Ubuntu Freezing on Dell Precision M4700 Laptop

Asked by jonathan marsh

Hello,

I'm having trouble with apparent system freezing on Dell Precision M4700. When this occurs, the laptop monitor either freezes or turns black and does not respond to any input. I must power down the computer and reboot. This occurs intermitently and during different tasks and/or when the computer is in sleep mode.

I followed the "Graphics Troubleshooting Procedure" listed at the following link:

https://help.ubuntu.com/community/GraphicsTroubleshootingProcedure

Here is the Terminal output I received:

sapepper03@sapepper03-Precision-M4700:~$ lspci -nnk | egrep -i '3d|aphics|display|nouveau|nvidia|radeon|trident|vesa|vga'; uname -a; Xorg -version; sudo apt-get update; sudo apt-get install mesa-utils hardinfo fbset nux-tools inxi; inxi -F; sudo fbset -i; apt-cache show xserver-xorg | grep Version; xrandr; fglrxinfo; nvidia-settings -g |head -n 30 ; sudo lshw -short; sudo lshw -C display; dpkg -l | egrep -i 'fgl|intel|mesa|mesa-utils|nvidia|nouveau|radeon|trident|video-ati'; cat /etc/lsb-release; dmesg | egrep -i 'abort|ailed|bug|error|fail|fgl|GLX|GPU|intel|missing|nouveau|NVIDIA|radeon|segment|trident|VESA|VGA|wfb|\(EE\)|\(WW\)'; cat /proc/cpuinfo | grep -I model; cat /var/log/Xorg.0.log | egrep -i 'abort|ailed|bug|display|error|fail|fgl|GLX|GPU|intel|issing|nouveau|nvidia|radeon|segment|trident|VESA|VGA|wfb|\(EE\)|\(WW\)'; sudo dmidecode|egrep 'anufact|roduct|erial|elease'; cat /etc/X11/xorg.conf; /usr/lib/nux/unity_support_test -p; ubuntu-support-status ; sudo lsmod
00:02.0 VGA compatible controller [0300]: Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09)
 Subsystem: Dell 3rd Gen Core processor Graphics Controller [1028:053e]
Linux sapepper03-Precision-M4700 5.3.0-45-generic #37-Ubuntu SMP Thu Mar 26 20:41:27 UTC 2020 x86_64 x86_64 x86_64 GNU/Linux
/usr/lib/xorg/Xorg.wrap: Only console users are allowed to run the X server
[sudo] password for sapepper03:
Hit:1 http://security.ubuntu.com/ubuntu eoan-security InRelease
Hit:2 http://us.archive.ubuntu.com/ubuntu eoan InRelease
Hit:3 http://us.archive.ubuntu.com/ubuntu eoan-updates InRelease
Hit:4 http://us.archive.ubuntu.com/ubuntu eoan-backports InRelease
Reading package lists... Done
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following additional packages will be installed:
  hddtemp libgail-common libgail18 libgtk2.0-0 libgtk2.0-bin libgtk2.0-common
  lm-sensors tree zlib1g-dev
Suggested packages:
  libcpanel-json-xs-perl | libjson-xs-perl libxml-dumper-perl fancontrol
  read-edid i2c-tools
The following NEW packages will be installed:
  fbset hardinfo hddtemp inxi libgail-common libgail18 libgtk2.0-0
  libgtk2.0-bin libgtk2.0-common lm-sensors mesa-utils nux-tools tree
  zlib1g-dev
0 upgraded, 14 newly installed, 0 to remove and 0 not upgraded.
Need to get 3,063 kB of archives.
After this operation, 10.2 MB of additional disk space will be used.
Do you want to continue? [Y/n] y
Get:1 http://us.archive.ubuntu.com/ubuntu eoan/main amd64 fbset amd64 2.1-30 [120 kB]
Get:2 http://us.archive.ubuntu.com/ubuntu eoan/main amd64 zlib1g-dev amd64 1:1.2.11.dfsg-1ubuntu3 [172 kB]
Get:3 http://us.archive.ubuntu.com/ubuntu eoan/main amd64 libgtk2.0-common all 2.24.32-4ubuntu1 [126 kB]
Get:4 http://us.archive.ubuntu.com/ubuntu eoan/main amd64 libgtk2.0-0 amd64 2.24.32-4ubuntu1 [1,790 kB]
Get:5 http://us.archive.ubuntu.com/ubuntu eoan/universe amd64 hardinfo amd64 0.5.1+git20180227-2 [319 kB]
Get:6 http://us.archive.ubuntu.com/ubuntu eoan/main amd64 libgail18 amd64 2.24.32-4ubuntu1 [14.8 kB]
Get:7 http://us.archive.ubuntu.com/ubuntu eoan/main amd64 libgail-common amd64 2.24.32-4ubuntu1 [115 kB]
Get:8 http://us.archive.ubuntu.com/ubuntu eoan/main amd64 libgtk2.0-bin amd64 2.24.32-4ubuntu1 [7,732 B]
Get:9 http://us.archive.ubuntu.com/ubuntu eoan/universe amd64 nux-tools amd64 4.0.8+18.10.20180623-0ubuntu1 [10.3 kB]
Get:10 http://us.archive.ubuntu.com/ubuntu eoan/universe amd64 tree amd64 1.8.0-1 [43.0 kB]
Get:11 http://us.archive.ubuntu.com/ubuntu eoan/universe amd64 hddtemp amd64 0.3-beta15-53 [47.7 kB]
Get:12 http://us.archive.ubuntu.com/ubuntu eoan/universe amd64 inxi all 3.0.36-1-1 [177 kB]
Get:13 http://us.archive.ubuntu.com/ubuntu eoan/universe amd64 lm-sensors amd64 1:3.5.0-3ubuntu1 [87.0 kB]
