Dell XPS 15 9500 does not suspend

Asked by hommsy

DELL XPS 15 9500 i9-10885H
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When put in suspend, it does so for ~10seconds and then is back on at login screen.

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Ubuntu 20.04.02
uname -a
Linux a-xps 5.11.12-051112-generic #202104071432 SMP Wed Apr 7 14:50:17 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
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(relevant) dmesg:
[ 1173.209035] wlp108s0: deauthenticating from 3c:a6:2f:68:29:f3 by local choice (Reason: 3=DEAUTH_LEAVING)
[ 1180.808677] PM: suspend entry (s2idle)
[ 1180.816768] Filesystems sync: 0.008 seconds
[ 1180.819371] Freezing user space processes ... (elapsed 0.003 seconds) done.
[ 1180.822720] OOM killer disabled.
[ 1180.822721] Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done.
[ 1180.823913] printk: Suspending console(s) (use no_console_suspend to debug)
[ 1183.917424] Bluetooth: hci0: SSR or FW download time out
[ 1183.917433] PM: dpm_run_callback(): acpi_subsys_suspend+0x0/0x60 returns -110
[ 1183.917449] PM: Device serial0-0 failed to suspend: error -110
[ 1183.917455] PM: Some devices failed to suspend, or early wake event detected
[ 1183.988784] OOM killer enabled.
[ 1183.988785] Restarting tasks ... done.
[ 1184.034239] PM: suspend exit
[ 1184.034289] PM: suspend entry (s2idle)
[ 1184.044772] Filesystems sync: 0.010 seconds
[ 1184.053340] Freezing user space processes ... (elapsed 0.002 seconds) done.
[ 1184.056210] OOM killer disabled.
[ 1184.056211] Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done.
[ 1184.057235] printk: Suspending console(s) (use no_console_suspend to debug)
[ 1187.245426] Bluetooth: hci0: SSR or FW download time out
[ 1187.245434] PM: dpm_run_callback(): acpi_subsys_suspend+0x0/0x60 returns -110
[ 1187.245449] PM: Device serial0-0 failed to suspend: error -110
[ 1187.245455] PM: Some devices failed to suspend, or early wake event detected
[ 1187.316781] OOM killer enabled.
[ 1187.316782] Restarting tasks ... done.
[ 1187.361391] PM: suspend exit
[ 1191.476226] wlp108s0: authenticate with 3c:a6:2f:68:29:f3
[ 1191.529249] wlp108s0: send auth to 3c:a6:2f:68:29:f3 (try 1/3)
[ 1191.533616] wlp108s0: authenticated
[ 1191.537274] wlp108s0: associate with 3c:a6:2f:68:29:f3 (try 1/3)
[ 1191.641409] wlp108s0: associate with 3c:a6:2f:68:29:f3 (try 2/3)
[ 1191.749248] wlp108s0: associate with 3c:a6:2f:68:29:f3 (try 3/3)
[ 1191.752582] wlp108s0: RX AssocResp from 3c:a6:2f:68:29:f3 (capab=0x1511 status=0 aid=8)
[ 1191.764886] wlp108s0: associated
[ 1191.787557] IPv6: ADDRCONF(NETDEV_CHANGE): wlp108s0: link becomes ready
[ 1191.802710] wlp108s0: Limiting TX power to 23 (23 - 0) dBm as advertised by 3c:a6:2f:68:29:f3
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lspci -nn:
00:00.0 Host bridge [0600]: Intel Corporation Device [8086:9b44] (rev 02)
00:01.0 PCI bridge [0604]: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor PCIe Controller (x16) [8086:1901] (rev 02)
00:02.0 VGA compatible controller [0300]: Intel Corporation UHD Graphics [8086:9bc4] (rev 05)
00:04.0 Signal processing controller [1180]: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem [8086:1903] (rev 02)
00:08.0 System peripheral [0880]: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th/8th Gen Core Processor Gaussian Mixture Model [8086:1911]
00:12.0 Signal processing controller [1180]: Intel Corporation Comet Lake PCH Thermal Controller [8086:06f9]
00:13.0 Serial controller [0700]: Intel Corporation Device [8086:06fc]
00:14.0 USB controller [0c03]: Intel Corporation Comet Lake USB 3.1 xHCI Host Controller [8086:06ed]
00:14.2 RAM memory [0500]: Intel Corporation Comet Lake PCH Shared SRAM [8086:06ef]
