when displaying graphics, the system freezes on 20.04

Asked by SUHROBOV VOLODYMYR on 2021-01-09

Installed ubuntu 20.04
Integrated intel graphics. When displaying flash in the browser or displaying video in zoom, the system freezes. Only a full reboot helps. The problem started appearing only in version 20.04. At 18.04 on the same hardware, everything was normal.
I think the problem is in the video card drivers.

System: Host: svspc Kernel: 5.8.0-36-generic x86_64 bits: 64 Desktop: Gnome 3.36.4 Distro: Ubuntu 20.04.1 LTS (Focal Fossa)
Machine: Type: Desktop Mobo: Gigabyte model: H67M-UD2H serial: <superuser/root required> BIOS: Award v: F5 date: 01/28/2011
CPU: Topology: Quad Core model: Intel Core i5-2400 bits: 64 type: MCP L2 cache: 6144 KiB
           Speed: 1731 MHz min/max: 1600/3400 MHz Core speeds (MHz): 1: 1744 2: 1729 3: 1790 4: 1737
Graphics: Device-1: Intel 2nd Generation Core Processor Family Integrated Graphics driver: i915 v: kernel
           Display: x11 server: X.Org 1.20.9 driver: i915 resolution: 1680x1050~60Hz, 1920x1080~60Hz
           OpenGL: renderer: Mesa DRI Intel HD Graphics 2000 (SNB GT1) v: 3.3 Mesa 20.0.8
Audio: Device-1: Intel 6 Series/C200 Series Family High Definition Audio driver: snd_hda_intel
           Sound Server: ALSA v: k5.8.0-36-generic
Network: Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet driver: r8169
           IF: enp4s0 state: up speed: 1000 Mbps duplex: full mac: 1c:6f:65:8f:d8:76
Drives: Local Storage: total: 465.76 GiB used: 17.47 GiB (3.8%)
           ID-1: /dev/sda vendor: Samsung model: SSD 860 EVO 500GB size: 465.76 GiB
Partition: ID-1: / size: 456.95 GiB used: 17.47 GiB (3.8%) fs: ext4 dev: /dev/sda5
Sensors: System Temperatures: cpu: 44.0 C mobo: 44.0 C
           Fan Speeds (RPM): cpu: 1165 fan-2: 0
Info: Processes: 281 Uptime: 45m Memory: 23.01 GiB used: 2.06 GiB (9.0%) Shell: bash inxi: 3.0.38

mode "1680x1050"
    geometry 1680 1050 1920 1080 32
    timings 0 0 0 0 0 0 0
    accel true
    rgba 8/16,8/8,8/0,0/0
endmode

Frame buffer device information:
    Name : i915drmfb
    Address : 0
    Size : 8294400
    Type : PACKED PIXELS
    Visual : TRUECOLOR
    XPanStep : 1
    YPanStep : 1
    YWrapStep : 0
    LineLength : 7680
    Accelerator : No
Version: 1:7.7+19ubuntu14
Screen 0: minimum 320 x 200, current 3600 x 1080, maximum 8192 x 8192
VGA-1 disconnected (normal left inverted right x axis y axis)
HDMI-1 connected 1680x1050+1920+0 (normal left inverted right x axis y axis) 474mm x 296mm
   1680x1050 59.88*+
   1280x1024 75.02 60.02
   1280x960 60.00
   1152x864 75.00
   1024x768 75.03 70.07 60.00
   832x624 74.55
   800x600 72.19 75.00 60.32 56.25
   640x480 75.00 72.81 66.67 59.94
   720x400 70.08
DP-1 disconnected (normal left inverted right x axis y axis)
HDMI-2 disconnected (normal left inverted right x axis y axis)
HDMI-3 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 527mm x 296mm
   1920x1080 60.00*+ 74.97 50.00 59.94
   1680x1050 59.88
   1600x900 60.00
   1280x1024 75.02 60.02
   1440x900 59.90
   1280x800 59.91
   1152x864 75.00
   1280x720 60.00 50.00 59.94
   1024x768 75.03 70.07 60.00
   832x624 74.55
   800x600 72.19 75.00 60.32 56.25
   720x576 50.00
   720x480 60.00 59.94
   640x480 75.00 72.81 66.67 60.00 59.94
   720x400 70.08
DP-2 disconnected (normal left inverted right x axis y axis)
DP-3 disconnected (normal left inverted right x axis y axis)
fglrxinfo: command not found

