Ubuntu

White screen with no icons

Asked by sameer

All of a sudden my user running laptop turns white screen with barely can see the icons. Can only see the top right side icons of wifi charging etc nothing else.
tried apt update and upgrade somehow didn''t work too.
can someone please help

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Solved by:
sameer
Solved:
Last query:
Last reply:
Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

Does the system have a make and model?
Which release of Ubuntu?
Does it affect all users (Make a new user and test if required)?
If you boot an older kernel, is it OK?

Revision history for this message
sameer (mfaheem5697) said : 		#2

description: Notebook
    product: 20STS0ST00 (LENOVO_MT_20ST_BU_Think_FM_ThinkPad P15 Gen 1)
    vendor: LENOVO
    version: ThinkPad P15 Gen 1
    serial: PF2RLGGG
    width: 64 bits
    capabilities: smbios-3.2.0 dmi-3.2.0 smp vsyscall32

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 20.04.4 LTS
Release: 20.04
Codename: focal

not ok

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#3

Is it the same if you make a fresh Ubuntu user? You can press CTRL + ALT + F1, log in there and make a user I command line. Then at the login page select the new user.

Revision history for this message
sameer (mfaheem5697) said : 		#4

I am sorry...there is a confusion....user means i am working on one of my colleague laptop and he has this problem in his laptop.

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#5

No... User as in user account. Make a new user account then use that

Revision history for this message
sameer (mfaheem5697) said : 		#6

Its still the same with new user account

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#7

If you install the lxde package:

   sudo apt -y install lxde

then use that instead of your default session, is it the same?

If you use an external monitor, is it the same there?

Revision history for this message
sameer (mfaheem5697) said : 		#8

Installed the lxde and its still the same problem....

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#9

How about an external monitor?

Revision history for this message
sameer (mfaheem5697) said : 		#10

It's same

Revision history for this message
sameer (mfaheem5697) said : 		#11

had to install kde and it worked