00:15.0 Serial bus controller [0c80]: Intel Corporation Comet Lake PCH Serial IO I2C Controller #0 [8086:06e8]
00:15.1 Serial bus controller [0c80]: Intel Corporation Comet Lake PCH Serial IO I2C Controller #1 [8086:06e9]
00:16.0 Communication controller [0780]: Intel Corporation Comet Lake HECI Controller [8086:06e0]
00:1c.0 PCI bridge [0604]: Intel Corporation Device [8086:06b8] (rev f0)
00:1c.5 PCI bridge [0604]: Intel Corporation Device [8086:06bd] (rev f0)
00:1c.6 PCI bridge [0604]: Intel Corporation Device [8086:06be] (rev f0)
00:1d.0 PCI bridge [0604]: Intel Corporation Comet Lake PCI Express Root Port #9 [8086:06b0] (rev f0)
00:1e.0 Communication controller [0780]: Intel Corporation Comet Lake PCH Serial IO UART Host Controller #0 [8086:06a8]
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:068e]
00:1f.3 Audio device [0403]: Intel Corporation Comet Lake PCH cAVS [8086:06c8]
00:1f.4 SMBus [0c05]: Intel Corporation Comet Lake PCH SMBus Controller [8086:06a3]
00:1f.5 Serial bus controller [0c80]: Intel Corporation Comet Lake PCH SPI Controller [8086:06a4]
01:00.0 3D controller [0302]: NVIDIA Corporation Device [10de:1f95] (rev a1)
02:00.0 PCI bridge [0604]: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 4C 2018] [8086:15ea] (rev 06)
03:00.0 PCI bridge [0604]: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 4C 2018] [8086:15ea] (rev 06)
03:01.0 PCI bridge [0604]: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 4C 2018] [8086:15ea] (rev 06)
03:02.0 PCI bridge [0604]: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 4C 2018] [8086:15ea] (rev 06)
03:04.0 PCI bridge [0604]: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 4C 2018] [8086:15ea] (rev 06)
04:00.0 System peripheral [0880]: Intel Corporation JHL7540 Thunderbolt 3 NHI [Titan Ridge 4C 2018] [8086:15eb] (rev 06)
38:00.0 USB controller [0c03]: Intel Corporation JHL7540 Thunderbolt 3 USB Controller [Titan Ridge 4C 2018] [8086:15ec] (rev 06)
6c:00.0 Network controller [0280]: Qualcomm Device [17cb:1101] (rev 01)
6d:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5260 PCI Express Card Reader [10ec:5260] (rev 01)
6e:00.0 Non-Volatile memory controller [0108]: Samsung Electronics Co Ltd NVMe SSD Controller SM981/PM981/PM983 [144d:a808]
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seems like a bluetooth/wireless issue with PM?

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hommsy
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Revision history for this message
actionparsnip (andrew-woodhead666) said :
#1

Does it suspend OK with the kernel from the official repositories rather than the one from the kernel PPA?

Revision history for this message
hommsy (hommsy-88) said :
#2

Nope. I tried first with the official repos, then tried the one from kernel PPA

Revision history for this message
hommsy (hommsy-88) said :
#3

also maybe worth mentioning, when shutting down it takes a good 2 minutes to do so

Revision history for this message
hommsy (hommsy-88) said :
#4

I had to build a package for work and installed nodejs, npm and ffmpeg. The machine now suspends without an issue. This was the only thing I did on this machine since reporting this issue.

Revision history for this message
Carl Greco (carl-greco) said :
#5

Unfortunately, this did not solve my no suspend issue with Ubuntu 22.04.1 on a Dell XPS 15 9550. The screen blanks but disk continues to spin when either logged in or not. Did not have this no suspend issue with 20.04. Initially did an upgrade from 20.04 to 22.04 and finally a clean install with no suspend issue in both cases. It's a dual boot system and does suspend in Windows 10. My work laptop (Dell Latitude 5520) and my wife's Dell Inspiron 15 3505 both running 22.04.1 don't have this suspend issue.