Command 'nvidia-settings' not found, but can be installed with:

sudo apt install nvidia-settings

H/W path Device Class Description
=============================================================
                                   system H67M-UD2H
/0 bus H67M-UD2H
/0/0 memory 128KiB BIOS
/0/4 processor Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
/0/4/a memory 64KiB L1 cache
/0/4/b memory 6MiB L2 cache
/0/17 memory 24GiB System Memory
/0/17/0 memory 4GiB DIMM 1333 MHz (0,8 ns)
/0/17/1 memory 8GiB DIMM 1333 MHz (0,8 ns)
/0/17/2 memory 4GiB DIMM 1333 MHz (0,8 ns)
/0/17/3 memory 8GiB DIMM 1333 MHz (0,8 ns)
/0/100 bridge 2nd Generation Core Processor Family DRAM Controller
/0/100/2 display 2nd Generation Core Processor Family Integrated Graphics Controller
/0/100/16 communication 6 Series/C200 Series Chipset Family MEI Controller #1
/0/100/1a bus 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2
/0/100/1a/1 usb1 bus EHCI Host Controller
/0/100/1a/1/1 bus Integrated Rate Matching Hub
/0/100/1a/1/1/6 input Rapoo 2.4G Wireless Device
/0/100/1b multimedia 6 Series/C200 Series Chipset Family High Definition Audio Controller
/0/100/1c bridge 6 Series/C200 Series Chipset Family PCI Express Root Port 1
/0/100/1c.4 bridge 6 Series/C200 Series Chipset Family PCI Express Root Port 5
/0/100/1c.4/0 bus uPD720200 USB 3.0 Host Controller
/0/100/1c.4/0/0 usb3 bus xHCI Host Controller
/0/100/1c.4/0/1 usb4 bus xHCI Host Controller
/0/100/1c.5 bridge 6 Series/C200 Series Chipset Family PCI Express Root Port 6
/0/100/1c.5/0 scsi4 storage ASMedia Technology Inc.
/0/100/1c.5/0/0.0.0 /dev/cdrom disk DVDRAM GH22NS40
/0/100/1c.6 bridge 6 Series/C200 Series Chipset Family PCI Express Root Port 7
/0/100/1c.6/0 enp4s0 network RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
/0/100/1d bus 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1
/0/100/1d/1 usb2 bus EHCI Host Controller
/0/100/1d/1/1 bus Integrated Rate Matching Hub
/0/100/1d/1/1/3 input RAPOO 5G Wireless Device
/0/100/1e bridge 82801 PCI Bridge
/0/100/1f bridge H67 Express Chipset LPC Controller
/0/100/1f.2 scsi0 storage 6 Series/C200 Series Chipset Family Desktop SATA Controller (IDE mode, ports 0-3)
/0/100/1f.2/0.0.0 /dev/sda disk 500GB Samsung SSD 860
/0/100/1f.2/0.0.0/1 /dev/sda1 volume 512MiB Windows FAT volume
/0/100/1f.2/0.0.0/2 /dev/sda2 volume 465GiB Extended partition
/0/100/1f.2/0.0.0/2/5 /dev/sda5 volume 465GiB EXT4 volume
/0/100/1f.3 bus 6 Series/C200 Series Chipset Family SMBus Controller
/0/100/1f.5 storage 6 Series/C200 Series Chipset Family Desktop SATA Controller (IDE mode, ports 4-5)
/0/1 system PnP device PNP0c02
/0/2 system PnP device PNP0b00
/0/3 storage PnP device PNP0700
/0/5 communication PnP device PNP0501
