displays could not get screen information

If you want our help, then you have to provide the diagnostic information (output of the commands)

uname -a
lsb_release -crid
lshw -C display
xrandr -q

see also https://answers.launchpad.net/ubuntu/+question/688660

I don't see how generic info is not going to help. When on the other question I gave the info and found what the other guy said and also found out the reason why. But will see what you say and will check everything before doing as I always do.

4.15.0-76-generic #86~16.04.1-Ubuntu SMP Mon Jan 20 10:58:26 UTC 2020 i686 i686 i686 GNU/Linux
Distributor ID: Ubuntu
Description: Ubuntu 16.04.6 LTS
Release: 16.04
WARNING: you should run this program as super-user.
  *-display:0
       description: VGA compatible controller
       product: 4 Series Chipset Integrated Graphics Controller
       vendor: Intel Corporation
       physical id: 2
       bus info: pci@0000:00:02.0
       version: 03
       width: 64 bits
       clock: 33MHz
       capabilities: vga_controller bus_master cap_list rom
       configuration: driver=i915 latency=0
       resources: irq:16 memory:f0000000-f03fffff memory:e0000000-efffffff ioport:1230(size=8) memory:c0000-dffff
  *-display:1 UNCLAIMED
       description: Display controller
       product: 4 Series Chipset Integrated Graphics Controller
       vendor: Intel Corporation
       physical id: 2.1
       bus info: pci@0000:00:02.1
       version: 03
       width: 64 bits
       clock: 33MHz
       capabilities: bus_master cap_list
       configuration: latency=0
       resources: memory:f0400000-f04fffff
Screen 0: minimum 320 x 200, current 1360 x 768, maximum 8192 x 8192
VGA-1 connected primary 1360x768+0+0 (normal left inverted right x axis y axis) 1600mm x 900mm
   1360x768 60.02*+
   1366x768 59.79
   1280x800 59.81
   1280x720 60.00
   1024x768 75.03 70.07 60.00
   800x600 72.19 75.00 60.32
   640x480 75.00 72.81 59.94
   720x400 70.08

What are you trying to achieve? What is the goal here please?

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.

OK I'm back home again. I go to settings then Display and have no control to change the resolution.
Like on this video. https://www.youtube.com/watch?v=yQIVMW7QiDM
but I got nothing. :)

Can you make a screen shot of the display settings window and upload it to some image hosting service that we can see it?

And what is the output of the command

cat /proc/cmdline

Could try the latest LTS kernel. It may help
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4.24/

You don’t need the low latency packages and grab the amd64 packages there. A newer kernel will support your Intel GPU better

display settings window reads "could not read screen information" and has no controls showing, it's just blank. it looks like this.
https://i.stack.imgur.com/orYFF.png

cat /proc/cmdline
BOOT_IMAGE=/boot/vmlinuz-4.15.0-88-generic root=UUID=de6162c2-b3f0-4964-aa3a-aafcb6133db1 ro quiet splash vt.handoff=7

I was wondering is it just not recognizing the model and make of the screens?

As for trying the latest LTS kernel. I have no clue what one to even pick on that page. or what to do after I do.

also, I'm running Ubuntu 16.04.6 LTS 32-bit and the computer boots to the low-graphics mode and sometimes drop-down menus flicker. I don't know if these things are all the same problem. But have read in searching the problem that others did list these. when reporting the problem.

Like on this page from 3 years ago the same problem I'm having but no real solution on it for back then.
https://askubuntu.com/questions/808817/ubuntu-could-not-get-screen-information-after-upgrade

Which of the proposed solution in https://askubuntu.com/questions/808817/ubuntu-could-not-get-screen-information-after-upgrade have you tried?
e.g. unity-control-center vs. gnome-control-center
right click on screen, choose "Change desktop background", click on "All settings" and go to "Displays".
etc.

Run the below:

mkdir ~/kernel
cd ~/kernel
sudo apt-get update
sudo apt-get upgrade
wget https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4/linux-headers-5.4.0-050400_5.4.0-050400.201911242031_all.deb
wget https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4/linux-headers-5.4.0-050400-generic_5.4.0-050400.201911242031_amd64.deb
wget https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4/linux-image-unsigned-5.4.0-050400-generic_5.4.0-050400.201911242031_amd64.deb
wget https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4/linux-modules-5.4.0-050400-generic_5.4.0-050400.201911242031_amd64.deb
sudo dpkg -i *.deb

Reboot to test

OK that did it. But my top menu or is it called a toolbar that has the time & date on it is cut off and I have a black space at the bottom. Basically I need to move the image downwards. It's not centered.
Also, I tried the setting on the tv screen but when I restart the computer it is back to being too high and is cut off again. So as far as I can tell, it is the computer and not the tv screen. It is connected with a VEGA cord and is a Coby 40 TFT tv screen.
How do I move the image downwards so it is centered?

This question was expired because it remained in the 'Open' state without activity for the last 15 days.