Dell XPS 15 9500 does not suspend

Asked by hommsy on 2021-04-08

DELL XPS 15 9500 i9-10885H
=======================

When put in suspend, it does so for ~10seconds and then is back on at login screen.

----------------------------------------------------------------------------------------------------------------------------------------
Ubuntu 20.04.02
uname -a
Linux a-xps 5.11.12-051112-generic #202104071432 SMP Wed Apr 7 14:50:17 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
----------------------------------------------------------------------------------------------------------------------------------------

----------------------------------------------------------------------------------------------------------------------------------------
(relevant) dmesg:
[ 1173.209035] wlp108s0: deauthenticating from 3c:a6:2f:68:29:f3 by local choice (Reason: 3=DEAUTH_LEAVING)
[ 1180.808677] PM: suspend entry (s2idle)
[ 1180.816768] Filesystems sync: 0.008 seconds
[ 1180.819371] Freezing user space processes ... (elapsed 0.003 seconds) done.
[ 1180.822720] OOM killer disabled.
[ 1180.822721] Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done.
[ 1180.823913] printk: Suspending console(s) (use no_console_suspend to debug)
[ 1183.917424] Bluetooth: hci0: SSR or FW download time out
[ 1183.917433] PM: dpm_run_callback(): acpi_subsys_suspend+0x0/0x60 returns -110
[ 1183.917449] PM: Device serial0-0 failed to suspend: error -110
[ 1183.917455] PM: Some devices failed to suspend, or early wake event detected
[ 1183.988784] OOM killer enabled.
[ 1183.988785] Restarting tasks ... done.
[ 1184.034239] PM: suspend exit
[ 1184.034289] PM: suspend entry (s2idle)
[ 1184.044772] Filesystems sync: 0.010 seconds
[ 1184.053340] Freezing user space processes ... (elapsed 0.002 seconds) done.
[ 1184.056210] OOM killer disabled.
[ 1184.056211] Freezing remaining freezable tasks ... (elapsed 0.001 seconds) done.
[ 1184.057235] printk: Suspending console(s) (use no_console_suspend to debug)
[ 1187.245426] Bluetooth: hci0: SSR or FW download time out
[ 1187.245434] PM: dpm_run_callback(): acpi_subsys_suspend+0x0/0x60 returns -110
[ 1187.245449] PM: Device serial0-0 failed to suspend: error -110
[ 1187.245455] PM: Some devices failed to suspend, or early wake event detected
[ 1187.316781] OOM killer enabled.
[ 1187.316782] Restarting tasks ... done.
[ 1187.361391] PM: suspend exit
[ 1191.476226] wlp108s0: authenticate with 3c:a6:2f:68:29:f3
[ 1191.529249] wlp108s0: send auth to 3c:a6:2f:68:29:f3 (try 1/3)
[ 1191.533616] wlp108s0: authenticated
[ 1191.537274] wlp108s0: associate with 3c:a6:2f:68:29:f3 (try 1/3)
[ 1191.641409] wlp108s0: associate with 3c:a6:2f:68:29:f3 (try 2/3)
[ 1191.749248] wlp108s0: associate with 3c:a6:2f:68:29:f3 (try 3/3)
[ 1191.752582] wlp108s0: RX AssocResp from 3c:a6:2f:68:29:f3 (capab=0x1511 status=0 aid=8)
[ 1191.764886] wlp108s0: associated
[ 1191.787557] IPv6: ADDRCONF(NETDEV_CHANGE): wlp108s0: link becomes ready
[ 1191.802710] wlp108s0: Limiting TX power to 23 (23 - 0) dBm as advertised by 3c:a6:2f:68:29:f3
----------------------------------------------------------------------------------------------------------------------------------------

