No Sound After 2.6.28.13 Update

Asked by Sheridan

My sound was working perfectly (using Pulseaudio for playback) until I ran Update Manager a couple of weeks ago. Now I have no sound at all. If I reboot the machine and select 2.6.28.11 from the GRUB boot menu then sound still works perfectly. But if I allow it to boot into the updated 2.6.28.13 I have no sound at all.

I am running 9.04.

sheridan@office-desktop:~$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: Intel [HDA Intel], device 0: ALC888 Analog [ALC888 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: Intel [HDA Intel], device 1: ALC888 Digital [ALC888 Digital]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA ATI HDMI], device 3: ATI HDMI [ATI HDMI]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

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Revision history for this message
Sheridan (sheridans) said :
#1

I tried this but it didn't appear to help

sheridan@office-desktop:~$ sudo apt-get update
[sudo] password for sheridan:
Hit http://wine.budgetdedicated.com jaunty Release.gpg
Ign http://wine.budgetdedicated.com jaunty/main Translation-en_US
Hit http://security.ubuntu.com jaunty-security Release.gpg
Ign http://security.ubuntu.com jaunty-security/main Translation-en_US
Hit http://us.archive.ubuntu.com jaunty Release.gpg
Ign http://us.archive.ubuntu.com jaunty/main Translation-en_US
Get:1 http://ppa.launchpad.net jaunty Release.gpg [307B]
Ign http://ppa.launchpad.net jaunty/main Translation-en_US
Hit http://wine.budgetdedicated.com jaunty Release
Ign http://security.ubuntu.com jaunty-security/restricted Translation-en_US
Ign http://security.ubuntu.com jaunty-security/universe Translation-en_US
Ign http://security.ubuntu.com jaunty-security/multiverse Translation-en_US
Hit http://security.ubuntu.com jaunty-security Release
Ign http://us.archive.ubuntu.com jaunty/restricted Translation-en_US
Ign http://us.archive.ubuntu.com jaunty/universe Translation-en_US
Ign http://us.archive.ubuntu.com jaunty/multiverse Translation-en_US
Hit http://us.archive.ubuntu.com jaunty-updates Release.gpg
Ign http://us.archive.ubuntu.com jaunty-updates/main Translation-en_US
Ign http://us.archive.ubuntu.com jaunty-updates/restricted Translation-en_US
Ign http://us.archive.ubuntu.com jaunty-updates/universe Translation-en_US
Ign http://us.archive.ubuntu.com jaunty-updates/multiverse Translation-en_US
Hit http://us.archive.ubuntu.com jaunty Release
Get:2 http://ppa.launchpad.net jaunty Release [74.6kB]
Ign http://ppa.launchpad.net jaunty Release
Ign http://wine.budgetdedicated.com jaunty/main Packages
Hit http://us.archive.ubuntu.com jaunty-updates Release
Hit http://security.ubuntu.com jaunty-security/main Packages
Hit http://ppa.launchpad.net jaunty/main Packages
Hit http://wine.budgetdedicated.com jaunty/main Packages
Hit http://us.archive.ubuntu.com jaunty/main Packages
Hit http://us.archive.ubuntu.com jaunty/restricted Packages
Hit http://us.archive.ubuntu.com jaunty/main Sources
Hit http://us.archive.ubuntu.com jaunty/restricted Sources
Hit http://us.archive.ubuntu.com jaunty/universe Packages
Hit http://security.ubuntu.com jaunty-security/restricted Packages
Hit http://security.ubuntu.com jaunty-security/main Sources
Hit http://security.ubuntu.com jaunty-security/restricted Sources
Hit http://security.ubuntu.com jaunty-security/universe Packages
Hit http://us.archive.ubuntu.com jaunty/universe Sources
Hit http://us.archive.ubuntu.com jaunty/multiverse Packages
Hit http://us.archive.ubuntu.com jaunty/multiverse Sources
Hit http://security.ubuntu.com jaunty-security/universe Sources
Hit http://security.ubuntu.com jaunty-security/multiverse Packages
Hit http://security.ubuntu.com jaunty-security/multiverse Sources
Hit http://us.archive.ubuntu.com jaunty-updates/main Packages
Hit http://us.archive.ubuntu.com jaunty-updates/restricted Packages
Hit http://us.archive.ubuntu.com jaunty-updates/main Sources
Hit http://us.archive.ubuntu.com jaunty-updates/restricted Sources
Hit http://us.archive.ubuntu.com jaunty-updates/universe Packages
Hit http://us.archive.ubuntu.com jaunty-updates/universe Sources
Hit http://us.archive.ubuntu.com jaunty-updates/multiverse Packages
Hit http://us.archive.ubuntu.com jaunty-updates/multiverse Sources
Fetched 308B in 1s (272B/s)
Reading package lists... Done
W: GPG error: http://ppa.launchpad.net jaunty Release: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY FC66403D8670A035
W: You may want to run apt-get update to correct these problems
sheridan@office-desktop:~$ sudo apt-get upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
sheridan@office-desktop:~$ sudo apt-get install linux-ubuntu-modules-$(uname -r)Reading package lists... Done
Building dependency tree
Reading state information... Done
E: Couldn't find package linux-ubuntu-modules-2.6.28-13-generic
sheridan@office-desktop:~$

