google-earth-pro photos show as blank white square

Asked by tomdean on 2021-02-08

I asked this question to google - no answer. (as expected?) Normally, this group is more helpful.

I upgraded google-earth-pro to the latest version, 7.3.3.7786 (64-bit)

Now, when I click on a photo icon, the photos show up as a blank white rectangle the same size as the photo should be.

The latest version works fine on windows.

Any ideas?

Question information

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Status:
Answered
For:
Ubuntu Edit question
Assignee:
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Last query:
2021-02-12
Last reply:
2021-02-13

What is the output of:

sudo lshw -C display ; lsb_release -a ; uname -a

Thanks

tomdean (tomdean) said : #2

On 2021-02-08 19:20, actionparsnip wrote:
> sudo lshw -C display ; lsb_release -a ; uname -a

 > sudo lshw -C display ; lsb_release -a ; uname -a
   *-display
        description: VGA compatible controller
        product: Barts XT [Radeon HD 6870]
        vendor: Advanced Micro Devices, Inc. [AMD/ATI]
        physical id: 0
        bus info: pci@0000:02:00.0
        version: 00
        width: 64 bits
        clock: 33MHz
        capabilities: pm pciexpress msi vga_controller bus_master
cap_list rom
        configuration: driver=radeon latency=0
        resources: irq:58 memory:d0000000-dfffffff
memory:fbe20000-fbe3ffff ioport:e000(size=256) memory:c0000-dffff
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 20.04.2 LTS
Release: 20.04
Codename: focal
Linux p9x79 5.4.0-65-generic #73-Ubuntu SMP Mon Jan 18 17:25:17 UTC 2021
x86_64 x86_64 x86_64 GNU/Linux

tomdean (tomdean) said : #3

> sudo lshw -C display ; lsb_release -a ; uname -a
  *-display
       description: VGA compatible controller
       product: Barts XT [Radeon HD 6870]
       vendor: Advanced Micro Devices, Inc. [AMD/ATI]
       physical id: 0
       bus info: pci@0000:02:00.0
       version: 00
       width: 64 bits
       clock: 33MHz
       capabilities: pm pciexpress msi vga_controller bus_master cap_list rom
       configuration: driver=radeon latency=0
       resources: irq:58 memory:d0000000-dfffffff memory:fbe20000-fbe3ffff ioport:e000(size=256) memory:c0000-dffff
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 20.04.2 LTS
Release: 20.04
Codename: focal
Linux p9x79 5.4.0-65-generic #73-Ubuntu SMP Mon Jan 18 17:25:17 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

If you use the proprietary video driver does it help?

tomdean (tomdean) said : #5

What proprietary video driver is available for Ubuntu 20.04?
if so, how do I use it instead of radeon?

tomdean (tomdean) said : #7

On 2021-02-09 06:55, actionparsnip wrote:
> Your question #695431 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/695431
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> https://linuxconfig.org/amd-radeon-ubuntu-20-04-driver-installation
>
This did not help.

I did:
 > sudo add-apt-repository ppa:oibaf/graphics-drivers
 > sudo apt update && sudo apt upgrade
 > sudo reboot
 > sudo lshw -C display ; lsb_release -a ; uname -a
   *-display
        description: VGA compatible controller
        product: Barts XT [Radeon HD 6870]
        vendor: Advanced Micro Devices, Inc. [AMD/ATI]
        physical id: 0
        bus info: pci@0000:02:00.0
        version: 00
        width: 64 bits
        clock: 33MHz
        capabilities: pm pciexpress msi vga_controller bus_master
cap_list rom
        configuration: driver=radeon latency=0
        resources: irq:58 memory:d0000000-dfffffff
memory:fbe20000-fbe3ffff ioport:e000(size=256) memory:c0000-dffff
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 20.04.2 LTS
Release: 20.04
Codename: focal
Linux p9x79 5.4.0-65-generic #73-Ubuntu SMP Mon Jan 18 17:25:17 UTC 2021
x86_64 x86_64 x86_64 GNU/Linux

Looks like I am using the new driver:

  > dpkg -l | grep -i amd|grep -i radeon
ii libdrm-radeon1:amd64
2.4.104+git2101240500.19f0a9~oibaf~f amd64 Userspace interface to
radeon-specific kernel DRM services -- runtime
ii xserver-xorg-video-radeon 1:19.1.0-1
            amd64 X.Org X server -- AMD/ATI Radeon display driver

I have used X for many years. Google-earth-pro worked before I
upgraded. I tried installed google-earth-pro version 6, but, the
missing list of libraries was as long as my arm.