Get:14 http://us.archive.ubuntu.com/ubuntu eoan/universe amd64 mesa-utils amd64 8.4.0-1build1 [34.2 kB]
Fetched 3,063 kB in 9s (330 kB/s)
Preconfiguring packages ...
Selecting previously unselected package fbset.
(Reading database ... 181243 files and directories currently installed.)
Preparing to unpack .../00-fbset_2.1-30_amd64.deb ...
Unpacking fbset (2.1-30) ...
Selecting previously unselected package zlib1g-dev:amd64.
Preparing to unpack .../01-zlib1g-dev_1%3a1.2.11.dfsg-1ubuntu3_amd64.deb ...
Unpacking zlib1g-dev:amd64 (1:1.2.11.dfsg-1ubuntu3) ...
Selecting previously unselected package libgtk2.0-common.
Preparing to unpack .../02-libgtk2.0-common_2.24.32-4ubuntu1_all.deb ...
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Unpacking libgtk2.0-0:amd64 (2.24.32-4ubuntu1) ...
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Preparing to unpack .../04-hardinfo_0.5.1+git20180227-2_amd64.deb ...
Unpacking hardinfo (0.5.1+git20180227-2) ...
Selecting previously unselected package libgail18:amd64.
Preparing to unpack .../05-libgail18_2.24.32-4ubuntu1_amd64.deb ...
Unpacking libgail18:amd64 (2.24.32-4ubuntu1) ...
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Preparing to unpack .../06-libgail-common_2.24.32-4ubuntu1_amd64.deb ...
Unpacking libgail-common:amd64 (2.24.32-4ubuntu1) ...
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Unpacking hddtemp (0.3-beta15-53) ...
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Unpacking inxi (3.0.36-1-1) ...
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Preparing to unpack .../12-lm-sensors_1%3a3.5.0-3ubuntu1_amd64.deb ...
Unpacking lm-sensors (1:3.5.0-3ubuntu1) ...
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Preparing to unpack .../13-mesa-utils_8.4.0-1build1_amd64.deb ...
Unpacking mesa-utils (8.4.0-1build1) ...
Setting up fbset (2.1-30) ...
Setting up inxi (3.0.36-1-1) ...
Setting up nux-tools (4.0.8+18.10.20180623-0ubuntu1) ...
Setting up mesa-utils (8.4.0-1build1) ...
Setting up tree (1.8.0-1) ...
Setting up lm-sensors (1:3.5.0-3ubuntu1) ...
Created symlink /etc/systemd/system/multi-user.target.wants/lm-sensors.service → /lib/systemd/system/lm-sensors.service.
Setting up zlib1g-dev:amd64 (1:1.2.11.dfsg-1ubuntu3) ...
Setting up hddtemp (0.3-beta15-53) ...
Setting up libgtk2.0-common (2.24.32-4ubuntu1) ...
Setting up libgtk2.0-0:amd64 (2.24.32-4ubuntu1) ...
Setting up hardinfo (0.5.1+git20180227-2) ...
Setting up libgail18:amd64 (2.24.32-4ubuntu1) ...
Setting up libgtk2.0-bin (2.24.32-4ubuntu1) ...
Setting up libgail-common:amd64 (2.24.32-4ubuntu1) ...
Processing triggers for libc-bin (2.30-0ubuntu2.1) ...
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Processing triggers for man-db (2.8.7-3) ...
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System:
  Host: sapepper03-Precision-M4700 Kernel: 5.3.0-45-generic x86_64 bits: 64
  Desktop: Gnome 3.34.3 Distro: Ubuntu 19.10 (Eoan Ermine)
Machine:
  Type: Laptop System: Dell product: Precision M4700 v: 01
  serial: <root required>
  Mobo: Dell model: 0WWPJY v: A02 serial: <root required> UEFI: Dell v: A17
  date: 05/09/2017
Battery:
  ID-1: BAT0 charge: 74.2 Wh condition: 74.2/98.2 Wh (75%)
CPU:
  Topology: Quad Core model: Intel Core i7-3740QM bits: 64 type: MT MCP
  L2 cache: 6144 KiB
  Speed: 2889 MHz min/max: 1200/3700 MHz Core speeds (MHz): 1: 2740 2: 2691
  3: 2691 4: 2691 5: 2691 6: 2691 7: 2805 8: 2690
Graphics:
  Device-1: Intel 3rd Gen Core processor Graphics driver: i915 v: kernel
  Display: x11 server: X.Org 1.20.5 driver: i915 resolution: 1920x1080~60Hz
  OpenGL: renderer: Mesa DRI Intel Ivybridge Mobile v: 4.2 Mesa 19.2.8
Audio:
  Device-1: Intel 7 Series/C216 Family High Definition Audio
  driver: snd_hda_intel
  Sound Server: ALSA v: k5.3.0-45-generic
Network:
  Device-1: Intel 82579LM Gigabit Network driver: e1000e
  IF: eno1 state: down mac: f0:1f:af:5f:2c:d8
  Device-2: Intel Centrino Ultimate-N 6300 driver: iwlwifi
  IF: wlp2s0 state: up mac: 3c:a9:f4:8e:96:e8
Drives:
  Local Storage: total: 465.76 GiB used: 8.01 GiB (1.7%)
  ID-1: /dev/sda vendor: Samsung model: SSD 850 EVO 500GB size: 465.76 GiB
Partition:
  ID-1: / size: 456.96 GiB used: 8.00 GiB (1.8%) fs: ext4 dev: /dev/sda2
Sensors:
  System Temperatures: cpu: 64.0 C mobo: 46.0 C sodimm: 41.0 C
  Fan Speeds (RPM): cpu: 0
Info:
  Processes: 298 Uptime: 3m Memory: 7.68 GiB used: 1.21 GiB (15.7%)
  Shell: bash inxi: 3.0.36

