Codec + Mixer: IDT 92HD73C1X5 - Codec: STAC92xx Analog - Audio device [0403]: Intel Corporation 82801I (ICH9 Family) HD Audio Controller [8086:293e] (rev 03) - no sound through headphones or speakers on Dell Studio PC on Ubuntu 9.04

Asked by amy on 2009-06-23

Hi,

I have seen a couple of threads with this problem but still I am unable to resolve the issue.

I will directly start with the output of the various steps as specified by Mark in other threads.

1. wget -O alsa-info.sh http://www.alsa-project.org/alsa-info.sh && bash alsa-info.sh

Output :

--2009-06-24 00:26:56-- http://www.alsa-project.org/alsa-info.sh
Resolving www.alsa-project.org... 212.20.107.51
Connecting to www.alsa-project.org|212.20.107.51|:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://git.alsa-project.org/?p=alsa-driver.git;a=blob_plain;f=utils/alsa-info.sh [following]
--2009-06-24 00:26:57-- http://git.alsa-project.org/?p=alsa-driver.git;a=blob_plain;f=utils/alsa-info.sh
Resolving git.alsa-project.org... 212.20.107.51
Reusing existing connection to www.alsa-project.org:80.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/plain]
Saving to: `alsa-info.sh'

    [ <=> ] 26,923 45.5K/s in 0.6s

2009-06-24 00:26:58 (45.5 KB/s) - `alsa-info.sh' saved [26923]

WARNING: All config files need .conf: /etc/modprobe.d/alsa-base, it will be ignored in a future release.
ALSA Information Script v 0.4.56
--------------------------------

This script will collect information about your ALSA installation and sound related hardware, to help diagnose your problem.

By default, the collected information will be AUTOMATICALLY uploaded to a www.alsa-project.org site.
If you do not wish for this to occur, run the script with the --no-upload argument

Do you want to run this script? [y/n] : y
WARNING: All config files need .conf: /etc/modprobe.d/alsa-base, it will be ignored in a future release.
                     Uploading information to www.alsa-project.org ... Done!

Your ALSA information is located at http://www.alsa-project.org/db/?f=65c5d7e513d95b8c5462f8ef36550c4af797d20b

Please inform the person helping you.

2. cat /proc/asound/cards

Output:
 0 [Intel ]: HDA-Intel - HDA Intel
                      HDA Intel at 0xfc500000 irq 2296
 1 [HDMI ]: HDA-Intel - HDA ATI HDMI
                      HDA ATI HDMI at 0xfc010000 irq 2295

3. asoundconf list

Output:
Names of available sound cards:
Intel
HDMI

4. sudo aptitude install gnome-alsamixer asoundconf-gtk

Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done
Writing extended state information... Done
No packages will be installed, upgraded, or removed.
0 packages upgraded, 0 newly installed, 0 to remove and 4 not upgraded.
Need to get 0B of archives. After unpacking 0B will be used.
Writing extended state information... Done
Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done

5. aplay -l

**** List of PLAYBACK Hardware Devices ****
card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: HDMI [HDA ATI HDMI], device 3: ATI HDMI [ATI HDMI]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

6. cat /dev/sndstat

Sound Driver:3.8.1a-980706 (ALSA v1.0.18rc3 emulation code)
Kernel: Linux amit-laptop 2.6.28-11-generic #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009 i686
Config options: 0

Installed drivers:
Type 10: ALSA emulation

Card config:
HDA Intel at 0xfc500000 irq 2296
HDA ATI HDMI at 0xfc010000 irq 2295

Audio devices:
0: STAC92xx Analog (DUPLEX)

