Ubuntu

Bug #378481 - Still Not Addressed

Asked by Lawrence H. Bulk

I reported this bug on May 19; as of today, June 1, no one has addressed it. I feel that it is important. Basically it is about the fact that I cannot burn a DVD via an external CD/DVD drive which I had no problem doing in Hardy or Intrepid.

The computer does recognize the drive when a regular CD or DVD is inserted; I can copy ("rip") the media from that drive.

If I put a blank CD into that drive, the computer recognizes that it is there and, using either Brasero or K3b, I can burn files to it.

If, however, I put a blank DVD into that external drive, while the computer itself recognizes the drive (the blank DVD shows up on the desktop screen), neither Brasero nor K3b recognizes the drive nor can I write ("burn") to it. To write to a blank DVD I must use the computer's internal CD/DVD drive which Brasero and K3b does recognize.

This problem was not present on previous versions of Ubuntu. It appears to me to be a bug and has so been reported on the Launchpad Ubuntu site (#378481).

I have also posted this problem in several other places yet no one has responded to me. Either no one else is having this problem or no one knows what to do about it.

Is there anyone who has a solution to this problem? Is there anyone working on fixing it?

Any help or answers will be appreciated.

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Lawrence H. Bulk
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Arnaudus (a-lerouzic) said : 		#1

Hi,

There are 57319 open bugs in Ubuntu right now. Although your frustration can be understood, I think your hopes in getting your bug fixed soon are far too optimistic.

In my opinion, there are two reasons why nobody is interested in your bug report. 1) you don't provide enough information, for instance, the brand and the model of your burner is a crucial piece of info! 2) the bug has not been linked to any package, so that no project manager has been noticed.

I must add that the bug description is not very clear neither, and you do not really provide the way to reproduce the bug. Don't hesitate to give steps, like 1. insert a blank DVD, 2. open Brasero, 3. click there and there, 4. Something unexpected happens. Then explain as clearly as possible the expected behavior. This may look too explicit, but what's obvious to you is not necessarily obvious to other people.

Hope this helps!

Revision history for this message
Lawrence H. Bulk (lhbcomm) said : 		#2

Dear Amaudus,

Thank you very much for your suggestions. I am going to do exactly what you say and place the further information you recommend onto my bug report. I hope that helps someone see a) if they can duplicate my problem and b) if they can fix it.

Thanks again.

Here is what I posted; if you can think of anything else, please tell me.

A member suggested that I provide more information.

The external burner I use is a CompUSA private brand machine; it shows up as either < DVD DW 8X16X8X16 > or < ATAPI_DVD_DW_8X16X8X16_DEF10C934IED-0:0 >.

When I insert a regular audio (music) CD or a regular video (movie) DVD into this external drive, the icon appears on my desktop and I can play the disc and also "rip" it with, in the case of the CD, Sound Juicer Audio CD Extractor and, in the case of the DVD, k9copy.

In other words, playing and "ripping" proceed normally using this external drive.

When I insert a blank CD to which I wish to burn music, the external drive is recognized by K3b and burning proceeds normally.

However, when I wish to burn a movie and I insert a blank DVD (DVD+R) into this external drive, though the icon for this Blank DVD+R appears on my desktop, neither K3b nor Brasero recognizes the drive.

It's as though it were not connected to my computer (though it is!).

When I put the same blank DVD into my computer's internal CD/DVD drive, the Blank DVD+R icon likewise appears on my desktop but then K3b DOES in fact recognize the (internal) drive and I can burn to it.

In other words, I can burn a DVD with my internal drive but I cannot do so with the external drive. CDs, however, present no problems along this line.

This problem has appeared only in Jaunty; when I used Hardy and, later, Intrepid, I had no such problem.

I hope someone else can duplicate this (or at least explain it) and I certainly hope it can be fixed, if not in Jaunty, then certainly in Karmic. Thank you.

I hope the above information is sufficient for someone to attempt to fix this problem but PLEASE - should any further information be required, do not hesitate to contact me. Thanks again.

Revision history for this message
Lawrence H. Bulk (lhbcomm) said : 		#3

I just tried using an HP dvd640 external USB CD/DVD burner. I had the exact same results as with the CompUSA burner described above.

Using either of these burners:

(1) I can play and/or copy a CD

(2) I can burn to a blank CD

(3) I can play and/or copy a DVD

(4) But I CANNOT burn to a blank DVD. I MUST use the computer's internal CD/DVD drive to burn to a blank DVD.

Before Ubuntu 9.04 'Jaunty Jackalope' I had no problem doing ALL four of the processes; now, using 'Jaunty,' I can do only the first three of them with my external USB CD/DVD burner.

I prefer using K3b to burn discs but the DVD burning problem occurs with Brasero as well.

It is obvious to me that the external USB CD/DVD burner is not the problem; the problem lies in 'Jaunty.'

I'd certainly like to know what the problem is and if there is some way that it can be fixed.

Can ANYONE help?

Lawrence

Revision history for this message
Lawrence H. Bulk (lhbcomm) said : 		#4

Well, this 'bug' had been fixed though not in "Jaunty." It took the 'Karmic' upgrade to address and correct this 'bug' but at least I can now burn DVDs as well as CDs using an external burner.