Ubuntu 9.4 scanner Epson 3490 cannot mount at USB

Asked by herman94

Please help. I'm a dummy.
With Suse 11.0, I had no problems with this Epson 3490 scanner.

At Ubuntu 9.4 this scanner will not mount at the USB. I tried :--> Scanning for devices-->Failed to open device snapscan: libusb:001:002

I am not accustomed working with the terminial. -->
ubuntu@ubuntu-desktop:~$ ln -s /usr/lib/libsane.so.1 /usr/local/lib/libsane.so
ln: creating symbolic link `/usr/local/lib/libsane.so': Permission denied
ubuntu@ubuntu-desktop:~$ sudoln -s /usr/lib/libsane.so.1 /usr/local/lib/libsane.so
bash: sudoln: command not found
ubuntu@ubuntu-desktop:~$ sudo ln -s /usr/lib/libsane.so.1 /usr/local/lib/libsane.so
[sudo] password for ubuntu:
ubuntu@ubuntu-desktop:~$ ln -s /usr/lib/libsane.so.1 /usr/local/lib/libsane.so
ln: creating symbolic link `/usr/local/lib/libsane.so': File exists
ubuntu@ubuntu-desktop:~$ ln -s /usr/lib/libsane.so.1 /usr/local/lib/libsane.so
ln: creating symbolic link `/usr/local/lib/libsane.so': File exists
ubuntu@ubuntu-desktop:~$

and also: ubuntu@ubuntu-desktop:~$ $ sane-find-scanner -p
bash: $: command not found
ubuntu@ubuntu-desktop:~$
ubuntu@ubuntu-desktop:~$

What else can you suggest to get this scanner installed?

Thanks for your advice.

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Solved by:
herman94
Solved:
Last query:
Last reply:
Revision history for this message
herman94 (h-gorter) said :
#1

Good evening,

I found another page:

"Many scanners are automatically supported by Ubuntu, and should be easy to
    install and operate. This section will walk you through how to use your
    scanner and what to do if Ubuntu does not detect your scanner.

    * 3.1. Does my scanner work with Ubuntu?
    * 3.2. Using your scanner
    * 3.3. What if it says "No devices available"?
    * 3.4. Manually installing a scanner"

3.4. Manually installing a scanner

    There are some scanners that have less than complete drivers from the SANE
    project. They can sometimes be used, but not all the features may work.

   1. Install the libsane-extras package. WHAT I DID

   2. Press Alt+F2, type
       gksudo gedit /etc/sane.d/dll.conf into the box and
       click Run to open the SANE driver file for editing. --> CHOOSE A FILE TO APPEND THE COMMAND (??? --> images, desktop, documents, dwhelper, music, general, sjablones, video's, examles desktop) WHAT NOW TO DO?

WHEN I REPEAT 2 WITH TERMINAL I GET:

# /etc/sane.d/dll.conf - Configuration file for the SANE dynamic backend loader
#
# On Debian systems, the dll backend will also look for pieces of configuration
# in the /etc/sane.d/dll.d directory -- packages providing backends should drop
# a config file similar to dll.conf in this directory.
#

# enable the next line if you want to allow access through the network:
net
abaton
agfafocus
apple
avision
artec
artec_eplus48u
as6e
bh
canon
canon630u
#canon_pp
cardscan
coolscan
coolscan2
#dc25
#dc210
#dc240
dell1600n_net
dmc
epjitsu
epson
epson2
fujitsu
#gphoto2
genesys
gt68xx
hp
hp3900
hpsj5s
hp3500
hp4200
hp5400
hp5590
hpljm1005
hs2p
ibm
leo
lexmark
ma1509
matsushita
microtek
microtek2
mustek
#mustek_pp
mustek_usb
mustek_usb2
nec
niash
pie
pixma
plustek
#plustek_pp
#pnm
qcam
ricoh
s9036
sceptre
sharp
sm3600
sm3840
snapscan
sp15c
#st400
#stv680
tamarack
teco1
teco2
teco3
#test
u12
umax
#umax_pp
umax1220u
v4l

   POINT 3 AND 4 ARE IMPOSSIBLE TO DO AS I HAD PROBLEMS WITH 2. AND THERE IS NO # BEFORE EPSON
   3. Enable the right driver for your scanner by removing the “#”
       from in front of the name of the driver. You may need to search the web to find out which driver is the right one.

   4. Save the file and open Xsane (Applications ▸ Graphics ▸ XSane Image Scanner). Your scanner will hopefully work.

WHEN I SEPARATELY GO TO GRAPHICS, XSANE SCANNERPROGRAM I GET: NO DEVICES AVAILABLE. POSSIBLE REASONS:
1. THERE IS NO DEVICE SUPPORTED BY SANE ( ALREADY CHECKED IT IS SUPPORTED)
2. SUPPORTED DEVICES ARE BUSY.
3. THE PERMISSIONS FOR THE DEVICE DO NOT ALLOW YOU TO USE IT. TRY AS ROOT. (HOW? WHAT DO I HAVE TO TYPE INTHE TERMINAL?)
4. THE BACKEND IS NOT LOADED BY SANE (MAN SANE-DLL)
5. THE BACKEND IS NOT CONFIGURED CORRECTLY (MAN SANE-"BACKENDNAME" (??)
6. POSSBLY THERE IS MORE THAN ONE SANE VERSION INSTALLED. (NO, THIS WAS A CLEAN INSTALLING OF UBUNTU 9.4)

MAY BE THIS INFORMATION CAN BE USEFUL FOR HELPING

THANK YOU IN ADVANCE

Revision history for this message
herman94 (h-gorter) said :
#2

Please help or give advice...

