DELL XPS 15 9570 GPU NOT WORKING
DEVICE: DELL XPS 15 9570 (YEAR 2018)
OS: WINDOWS 10
Since a few months, the GTX 1050Ti mobile in DELL XPS 15 9570 started to have issues.
At first, the GPU showed up with the CODE 43 ERROR in Windows Device Manager.
After the next reboot, it started to bootloop with a WINDOWS bluescreen that showed the nividea.sys ERROR.
I deinstalled the driver for the GPU on my main PC, put the SSD back into the Laptop and it worked like normal, except the GPU was not showing up.
When I tried to reinstall the latest driver, the same thing happened all over again.
So I de-installed the driver again and have been working with the integrated Graphics for the last 6 months(it sucks for the work that im doing).
I now finally got around to troubleshoot the GPU with a live version of UBUNTU on a USB stick.
I followed the tutorial on:
https:/
and ran the following command in the Terminal:
lspci -nnk | egrep -i '3d|aphics|
This was the output:
00:02.0 VGA compatible controller [0300]: Intel Corporation CoffeeLake-H GT2 [UHD Graphics 630] [8086:3e9b]
Subsystem: Dell UHD Graphics 630 (Mobile) [1028:087c]
01:00.0 3D controller [0302]: NVIDIA Corporation GP107M [GeForce GTX 1050 Ti Mobile] [10de:1c8c] (rev a1)
Kernel modules: nvidiafb, nouveau
Linux ubuntu 5.11.0-16-generic #17-Ubuntu SMP Wed Apr 14 20:12:43 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
/usr/lib/
Ign:1 cdrom://Ubuntu 21.04 _Hirsute Hippo_ - Release amd64 (20210420) hirsute InRelease
Hit:2 cdrom://Ubuntu 21.04 _Hirsute Hippo_ - Release amd64 (20210420) hirsute Release
Hit:4 http://
Get:5 http://
Get:6 http://
Fetched 209 kB in 1s (295 kB/s)
Reading package lists... Done
E: dpkg was interrupted, you must manually run 'sudo dpkg --configure -a' to correct the problem.
inxi: command not found
sudo: fbset: command not found
Version: 1:7.7+22ubuntu1
Screen 0: minimum 320 x 200, current 1920 x 1080, maximum 16384 x 16384
eDP-1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 344mm x 194mm
1920x1080 60.00*+ 59.97 59.96 59.93
1680x1050 59.95 59.88
1600x1024 60.17
1400x1050 59.98
1600x900 59.99 59.94 59.95 59.82
1280x1024 60.02
1440x900 59.89
1400x900 59.96 59.88
1280x960 60.00
1440x810 60.00 59.97
1368x768 59.88 59.85
1360x768 59.80 59.96
1280x800 59.99 59.97 59.81 59.91
1152x864 60.00
1280x720 60.00 59.99 59.86 59.74
1024x768 60.04 60.00
960x720 60.00
928x696 60.05
896x672 60.01
1024x576 59.95 59.96 59.90 59.82
960x600 59.93 60.00
960x540 59.96 59.99 59.63 59.82
800x600 60.00 60.32 56.25
840x525 60.01 59.88
864x486 59.92 59.57
800x512 60.17
700x525 59.98
800x450 59.95 59.82
640x512 60.02
720x450 59.89
700x450 59.96 59.88
640x480 60.00 59.94
720x405 59.51 58.99
684x384 59.88 59.85
680x384 59.80 59.96
640x400 59.88 59.98
576x432 60.06
640x360 59.86 59.83 59.84 59.32
512x384 60.00
512x288 60.00 59.92
480x270 59.63 59.82
400x300 60.32 56.34
432x243 59.92 59.57
320x240 60.05
360x202 59.51 59.13
320x180 59.84 59.32
DP-1 disconnected (normal left inverted right x axis y axis)
DP-2 disconnected (normal left inverted right x axis y axis)
