Ubuntu

Problem enabling Livepatch

Asked by Elias Myserlis

Hi!

I tried enabling Canonical Livepatch, according to the tutorial here: https://ubuntu.com/security/livepatch/docs/client/enabling . But, I repeatedly encountered the following error:

"
Stderr: Could not retrieve client information.: unauthorized

Stdout:
Unable to enable Livepatch: Failed running command '/snap/bin/canonical-livepatch enable <REDACTED>' [exit(1)]. Message: Could not retrieve client information.: unauthorized
"

I already have my machine attached to Ubuntu Pro, which, as mentioned, includes Canonical Livepatch. I closed (by pressing "X") my Canonical Livepatch Client earlier and, now, cannot find a way to re-enable it.

Please help!

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Elias Myserlis
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Manfred Hampl (m-hampl) said : 		#1

What is the command that you run which then gives that error?
Is it with sudo?

Remark: The link that you provided leads nowhere.

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Elias Myserlis (eliasmys1) said : 		#2

@m-hampl I edited the question, so that the link is right. The command is:

"
sudo canonical-livepatch enable XXXXXXXXXXXXXXXXXXXXXXXXXXX (the key)
".

Revision history for this message
Manfred Hampl (m-hampl) said : 		#3

Which Ubuntu release are you running?

You should check the status of your ubuntu advantage services with the command

sudo ua status

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Elias Myserlis (eliasmys1) said : 		#4

I have Ubuntu 22.04.1 LTS.

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Elias Myserlis (eliasmys1) said : 		#5

Just to inform you, I managed to enable LIvepatch, so everything is ok, but any additional help will be valuable.

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Manfred Hampl (m-hampl) said : 		#6

If everything is ok, what additional help do you need?

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Bernard Stafford (bernard010) said : 		#7

https://ubuntu.com/security/livepatch/docs

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Elias Myserlis (eliasmys1) said (last edit ): 		#8

Ok, ok, everything is ok. I was referring to anything related to the problem, but it's ok.

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Elias Myserlis (eliasmys1) said : 		#9

Solved... Any additional comments welcome.