Cannot use Ubuntu

Asked by David Leonard

I am trying to use Ubuntu in conjunction with Oracle Virtual Box. I followed the instructions I was given;
1. Go to bios and enable Windows Virtualization. (I did that, but there were no such settings in advanced, so I assumed it was already set up in my system.)
2. I downloaded Ubuntu and the extra extension package that went with it and ran both.
3. I downloaded and ran and installed Oracle's Virtual Box.

After all was done, I went through the installation of each. In the end, when Ubuntu was supposed to run on my virtual system, but all I got was a black page.

Thanks.

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Manfred Hampl (m-hampl) said :
#1

Let's check what may have been gone wrong:

Which Operating System is your host system (Windows?) and which version (7, 10, 11...)?
What output do you get when you execute the command
"C:\Program Files\Oracle\VirtualBox\vboxmanage" --version
in a command line terminal (windows + r, then enter "cmd")?

When you start the VirtualBox management console, is there already an entry for Ubuntu?

Revision history for this message
David Leonard (davel-999) said (last edit ):
#2

Hello and thanks for the reply.
My Win Version is 21 H2 Win 10.
Output: I get a black blank screen when I execute
See attachment for cmd results.
No, there is no entry in the console. I have to go through the steps to
download Ubuntu into the VirtualBox and it is after I do that the black
blank screen comes up but Ubuntu does not run,
So, thinking that the download was the problem I downloaded Ubuntu again
and started with a fresh download but the exact same thing happened.
I am a novice so I am sure I did something wrong, I just don't know what
exactly. I've tried to answer your questions to the best of my
understanding. I might also mention that the step about enabling
Virtualization in bios I could not do as there is no option in my bios
advanced to do that so I am thinking my system is already set up for that.
I don't know.
Thanks a lot for your help and have a nice day.

On Mon, Jun 6, 2022 at 7:36 PM Manfred Hampl <
<email address hidden>> wrote:

> Your question #702089 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> Let's check what may have been gone wrong:
>
> Which Operating System is your host system (Windows?) and which version
> (7, 10, 11...)?
> What output do you get when you execute the command
> "C:\Program Files\Oracle\VirtualBox\vboxmanage" --version
> in a command line terminal (windows + r, then enter "cmd")?
>
> When you start the VirtualBox management console, is there already an
> entry for Ubuntu?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> You received this question notification because you asked the question.
>

Revision history for this message
David Leonard (davel-999) said :
#3

Hello, I got add't info. Error message from Virtual Box: "The instruction at 0x00007FFCB167A9E4 referenced memory. The memory could not read."
After I started the session again, I got the message from Virtual Box that the application is running. However, what I got was a blank black screen.
Thanks

Revision history for this message
Bernard Stafford (bernard010) said (last edit ):
#4

https://www.virtualbox.org/manual/UserManual.html
1st) Virtual Box is installed on host [Your OS] windows
2nd) Delete previous installed Ubuntu and all files by right click hovering over Ubuntu in virtual box.
3rd) Within virtual box click 'New' to install a new virtual box.
4th) Type the name of the New install OS, Click Next.
5th) Memory size move slider to 4096MB, Ubuntu needs 4GB memory to run. Click Next.
          Leave at least 4GB memory for Windows. This where 8GB+ RAM is important.
6th) Create Virtual hard disk now -> Click Create
7th) Hard disk file type VID -> Click Next
8th) Storage Dynamically allocated -> Click Next
9th) File location and size: Ubuntu needs 25GB+ Being dynamically allocated it will only use what is is installed.
         25.65GB or so use slider to adjust. -> Click Create
10th) Stop... Next to New is Settings -> Click Setting
11th) General Tab - Do nothing on the Right select the System Tab
12th) Uncheck mark the Floppy and highlight it move it to the bottom of the list.
          Highlight Optical and move it down above Floppy.
          Check mark Network Box -> On Right Click Display
13th) Video Memory 64 to 80 MB slider bar. Scale factor move slider bar to 156%
            Check mark Enable 3D Acceleration -> Click OK at the Bottom Right of Screen.
14th) Click the Start Icon... Click the Folder icon on the top Pop Up box with the green chevron on it.
15th) Click ADD+ icon top Left of Medium Screen -> This opens your Host Download menu select the Ubuntu Download
            you are installing. Click it and select OPEN..Click -> Click Choose on the Medium screen
16th) Click Start -> This will start the Virtual Box
           Certain OSs will have Black screens while loading, Ubuntu is one, Be patient eventually you will get to the installer.
           like wise after that during the install with a black screen.
Remember your Windows is host computer and the other OS is the guest computer/virtual.
No need to make a DVD for the guest OS.
I have 19 Virtual Boxes in my Oracle VM Virtual Box