mode "1920x1080"
    geometry 1920 1080 1920 1080 32
    timings 0 0 0 0 0 0 0
    accel true
    rgba 8/16,8/8,8/0,0/0
endmode

Frame buffer device information:
    Name : i915drmfb
    Address : 0
    Size : 8294400
    Type : PACKED PIXELS
    Visual : TRUECOLOR
    XPanStep : 1
    YPanStep : 1
    YWrapStep : 0
    LineLength : 7680
    Accelerator : No
Version: 1:7.7+19ubuntu12
Screen 0: minimum 320 x 200, current 1920 x 1080, maximum 16384 x 16384
LVDS-1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 344mm x 194mm
   1920x1080 60.15*+ 60.01 59.97 59.96 59.93 40.06
   1680x1050 59.95 59.88
   1600x1024 60.17
   1400x1050 59.98
   1600x900 59.99 59.94 59.95 59.82
   1280x1024 60.02
   1440x900 59.89
   1400x900 59.96 59.88
   1280x960 60.00
   1440x810 60.00 59.97
   1368x768 59.88 59.85
   1360x768 59.80 59.96
   1280x800 59.99 59.97 59.81 59.91
   1152x864 60.00
   1280x720 60.00 59.99 59.86 59.74
   1024x768 60.04 60.00
   960x720 60.00
   928x696 60.05
   896x672 60.01
   1024x576 59.95 59.96 59.90 59.82
   960x600 59.93 60.00
   960x540 59.96 59.99 59.63 59.82
   800x600 60.00 60.32 56.25
   840x525 60.01 59.88
   864x486 59.92 59.57
   800x512 60.17
   700x525 59.98
   800x450 59.95 59.82
   640x512 60.02
   720x450 59.89
   700x450 59.96 59.88
   640x480 60.00 59.94
   720x405 59.51 58.99
   684x384 59.88 59.85
   680x384 59.80 59.96
   640x400 59.88 59.98
   576x432 60.06
   640x360 59.86 59.83 59.84 59.32
   512x384 60.00
   512x288 60.00 59.92
   480x270 59.63 59.82
   400x300 60.32 56.34
   432x243 59.92 59.57
   320x240 60.05
   360x202 59.51 59.13
   320x180 59.84 59.32
VGA-1 disconnected (normal left inverted right x axis y axis)
fglrxinfo: command not found