Synth devices: NOT ENABLED IN CONFIG

Midi devices: NOT ENABLED IN CONFIG

Timers:
31: system timer

Mixers:
0: IDT 92HD73C1X5
1: ATI ATI R6xx HDMI

7. lspci -nn

00:00.0 Host bridge [0600]: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub [8086:2a40] (rev 07)
00:01.0 PCI bridge [0604]: Intel Corporation Mobile 4 Series Chipset PCI Express Graphics Port [8086:2a41] (rev 07)
00:1a.0 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 [8086:2937] (rev 03)
00:1a.1 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 [8086:2938] (rev 03)
00:1a.2 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 [8086:2939] (rev 03)
00:1a.7 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 [8086:293c] (rev 03)
00:1b.0 Audio device [0403]: Intel Corporation 82801I (ICH9 Family) HD Audio Controller [8086:293e] (rev 03)
00:1c.0 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 [8086:2940] (rev 03)
00:1c.1 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 2 [8086:2942] (rev 03)
00:1c.3 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 4 [8086:2946] (rev 03)
00:1c.5 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 6 [8086:294a] (rev 03)
00:1d.0 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 [8086:2934] (rev 03)
00:1d.1 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 [8086:2935] (rev 03)
00:1d.2 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 [8086:2936] (rev 03)
00:1d.7 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 [8086:293a] (rev 03)
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 Mobile PCI Bridge [8086:2448] (rev 93)
00:1f.0 ISA bridge [0601]: Intel Corporation ICH9M LPC Interface Controller [8086:2919] (rev 03)
00:1f.2 SATA controller [0106]: Intel Corporation ICH9M/M-E SATA AHCI Controller [8086:2929] (rev 03)
00:1f.3 SMBus [0c05]: Intel Corporation 82801I (ICH9 Family) SMBus Controller [8086:2930] (rev 03)
01:00.0 VGA compatible controller [0300]: ATI Technologies Inc M92 [Mobility Radeon HD 4500 Series] [1002:9553]
01:00.1 Audio device [0403]: ATI Technologies Inc R700 Audio Device [Radeon HD 4000 Series] [1002:aa38]
04:00.0 Network controller [0280]: Intel Corporation Wireless WiFi Link 5100 [8086:4232]
08:00.0 Ethernet controller [0200]: Broadcom Corporation NetLink BCM5784M Gigabit Ethernet PCIe [14e4:1698] (rev 10)
09:01.0 FireWire (IEEE 1394) [0c00]: Ricoh Co Ltd R5C832 IEEE 1394 Controller [1180:0832] (rev 05)
09:01.1 SD Host controller [0805]: Ricoh Co Ltd R5C822 SD/SDIO/MMC/MS/MSPro Host Adapter [1180:0822] (rev 22)
09:01.2 System peripheral [0880]: Ricoh Co Ltd R5C592 Memory Stick Bus Host Adapter [1180:0592] (rev 12)
09:01.3 System peripheral [0880]: Ricoh Co Ltd xD-Picture Card Controller [1180:0852] (rev 12)

8. lsmod | grep snd

snd_hda_intel 435636 4
snd_pcm_oss 46336 0
snd_mixer_oss 22656 1 snd_pcm_oss
snd_seq_dummy 10756 0
snd_pcm 82948 2 snd_hda_intel,snd_pcm_oss
snd_seq_oss 37760 0
snd_seq_midi 14336 0
snd_rawmidi 29696 1 snd_seq_midi
snd_seq_midi_event 15104 2 snd_seq_oss,snd_seq_midi
snd_seq 56880 6 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_seq_midi_event
snd_timer 29704 2 snd_pcm,snd_seq
snd_seq_device 14988 5 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_rawmidi,snd_seq
snd 62628 17 snd_hda_intel,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_seq_oss,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
soundcore 15200 1 snd
snd_page_alloc 16904 2 snd_hda_intel,snd_pcm

I am unable to hear sound, both in Headphone as well as in Speakers.

My system is DELL studio, with Intel T6400(2 Ghz) Core 2 Duo processor. I have a dual boot OS, window Vista premium and Ubuntu 9.04 on different partitions.

Please help.

Thanking in advance.
Amit

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu alsa-driver Edit question
Assignee:
No assignee Edit question
Last query:
2009-06-24
Last reply:
2010-02-02

Hi,

Please try this procedure:

1. copy-paste the following command into the Terminal:

gksudo gedit /etc/modprobe.d/alsa-base.conf

2. and add these lines to the end of the /etc/modprobe.d/alsa-base.conf file:

# Keep snd-pcsp from being loaded as first soundcard
options snd-pcsp index=-2
alias snd-card-0 snd-hda-intel
alias sound-slot-0 snd-hda-intel
options snd-hda-intel model=dell-m6
options snd-hda-intel enable_msi=1

3. Then navigate to System>Preferences>Sound and change everything to ALSA. Try to make sure that the Intel [HDA Intel] audio device is set as the default playback device in Ubuntu.