/0/6 printer PnP device PNP0400
/0/7 system PnP device PNP0c02
/0/8 generic PnP device ICD0001
/0/9 generic PnP device INT3f0d
/0/a system PnP device PNP0c02
/0/b system PnP device PNP0c01
  *-display
       description: VGA compatible controller
       product: 2nd Generation Core Processor Family Integrated Graphics Controller
       vendor: Intel Corporation
       physical id: 2
       bus info: pci@0000:00:02.0
       version: 09
       width: 64 bits
       clock: 33MHz
       capabilities: msi pm vga_controller bus_master cap_list rom
       configuration: driver=i915 latency=0
       resources: irq:36 memory:fb800000-fbbfffff memory:e0000000-efffffff ioport:ff00(size=64) memory:c0000-dffff
ii gir1.2-ibus-1.0:amd64 1.5.22-2ubuntu2.1 amd64 Intelligent Input Bus - introspection data
ii i965-va-driver:amd64 2.4.0-0ubuntu1 amd64 VAAPI driver for Intel G45 & HD Graphics family
ii ibus 1.5.22-2ubuntu2.1 amd64 Intelligent Input Bus - core
ii ibus-data 1.5.22-2ubuntu2.1 all Intelligent Input Bus - data files
ii ibus-gtk:amd64 1.5.22-2ubuntu2.1 amd64 Intelligent Input Bus - GTK2 support
ii ibus-gtk3:amd64 1.5.22-2ubuntu2.1 amd64 Intelligent Input Bus - GTK3 support
ii intel-media-va-driver:amd64 20.1.1+dfsg1-1 amd64 VAAPI driver for the Intel GEN8+ Graphics family
ii intel-microcode 3.20201110.0ubuntu0.20.04.2 amd64 Processor microcode firmware for Intel CPUs
ii iucode-tool 2.3.1-1 amd64 Intel processor microcode tool
ii libdrm-intel1:amd64 2.4.101-2 amd64 Userspace interface to intel-specific kernel DRM services -- runtime
ii libdrm-nouveau2:amd64 2.4.101-2 amd64 Userspace interface to nouveau-specific kernel DRM services -- runtime
ii libdrm-radeon1:amd64 2.4.101-2 amd64 Userspace interface to radeon-specific kernel DRM services -- runtime
ii libegl-mesa0:amd64 20.0.8-0ubuntu1~20.04.1 amd64 free implementation of the EGL API -- Mesa vendor library
ii libegl1-mesa:amd64 20.2.6-0ubuntu0.20.04.1 amd64 transitional dummy package
ii libgl1-mesa-dri:amd64 20.0.8-0ubuntu1~20.04.1 amd64 free implementation of the OpenGL API -- DRI modules
ii libgl1-mesa-glx:amd64 20.2.6-0ubuntu0.20.04.1 amd64 transitional dummy package
ii libglapi-mesa:amd64 20.0.8-0ubuntu1~20.04.1 amd64 free implementation of the GL API -- shared library
ii libglu1-mesa:amd64 9.0.1-1build1 amd64 Mesa OpenGL utility library (GLU)
ii libglx-mesa0:amd64 20.0.8-0ubuntu1~20.04.1 amd64 free implementation of the OpenGL API -- GLX vendor library
ii libibus-1.0-5:amd64 1.5.22-2ubuntu2.1 amd64 Intelligent Input Bus - shared library
ii libigdgmm11:amd64 20.1.1+ds1-1 amd64 Intel Graphics Memory Management Library -- shared library
ii mesa-utils 8.4.0-1build1 amd64 Miscellaneous Mesa GL utilities