Command 'nvidia-settings' not found, but can be installed with:

sudo apt install nvidia-settings

H/W path Device Class Description
=======================================================
                             system Precision M4700 (Precision M4700)
/0 bus 0WWPJY
/0/0 memory 64KiB BIOS
/0/55 processor Intel(R) Core(TM) i7-3740QM CPU @ 2.
/0/55/45 memory 1MiB L2 cache
/0/55/46 memory 256KiB L1 cache
/0/55/47 memory 6MiB L3 cache
/0/48 memory 8GiB System Memory
/0/48/0 memory 4GiB SODIMM DDR3 Synchronous 1600 MH
/0/48/1 memory DIMM [empty]
/0/48/2 memory 4GiB SODIMM DDR3 Synchronous 1600 MH
/0/48/3 memory DIMM [empty]
/0/100 bridge 3rd Gen Core processor DRAM Controll
/0/100/2 display 3rd Gen Core processor Graphics Cont
/0/100/14 bus 7 Series/C210 Series Chipset Family
/0/100/14/0 usb3 bus xHCI Host Controller
/0/100/14/1 usb4 bus xHCI Host Controller
/0/100/16 communication 7 Series/C216 Chipset Family MEI Con
/0/100/19 eno1 network 82579LM Gigabit Network Connection (
/0/100/1a bus 7 Series/C216 Chipset Family USB Enh
/0/100/1a/1 usb1 bus EHCI Host Controller
/0/100/1a/1/1 bus Integrated Rate Matching Hub
/0/100/1a/1/1/4 generic BCM20702A0
/0/100/1a/1/1/5 multimedia Laptop_Integrated_Webcam_E4HD
/0/100/1b multimedia 7 Series/C216 Chipset Family High De
/0/100/1c bridge 7 Series/C216 Chipset Family PCI Exp
/0/100/1c.1 bridge 7 Series/C210 Series Chipset Family
/0/100/1c.1/0 wlp2s0 network Centrino Ultimate-N 6300
/0/100/1c.2 bridge 7 Series/C210 Series Chipset Family
/0/100/1c.3 bridge 7 Series/C216 Chipset Family PCI Exp
/0/100/1c.7 bridge 7 Series/C210 Series Chipset Family
/0/100/1c.7/0 bus 1394 OHCI Compliant Host Controller
/0/100/1c.7/0.1 generic OZ600RJ0/OZ900RJ0/OZ600RJS SD/MMC Ca
/0/100/1d bus 7 Series/C216 Chipset Family USB Enh
/0/100/1d/1 usb2 bus EHCI Host Controller
/0/100/1d/1/1 bus Integrated Rate Matching Hub
/0/100/1f bridge QM77 Express Chipset LPC Controller
/0/100/1f.2 scsi0 storage 7 Series Chipset Family 6-port SATA
/0/100/1f.2/0 /dev/sda disk 500GB Samsung SSD 850
/0/100/1f.2/0/1 volume 511MiB Windows FAT volume
/0/100/1f.2/0/2 /dev/sda2 volume 465GiB EXT4 volume
/0/100/1f.2/1 /dev/cdrom disk DVD+-RW GS40N
/0/100/1f.3 bus 7 Series/C216 Chipset Family SMBus C
/0/1 system PnP device PNP0c01
/0/2 system PnP device PNP0c02
/0/3 system PnP device PNP0b00
/0/4 generic PnP device INT3f0d
/0/5 system PnP device PNP0c02
/0/6 input PnP device PNP0303
/0/7 generic PnP device DLL053e
/0/8 printer PnP device PNP0401
/0/9 system PnP device PNP0c02
/0/a system PnP device PNP0c01
/1 power DELL 1C75X3A
/2 power To Be Filled By O.E.M.
  *-display
       description: VGA compatible controller
       product: 3rd Gen Core processor Graphics Controller
       vendor: Intel Corporation
       physical id: 2
       bus info: pci@0000:00:02.0
       version: 09
       width: 64 bits
       clock: 33MHz
       capabilities: msi pm vga_controller bus_master cap_list rom
       configuration: driver=i915 latency=0
       resources: irq:36 memory:f6400000-f67fffff memory:e0000000-efffffff ioport:f000(size=64) memory:c0000-dffff
ii gir1.2-ibus-1.0:amd64 1.5.21-1~exp2ubuntu2.1 amd64 Intelligent Input Bus - introspection data
ii ibus 1.5.21-1~exp2ubuntu2.1 amd64 Intelligent Input Bus - core
ii ibus-data 1.5.21-1~exp2ubuntu2.1 all Intelligent Input Bus - data files
ii ibus-gtk:amd64 1.5.21-1~exp2ubuntu2.1 amd64 Intelligent Input Bus - GTK+2 support
ii ibus-gtk3:amd64 1.5.21-1~exp2ubuntu2.1 amd64 Intelligent Input Bus - GTK+3 support
ii intel-microcode 3.20191115.1ubuntu0.19.10.2 amd64 Processor microcode firmware for Intel CPUs
ii iucode-tool 2.3.1-1 amd64 Intel processor microcode tool