DP-3 disconnected (normal left inverted right x axis y axis)
fglrxinfo: command not found
ERROR: NVIDIA driver is not loaded
ERROR: Unable to load info from any available system
H/W path Device Class Description
=======
/0 bus 0D0T05
/0/0 memory 64KiB BIOS
/0/3e memory 16GiB System Memory
/0/3e/0 memory 8GiB SODIMM DDR4 Synchronous 2667 MHz (0.4 ns)
/0/3e/1 memory 8GiB SODIMM DDR4 Synchronous 2667 MHz (0.4 ns)
/0/47 memory 384KiB L1 cache
/0/48 memory 1536KiB L2 cache
/0/49 memory 9MiB L3 cache
/0/4a processor Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
/0/100 bridge 8th Gen Core Processor Host Bridge/DRAM Registers
/0/100/1 bridge 6th-10th Gen Core Processor PCIe Controller (x16)
/0/100/1/0 display GP107M [GeForce GTX 1050 Ti Mobile]
/0/100/2 display CoffeeLake-H GT2 [UHD Graphics 630]
/0/100/4 generic Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal S
/0/100/8 generic Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th/8th Gen Core Proc
/0/100/12 generic Cannon Lake PCH Thermal Controller
/0/100/14 bus Cannon Lake PCH USB 3.1 xHCI Host Controller
/0/100/14/0 usb1 bus xHCI Host Controller
/0/100/14/0/4 communication Bluetooth wireless interface
/0/100/14/0/7 communication Goodix Fingerprint Device
/0/100/14/0/c multimedia Integrated_
/0/100/14/1 usb2 bus xHCI Host Controller
/0/100/14/1/1 storage USB DISK
/0/100/14.2 memory RAM memory
/0/100/15 bus Cannon Lake PCH Serial IO I2C Controller #0
/0/100/15.1 bus Cannon Lake PCH Serial IO I2C Controller #1
/0/100/16 communication Cannon Lake PCH HECI Controller
/0/100/17 storage 82801 Mobile SATA Controller [RAID mode]
/0/100/1b bridge Cannon Lake PCH PCI Express Root Port #17
/0/100/1c bridge Cannon Lake PCH PCI Express Root Port #1
/0/100/1c/0 wlp59s0 network QCA6174 802.11ac Wireless Network Adapter
/0/100/1c.4 bridge Cannon Lake PCH PCI Express Root Port #5
/0/100/1c.4/0 generic RTS525A PCI Express Card Reader
/0/100/1f bridge Cannon Lake LPC Controller
/0/100/1f.3 multimedia Cannon Lake PCH cAVS
/0/100/1f.4 bus Cannon Lake PCH SMBus Controller
/0/100/1f.5 bus Cannon Lake PCH SPI Controller
/0/1 system PnP device PNP0c02
/0/2 system PnP device PNP0b00
/0/3 generic PnP device INT3f0d
/0/4 input PnP device PNP0303
/0/5 generic PnP device DLL087c
/0/6 system PnP device PNP0c02
/0/7 system PnP device PNP0c02
/0/8 system PnP device PNP0c02
/0/9 system PnP device PNP0c02
/0/a scsi1 storage
/0/a/0.0.0 /dev/sda disk 15GB USB_ST1RMS
/0/a/0.0.0/0 /dev/sda disk 15GB
/0/a/0.0.0/0/1 /dev/sda1 volume 6806MiB Windows FAT volume
/0/a/0.0.0/0/2 /dev/sda2 volume 8191MiB EXT3 volume
/1 power DELL 5XJ2888
*-display UNCLAIMED
description: 3D controller
product: GP107M [GeForce GTX 1050 Ti Mobile]
vendor: NVIDIA Corporation
physical id: 0
bus info: pci@0000:01:00.0
version: a1
width: 64 bits
clock: 33MHz
resources: memory:
*-display
description: VGA compatible controller
product: CoffeeLake-H GT2 [UHD Graphics 630]
vendor: Intel Corporation
physical id: 2
bus info: pci@0000:00:02.0
version: 00
