Ubuntu

Errror msg on startup

Asked by Tom Tosh

The error message says "something went wrong. View logs/close app.
My system runs fine and there are no other immediate problems I want to address right now.
The issue seems to be with Nordvpn starup.
I also use GUFW, which I start manually.

here is the log for today

2022/06/19 08:00:36.606557 config.go:51: starting app. {"api_base_url":"https://api.nordpass.com","app_version":"4.91.9","os":"linux","os_arch":"amd64","tls_enabled":false}
2022/06/19 08:00:36.612687 remote.go:58: TIME-SYNC-REQUEST-TO-API
2022/06/19 08:00:45.874266 transport.go:120: stop reading messages shutdown terminated
2022/06/19 08:00:45.874363 shutdown.go:39: signal shutting down...
2022/06/19 08:00:48.945618 config.go:51: starting app. {"api_base_url":"https://api.nordpass.com","app_version":"4.91.9","os":"linux","os_arch":"amd64","tls_enabled":false}
2022/06/19 08:00:48.946061 remote.go:58: TIME-SYNC-REQUEST-TO-API
2022/06/19 08:00:58.946513 datetime.go:55: cannot sync time, context deadline exceeded
2022/06/19 08:00:58.946562 client.go:29: skipping tls config
2022/06/19 08:00:58.946748 client.go:29: skipping tls config
2022/06/19 08:00:58.946994 network_manager.go:31: INTERNET-ACCESS-REQUEST-TO-API
2022/06/19 08:01:03.947512 network_manager.go:45: Failed to connect to the internet
2022/06/19 08:01:03.947847 notifier.go:16: Notify: ONLINE/STATUS_CHANGE
2022/06/19 08:01:17.948340 network_manager.go:31: INTERNET-ACCESS-REQUEST-TO-API
2022/06/19 08:01:22.949426 network_manager.go:45: Failed to connect to the internet
2022/06/19 08:01:22.949653 notifier.go:16: Notify: ONLINE/STATUS_CHANGE
2022/06/19 08:01:32.949889 network_manager.go:31: INTERNET-ACCESS-REQUEST-TO-API
2022/06/19 08:01:37.950452 network_manager.go:45: Failed to connect to the internet
2022/06/19 08:01:37.950670 notifier.go:16: Notify: ONLINE/STATUS_CHANGE
2022/06/19 08:01:43.951319 network_manager.go:31: INTERNET-ACCESS-REQUEST-TO-API
2022/06/19 08:01:48.951863 network_manager.go:45: Failed to connect to the internet
2022/06/19 08:01:48.952111 notifier.go:16: Notify: ONLINE/STATUS_CHANGE
2022/06/19 08:01:55.952436 network_manager.go:31: INTERNET-ACCESS-REQUEST-TO-API
2022/06/19 08:02:00.953269 network_manager.go:45: Failed to connect to the internet
2022/06/19 08:02:00.953497 notifier.go:16: Notify: ONLINE/STATUS_CHANGE
2022/06/19 08:02:12.953959 network_manager.go:31: INTERNET-ACCESS-REQUEST-TO-API
2022/06/19 08:02:17.955023 network_manager.go:45: Failed to connect to the internet
2022/06/19 08:02:17.955245 notifier.go:16: Notify: ONLINE/STATUS_CHANGE
2022/06/19 08:02:47.955332 network_manager.go:31: INTERNET-ACCESS-REQUEST-TO-API
2022/06/19 08:02:52.955942 network_manager.go:45: Failed to connect to the internet
2022/06/19 08:02:52.956169 notifier.go:16: Notify: ONLINE/STATUS_CHANGE
2022/06/19 08:03:26.957056 network_manager.go:31: INTERNET-ACCESS-REQUEST-TO-API
2022/06/19 08:03:27.355696 network_manager.go:48: INTERNET-ACCESS-RESPONSE-STATUS-FROM-API: 204.
2022/06/19 08:03:27.355782 remote.go:58: TIME-SYNC-REQUEST-TO-API
2022/06/19 08:03:27.491522 remote.go:65: TIME-SYNC-RESPONSE-STATUS-FROM-API: 200.
2022/06/19 08:03:27.491896 notifier.go:16: Notify: ONLINE/STATUS_CHANGE