Revision history for this message
marcobra (Marco Braida) (marcobra) said :
#2

Be sure your system is not in error and is updated...

To dress you pgp key error

Add a ppa gpg key

Open a Terminal from the menu Applications → Accessories → Terminal and type or better copy and paste a row a time then press enter:

gpg --keyserver keyserver.ubuntu.com --recv FC66403D8670A035

copy and paste into terminal and press enter...

gpg --export --armor FC66403D8670A035 | sudo apt-key add -

copy and paste into terminal and press enter...

Then type: (when the system ask you a password give your user password, you will not see nothing when you type it, then press enter)

sudo apt-get update
sudo apt-get upgrade
sudo apt-get dist-upgrade

to update your system.

Hope this helps

Revision history for this message
Sheridan (sheridans) said :
#3

I added the key using your commands, It said it was the key for "Launchpad PPA for Spring developers"

When I ran the apt-get commands I got the following:

sheridan@office-desktop:~$ sudo apt-get update
Hit http://security.ubuntu.com jaunty-security Release.gpg
Ign http://security.ubuntu.com jaunty-security/main Translation-en_US
Hit http://us.archive.ubuntu.com jaunty Release.gpg
Ign http://us.archive.ubuntu.com jaunty/main Translation-en_US
Get:1 http://ppa.launchpad.net jaunty Release.gpg [307B]
Ign http://ppa.launchpad.net jaunty/main Translation-en_US
Ign http://security.ubuntu.com jaunty-security/restricted Translation-en_US
Ign http://security.ubuntu.com jaunty-security/universe Translation-en_US
Ign http://security.ubuntu.com jaunty-security/multiverse Translation-en_US
Hit http://security.ubuntu.com jaunty-security Release
Ign http://us.archive.ubuntu.com jaunty/restricted Translation-en_US
Ign http://us.archive.ubuntu.com jaunty/universe Translation-en_US
Ign http://us.archive.ubuntu.com jaunty/multiverse Translation-en_US
Hit http://us.archive.ubuntu.com jaunty-updates Release.gpg
Ign http://us.archive.ubuntu.com jaunty-updates/main Translation-en_US
Ign http://us.archive.ubuntu.com jaunty-updates/restricted Translation-en_US
Ign http://us.archive.ubuntu.com jaunty-updates/universe Translation-en_US
Ign http://us.archive.ubuntu.com jaunty-updates/multiverse Translation-en_US
Hit http://us.archive.ubuntu.com jaunty Release
Get:2 http://ppa.launchpad.net jaunty Release [74.6kB]
Hit http://us.archive.ubuntu.com jaunty-updates Release
Hit http://wine.budgetdedicated.com jaunty Release.gpg
Ign http://wine.budgetdedicated.com jaunty/main Translation-en_US
Hit http://security.ubuntu.com jaunty-security/main Packages
Hit http://ppa.launchpad.net jaunty/main Packages
Hit http://us.archive.ubuntu.com jaunty/main Packages
Hit http://us.archive.ubuntu.com jaunty/restricted Packages
Hit http://us.archive.ubuntu.com jaunty/main Sources
Hit http://us.archive.ubuntu.com jaunty/restricted Sources
Hit http://us.archive.ubuntu.com jaunty/universe Packages
Hit http://wine.budgetdedicated.com jaunty Release
Hit http://security.ubuntu.com jaunty-security/restricted Packages
Hit http://security.ubuntu.com jaunty-security/main Sources
Hit http://security.ubuntu.com jaunty-security/restricted Sources
Hit http://security.ubuntu.com jaunty-security/universe Packages
Hit http://us.archive.ubuntu.com jaunty/universe Sources
Hit http://us.archive.ubuntu.com jaunty/multiverse Packages
Hit http://us.archive.ubuntu.com jaunty/multiverse Sources
Hit http://us.archive.ubuntu.com jaunty-updates/main Packages
Hit http://us.archive.ubuntu.com jaunty-updates/restricted Packages
Hit http://us.archive.ubuntu.com jaunty-updates/main Sources
Hit http://us.archive.ubuntu.com jaunty-updates/restricted Sources
Hit http://us.archive.ubuntu.com jaunty-updates/universe Packages
Ign http://wine.budgetdedicated.com jaunty/main Packages
Hit http://security.ubuntu.com jaunty-security/universe Sources
Hit http://security.ubuntu.com jaunty-security/multiverse Packages
Hit http://security.ubuntu.com jaunty-security/multiverse Sources
Hit http://wine.budgetdedicated.com jaunty/main Packages
Hit http://us.archive.ubuntu.com jaunty-updates/universe Sources
Hit http://us.archive.ubuntu.com jaunty-updates/multiverse Packages
Hit http://us.archive.ubuntu.com jaunty-updates/multiverse Sources
Fetched 308B in 1s (263B/s)
Reading package lists... Done