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#5

Does the host system have a make and model?

Revision history for this message
David Leonard (davel-999) said :
#6

Sorry to be a pain, but after I posted my question and because my system
started running very poorly,
I had to do a Win 10 reset which took an entire day. So, I will not be
getting back into trying to
use Ubuntu for now at least. Thank You

On Tue, Jun 7, 2022 at 9:16 PM actionparsnip <
<email address hidden>> wrote:

> Your question #702089 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> actionparsnip requested more information:
> Does the host system have a make and model?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> You received this question notification because you asked the question.
>

Revision history for this message
David Leonard (davel-999) said :
#7

Thanks for your information and time. Very good insight.

On Tue, Jun 7, 2022 at 10:17 AM Bernard Stafford <
<email address hidden>> wrote:

> Your question #702089 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> Status: Open => Answered
>
> Bernard Stafford proposed the following answer:
> https://www.virtualbox.org/manual/UserManual.html
> 1st) Virtual Box is installed on host [Your OS]
> 2nd) Delete previous installed Ubuntu and all files by right click
> hovering over Ubuntu in virtual box.
> 3rd) Within virtual box click 'New' to install a new virtual box.
> 4th) Type the name of the New install OS, Click Next.
> 5th) Memory size move slider to 4096MB, Ubuntu needs 4GB memory to run.
> Click Next.
> Leave at least 4GB memory for Windows. This where 8GB+ RAM is
> important.
> 6th) Create Virtual hard disk now -> Click Create
> 7th) Hard disk file type VID -> Click Next
> 8th) Storage Dynamically allocated -> Click Next
> 9th) File location and size: Ubuntu needs 25GB+ Being dynamically
> allocated it will only use what is is installed.
> 25.65GB or so use slider to adjust. -> Click Create
> 10th) Stop... Next to New is Settings -> Click Setting
> 11th) General Tab - Do nothing on the Right select the System Tab
> 12th) Uncheck mark the Floppy and highlight it move it to the bottom of
> the list.
> Highlight Optical and move it down above Floppy.
> Check mark Network Box -> On Right Click Display
> 13th) Video Memory 64 to 80 MB slider bar. Scale factor move slider bar to
> 156%
> Check mark Enable 3D Acceleration -> Click OK at the Bottom
> Right of Screen.
> 14th) Click the Start Icon... Click the Folder icon on the top Pop Up box
> with the green chevron on it.
> 15th) Click ADD+ icon top Left of Medium Screen -> This opens your Host
> Download menu select the Ubuntu Download
> you are installing. Click it and select OPEN..Click -> Click
> Choose on the Medium screen
> 16th) Click Start -> This will start the Virtual Box
> Certain OSs will have Black screens while loading, Ubuntu is
> one, Be patient eventually you will get to the installer.
> like wise after that during the install with a black screen.
>
> I have 19 Virtual Boxes in my Oracle VM Virtual Box
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/702089/+confirm?answer_id=3
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> You received this question notification because you asked the question.
>

Revision history for this message
David Leonard (davel-999) said :
#8

Does the host system have a make and model?
Well yes, WINVER: 21h2 (OS bUILD 19044.1741). Win 10 Home.