4. reboot and retest sound

5. In the Mixer control panel, make sure to unmute all channels and increase the volume on all channels

6. If the dell-m6 alsa-base.conf option does not work, please try one of the following model options, reboot your pc and retest sound:

 STAC92HD73*
   ref Reference board
   no-jd BIOS setup but without jack-detection
   dell-m6-amic Dell desktops/laptops with analog mics
   dell-m6-dmic Dell desktops/laptops with digital mics
   dell-m6 Dell desktops/laptops with both type of mics

7. Also try connecting the external speakers to a different audio port on the sound card and retest sound

Regards,

Mark

amy (a-mit2912) said : #2

Hi Mark,

Thanks a lot, the sound problem is actually solved. I used dell-m6 in my alsa-base.conf.
But the sound quality is a low, can it be enhanced. I changed all channels volume to max.

Thanks for your prompt answer.

Hi Amy,

Please install gnome-alsamixer.

Step 1: Open Terminal from "Applications->Accessories->
Terminal"

Step 2: Run the following commands (copy/paste the following commands into the Terminal and then hit <enter> after each line )

sudo aptitude update
sudo aptitude install gnome-alsamixer

Step 3: Run gnome-alsamixer from the Terminal and play with all the volume settings in that mixer.
Make sure all the different speakers (including 'Front', 'Master', and 'PCM") are NOT muted and NOT set to low volume levels.

If you can hear sound now on your pc, I suggest setting this thread to status "solved".

Kind regards,

Mark

johnny (jrb81) said : #4

Hi everybody,

I have the same problem with my ASUS X5DIJ-SX018L (K50) and Ubuntu 9.04. I tried everything posted here, still it doesn't work.

hwinfo tells me:

PCI 1b.0: 0403 Audio device
  [Created at pci.314]
  UDI: /org/freedesktop/Hal/devices/pci_8086_293e
  Unique ID: u1Nb.0BStUO5UoL0
  SysFS ID: /devices/pci0000:00/0000:00:1b.0
  SysFS BusID: 0000:00:1b.0
  Hardware Class: sound
  Model: "Intel 82801I (ICH9 Family) HD Audio Controller"
  Vendor: pci 0x8086 "Intel Corporation"
  Device: pci 0x293e "82801I (ICH9 Family) HD Audio Controller"
  SubVendor: pci 0x1111 "Santa Cruz Operation"
  SubDevice: pci 0x1043
  Revision: 0x03
  Driver: "HDA Intel"
  Driver Modules: "snd_hda_intel"
  Memory Range: 0xfdef4000-0xfdef7fff (rw,non-prefetchable)
  IRQ: 22 (5316 events)
  Module Alias: "pci:v00008086d0000293Esv00001111sd00001043bc04sc03i00"
  Driver Info #0:
    Driver Status: snd_hda_intel is active
    Driver Activation Cmd: "modprobe snd_hda_intel"
  Config Status: cfg=new, avail=yes, need=no, active=unknown

I also tested a sugestion to add an option to "options snd-hda-intel probe_mask=x" with the values changing from 0 to 3 to the /etc/modprobe.d/alsa-base.conf - unfortunately without success.

Thanks in advance!

Hi jayarbie,

You are using a different model and make of pc. Please create a separate thread for your question.

Regards,

Mark

paul edwards (pg-edwards) said : #6

Hi Mark, thank you very much for the info on this thread. I am using 9.10 x64 on a Dell Studio 1745 and thanks to your solution all now works.

regards

paul

oledoe (oledoe) said : #7

Hello,
just a brief message of appreciation. This solved my sound problem as outlined here http://ubuntuforums.org/showthread.php?t=1395682 (on a Dell Studio 1745 with Ubuntu 9.10).

Thanks!

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