Dell XPS and Dell 75-series Ubuntu 20.04 no sound on headphones plugin

What is the output of:

wget -O alsa-info.sh http://www.alsa-project.org/alsa-info.sh && chmod +x ./alsa-info.sh && ./alsa-info.sh

Thanks

The alsa-info.sh script output can be found by following:

http://alsa-project.org/db/?f=62cb756401023620d8a043997cfe0671f3c9d18d

New report http://alsa-project.org/db/?f=0761bd6dbfe62caab3d6a5fe0a8398d14de93e9d

I have nothing plugged in into the headphones jack . For some reason system sound settings shows I have headphones plugged in see https://drive.google.com/open?id=1O1uRRd4m0wuJpy2gP4LnMLr0RFYpOtYG

This might be causing the problem.

Having the same issue, this is the alsa-info output: http://alsa-project.org/db/?f=d684e56789c3cb7e4306c0ea5ec5905bf7b5b7a6

I've got the same issue on an XPS 13.

Here's the alsa-config output without the headphones jack plugged in (the sound comes out from the laptop speakers):
http://alsa-project.org/db/?f=23babb44eb59e39d452cd8244d572149ad7bb883

Here's the alsa-config output with headphones jack plugged in (no sound coming out from laptop or headphones at all, a new Input device is shown and automatically selected in the Sound settings called "Microphone Built-in Audio"):
http://alsa-project.org/db/?f=fec2308b34ef760ff700bc1a5856150ed2dccc9b

And here's the alsa-config output when I choose the "Internal Microphone Built-in Audio device" and the sounds now correctly comes out from the headphones:
http://alsa-project.org/db/?f=518697a9d5d820df960fb244dc3b25be34346fec

To re-cap:
Wen headphones are plugged in, a new device called "Microphone Built-in Audio" appears in the Sound Input settings and is automatically selected, which breaks the sound output until the other (the default) input device called "Internal Microphone Built-in Audio device" is manually selected - this fixes the sound output issue.

Pasting my own diagnostics. This is on a Latitude 7490 and 20.04, having just plugged headphones into the 3.5mm jack. 19.10 was fine.

No sound from either the headphones or internal speakers on plugging in the headphones. Headphones work once I run alsactl restore and toggle to internal speakers and back to headphones. Interestingly (to me anyway) plugging in the headphones also mutes the microphone.

http://alsa-project.org/db/?f=c7cbd7ae52ae01f4b0cf3da83ef65a99f22b87d1

I'll check back on this thread once a day or so in case someone is interested in more info.

The same exact problem here. I have a Dell XPS 15 7590 updated from Kubuntu 19.10 to Kubuntu 20.04. With 19.10 no problem at all.

As soon as I plug the wired headphones with mic, no sound comes out until I switch input from "Microphone" to "Internal Microphone".

ALSA information: http://alsa-project.org/db/?f=c376f04d982a82d60606daadf95a5359f5bc8633

Hey there,

Have the same issue on my XPS 13 laptop when switch to i3w although when running Ubuntu as a wm I do not have the problem. Here is the ALSA link: http://alsa-project.org/db/?f=716e7ecfd6705dc2b98a9c3e088525252996a523

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Exact same issue on my XPS 13: http://alsa-project.org/db/?f=9a6eccbb2c2de2ba5b7b6ea85b3f13d54d961af0

This issue seems to be fixed as of now in `linux-image-5.4.0-37-generic` just update by running this in terminal `sudo apt-get update && sudo apt-get upgrade`

Yuri, it worked for me! Thanks!!!

Looks like the latest version of pulseaudio or some other package did the trick, because I updated to 5.4.0.37 kernel yesterday and there was no change in the behavior, but now that I did an apt-update update followed by upgrade, the following packages were updated and after that the problem was fixed - I can now unplug and plug in the headphones without explicitly switching anything in the volume settings (they auto-switch to the internal microphone built-in audio now):
  desktop-file-utils gnome-shell gnome-shell-common inkscape libatk-adaptor libatk-bridge2.0-0 libnautilus-extension1a libproxy1-plugin-gsettings
  libproxy1-plugin-networkmanager libproxy1v5 libproxy1v5:i386 libpulse-mainloop-glib0 libpulse0 libpulse0:i386 libpulsedsp nautilus nautilus-data pulseaudio
  pulseaudio-module-bluetooth pulseaudio-utils

Not that those packages were not updated by the software-updater manager beforehand.
Nevertheless, it's nice to see the boring issue is gone.

I'm very keen on seeing the second major issue with 20.04 & Dell XPS 13 gone - the one with backport-iwlwifi-dkms that breaks the DELL XPS 13 wireless connectivity until uninstalled.

Same issue different Dell product... Latitude 7200 2-in-1

http://alsa-project.org/db/?f=bb61a95ec1accffbb484c72b0e306d028a43acab

http://alsa-project.org/db/?f=60f4c8ad01f2fb26d31446c0b18fc44ddf6e8189

Same problem here. It worked as I installed Ubuntu 20.04, but it suddenly stopped working: mic not working, headphones and headphone mic also not. Dell XPS 17 (9700) 5.11.0-46-generic

http://alsa-project.org/db/?f=242600c91e53e943819e10df1b855b025d6b7441

I've solved my problem by adding

options snd-hda-intel model=headset-multi

to the end of the file

options snd-hda-intel model=headset-multi

as sugested in post

https://askubuntu.com/questions/1272908/ubuntu-20-04-headphones-detected-but-no-sound

again! Headphones are detected but no sound commes out oft headphones and no microphone working (not onboard and headphones mic).

http://alsa-project.org/db/?f=ece081f898bbca8cc139ba7727e8eed5e7cb3aaa