ii libdrm-intel1:amd64 2.4.99-1ubuntu1 amd64 Userspace interface to intel-specific kernel DRM services -- runtime
ii libdrm-nouveau2:amd64 2.4.99-1ubuntu1 amd64 Userspace interface to nouveau-specific kernel DRM services -- runtime
ii libdrm-radeon1:amd64 2.4.99-1ubuntu1 amd64 Userspace interface to radeon-specific kernel DRM services -- runtime
ii libegl-mesa0:amd64 19.2.8-0ubuntu0~19.10.3 amd64 free implementation of the EGL API -- Mesa vendor library
ii libegl1-mesa:amd64 19.2.8-0ubuntu0~19.10.3 amd64 transitional dummy package
ii libgl1-mesa-dri:amd64 19.2.8-0ubuntu0~19.10.3 amd64 free implementation of the OpenGL API -- DRI modules
ii libglapi-mesa:amd64 19.2.8-0ubuntu0~19.10.3 amd64 free implementation of the GL API -- shared library
ii libglu1-mesa:amd64 9.0.1-0ubuntu1 amd64 Mesa OpenGL utility library (GLU)
ii libglx-mesa0:amd64 19.2.8-0ubuntu0~19.10.3 amd64 free implementation of the OpenGL API -- GLX vendor library
ii libibus-1.0-5:amd64 1.5.21-1~exp2ubuntu2.1 amd64 Intelligent Input Bus - shared library
ii mesa-utils 8.4.0-1build1 amd64 Miscellaneous Mesa GL utilities
ii mesa-vulkan-drivers:amd64 19.2.8-0ubuntu0~19.10.3 amd64 Mesa Vulkan graphics drivers
ii xserver-xorg-video-ati 1:19.0.1-1ubuntu1 amd64 X.Org X server -- AMD/ATI display driver wrapper
ii xserver-xorg-video-intel 2:2.99.917+git20190815-1 amd64 X.Org X server -- Intel i8xx, i9xx display driver
ii xserver-xorg-video-nouveau 1:1.0.16-1 amd64 X.Org X server -- Nouveau display driver
ii xserver-xorg-video-radeon 1:19.0.1-1ubuntu1 amd64 X.Org X server -- AMD/ATI Radeon display driver
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=19.10
DISTRIB_CODENAME=eoan
DISTRIB_DESCRIPTION="Ubuntu 19.10"
[ 0.000000] Intel GenuineIntel
[ 0.013878] ACPI: DMAR 0x00000000C8FFF378 0000B8 (v01 INTEL SNB 00000001 INTL 00000001)
[ 0.013881] ACPI: ASF! 0x00000000C8FFF430 0000A5 (v32 INTEL HCG 00000001 TFSM 000F4240)
[ 0.042005] Reserving Intel graphics memory at [mem 0xcda00000-0xcf9fffff]
[ 0.115748] smpboot: CPU0: Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz (family: 0x6, model: 0x3a, stepping: 0x9)
[ 0.115859] Performance Events: PEBS fmt1+, IvyBridge events, 16-deep LBR, full-width counters, Intel PMU driver.
[ 0.127766] MDS CPU bug present and SMT on, data leak possible. See https://www.kernel.org/doc/html/latest/admin-guide/hw-vuln/mds.html for more details.
[ 0.163853] ACPI: [Firmware Bug]: BIOS _OSI(Linux) query ignored
[ 0.177277] PCI: Using host bridge windows from ACPI; if necessary, use "pci=nocrs" and report a bug
[ 0.192878] acpi PNP0A08:00: _OSC: OS supports [ExtendedConfig ASPM ClockPM Segments MSI HPX-Type3]
[ 0.193089] acpi PNP0A08:00: _OSC failed (AE_ERROR); disabling ASPM
[ 0.216688] pci 0000:00:02.0: vgaarb: setting as boot VGA device
[ 0.216688] pci 0000:00:02.0: vgaarb: VGA device added: decodes=io+mem,owns=io+mem,locks=none
[ 0.216688] pci 0000:00:02.0: vgaarb: bridge control possible
[ 0.216688] vgaarb: loaded
[ 0.400603] Initramfs unpacking failed: Decoding failed
[ 0.443687] fb0: EFI VGA frame buffer device
[ 0.443694] intel_idle: MWAIT substates: 0x21120
[ 0.443695] intel_idle: v0.4.1 model 0x3A
[ 0.443991] intel_idle: lapic_timer_reliable_states 0xffffffff
[ 0.452754] ehci-pci 0000:00:1a.0: debug port 2
[ 0.472126] ehci-pci 0000:00:1d.0: debug port 2
[ 0.498984] intel_pstate: Intel P-state driver initializing
[ 0.514525] Segment Routing with IPv6
[ 0.515065] RAS: Correctable Errors collector initialized.
[ 0.650015] e1000e: Intel(R) PRO/1000 Network Driver - 3.2.6-k
[ 0.650016] e1000e: Copyright(c) 1999 - 2015 Intel Corporation.
[ 0.652501] mmc0 bounce up to 128 segments into one, max segment size 65536 bytes
[ 0.715875] firewire_ohci 0000:0b:00.0: register access failure