width: 64 bits
clock: 33MHz
resources: irq:128 memory:
ii gir1.2-
ii ibus 1.5.24-1 amd64 Intelligent Input Bus - core
ii ibus-data 1.5.24-1 all Intelligent Input Bus - data files
ii ibus-gtk:amd64 1.5.24-1 amd64 Intelligent Input Bus - GTK2 support
ii ibus-gtk3:amd64 1.5.24-1 amd64 Intelligent Input Bus - GTK3 support
ii ibus-libpinyin 1.12.0-3ubuntu4 amd64 Intelligent Pinyin engine based on libpinyin for IBus
ii intel-microcode 3.20201110.0ubuntu1 amd64 Processor microcode firmware for Intel CPUs
ii iucode-tool 2.3.1-1 amd64 Intel processor microcode tool
ii libchewing3:amd64 0.5.1-4 amd64 intelligent phonetic input method library
ii libchewing3-data 0.5.1-4 all intelligent phonetic input method library - data files
ii libdrm-intel1:amd64 2.4.104-1build1 amd64 Userspace interface to intel-specific kernel DRM services -- runtime
ii libdrm-
ii libdrm-
ii libegl-mesa0:amd64 21.0.1-2 amd64 free implementation of the EGL API -- Mesa vendor library
ii libgl1-
ii libglapi-mesa:amd64 21.0.1-2 amd64 free implementation of the GL API -- shared library
ii libglu1-mesa:amd64 9.0.1-1build1 amd64 Mesa OpenGL utility library (GLU)
ii libglx-mesa0:amd64 21.0.1-2 amd64 free implementation of the OpenGL API -- GLX vendor library
ii libibus-1.0-5:amd64 1.5.24-1 amd64 Intelligent Input Bus - shared library
ii libipt2 2.0.3-1 amd64 Intel Processor Trace Decoder Library
ii libnvidia-
ii libnvidia-
ii libnvidia-
ii libnvidia-
ii libnvidia-
ii libnvidia-
ii libnvidia-
ii libnvidia-
ii libnvidia-
ii mesa-vdpau-
ii mesa-vulkan-
ii nvidia-
iF nvidia-dkms-460 460.80-
iU nvidia-driver-455 460.80-
iU nvidia-driver-460 460.80-
ii nvidia-
ii nvidia-
ii nvidia-prime 0.8.16.1 all Tools to enable NVIDIA's Prime
ii nvidia-settings 460.73.
ii nvidia-utils-460 460.80-
ii python3-ibus-1.0 1.5.24-1 all Intelligent Input Bus - introspection overrides for Python (Python 3)
ii screen-
ii xserver-
ii xserver-
ii xserver-
ii xserver-
ii xserver-
DISTRIB_ID=Ubuntu
DISTRIB_
DISTRIB_
DISTRIB_
dmesg: read kernel buffer failed: Operation not permitted
model : 158
model name : Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
model : 158
model name : Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
model : 158
model name : Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
model : 158
model name : Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
model : 158
model name : Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
model : 158
model name : Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
model : 158
model name : Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
model : 158
model name : Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
model : 158
model name : Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
model : 158
model name : Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
model : 158
model name : Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
model : 158
model name : Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
(WW) warning, (EE) error, (NI) not implemented, (??) unknown.
