Ubuntu

My Asus laptop, equipped with a 120GB SSD and 8GB of RAM, experienced an unusual freeze during Ubuntu login today.

Asked by Md Hasanul Kabir

I am using an Asus laptop with a 120GB SSD and 8GB of RAM. I have a dual OS setup on the same machine. I have been using Ubuntu for more than a year, and it has never frozen like this before. However, today, when I booted into Ubuntu, it froze during the login process. Neither the keyboard nor the mouse responded, rendering the system completely unresponsive.

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Bernard Stafford (bernard010) said (last edit ): 		#1

For diagnostic purposes, please paste the output from your terminal here using:.
lsb_release -a; uname -a; dpkg -l | grep ' linux-i'

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Md Hasanul Kabir (hasanul-kabir) said : 		#2

I CANT USE TERMILNAL CAUSE IT GOT FREEZE

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Manfred Hampl (m-hampl) said : 		#3

Did that freeze happen only once, or does the system freeze again with every attempt to boot?

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Md Hasanul Kabir (hasanul-kabir) said : 		#4

@manfreed Every time I boot my computer, it freezes, and I can't move the mouse or use the physical keyboard or anything.

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Manfred Hampl (m-hampl) said : 		#5

You write about a "dual OS setup" on that machine. Does everything work well in the other OS?

Do you see the grub menu when booting?
If not, can you bring up the grub menu by hitting the left shift or escape keys early during boot?

Does the keyboard still work in the grub menu?

Can you select "advanced mode" and then select an older version of the kernel, and does the keyboard work then?

Can you select "advanced mode" "root command prompt", and does the keyboard work then?

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Md Hasanul Kabir (hasanul-kabir) said : 		#6

Yes, everything works fine in other OS. In grub menu i can use keyboard only where i can go to advanced mode. I dont know what to do in advanced mode. there is 4 option, Ubuntu, Ubuntu recovery and another similar option.

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Launchpad Janitor (janitor) said : 		#7

This question was expired because it remained in the 'Open' state without activity for the last 15 days.