[ 0.880334] e1000e 0000:00:19.0 eth0: Intel(R) PRO/1000 Network Connection
[ 2.550453] systemd[1]: Failed to bump fs.file-max, ignoring: Invalid argument
[ 2.665036] EXT4-fs (sda2): re-mounted. Opts: errors=remount-ro
[ 2.940601] RAPL PMU: hw unit of domain pp1-gpu 2^-16 Joules
[ 2.992096] Intel(R) Wireless WiFi driver for Linux
[ 2.992098] Copyright(c) 2003- 2015 Intel Corporation
[ 3.001982] iwlwifi 0000:02:00.0: Direct firmware load for iwlwifi-6000-6.ucode failed with error -2
[ 3.002005] iwlwifi 0000:02:00.0: Direct firmware load for iwlwifi-6000-5.ucode failed with error -2
[ 3.104961] iwlwifi 0000:02:00.0: CONFIG_IWLWIFI_DEBUG disabled
[ 3.104963] iwlwifi 0000:02:00.0: CONFIG_IWLWIFI_DEBUGFS enabled
[ 3.104966] iwlwifi 0000:02:00.0: Detected Intel(R) Centrino(R) Ultimate-N 6300 AGN, REV=0x74
[ 3.188309] fb0: switching to inteldrmfb from EFI VGA
[ 3.188480] i915 0000:00:02.0: vgaarb: deactivate vga console
[ 3.194484] i915 0000:00:02.0: vgaarb: changed VGA decodes: olddecodes=io+mem,decodes=io+mem:owns=io+mem
[ 3.239972] intel_rapl_common: Found RAPL domain package
[ 3.239973] intel_rapl_common: Found RAPL domain core
[ 3.239974] intel_rapl_common: Found RAPL domain uncore
[ 3.239977] intel_rapl_common: RAPL package-0 domain package locked by BIOS
[ 3.262349] snd_hda_intel 0000:00:1b.0: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 3.348392] audit: type=1400 audit(1585963852.315:5): apparmor="STATUS" operation="profile_load" profile="unconfined" name="nvidia_modprobe" pid=689 comm="apparmor_parser"
[ 3.348395] audit: type=1400 audit(1585963852.315:6): apparmor="STATUS" operation="profile_load" profile="unconfined" name="nvidia_modprobe//kmod" pid=689 comm="apparmor_parser"
[ 3.364836] input: HDA Intel PCH Dock Mic as /devices/pci0000:00/0000:00:1b.0/sound/card0/input11
[ 3.364926] input: HDA Intel PCH Mic as /devices/pci0000:00/0000:00:1b.0/sound/card0/input12
[ 3.365008] input: HDA Intel PCH Dock Line Out as /devices/pci0000:00/0000:00:1b.0/sound/card0/input13
[ 3.365092] input: HDA Intel PCH Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card0/input14
model : 58
model name : Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz
model : 58
model name : Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz
model : 58
model name : Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz
model : 58
model name : Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz
model : 58
model name : Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz
model : 58
model name : Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz
model : 58
model name : Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz
model : 58
model name : Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz
cat: /var/log/Xorg.0.log: No such file or directory
 Release Date: 05/09/2017
  Serial services are supported (int 14h)
 Manufacturer: Dell Inc.
 Product Name: Precision M4700
 Serial Number: 4TRQK02
 Manufacturer: Dell Inc.
 Product Name: 0WWPJY
 Serial Number: /4TRQK02/CN129633CEGF73/
 Manufacturer: Dell Inc.
 Serial Number: 4TRQK02
 Manufacturer: Intel(R) Corporation
 Serial Number: Not Specified
 Port Type: Serial Port 16550A Compatible
 Manufacturer: Samsung
 Serial Number: 97A7677E
 Manufacturer: [Empty]
 Serial Number: [Empty]
 Manufacturer: Kingston
 Serial Number: DF378815
 Manufacturer: [Empty]
 Serial Number: [Empty]
 Manufacturer: Samsung SDI
 Manufacture Date: 10/29/2013
 Serial Number: 2651
 Manufacturer: To Be Filled By O.E.M.
 Serial Number: To Be Filled By O.E.M.
cat: /etc/X11/xorg.conf: No such file or directory
OpenGL vendor string: Intel Open Source Technology Center
OpenGL renderer string: Mesa DRI Intel(R) Ivybridge Mobile
OpenGL version string: 3.0 Mesa 19.2.8