sheridan@office-desktop:~$ sudo apt-get upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.

sheridan@office-desktop:~$ sudo apt-get dist-upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.

So it appears to me that nothing was upgraded or updated. Just for grins I went ahead and rebooted, but I still did not have sound.

Thanks
Sheridan

Revision history for this message
Fethi DILMI (addictcook) said :
#4

OK , before we do anything on the system we should make some corrective updates on the system.
Log in normally to the default user (the administrator) and then go to System->Administration->Source of Software and do the next operations as shown in these 2 images (Check the options as in the images):

1-
http://img253.imageshack.us/img253/6154/25278558.png

&

http://img124.imageshack.us/img124/1383/98841525.png

... click on the close button , a message is shown , click on the reload button , and do an update for your system. Restart the PC after , I'm sure that many problems are solved now.

If the problem persists post a comment.

Good Luck ;)

Revision history for this message
Sheridan (sheridans) said :
#5

I'm not sure this addresses my problem. You seem to be suggesting that I change my software sources to include beta (or even alpha? It's not real clear what Pre-released Updates includes) releases. On this page

https://help.ubuntu.com/9.04/add-applications/C/default-repos.html

It specifically says "Be aware that these updates may not yet be well tested; it is not recommended that you enable this source unless you are prepared to experience occasional problems. "

Could you please explain how you think these changes will fix my sound? Since an update is what broke the sound in the first place I am a little leery of getting less well tested updates.

Revision history for this message
Sheridan (sheridans) said :
#6

I did go ahead and make the changes in your first picture, and I received 22 new updates. Still no sound in .13 (though as a workaround I have been selecting .11 from the boot menu where sounds still works perfectly)

Revision history for this message
zasq (zasq) said :
#7

Hi Dilmi,
I have the same problem as Sheridan. I followed your instructions too but still no sound. I read in bug https://bugs.launchpad.net/ubuntu/+source/linux-restricted-modules/+bug/389538/comments/5 that the snd-hda-intel module has to be recompiled. But I don't know how to do that... Do you? Thank you very much.

Revision history for this message
Sheridan (sheridans) said :
#8

This seems to reference alsa-source which, according to Synaptic I don't have installed. Do I need to install this package? If so what should I do next? How can I determine what driver the sound is actually using?

Revision history for this message
Sheridan (sheridans) said :
#9

One more thing, if I do a search of the file system for alsa-source I do find module-alsa-source.so in /usr/lib/pulse-0.9/modules

Revision history for this message
Sheridan (sheridans) said :
#10

Does anyone have anything else I can try?

Revision history for this message
Launchpad Janitor (janitor) said :
#11

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Sheridan (sheridans) said :
#12

Can someone please look at this?

Revision history for this message
zasq (zasq) said :
#13

Hi Sheridan,
don't know if this helps, but my problems were solved so far by updating the kernel to 2.6.28-14-generic. With the 2.6.28-13-kernel I could never solve the problem. I could get the sound to work with the proprietary alsa-driver-linuxant, but then, all my usb-2.0-devices wouldn't word. So I first downgraded again to 2.6.28-11 but now everything is okay again with the newest kernel.
Wish you good luck!
zasq

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