Revision history for this message
Manfred Hampl (m-hampl) said :
#9

"Make and model" refers to the hardware manufacturer (e.g. Acer or Dell or Lenovo ...) and the specific type (e.g. Latitude 1234 or ThinkPad xyz etc.) and not to the operating system version which you already gave earlier.

Revision history for this message
David Leonard (davel-999) said :
#10

Bernard, I see the problem now. My PC only has 4 GB of RAM. When I set the RAM at 4 Gigs in the virtual machine, there is nothing left for my PC OS and I get an error from the system.
So I guess unless I can get 8 gigs of ram for my PC, I am just out of luck running a virtual machine. Right?

Revision history for this message
Manfred Hampl (m-hampl) said :
#11

If you have 4 GB in total on the host system, then you cannot allocate more than 2GB (or even slightly less, e.g. 2000MB) for the virtual machine. This should allow installing and running an Ubuntu system. You have to expect limited speed of the system, but it should work (at least it does on my test system).

Revision history for this message
David Leonard (davel-999) said :
#12

Thanks, yes, I made a change in that down to 2 from 4 and no longer got the error. Now, though, I got another error from within Ubuntu and as I cannot attach the error I will type it out: "end Kernel panic-not syncing: No working init found. Try passing init=option to kernel. See Linux Documentation/admin-guide/init guidance."
Clear as mud to me, but maybe it means something to somebody.
Thanks again.

Revision history for this message
Manfred Hampl (m-hampl) said :
#13

At which moment do you get this error message, during the installation attempt or at the first reboot after installation?
Which Ubuntu release are you trying to install?
Did you execute a checksum test to verify that the download was correct?
Did you select anything special at the "partitioning the disk" dialogue?

Revision history for this message
David Leonard (davel-999) said :
#14

I get the error message after the app begins to boot up, in fact it looked like it would boot normally for a while.
I cannot answer the second question, all I know is that it is 64 bit 7z in my downloads. I downloaded the one that looked closest to my system.
No I did not do a "checksum", I do not even know how to do that, but I ran the download through Bitdefender, and it came up clean.
Thinking that maybe the file was corrupt, I downloaded it again last night and will try that fresh installs today and let you know. We have truly slow, pitiful download speed here, so I had to keep it running half the night.
I selected 2 gigs for Ram and 300 gigs for memory because I have memory to spare on my 2 T system.
Thanks.

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#15

It only shows as a 7z file because 7zip can work with ISO files
You don't extract the file to use it.

Revision history for this message
Manfred Hampl (m-hampl) said :
#16

What is the full file name of the installer file that you have downloaded and from which source did you download it?

Revision history for this message
David Leonard (davel-999) said :
#17

I believe it was 21.10 Image for VirtualBox.rar, but as far as where I got
it goes, I do not remember. We have a very slow internet download speed
here. It is very possible that the file was corrupted during download.
Getting another would require me to download it very late at night and for
hours, so there maybe be nothing to be done for it.
Thanks

On Wed, Jun 15, 2022 at 2:32 PM Manfred Hampl <
<email address hidden>> wrote:

> Your question #702089 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> Manfred Hampl requested more information:
> What is the full file name of the installer file that you have
> downloaded and from which source did you download it?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> You received this question notification because you asked the question.
>

Revision history for this message
Manfred Hampl (m-hampl) said (last edit ):
#18

It seems to me that you are on a different track than what we expect.

There are two different ways to run Ubuntu on virtualbox:

1. Download the "standard" Ubuntu installer *.iso file from https://ubuntu.com/download/desktop
The currently recommended version is ubuntu-22.04-desktop-amd64.iso (3.4 GB size)
Then start virtualbox, create an empty virtual machine and install Ubuntu in it by loading the *.iso file into the virtual CD drive of the VM.

2. There are pre-configured virtual machine files that have Ubuntu already installed, e.g. on https://www.linuxvmimages.com/ or https://techsviewer.com/download-ubuntu-virtual-machine-image-for-virtualbox-and-vmware/
These files contain a compresses virtual disk that can be directly loaded into virtualbox. I guess the download size will also be around 3 to 4GB.