It is really important for me to be able to use my scanner.

Thanks

Herman

Revision history for this message
herman94 (h-gorter) said :
#3

Hurrah...!
Now it's reckognized in Terminal:
ubuntu@ubuntu-desktop:~$ sudo sane-find-scanner
[sudo] password for ubuntu:

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x04b8 [EPSON], product=0x0122 [EPSON Scanner]) at libusb:001:002
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.
ubuntu@ubuntu-desktop:~$
ubuntu@ubuntu-desktop:~$ sudo sane-find-scanner

ubuntu@ubuntu-desktop:~$ scanimage -L
device `snapscan:libusb:001:002' is a EPSON EPSON Scanner flatbed scanner

So what should I do now?

Revision history for this message
herman94 (h-gorter) said :
#4

Problem solved by checking on Google. Page 19... It is so simple if you know how to do it...!

Unfortunately this article is in French. But the terminal sentences are in English. It worked in 5 minutes.

http://doc.ubuntu-fr.org//scanner_epson_perfection_3490?redirect=1

[[scanner_epson_perfection_3490]]

Piste: » scanner_epson_perfection_3490
Vous avez été redirigé ici depuis la page « materiel:scanner_epson_3490 ».
matériel, scanner, a supprimer

Version Dapper

Tutoriel : Scanner Epson Perfection 3490 Photo
Méthode simplifiée

téléchargez et installez simplement ces 2 fichiers DEB

Note : Si vous utilisez une architecture 64 bits, essayez de forcer l'installation, cela semble marcher sans problème pour ce paquet

iscan-plugin-gt-f520_1.0.0-2_i386.deb

(liens externes) iscan_2.10.0-2_i386.deb iscan-plugin-gt-f520_1.0.0-2_i386.deb
(ps ces fichiers deb marchent peut-être avec d'autres scanners epson.. à vous de le dire)

lancer Xsane et sélectionnez le bon pilote (epson 3490) [epkowa] (cette méthode ne semble pas fonctionner avec Hardy Heron)
autre Méthode

Le firmware du scanner est un fichier intitulé Esfw52.bin. Il est disponible sur le cédérom livré avec le scanner sur une archive cab. Pour récupérer ce fichier il faut donc l'extraire de l'archive cab en executant les commandes suivantes :

cd /tmp
mkdir dossier_cab
cd dossier_cab
cp /cdrom/ESCAN/ModUsd.cab .
cabextract ModUsd.cab

Les étapes suivantes se font sous root.

Il faut maintenant copier ce fichier là où sane ira le chercher pour utiliser votre scanner :

sudo cp Esfw52.bin /etc/sane.d

Il faut ensuite faire en sorte que sane trouve le fichier en éditant le fichier snapscan.conf :

sudo gedit /etc/sane.d/snapscan.conf

Remplacez alors la ligne 5 :

firmware /path/to/your/firmware/file.bin

par la ligne suivante :

firmware /etc/sane.d/Esfw52.bin

XSane devrait maintenant être fonctionnel pour scanner un document.

Références : un tutoriel sur ce site à propos du scanner epson 2480 et un blog qui m'a permis de trouver l'archive à extraire.

Revision history for this message
herman94 (h-gorter) said :
#5

Problem solved by checking on Google. Page 19... It is so simple if you know how to do it...!

Unfortunately this article is in French. But the terminal sentences are in English. It worked in 5 minutes.

http://doc.ubuntu-fr.org//scanner_epson_perfection_3490?redirect=1

[[scanner_epson_perfection_3490]]

Piste: » scanner_epson_perfection_3490
Vous avez été redirigé ici depuis la page « materiel:scanner_epson_3490 ».
matériel, scanner, a supprimer

Version Dapper

Tutoriel : Scanner Epson Perfection 3490 Photo
Méthode simplifiée

téléchargez et installez simplement ces 2 fichiers DEB

Note : Si vous utilisez une architecture 64 bits, essayez de forcer l'installation, cela semble marcher sans problème pour ce paquet

iscan-plugin-gt-f520_1.0.0-2_i386.deb

(liens externes) iscan_2.10.0-2_i386.deb iscan-plugin-gt-f520_1.0.0-2_i386.deb
(ps ces fichiers deb marchent peut-être avec d'autres scanners epson.. à vous de le dire)

lancer Xsane et sélectionnez le bon pilote (epson 3490) [epkowa] (cette méthode ne semble pas fonctionner avec Hardy Heron)
autre Méthode

Le firmware du scanner est un fichier intitulé Esfw52.bin. Il est disponible sur le cédérom livré avec le scanner sur une archive cab. Pour récupérer ce fichier il faut donc l'extraire de l'archive cab en executant les commandes suivantes :

cd /tmp
mkdir dossier_cab
cd dossier_cab
cp /cdrom/ESCAN/ModUsd.cab .
cabextract ModUsd.cab

Les étapes suivantes se font sous root.

Il faut maintenant copier ce fichier là où sane ira le chercher pour utiliser votre scanner :

sudo cp Esfw52.bin /etc/sane.d

Il faut ensuite faire en sorte que sane trouve le fichier en éditant le fichier snapscan.conf :

sudo gedit /etc/sane.d/snapscan.conf

Remplacez alors la ligne 5 :

firmware /path/to/your/firmware/file.bin

par la ligne suivante :

firmware /etc/sane.d/Esfw52.bin

XSane devrait maintenant être fonctionnel pour scanner un document.

Références : un tutoriel sur ce site à propos du scanner epson 2480 et un blog qui m'a permis de trouver l'archive à extraire.