Not software rendered: yes
Not blacklisted: yes
GLX fbconfig: yes
GLX texture from pixmap: yes
GL npot or rect textures: yes
GL vertex program: yes
GL fragment program: yes
GL vertex buffer object: yes
GL framebuffer object: yes
GL version is 1.4+: yes

Unity 3D supported: yes
Support status summary of 'sapepper03-Precision-M4700':

You have 1601 packages (99.6%) supported until July 2020 (Canonical - 9m)

You have 0 packages (0.0%) that can not/no-longer be downloaded
You have 7 packages (0.4%) that are unsupported

Run with --show-unsupported, --show-supported or --show-all to see more details
Module Size Used by
rfcomm 81920 4
ccm 20480 6
cmac 16384 1
bnep 24576 2
nls_iso8859_1 16384 1
snd_hda_codec_idt 61440 1
snd_hda_codec_generic 81920 1 snd_hda_codec_idt
intel_rapl_msr 20480 0
intel_rapl_common 24576 1 intel_rapl_msr
x86_pkg_temp_thermal 20480 0
intel_powerclamp 20480 0
coretemp 20480 0
kvm_intel 278528 0
snd_hda_intel 49152 3
snd_intel_nhlt 20480 1 snd_hda_intel
kvm 659456 1 kvm_intel
snd_hda_codec 131072 3 snd_hda_codec_generic,snd_hda_intel,snd_hda_codec_idt
snd_hda_core 90112 4 snd_hda_codec_generic,snd_hda_intel,snd_hda_codec,snd_hda_codec_idt
irqbypass 16384 1 kvm
snd_hwdep 20480 1 snd_hda_codec
snd_pcm 106496 3 snd_hda_intel,snd_hda_codec,snd_hda_core
i915 1949696 10
snd_seq_midi 20480 0
snd_seq_midi_event 16384 1 snd_seq_midi
snd_rawmidi 36864 1 snd_seq_midi
crct10dif_pclmul 16384 1
snd_seq 69632 2 snd_seq_midi,snd_seq_midi_event
dell_laptop 20480 0
iwldvm 241664 0
crc32_pclmul 16384 0
ledtrig_audio 16384 2 snd_hda_codec_generic,dell_laptop
mei_hdcp 24576 0
snd_seq_device 16384 3 snd_seq,snd_seq_midi,snd_rawmidi
ghash_clmulni_intel 16384 0
mac80211 851968 1 iwldvm
snd_timer 36864 2 snd_seq,snd_pcm
btusb 57344 0
dell_smm_hwmon 20480 0
drm_kms_helper 184320 1 i915
btrtl 20480 1 btusb
libarc4 16384 1 mac80211
btbcm 16384 1 btusb
btintel 24576 1 btusb
bluetooth 581632 31 btrtl,btintel,btbcm,bnep,btusb,rfcomm
aesni_intel 372736 6
uvcvideo 98304 0
videobuf2_vmalloc 20480 1 uvcvideo
aes_x86_64 20480 1 aesni_intel
iwlwifi 348160 1 iwldvm
videobuf2_memops 20480 1 videobuf2_vmalloc
crypto_simd 16384 1 aesni_intel
cryptd 24576 2 crypto_simd,ghash_clmulni_intel
videobuf2_v4l2 24576 1 uvcvideo
glue_helper 16384 1 aesni_intel
intel_cstate 20480 0
ecdh_generic 16384 2 bluetooth
intel_rapl_perf 20480 0
snd 90112 16 snd_hda_codec_generic,snd_seq,snd_seq_device,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_timer,snd_pcm,snd_hda_codec_idt,snd_rawmidi
ecc 28672 1 ecdh_generic
drm 491520 5 drm_kms_helper,i915
dell_wmi 20480 0
videobuf2_common 53248 2 videobuf2_v4l2,uvcvideo
dell_smbios 28672 2 dell_wmi,dell_laptop
sparse_keymap 16384 1 dell_wmi
dcdbas 20480 1 dell_smbios
videodev 208896 3 videobuf2_v4l2,uvcvideo,videobuf2_common
joydev 28672 0
mei_me 40960 1
input_leds 16384 0
i2c_algo_bit 16384 1 i915
mc 53248 4 videodev,videobuf2_v4l2,uvcvideo,videobuf2_common
serio_raw 20480 0
wmi_bmof 16384 0
dell_wmi_descriptor 20480 2 dell_wmi,dell_smbios
cfg80211 712704 3 iwldvm,iwlwifi,mac80211
fb_sys_fops 16384 1 drm_kms_helper
soundcore 16384 1 snd
syscopyarea 16384 1 drm_kms_helper
sysfillrect 16384 1 drm_kms_helper
sysimgblt 16384 1 drm_kms_helper
mei 110592 3 mei_hdcp,mei_me
mac_hid 16384 0
dell_smo8800 20480 0
dell_rbtn 20480 1
sch_fq_codel 20480 6
parport_pc 40960 0
ppdev 24576 0
lp 20480 0
parport 53248 3 parport_pc,lp,ppdev
ip_tables 32768 0
x_tables 40960 1 ip_tables
autofs4 45056 2
firewire_ohci 40960 0
psmouse 155648 0
sdhci_pci 45056 0
ahci 40960 2
i2c_i801 32768 0
e1000e 258048 0
cqhci 28672 1 sdhci_pci
firewire_core 65536 1 firewire_ohci
libahci 32768 1 ahci
lpc_ich 24576 0
sdhci 57344 1 sdhci_pci
crc_itu_t 16384 1 firewire_core
wmi 32768 4 dell_wmi,wmi_bmof,dell_smbios,dell_wmi_descriptor
video 49152 3 dell_wmi,dell_laptop,i915
sapepper03@sapepper03-Precision-M4700:~$