Apparently you tried the second choice, but our recommendations so far were all for the first one.

Revision history for this message
David Leonard (davel-999) said :
#19

Thank you for your help! But this would be very difficult for me to do. At
this moment my download speed on my Smart Bro connection 0.04 Mbps. I would
check the Globe connection, but it is not up at all. The only way I can
download a large file is in the dead of night when Globe is up and is at
about 3.0 Mbps. So you see my problem. I will have to wait for the right
circumstances in order to get the download done. For now, just mark the
question answered, and thank you very much.
From the Philippines, Dave.

On Wed, Jun 15, 2022 at 6:21 PM Manfred Hampl <
<email address hidden>> wrote:

> Your question #702089 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> It seems to me that you are on a different track than what we expect.
>
> There are two different way to run Ubuntu on virtualbox:
>
> 1. Download the "standard" Ubuntu installer *.iso file from
> https://ubuntu.com/download/desktop
> The currently recommended version is ubuntu-22.04-desktop-amd64.iso (3.4
> GB size)
> Then start virtualbox, create an empty virtual machine and install Ubuntu
> in it by loading the *.iso file into the virtual CD drive of the VM.
>
> 2. There are pre-configured virtual machine files that have Ubuntu already
> installed, e.g. on https://www.linuxvmimages.com/ or
> https://techsviewer.com/download-ubuntu-virtual-machine-image-for-virtualbox-and-vmware/
> These files contain a compresses virtual disk that can be directly loaded
> into virtualbox. I guess the download size will also be around 3 to 4GB.
>
> Apparently you tried the second choice, but our recommendations so far
> were all for the first one.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/702089/+confirm?answer_id=17
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> You received this question notification because you asked the question.
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#20

I understand that there are speed limitations in your environment and that you want to avoid unnecessary downloads.
Let's try checking what you already have on your system.

What is the exact file name of the Ubuntu file that you have already downloaded to your computer?
What was the source from where you have downloaded the file?
Did you follow some instructions from the web, and if yes, can you provide the web site address?

(I am quite sure that these questions can be answered without initiating an additional download activity.)

Revision history for this message
David Leonard (davel-999) said :
#21

Okay, thanks, the exact name is Ubuntu 21.10 Image for VirtualBoxx.rar, as
far as where I downloaded it from I do not know. I simply did a web search
and went to the most official-looking site for Ubuntu I could find. I got
the idea from watching a YouTube video at:
https://www.youtube.com/watch?v=wX75Z-4MEoM&t=1103s&ab_channel=NetworkChuck
next, I followed a link from there: -Ubuntu download: http://bit.ly/39DKTpQ
<https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbEpJNmIzRExXaHNSX01ELWxJWDlVWFNMeXlJUXxBQ3Jtc0ttNENWbWNsTHh5NjIzYlR5cXlyNmpNc0NvUllQczhmclphdWhPR0xsQ3Z6ZmMxcnplbTRCU1g2ZXdXUjJwam04Z2dFNEV6TmxRYjVldmFNbW01aWxTR21aUVNmSmlSdVM5OEJTMXNBLVJOSHNDZzZCWQ&q=http%3A%2F%2Fbit.ly%2F39DKTpQ&v=wX75Z-4MEoM>

On Wed, Jun 15, 2022 at 7:56 PM Manfred Hampl <
<email address hidden>> wrote:

> Your question #702089 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> I understand that there are speed limitations in your environment and that
> you want to avoid unnecessary downloads.
> Let's try checking what you already have on your system.
>
> What is the exact file name of the Ubuntu file that you have already
> downloaded to your computer?
> What was the source from where you have downloaded the file?
> Did you follow some instructions from the web, and if yes, can you provide
> the web site address?
>
> (I am quite sure that these questions can be answered without initiating
> an additional download activity.)
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> You received this question notification because you asked the question.
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#22

This is contradictory. The Youtube link leads to the original Ubuntu installer, but you somehow downloaded the image for virtualbox.