ii mesa-va-drivers:amd64 20.2.6-0ubuntu0.20.04.1 amd64 Mesa VA-API video acceleration drivers
ii mesa-vdpau-drivers:amd64 20.2.6-0ubuntu0.20.04.1 amd64 Mesa VDPAU video acceleration drivers
ii mesa-vulkan-drivers:amd64 20.0.8-0ubuntu1~20.04.1 amd64 Mesa Vulkan graphics drivers
ii python3-ibus-1.0 1.5.22-2ubuntu2.1 all Intelligent Input Bus - introspection overrides for Python (Python 3)
ii xserver-xorg-video-ati 1:19.1.0-1 amd64 X.Org X server -- AMD/ATI display driver wrapper
ii xserver-xorg-video-intel 2:2.99.917+git20200226-1 amd64 X.Org X server -- Intel i8xx, i9xx display driver
ii xserver-xorg-video-nouveau 1:1.0.16-1 amd64 X.Org X server -- Nouveau display driver
ii xserver-xorg-video-radeon 1:19.1.0-1 amd64 X.Org X server -- AMD/ATI Radeon display driver
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=20.04
DISTRIB_CODENAME=focal
DISTRIB_DESCRIPTION="Ubuntu 20.04.1 LTS"
[ 0.000000] Intel GenuineIntel
[ 0.021613] ACPI: SSDT 0x00000000C0FEA900 001F4C (v01 INTEL PPM RCM 80000001 INTL 20061109)
[ 0.066995] Reserving Intel graphics memory at [mem 0xc1a00000-0xdf9fffff]
[ 0.178075] smpboot: CPU0: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (family: 0x6, model: 0x2a, stepping: 0x7)
[ 0.178163] Performance Events: PEBS fmt1+, SandyBridge events, 16-deep LBR, full-width counters, Intel PMU driver.
[ 0.198907] PCI: Using host bridge windows from ACPI; if necessary, use "pci=nocrs" and report a bug
[ 0.203519] acpi PNP0A03:00: _OSC: OS supports [ExtendedConfig ASPM ClockPM Segments MSI HPX-Type3]
[ 0.243327] pci 0000:00:02.0: vgaarb: setting as boot VGA device
[ 0.243327] pci 0000:00:02.0: vgaarb: VGA device added: decodes=io+mem,owns=io+mem,locks=none
[ 0.243327] pci 0000:00:02.0: vgaarb: bridge control possible
[ 0.243327] vgaarb: loaded
[ 0.271112] pci 0000:00:02.0: BIOS left Intel GPU interrupts enabled; disabling
[ 0.435827] vesafb: mode is 1280x1024x32, linelength=5120, pages=0
[ 0.435827] vesafb: scrolling: redraw
[ 0.435828] vesafb: Truecolor: size=8:8:8:8, shift=24:16:8:0
[ 0.435840] vesafb: framebuffer at 0xe0000000, mapped to 0x(____ptrval____), using 5120k, total 5120k
[ 0.435868] fb0: VESA VGA frame buffer device
[ 0.435878] intel_idle: MWAIT substates: 0x1120
[ 0.435879] intel_idle: v0.5.1 model 0x2A
[ 0.436006] intel_idle: Local APIC timer is reliable in all C-states
[ 0.463920] ehci-pci 0000:00:1a.0: debug port 2
[ 0.482534] ehci-pci 0000:00:1d.0: debug port 2
[ 0.536533] i8042: Failed to disable AUX port, but continuing anyway... Is this a SiS?
[ 0.803071] intel_pstate: Intel P-state driver initializing
[ 0.811338] Segment Routing with IPv6
[ 0.819481] RAS: Correctable Errors collector initialized.
[ 7.168580] systemd[1]: Mounting Kernel Debug File System...