[ 40.571] (==) Automatically adding GPU devices
[ 40.571] (==) Automatically binding GPU devices
[ 40.588] (WW) The directory "/usr/share/
[ 40.588] (WW) The directory "/usr/share/
[ 40.588] (WW) The directory "/usr/share/
[ 40.606] (WW) The directory "/usr/share/
[ 40.606] (WW) The directory "/usr/share/
[ 40.622] (II) LoadModule: "glx"
[ 40.660] (II) Loading /usr/lib/
[ 41.176] (II) Module glx: vendor="X.Org Foundation"
[ 41.177] (==) Matched vesa as autoconfigured driver 2
[ 41.193] (II) LoadModule: "vesa"
[ 41.195] (II) Loading /usr/lib/
[ 41.198] (II) Module vesa: vendor="X.Org Foundation"
[ 41.199] (II) VESA: driver for VESA chipsets: vesa
[ 41.199] xf86EnableIOPorts: failed to set IOPL for I/O (Operation not permitted)
[ 41.199] (EE) open /dev/dri/card0: No such file or directory
[ 41.199] (WW) Falling back to old probe method for modesetting
[ 41.199] (EE) open /dev/dri/card0: No such file or directory
[ 41.221] (EE) Screen 0 deleted because of no matching config section.
[ 41.221] (II) FBDEV(0): Creating default Display subsection in Screen section
[ 41.221] (II) FBDEV(0): hardware: EFI VGA (video memory: 8100kB)
[ 41.245] (II) UnloadModule: "vesa"
[ 41.245] (II) Unloading vesa
[ 41.412] (II) Initializing extension GLX
[ 41.412] (II) AIGLX: Screen 0 is not DRI2 capable
[ 44.881] (II) IGLX: Loaded and initialized swrast
[ 44.881] (II) GLX: Initialized DRISWRAST GL provider for screen 0
[ 44.964] (II) config/udev: Adding input device Intel HID events (/dev/input/event8)
[ 44.964] (**) Intel HID events: Applying InputClass "libinput keyboard catchall"
[ 44.964] (II) Using input driver 'libinput' for 'Intel HID events'
[ 44.965] (**) Intel HID events: always reports core events
[ 44.965] (II) event8 - Intel HID events: is tagged by udev as: Keyboard
[ 44.965] (II) event8 - Intel HID events: device is a keyboard
[ 44.966] (II) event8 - Intel HID events: device removed
[ 44.966] (II) XINPUT: Adding extended input device "Intel HID events" (type: KEYBOARD, id 12)
[ 44.966] (II) event8 - Intel HID events: is tagged by udev as: Keyboard
[ 44.966] (II) event8 - Intel HID events: device is a keyboard
[ 44.967] (II) config/udev: Adding input device Intel HID 5 button array (/dev/input/event9)
[ 44.967] (**) Intel HID 5 button array: Applying InputClass "libinput keyboard catchall"
[ 44.967] (II) Using input driver 'libinput' for 'Intel HID 5 button array'
[ 44.967] (**) Intel HID 5 button array: always reports core events
[ 44.968] (II) event9 - Intel HID 5 button array: is tagged by udev as: Keyboard
[ 44.968] (II) event9 - Intel HID 5 button array: device is a keyboard
[ 44.968] (II) event9 - Intel HID 5 button array: device removed
[ 44.968] (II) XINPUT: Adding extended input device "Intel HID 5 button array" (type: KEYBOARD, id 13)
[ 44.969] (II) event9 - Intel HID 5 button array: is tagged by udev as: Keyboard
[ 44.969] (II) event9 - Intel HID 5 button array: device is a keyboard
[ 79.053] (II) config/udev: Adding input device HDA Intel PCH Headphone Mic (/dev/input/
[ 652.605] (EE) event6 - SYNA2393:00 06CB:7A13 Touchpad: kernel bug: Touch jump detected and discarded.
[ 3094.401] (II) event8 - Intel HID events: device removed
[ 3094.402] (II) event9 - Intel HID 5 button array: device removed
[ 3158.812] (II) event8 - Intel HID events: is tagged by udev as: Keyboard
[ 3158.812] (II) event8 - Intel HID events: device is a keyboard
[ 3158.951] (II) event9 - Intel HID 5 button array: is tagged by udev as: Keyboard
[ 3158.951] (II) event9 - Intel HID 5 button array: device is a keyboard
Release Date: 04/21/2020
Serial services are supported (int 14h)
Manufacturer: Dell Inc.