I have updated the BIOS and run diagnostics. Most recently all diagnostics showed as PASSED, but on two other occasions previously i received the following error:

Fail PSA V4236 Error 2000:0332. Video memory - Video memory integrity test discrepancy.

I very much appreciat your help and advice. I am a new user and may require some explanation in "layman's terms."

Thank you,

Jonathan M.

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu Edit question
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Last reply:
Revision history for this message
actionparsnip (andrew-woodhead666) said :
#1

I suggest you test your RAM health as a good first step

Revision history for this message
jonathan marsh (sapepper03) said :
#2

Thank you for your reply actionparsnip.
I ran a memtester of 7M 2 and everything passed/OK. Anything else you might recommend? The computer crashed again today, but not while running memtester.

sapepper03@sapepper03-Precision-M4700:~$ sudo memtester 7000M 2
memtester version 4.3.0 (64-bit)
Copyright (C) 2001-2012 Charles Cazabon.
Licensed under the GNU General Public License version 2 (only).

pagesize is 4096
pagesizemask is 0xfffffffffffff000
want 7000MB (7340032000 bytes)
got 7000MB (7340032000 bytes), trying mlock ...locked.
Loop 1/2:
  Stuck Address : ok
  Random Value : ok
  Compare XOR : ok
  Compare SUB : ok
  Compare MUL : ok
  Compare DIV : ok
  Compare OR : ok
  Compare AND : ok
  Sequential Increment: ok
  Solid Bits : ok
  Block Sequential : ok
  Checkerboard : ok
  Bit Spread : ok
  Bit Flip : ok
  Walking Ones : ok
  Walking Zeroes : ok
  8-bit Writes : ok
  16-bit Writes : ok

Loop 2/2:
  Stuck Address : ok
  Random Value : ok
  Compare XOR : ok
  Compare SUB : ok
  Compare MUL : ok
  Compare DIV : ok
  Compare OR : ok
  Compare AND : ok
  Sequential Increment: ok
  Solid Bits : ok
  Block Sequential : ok
  Checkerboard : ok
  Bit Spread : ok
  Bit Flip : ok
  Walking Ones : ok
  Walking Zeroes : ok
  8-bit Writes : ok
  16-bit Writes : ok

Done.

Revision history for this message
jonathan marsh (sapepper03) said :
#3

here is a system report. Maybe this will help:

file:///home/sapepper03/Desktop/hardinfo_report.html

Cheers!!

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#4

The file link only works for people sat at your computer. Not the Internet.

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#5

If you boot an older kernel is it the same?

Revision history for this message
jonathan marsh (sapepper03) said :
#6

Hi actionparsnip. Pardon the delay. I regret to inform you I moved back over to windows. From what I've been reading, the video drivers can be problematic in Ubuntu, so for now I'll live with Windows. Thanks again for your help. It's been a learning experience. Cheers.

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#7

Please mark as solved if the issue is gone

Can you help with this problem?

Provide an answer of your own, or ask jonathan marsh for more information if necessary.

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