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Unable to communicate with printer HP_LaserJet_Professional_M1132_MFP.

Asked by Osvaldo Israel Estrada Sosa

I have experienced troubles for almost a week, I used to print and scan without any issue but then I installed some programs and now it's broken. I have install hplip 3.18.7 and its plugin. Any of these installations launched issues. Then I try to print using the command "hp-testpage -g" and launch the error in the description "Unable to communicate with printer HP_LaserJet_Professional_M1132_MFP." what can I do?

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Osvaldo Israel Estrada Sosa (osvaldoestrada) said : 		#1

Sorry I was meant to say "any of these installations didn't launch issues."

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actionparsnip (andrew-woodhead666) said : 		#2

What is the output of:

lsb_release -a; uname -a; apt-cache policy hplip

Thanks

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Osvaldo Israel Estrada Sosa (osvaldoestrada) said : 		#3

lsb_release -a
No LSB modules are available.
Distributor ID: LinuxMint
Description: Linux Mint 19.1 Tessa
Release: 19.1
Codename: tessa

uname -a
Linux hasser 4.15.0-20-generic #21-Ubuntu SMP Tue Apr 24 06:16:15 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

apt-cache policy hplip
hplip:
  Installed: 3.17.10+repack0-5
  Candidate: 3.17.10+repack0-5
  Version table:
 *** 3.17.10+repack0-5 500
        500 http://archive.ubuntu.com/ubuntu bionic/main amd64 Packages
        100 /var/lib/dpkg/status

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Osvaldo Israel Estrada Sosa (osvaldoestrada) said : 		#4

I might say that I can scan but no printing. Also when I login my session appears a window message " HPLIP Status Service No system tray detected on this system. unable to start exiting"
Thank you

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actionparsnip (andrew-woodhead666) said : 		#5

Linux Mint is not supported by the Ubuntu community or Canonical in any way. Mint's support community is entirely separate from Ubuntu's.
I suggest you post on the Mint forum here
https://forums.linuxmint.com/

None of the "Ubuntu based" distributions are supported here. There are distribution agnostic forums on the Web but this isn't one of them.

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Osvaldo Israel Estrada Sosa (osvaldoestrada) said : 		#6

I 've been trying but got no answer. Can you direct me to a forum to solve my issue? I posted on Mint's forum and same.

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actionparsnip (andrew-woodhead666) said : 		#7

The Mint forum is where Mint is supported. Mint is not supported here

Could try a more generic forum
https://www.linux.org/forums/

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