Product Name: XPS 15 9570
Serial Number: GMDNLQ2
Manufacturer: Dell Inc.
Product Name: 0D0T05
Serial Number: /GMDNLQ2/
Manufacturer: Dell Inc.
Serial Number: GMDNLQ2
Manufacturer: 80AD000080AD
Serial Number: 331FF2F1
Manufacturer: 80AD000080AD
Serial Number: 331FF2F0
Manufacturer: Intel(R) Corporation
Serial Number: To Be Filled By O.E.M.
Manufacturer: LG
Manufacture Date: 07/27/2018
Serial Number: 1378
Debug Use USB(Disabled:
cat: /etc/X11/xorg.conf: No such file or directory
bash: /usr/lib/
ubuntu-
1906 packages installed, of which:
1906 receive package updates until 1/2022
Module Size Used by
ccm 20480 9
rfcomm 81920 4
cmac 16384 5
algif_hash 16384 1
algif_skcipher 16384 1
af_alg 32768 6 algif_hash,
bnep 28672 2
zfs 4255744 6
zunicode 331776 1 zfs
zzstd 438272 1 zfs
zlua 151552 1 zfs
zavl 16384 1 zfs
icp 303104 1 zfs
zcommon 98304 2 zfs,icp
znvpair 94208 2 zfs,zcommon
spl 118784 6 zfs,icp,
x86_pkg_
intel_powerclamp 20480 0
coretemp 20480 0
kvm_intel 286720 0
ath10k_pci 49152 0
ath10k_core 507904 1 ath10k_pci
kvm 835584 1 kvm_intel
ath 36864 1 ath10k_core
mac80211 1028096 1 ath10k_core
snd_sof_pci 24576 0
snd_hda_codec_hdmi 65536 1
snd_sof_
snd_soc_hdac_hda 24576 1 snd_sof_
snd_sof_intel_hda 20480 1 snd_sof_
snd_sof_intel_byt 28672 1 snd_sof_pci
snd_sof_intel_ipc 20480 1 snd_sof_intel_byt
snd_hda_
snd_sof 131072 4 snd_sof_
snd_hda_
snd_sof_xtensa_dsp 16384 2 snd_sof_
snd_hda_ext_core 32768 3 snd_sof_
snd_soc_
snd_soc_acpi 16384 3 snd_soc_
snd_hda_intel 53248 3
snd_intel_dspcfg 28672 3 snd_hda_
soundwire_intel 40960 2 snd_sof_
soundwire_
soundwire_cadence 32768 1 soundwire_intel
snd_hda_codec 147456 5 snd_hda_
btusb 61440 0
btrtl 24576 1 btusb
btbcm 16384 1 btusb
btintel 28672 1 btusb
bluetooth 655360 33 btrtl,btintel,
snd_hda_core 94208 9 snd_hda_
uvcvideo 102400 0
snd_hwdep 16384 1 snd_hda_codec
soundwire_bus 77824 3 soundwire_
videobuf2_vmalloc 20480 1 uvcvideo
videobuf2_memops 20480 1 videobuf2_vmalloc
videobuf2_v4l2 32768 1 uvcvideo
videobuf2_common 61440 2 videobuf2_
videodev 253952 3 videobuf2_
snd_soc_core 294912 4 soundwire_
cfg80211 892928 3 ath,mac80211,
mc 57344 4 videodev,
ecdh_generic 16384 2 bluetooth
ecc 32768 1 ecdh_generic
cdc_acm 40960 0
snd_compress 28672 1 snd_soc_core
ac97_bus 16384 1 snd_soc_core
snd_pcm_dmaengine 16384 1 snd_soc_core
snd_pcm 118784 11 snd_hda_
dell_laptop 28672 0
ledtrig_audio 16384 3 snd_hda_
mei_hdcp 24576 0
dell_smm_hwmon 24576 0
intel_rapl_msr 20480 0
snd_seq_midi 20480 0
