Issue ubuntu is freeze in the login page- Keyboard and Mouse is not working

Asked by Abhijith B

I have multiple ubuntu laptops and while booting the ubuntu 20.4 is freeze in the login page. I am unable to input any date, Keyboard and mouse is not working. This is happen for 20 nos systems.

Question information

Language:
English Edit question
Status:
Needs information
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Abhijith B (abhijithb) said :
#1

Hi Can anybody update this case>

Revision history for this message
I-Cat (i-cat) said :
#2

Please Provide More Info

Revision history for this message
Abhijith B (abhijithb) said :
#3

Hlo, I have a couple of ubuntu laptops. when there is a new update the system will take that and next restart keyboard and mouse will freez.

I am unbale to provide the input.

then Need to run grub and old kernal

is there any bugs in new ubuntu updates?

Revision history for this message
Manfred Hampl (m-hampl) said :
#4

"then Need to run grub and old kernal"

Is it correct that this problem is shown only with the newest kernel version, but not with an older version of the kernel?
Which kernel version is working and which one is not working?

if you boot an older version of the kernel that is working, what is the output of the commands

uname -a
ls -l /boot

Revision history for this message
Abhijith B (abhijithb) said :
#5

we will login to the system via old kernal version[20.0.4.03]recovery mode and will run Grub

then then system will reboot after the setup.

then it will work.

Is there any solution for the same.

Revision history for this message
Manfred Hampl (m-hampl) said :
#6

Please provide the information that I have already asked for:

Which kernel version is working and which one is not working?

if you boot an older version of the kernel that is working, what is the output of the commands

uname -a
ls -l /boot

Can you help with this problem?

Provide an answer of your own, or ask Abhijith B for more information if necessary.

To post a message you must log in.