[ 7.180516] systemd[1]: Mounted Kernel Debug File System.
[ 7.186618] EXT4-fs (sda5): re-mounted. Opts: errors=remount-ro
[ 7.634973] fb0: switching to inteldrmfb from VESA VGA
[ 7.635074] i915 0000:00:02.0: vgaarb: deactivate vga console
[ 7.636126] RAPL PMU: hw unit of domain pp1-gpu 2^-16 Joules
[ 7.637027] i915 0000:00:02.0: vgaarb: changed VGA decodes: olddecodes=io+mem,decodes=io+mem:owns=io+mem
[ 7.801025] intel_rapl_common: Found RAPL domain package
[ 7.801027] intel_rapl_common: Found RAPL domain core
[ 7.801028] intel_rapl_common: Found RAPL domain uncore
[ 7.882858] snd_hda_intel 0000:00:1b.0: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 7.937601] input: HDA Intel PCH Front Mic as /devices/pci0000:00/0000:00:1b.0/sound/card0/input14
[ 7.939939] input: HDA Intel PCH Rear Mic as /devices/pci0000:00/0000:00:1b.0/sound/card0/input15
[ 7.940080] input: HDA Intel PCH Line as /devices/pci0000:00/0000:00:1b.0/sound/card0/input16
[ 7.940127] input: HDA Intel PCH Line Out Front as /devices/pci0000:00/0000:00:1b.0/sound/card0/input17
[ 7.940173] input: HDA Intel PCH Line Out Surround as /devices/pci0000:00/0000:00:1b.0/sound/card0/input18
[ 7.940217] input: HDA Intel PCH Line Out CLFE as /devices/pci0000:00/0000:00:1b.0/sound/card0/input19
[ 7.940261] input: HDA Intel PCH Line Out Side as /devices/pci0000:00/0000:00:1b.0/sound/card0/input20
[ 7.940302] input: HDA Intel PCH Front Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card0/input21
[ 7.940349] input: HDA Intel PCH HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:1b.0/sound/card0/input22
model : 42
model name : Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
model : 42
model name : Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
model : 42
model name : Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
model : 42
model name : Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
cat: /var/log/Xorg.0.log: No such file or directory
 Release Date: 01/28/2011
  Serial services are supported (int 14h)
 Manufacturer: Gigabyte Technology Co., Ltd.
 Product Name: H67M-UD2H
 Serial Number:
 Manufacturer: Gigabyte Technology Co., Ltd.
 Product Name: H67M-UD2H
 Serial Number:
 Manufacturer: Gigabyte Technology Co., Ltd.
 Serial Number:
 Manufacturer: Intel
 Serial Number:
 Port Type: Serial Port 16450 Compatible
 Port Type: Serial Port 16450 Compatible
 Manufacturer:
 Serial Number:
 Manufacturer:
 Serial Number:
 Manufacturer:
 Serial Number:
 Manufacturer:
 Serial Number:
cat: /etc/X11/xorg.conf: No such file or directory
OpenGL vendor string: Intel Open Source Technology Center
OpenGL renderer string: Mesa DRI Intel(R) HD Graphics 2000 (SNB GT1)
OpenGL version string: 3.0 Mesa 20.0.8

