Ubuntu

printer driver hangs when searching

Asked by Timhotep

I installed a print driver and chose the wrong printer. If I open properties and click on change, it pops up a message saying 'searching for drivers' but hangs. I have to close the pop-up with X and it asks if I want to force close. The only way to change the driver is remove and start from scratch.

 Installed: 1.5.12-0ubuntu1.1
  Candidate: 1.5.12-0ubuntu1.1
  Version table:
 *** 1.5.12-0ubuntu1.1 500
        500 http://mirror.cs.pitt.edu/ubuntu/archive focal-updates/main amd64 Packages
        500 http://mirror.cs.pitt.edu/ubuntu/archive focal-updates/main i386 Packages
        100 /var/lib/dpkg/status
     1.5.12-0ubuntu1 500
        500 http://mirror.cs.pitt.edu/ubuntu/archive focal/main amd64 Packages
        500 http://mirror.cs.pitt.edu/ubuntu/archive focal/main i386 Packages

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Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

Use the CUPS web page at http://localhost:631 you should be able to remove it there

Revision history for this message
Timhotep (bawlmer23) said : 		#2

I can remove it just fine. The problem is, when you click on 'change' to select a different driver, it says 'searching' but it never brings up the printer list.

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#3

If it is USB have you tried a different USB cable?

Revision history for this message
Timhotep (bawlmer23) said : 		#4

OK. First, this has NOTHING to do with printing or the cable.
This is what happens:
1) open printers (menu/admin/printers
2) right click on an installed printer, select properties
3) next to 'Make and Model', click 'change'. Change driver dialog pops up,
     as well as pop-up saying 'Searching for drivers'. But the list never appears.
4) Click on 'X' and select 'Force close' to exit.

If I simply remove the driver and start anew, it works fine.

Can you help with this problem?

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