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Revision history for this message
Manfred Hampl (m-hampl) said : 		#1

For diagnostic purposes please provide the output that you receive for the following commands:

uname -a
lsb_release -crid
ls -l /var/crash

Revision history for this message
Tom Tosh (ttosh) said : 		#2

On 6/19/22 9:45 AM, Manfred Hampl wrote:
> uname -ainux tom-OptiPlex-755 5.13.0-51-generic #58~20.04.1-Ubuntu SMP Tue Jun 14 11:29:12 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux

Distributor ID:    Ubuntu
Description:    Ubuntu 20.04.4 LTS
Release:    20.04
Codename:    focal

The last command returned 0

Revision history for this message
Tom Tosh (ttosh) said : 		#3

Gave command sudo => open.

usage: sudo -h | -K | -k | -V
usage: sudo -v [-AknS] [-g group] [-h host] [-p prompt] [-u user]
usage: sudo -l [-AknS] [-g group] [-h host] [-p prompt] [-U user] [-u user]
             [command]
usage: sudo [-AbEHknPS] [-r role] [-t type] [-C num] [-g group] [-h
host] [-p
             prompt] [-T timeout] [-u user] [VAR=value] [-i|-s] [<command>]
usage: sudo -e [-AknS] [-r role] [-t type] [-C num] [-g group] [-h host] [-p
             prompt] [-T timeout] [-u user] file ...

On 6/19/22 10:15 AM, Tom Tosh wrote:
> Your question #702226 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/702226
>
> Status: Needs information => Open
>
> You gave more information on the question:
>
> On 6/19/22 9:45 AM, Manfred Hampl wrote:
>> uname -ainux tom-OptiPlex-755 5.13.0-51-generic #58~20.04.1-Ubuntu SMP Tue Jun 14 11:29:12 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux
> Distributor ID:    Ubuntu
> Description:    Ubuntu 20.04.4 LTS
> Release:    20.04
> Codename:    focal
>
> The last command returned 0
>

Revision history for this message
Manfred Hampl (m-hampl) said : 		#4

Your output does not reveal anything wrong (e.g. there is no crash file in /var/crash).

I suggest that you try contacting NordVPN support, e.g. on https://support.nordvpn.com/

Revision history for this message
Manfred Hampl (m-hampl) said : 		#5

What did you want to do with the "sudo" command?

Revision history for this message
Tom Tosh (ttosh) said : 		#6

Thank you.  You may close this request if you like and I will go that route.

On 6/19/22 10:41 AM, Manfred Hampl wrote:
> Your question #702226 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/702226
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> Your output does not reveal anything wrong (e.g. there is no crash file
> in /var/crash).
>
> I suggest that you try contacting NordVPN support, e.g. on
> https://support.nordvpn.com/
>

Revision history for this message
Launchpad Janitor (janitor) said : 		#7

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
Tom Tosh (ttosh) said : 		#8

Thank you,  I was able to find the answer from my VPN vendor.

On 7/5/22 5:11 AM, Launchpad Janitor wrote:
> Your question #702226 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/702226
>
> Status: Open => Expired
>
> Launchpad Janitor expired the question:
> This question was expired because it remained in the 'Open' state
> without activity for the last 15 days.
>

Revision history for this message
Manfred Hampl (m-hampl) said : 		#9

If the problem has been resolved, then please close this question document as "solved" by visiting https://answers.launchpad.net/ubuntu/+question/702226 and pressing the appropriate button.

Revision history for this message
Launchpad Janitor (janitor) said : 		#10

This question was expired because it remained in the 'Open' state without activity for the last 15 days.