Tom Dean

tomdean (tomdean) said : #9

On 2021-02-09 14:06, Bernard Stafford wrote:
> Your question #695431 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/695431
>
> Status: Open => Answered
>
> Bernard Stafford proposed the following answer:
> https://support.google.com/earth/community?hl=en
>
I have asked on google but, there was no answer. I tried again, just now.

Tom Dean

Bernard Stafford (bernard010) said : #10

Check your setting on google earth pro. Clear both of the caches on it: Top left of screen -> Tools -> Clear memory cache & Clear disk cache. My photos are clear and defined. May be in just the settings of google earth.

tomdean (tomdean) said : #11

On 2021-02-09 20:30, Bernard Stafford wrote:
> Your question #695431 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/695431
>
> Status: Open => Answered
>
> Bernard Stafford proposed the following answer:
> Check your setting on google earth pro. Clear both of the caches on it:
> Top left of screen -> Tools -> Clear memory cache & Clear disk cache. My
> photos are clear and defined. May be in just the settings of google
> earth.
>
I agree that is the settings in google-earth-pro. Or, maybe the fact
that I am using X+twm? Not the standard Ubuntu desktop? I have another
computer that is using the standard desktop. I will try that later and
see if it works.

I cleared cache, both in google-earth-pro (log out of server) and in the
Repair Tool.

Photos and its child, Google Maps Photos are both selected.

Tom Dean

Bernard Stafford (bernard010) said : #12

Same as mine X-11 & Quote-> "Not the standard Ubuntu desktop" This site is Ubuntu. Otherwise: https://support.microsoft.com/
 or https://support.google.com/maps/community/?hl=en&gpf=%23!topicsearchin%2Fmaps%2Fcategory%243A(google-earth%2420OR%2420google-earth-pro)%2420is%243Afirstpost%257Csort%3Arelevance
May be a better fit for your question.
Are you having any other video issues other than google earth?
Linux drivers are stable for such as Radeon as my self: AMD Trinity [Radeon HD 7540D] vendor: Lenovo driver: radeon v: kernel; x11
Google Earth works absolutely fine especially the photos.and 3D.
Is their an Ubuntu 20.04 Ubuntu question?
Do you have any PPA's installed that may be interfering with OS Ubuntu 20.04.

tomdean (tomdean) said : #13

On 2021-02-09 23:06, Bernard Stafford wrote:
> Your question #695431 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/695431
>
> Status: Open => Needs information
>
> Bernard Stafford requested more information:
> Same as mine X-11 & Quote-> "Not the standard Ubuntu desktop" This site is Ubuntu. Otherwise: https://support.microsoft.com/
> or https://support.google.com/maps/community/?hl=en&gpf=%23!topicsearchin%2Fmaps%2Fcategory%243A(google-earth%2420OR%2420google-earth-pro)%2420is%243Afirstpost%257Csort%3Arelevance
> May be a better fit for your question.
> Are you having any other video issues other than google earth?
> Linux drivers are stable for such as Radeon as my self: AMD Trinity [Radeon HD 7540D] vendor: Lenovo driver: radeon v: kernel; x11
> Google Earth works absolutely fine especially the photos.and 3D.
> Is their an Ubuntu 20.04 Ubuntu question?
> Do you have any PPA's installed that may be interfering with OS Ubuntu 20.04.
>
No issues other than photos on google earth.
3D buildings looks OK, so net connection/download should be OK.
Animated plotting in maple and python looks OK.
I do not see any PPA's other than Ubuntu ones.
I tried starting google earth as root - same problem.

Tom Dean

tomdean (tomdean) said : #14

On 2021-02-09 23:06, Bernard Stafford wrote:
I installed phoronix-test-suite. Many of the tests are marked as
depreciated. However, the pts/unigine* tests worked and performed well.
  No errors. Several of the graphics tests returned non-zero results.
I chased down a couple and these were because of different
GPU. NVIDA, etc.

I ran the phoronix-test-suite pts/opengl-demos. 4 tests failed to
produce a result. Nothing in the test logs. The remainder produced
good results. Visually, the video was excellent.

I have virtualbox with windows 10 on this machine. I started win10,
installed virtual-earth-pro. When I started it, a pop-up complained of
a non-supported video card and requested changing from OpenGL to
DirectX. Afer changing to DirectX, google-earth-pro worked OK.

I built this maching about 9 years ago and purchased the Barts XT Radeon
6870 then.

Maybe this is due to old video card?

Tom Dean

Bernard Stafford (bernard010) said : #15

This Site is Ubuntu, and only Ubuntu.
How may I Answer your Question? https://www.thewindowsclub.com/microsoft-support-chat-phone-number
This not a chat site.
https://launchpad.net/codeofconduct/2.0
Thank You very much.
Please, mark as solved unless you have a question about: "google-earth-pro photos show as blank white square" ie: as 'Posted'

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