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Dell Inspiron 5502 fingerprint doesn't work on Ubuntu 21.10

Asked by Amedeo Puri

Hi All, I've a dell inspiron 5502 in which I installed Ubuntu 21.10. The fingerprint doesn't work but I see that some of you success in it, do you have any hint?

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actionparsnip (andrew-woodhead666) said : 		#1

What is the output of:

lspci;lsusb

Thanks

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Amedeo Puri (amedeopuri) said : 		#2

Hi, thanks for he support.
The output is: $ lspci; lsusb
0000:00:00.0 Host bridge: Intel Corporation 11th Gen Core Processor Host Bridge/DRAM Registers (rev 01)
0000:00:02.0 VGA compatible controller: Intel Corporation TigerLake-LP GT2 [Iris Xe Graphics] (rev 01)
0000:00:04.0 Signal processing controller: Intel Corporation TigerLake-LP Dynamic Tuning Processor Participant (rev 01)
0000:00:06.0 System peripheral: Intel Corporation Device 09ab
0000:00:07.0 PCI bridge: Intel Corporation Tiger Lake-LP Thunderbolt 4 PCI Express Root Port #0 (rev 01)
0000:00:0a.0 Signal processing controller: Intel Corporation Tigerlake Telemetry Aggregator Driver (rev 01)
0000:00:0d.0 USB controller: Intel Corporation Tiger Lake-LP Thunderbolt 4 USB Controller (rev 01)
0000:00:0d.2 USB controller: Intel Corporation Tiger Lake-LP Thunderbolt 4 NHI #0 (rev 01)
0000:00:0e.0 RAID bus controller: Intel Corporation Volume Management Device NVMe RAID Controller
0000:00:12.0 Serial controller: Intel Corporation Tiger Lake-LP Integrated Sensor Hub (rev 20)
0000:00:14.0 USB controller: Intel Corporation Tiger Lake-LP USB 3.2 Gen 2x1 xHCI Host Controller (rev 20)
0000:00:14.2 RAM memory: Intel Corporation Tiger Lake-LP Shared SRAM (rev 20)
0000:00:15.0 Serial bus controller [0c80]: Intel Corporation Tiger Lake-LP Serial IO I2C Controller #0 (rev 20)
0000:00:15.1 Serial bus controller [0c80]: Intel Corporation Tiger Lake-LP Serial IO I2C Controller #1 (rev 20)
0000:00:16.0 Communication controller: Intel Corporation Tiger Lake-LP Management Engine Interface (rev 20)
0000:00:1c.0 PCI bridge: Intel Corporation Device a0bc (rev 20)
0000:00:1c.6 PCI bridge: Intel Corporation Device a0be (rev 20)
0000:00:1f.0 ISA bridge: Intel Corporation Tiger Lake-LP LPC Controller (rev 20)
0000:00:1f.3 Multimedia audio controller: Intel Corporation Tiger Lake-LP Smart Sound Technology Audio Controller (rev 20)
0000:00:1f.4 SMBus: Intel Corporation Tiger Lake-LP SMBus Controller (rev 20)
0000:00:1f.5 Serial bus controller [0c80]: Intel Corporation Tiger Lake-LP SPI Controller (rev 20)
0000:2b:00.0 3D controller: NVIDIA Corporation GP108M [GeForce MX330] (rev a1)
0000:2c:00.0 Network controller: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter (rev 32)
10000:e0:06.0 PCI bridge: Intel Corporation 11th Gen Core Processor PCIe Controller (rev 01)
10000:e1:00.0 Non-Volatile memory controller: Toshiba Corporation XG6 NVMe SSD Controller
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 0bda:565a Realtek Semiconductor Corp. Integrated_Webcam_HD
Bus 003 Device 002: ID 27c6:538d Shenzhen Goodix Technology Co.,Ltd. FingerPrint
Bus 003 Device 004: ID 0cf3:e007 Qualcomm Atheros Communications
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

I'm a rook in Ubuntu so maybe I'm missing something, thanks for help

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Launchpad Janitor (janitor) said : 		#3

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.