snd_seq_midi_event 16384 1 snd_seq_midi
snd_rawmidi 36864 1 snd_seq_midi
joydev 28672 0
processor_
processor_
rapl 20480 0
processor_
snd_seq 73728 2 snd_seq_
processor_
intel_cstate 20480 0
ee1004 20480 0
input_leds 16384 0
intel_rapl_common 28672 2 intel_rapl_
libarc4 16384 1 mac80211
mei_me 40960 1
intel_soc_dts_iosf 20480 1 processor_
snd_seq_device 16384 3 snd_seq,
snd_timer 40960 2 snd_seq,snd_pcm
mei 126976 3 mei_hdcp,mei_me
snd 94208 19 snd_hda_
soundcore 16384 1 snd
intel_pch_thermal 20480 0
mac_hid 16384 0
hid_multitouch 28672 0
intel_hid 24576 0
int3403_thermal 20480 0
int3400_thermal 20480 0
int340x_
acpi_thermal_rel 16384 1 int3400_thermal
serio_raw 20480 0
dell_smo8800 20480 0
ucsi_acpi 16384 0
dell_wmi 20480 0
typec_ucsi 40960 1 ucsi_acpi
typec 57344 1 typec_ucsi
sparse_keymap 16384 2 intel_hid,dell_wmi
acpi_pad 184320 0
dell_smbios 28672 2 dell_wmi,
dell_wmi_sysman 45056 0
dcdbas 20480 1 dell_smbios
wmi_bmof 16384 0
intel_wmi_
dell_wmi_descriptor 20480 2 dell_wmi,
efi_pstore 16384 0
sch_fq_codel 20480 1
msr 16384 0
parport_pc 45056 0
ppdev 24576 0
lp 20480 0
parport 65536 3 parport_pc,lp,ppdev
ip_tables 32768 0
x_tables 49152 1 ip_tables
autofs4 45056 2
overlay 131072 1
nls_iso8859_1 16384 1
dm_mirror 24576 0
dm_region_hash 24576 1 dm_mirror
dm_log 20480 2 dm_region_
hid_generic 16384 0
uas 28672 0
usb_storage 73728 3 uas
nouveau 2023424 0
i915 2371584 25
rtsx_pci_sdmmc 28672 0
mxm_wmi 16384 1 nouveau
drm_ttm_helper 16384 1 nouveau
ttm 73728 2 drm_ttm_
i2c_algo_bit 16384 2 i915,nouveau
drm_kms_helper 245760 2 i915,nouveau
crct10dif_pclmul 16384 1
crc32_pclmul 16384 0
ghash_clmulni_intel 16384 0
aesni_intel 372736 12
syscopyarea 16384 1 drm_kms_helper
sysfillrect 16384 1 drm_kms_helper
crypto_simd 16384 1 aesni_intel
sysimgblt 16384 1 drm_kms_helper
cryptd 24576 3 crypto_
glue_helper 16384 1 aesni_intel
fb_sys_fops 16384 1 drm_kms_helper
intel_lpss_pci 20480 0
cec 53248 2 drm_kms_helper,i915
intel_lpss 16384 1 intel_lpss_pci
xhci_pci 20480 0
idma64 20480 0
ahci 40960 0
i2c_i801 32768 0
rc_core 57344 1 cec
i2c_hid 32768 0
psmouse 163840 0
drm 552960 12 drm_kms_
i2c_smbus 20480 1 i2c_i801
rtsx_pci 98304 1 rtsx_pci_sdmmc
libahci 36864 1 ahci
virt_dma 20480 1 idma64
xhci_pci_renesas 20480 1 xhci_pci
hid 135168 3 i2c_hid,
wmi 32768 8 dell_wmi_
video 49152 4 dell_wmi,
pinctrl_cannonlake 36864 0
If anyone could help , that would be great
Thanks in advance
LS
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