Revision history for this message
David Leonard (davel-999) said :
#23

I also have Ubuntu. I wish I could attach something here to show the Ubuntu file. I think I will give up on Ubuntu and try Zorin. Thank you for your help.

Revision history for this message
David Leonard (davel-999) said :
#24

Still cannot get Ubuntu or Zorin to run on my system. I was told in the video that either would work on a minimal system of 4gb of Ram, but they just don't run. I used VirtualBox for both.

Revision history for this message
Manfred Hampl (m-hampl) said :
#25

Which kind of Zorin file did you try on virtualbox, a preconfigured VM or the original installer iso file?

Have you already tried with the original Ubuntu installer iso file (and not the preconfigured VM file)?

Revision history for this message
David Leonard (davel-999) said :
#26

The original ISO file.

On Sun, Jun 19, 2022 at 7:11 PM Manfred Hampl <
<email address hidden>> wrote:

> Your question #702089 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> Which kind of Zorin file did you try on virtualbox, a preconfigured VM
> or the original installer iso file?
>
> Have you already tried with the original Ubuntu installer iso file (and
> not the preconfigured VM file)?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> You received this question notification because you asked the question.
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#27

What exactly happens when you try starting a new virtual machine based on the Ubuntu installer?

If you describe what you do and what there is happening, then we might be able to identify what's going wrong and what to do to make it work.

Revision history for this message
David Leonard (davel-999) said :
#28

Thanks for your response.
What happens is Zorin or Ubuntu loads into VirtualBox with no errors. After
a short, while the screen with the mountains appears but the set-up part
with the time zone, etc., never does and everything stays static. After
looking at the Zorin(I gave up on Ubuntu and tried Zorin with the same
results), I see that the Core needs a dual processor and the Lite Version
uses a single. I don't think my system is dual-core. It only shows an Intel
R Core and does not say dual. I have attached the "about" of my system. So
could this be the reason I am having so much trouble?
I have also been thinking of just ditching the VM altogether and setting up
a USB with the OS on it with Balena Etcher and doing a dual boot thing.
That way, there is no question that I can try the OS and be assured it has
all the resources it needs to run on its own partition. I just need to know
from you which version I should try to use, the Core or the Lite, and which
my system can handle given the stats I have attached.
Thanks a lot.

On Mon, Jun 20, 2022 at 2:21 PM Manfred Hampl <
<email address hidden>> wrote:

> Your question #702089 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> What exactly happens when you try starting a new virtual machine based
> on the Ubuntu installer?
>
> If you describe what you do and what there is happening, then we might
> be able to identify what's going wrong and what to do to make it work.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> You received this question notification because you asked the question.
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#29

We cannot help with Zorin OS. If you need help with Zorin, please see https://help.zorin.com/
This is support for Ubuntu only and not for other operating systems (even if they may be based on Ubuntu)

Revision history for this message
David Leonard (davel-999) said :
#30

I have both downloads to see which will work in any. I'll go to Zorin as
they seem more willing to help. You sound like Microsoft!

On Mon, Jun 20, 2022 at 3:41 PM Manfred Hampl <
<email address hidden>> wrote:

> Your question #702089 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> We cannot help with Zorin OS. If you need help with Zorin, please see
> https://help.zorin.com/
> This is support for Ubuntu only and not for other operating systems (even
> if they may be based on Ubuntu)
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/702089/+confirm?answer_id=28
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/702089
>
> You received this question notification because you asked the question.
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#31

I do not know what you take as basis for concluding that we are not willing to help.

For helping you we need to know what there is happening on your system, but your answers so far did not provide enough details.

Ubuntu does not show a "screen with the mountains", so I must assume that you are describing Zorin - which is outside the scope of this Ubuntu question area.

When you try creating a virtual machine with Ubuntu, based on the Ubuntu installer iso, what exactly happens?

Revision history for this message
Launchpad Janitor (janitor) said :
#32

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.