Ubuntu

How to report a bug in the upgrade process without a working ubuntu?

Asked by Henning Sprang

I have run the upgrade process from 19.10 to 20.04 yesterday, and now the system is not booting anymore.

After showing the Bios logo, a black screen - without any grub prompt or such - appears, and then the system reboots and goes directly into bios setup menu without me reuqesting it.

The system has been working fine with 19.10 - so I think it's a bug in the update process, because I expect the upgrade process not to render the system unbootable.

I would like to file a bug about this - but the wiki page for reporting bugs in no particular package (I dont know which package exactly is creating the situation) says I should run a command in ubuntu. But my other machine is a mac, I cannot run a command in any ubuntu system.

What to do?

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actionparsnip
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Manfred Hampl (m-hampl) said : 		#1

Can you bring up the grub menu to select an older kernel?

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Best actionparsnip (andrew-woodhead666) said : 		#2

https://bugs.launchpad.net/ubuntu/+filebug/?no-redirect

You can report bugs manually using that

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Henning Sprang (henning) said : 		#3

Thanks actionparsnip, that solved my question.

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Henning Sprang (henning) said : 		#4

@m-hampl: thanks for the extra hint to solve the underlying problem. Unfortunately, there is no grub menu.
The system boots, shows bios logo, shows black screen, reboots, goes directly into bios setup menu.

At the first boot after running the upgrade in the 19.10 system there was the MOK UEFI Secure boot menu, asking for the key enrollment and the password that I was asked for in the upgrade process before the reboot. Since then, the boot is happening as described.

Booting from live USB stick works - I'm going to see if I can fix it somehow, eg by reinstalling grub.

Still, I would say I need to file a bug for the upgrade process, as an upgrade should not render a machine unbootable in the first place.
And have detailed information there, so others eventually affected can find it.