No internet connection

Asked by dustbindiva on 2009-07-29

Have a computer that Ubuntu was installed. I can open the Firefox browser window, but cannot connect to internet. I get error message about the server but called my ISP and they have no support for Linux-based OS. I switched to my windows system and have no problem with connection. I am using a cable modem broadband connection with Comcast Cable. Comcast told me they have no support for Linux-based OS,only Mac or Windows. I am posting on line right now using my windows OS computer, so Comcast is not the problem. I am new to Ubuntu and followed the directions on the menu to connect. Maybe I don't have the technical expertise to connect using Ubuntu. Any help out there?

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Adil Arif (adisari06) said : #1

As with Traci, we will need to figure out if it is something to do with your router or Ubuntu. Please type this into your terminal "ping -c 5" (without the quotation marks) and tell us the results. If you do want to use the terminal, I will show you the graphical way of doing it.

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