Not software rendered: yes
Not blacklisted: yes
GLX fbconfig: yes
GLX texture from pixmap: yes
GL npot or rect textures: yes
GL vertex program: yes
GL fragment program: yes
GL vertex buffer object: yes
GL framebuffer object: yes
GL version is 1.4+: yes

Unity 3D supported: yes
ubuntu-support-status: command not found
1685 packages installed, of which:
1613 receive package updates with LTS until 4/2025
  69 could receive security updates with ESM Apps until 4/2030
   2 packages are from third parties
   1 package is no longer available for download

Packages from third parties are not provided by the official Ubuntu
archive, for example packages from Personal Package Archives in
Launchpad.
For more information on the packages, run 'ubuntu-security-status
--thirdparty'.

Packages that are not available for download may be left over from a
previous release of Ubuntu, may have been installed directly from a
.deb file, or are from a source which has been disabled.
For more information on the packages, run 'ubuntu-security-status
--unavailable'.

Enable Extended Security Maintenance (ESM Apps) to get 0 security
updates (so far) and enable coverage of 69 packages.

This machine is not attached to an Ubuntu Advantage subscription.
See https://ubuntu.com/advantage
Module Size Used by
nls_iso8859_1 16384 1
snd_hda_codec_hdmi 61440 1
snd_hda_codec_realtek 126976 1
snd_hda_codec_generic 81920 1 snd_hda_codec_realtek
ledtrig_audio 16384 1 snd_hda_codec_generic
snd_hda_intel 53248 3
intel_rapl_msr 20480 0
snd_intel_dspcfg 24576 1 snd_hda_intel
snd_hda_codec 139264 4 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec_realtek
intel_rapl_common 28672 1 intel_rapl_msr
snd_hda_core 94208 5 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek
x86_pkg_temp_thermal 20480 0
intel_powerclamp 20480 0
snd_hwdep 20480 1 snd_hda_codec
mei_hdcp 24576 0
snd_pcm 114688 4 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_hda_core
kvm_intel 286720 0
kvm 712704 1 kvm_intel
crct10dif_pclmul 16384 1
snd_seq_midi 20480 0
ghash_clmulni_intel 16384 0
snd_seq_midi_event 16384 1 snd_seq_midi
snd_rawmidi 36864 1 snd_seq_midi
aesni_intel 372736 0
crypto_simd 16384 1 aesni_intel
cryptd 24576 2 crypto_simd,ghash_clmulni_intel
glue_helper 16384 1 aesni_intel
rapl 20480 0
snd_seq 69632 2 snd_seq_midi,snd_seq_midi_event
intel_cstate 20480 0
i915 2195456 21
snd_seq_device 16384 3 snd_seq,snd_seq_midi,snd_rawmidi
video 49152 1 i915
snd_timer 40960 2 snd_seq,snd_pcm
serio_raw 20480 0
input_leds 16384 0
joydev 24576 0
snd 94208 17 snd_hda_codec_generic,snd_seq,snd_seq_device,snd_hda_codec_hdmi,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek,snd_timer,snd_pcm,snd_rawmidi
drm_kms_helper 217088 1 i915
cec 53248 2 drm_kms_helper,i915
rc_core 57344 1 cec
i2c_algo_bit 16384 1 i915
fb_sys_fops 16384 1 drm_kms_helper
syscopyarea 16384 1 drm_kms_helper
sysfillrect 16384 1 drm_kms_helper
sysimgblt 16384 1 drm_kms_helper
mac_hid 16384 0
mei_me 40960 1
soundcore 16384 1 snd
mei 106496 3 mei_hdcp,mei_me
sch_fq_codel 20480 2
it87 61440 0
hwmon_vid 16384 1 it87
coretemp 20480 0
parport_pc 45056 1
ppdev 24576 0
lp 20480 0
parport 65536 3 parport_pc,lp,ppdev
drm 552960 6 drm_kms_helper,i915
ip_tables 32768 0
x_tables 45056 1 ip_tables
autofs4 45056 2
hid_generic 16384 0
gpio_ich 16384 0
crc32_pclmul 16384 0
i2c_i801 32768 0
i2c_smbus 20480 1 i2c_i801
pata_acpi 16384 0
lpc_ich 24576 0
usbhid 57344 0
r8169 77824 0
realtek 24576 1
hid 135168 2 usbhid,hid_generic
ahci 40960 0
xhci_pci 20480 0
libahci 36864 1 ahci
xhci_pci_renesas 20480 1 xhci_pci
floppy 81920 0

Question information

Language:
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Status:
Answered
For:
Ubuntu Edit question
Assignee:
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Last query:
2021-01-09
Last reply:
2021-01-10
Bernard Stafford (bernard010) said : #1

Try Open Terminal [ctl+alt+t ]
sudo apt install openjdk-11-jre-headless

sudo apt install default-jre
This should install the latest java for online apps such as zoom, etc.

Can you help with this problem?

Provide an answer of your own, or ask SUHROBOV VOLODYMYR for more information if necessary.

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