----------------------------------------------------------------------------------------------------------------------------------------
lspci -nn:
00:00.0 Host bridge [0600]: Intel Corporation Device [8086:9b44] (rev 02)
00:01.0 PCI bridge [0604]: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor PCIe Controller (x16) [8086:1901] (rev 02)
00:02.0 VGA compatible controller [0300]: Intel Corporation UHD Graphics [8086:9bc4] (rev 05)
00:04.0 Signal processing controller [1180]: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem [8086:1903] (rev 02)
00:08.0 System peripheral [0880]: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th/8th Gen Core Processor Gaussian Mixture Model [8086:1911]
00:12.0 Signal processing controller [1180]: Intel Corporation Comet Lake PCH Thermal Controller [8086:06f9]
00:13.0 Serial controller [0700]: Intel Corporation Device [8086:06fc]
00:14.0 USB controller [0c03]: Intel Corporation Comet Lake USB 3.1 xHCI Host Controller [8086:06ed]
00:14.2 RAM memory [0500]: Intel Corporation Comet Lake PCH Shared SRAM [8086:06ef]
00:15.0 Serial bus controller [0c80]: Intel Corporation Comet Lake PCH Serial IO I2C Controller #0 [8086:06e8]
00:15.1 Serial bus controller [0c80]: Intel Corporation Comet Lake PCH Serial IO I2C Controller #1 [8086:06e9]
00:16.0 Communication controller [0780]: Intel Corporation Comet Lake HECI Controller [8086:06e0]
00:1c.0 PCI bridge [0604]: Intel Corporation Device [8086:06b8] (rev f0)
00:1c.5 PCI bridge [0604]: Intel Corporation Device [8086:06bd] (rev f0)
00:1c.6 PCI bridge [0604]: Intel Corporation Device [8086:06be] (rev f0)
00:1d.0 PCI bridge [0604]: Intel Corporation Comet Lake PCI Express Root Port #9 [8086:06b0] (rev f0)
00:1e.0 Communication controller [0780]: Intel Corporation Comet Lake PCH Serial IO UART Host Controller #0 [8086:06a8]
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:068e]
00:1f.3 Audio device [0403]: Intel Corporation Comet Lake PCH cAVS [8086:06c8]
00:1f.4 SMBus [0c05]: Intel Corporation Comet Lake PCH SMBus Controller [8086:06a3]
00:1f.5 Serial bus controller [0c80]: Intel Corporation Comet Lake PCH SPI Controller [8086:06a4]
01:00.0 3D controller [0302]: NVIDIA Corporation Device [10de:1f95] (rev a1)
02:00.0 PCI bridge [0604]: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 4C 2018] [8086:15ea] (rev 06)
03:00.0 PCI bridge [0604]: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 4C 2018] [8086:15ea] (rev 06)
03:01.0 PCI bridge [0604]: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 4C 2018] [8086:15ea] (rev 06)
03:02.0 PCI bridge [0604]: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 4C 2018] [8086:15ea] (rev 06)
03:04.0 PCI bridge [0604]: Intel Corporation JHL7540 Thunderbolt 3 Bridge [Titan Ridge 4C 2018] [8086:15ea] (rev 06)
04:00.0 System peripheral [0880]: Intel Corporation JHL7540 Thunderbolt 3 NHI [Titan Ridge 4C 2018] [8086:15eb] (rev 06)
38:00.0 USB controller [0c03]: Intel Corporation JHL7540 Thunderbolt 3 USB Controller [Titan Ridge 4C 2018] [8086:15ec] (rev 06)
6c:00.0 Network controller [0280]: Qualcomm Device [17cb:1101] (rev 01)
6d:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5260 PCI Express Card Reader [10ec:5260] (rev 01)
6e:00.0 Non-Volatile memory controller [0108]: Samsung Electronics Co Ltd NVMe SSD Controller SM981/PM981/PM983 [144d:a808]
----------------------------------------------------------------------------------------------------------------------------------------

seems like a bluetooth/wireless issue with PM?

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Solved by:
hommsy
Solved:
Last query:
Last reply:

Does it suspend OK with the kernel from the official repositories rather than the one from the kernel PPA?

hommsy (hommsy-88) said : #2

Nope. I tried first with the official repos, then tried the one from kernel PPA

hommsy (hommsy-88) said : #3

also maybe worth mentioning, when shutting down it takes a good 2 minutes to do so

hommsy (hommsy-88) said : #4

I had to build a package for work and installed nodejs, npm and ffmpeg. The machine now suspends without an issue. This was the only thing I did on this machine since reporting this issue.