Intel video driver issue

Asked by Tom Tosh on 2020-01-21

Using Ubuntu 18.04.
Hi, Use Dell Optiplex 755 with Intel 82Q35 graphics controller.
The video breaks down (cartoon like ) and freezes the screen.
Screen resolution is 1920 X 1080 and seems correct.
I believe it is a driver issue and would like to get the correct driver installed but can't seem to find the answer.
any help would be appreciated.

Thanks in advance for your assistance, Tom

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Solved by:
Tom Tosh
Solved:
2020-01-22
Last query:
2020-01-22
Last reply:
2020-01-22

What is the output of:

sudo lshw -C display; lsb_release -a; uname -a

Thanks

Also please add the output of:

xrandr

Tom Tosh (ttosh) said : #4

On 1/21/20 8:48 AM, actionparsnip wrote:
> Your question #688147 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/688147
>
> actionparsnip requested more information:
> Also please add the output of:
>
> xrandr

Video is now working as it should.  Thank You for your asistance

>
> Screen 0: minimum 8 x 8, current 1920 x 1080, maximum 32767 x 32767
> VGA1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 510mm x 290mm
> 1920x1080 60.00*+
> 1280x1024 75.02 60.02
> 1152x864 75.00
> 1024x768 75.03 60.00
> 800x600 75.00 60.32
> 640x480 75.00 59.94
> 720x400 70.08
> VIRTUAL1 disconnected (normal left inverted right x axis y axis)
>

What is the output of:

sudo lshw -C display; lsb_release -a; uname -a

Thanks

Tom Tosh (ttosh) said : #6

 *-display:0
       description: VGA compatible controller
       product: 82Q35 Express Integrated Graphics Controller
       vendor: Intel Corporation
       physical id: 2
       bus info: pci@0000:00:02.0
       version: 02
       width: 32 bits
       clock: 33MHz
       capabilities: msi pm vga_controller bus_master cap_list rom
       configuration: driver=i915 latency=0
       resources: irq:16 memory:fea00000-fea7ffff ioport:ec90(size=8) memory:d0000000-dfffffff memory:feb00000-febfffff memory:c0000-dffff
  *-display:1 UNCLAIMED
       description: Display controller
       product: 82Q35 Express Integrated Graphics Controller
       vendor: Intel Corporation
       physical id: 2.1
       bus info: pci@0000:00:02.1
       version: 02
       width: 32 bits
       clock: 33MHz
       capabilities: pm bus_master cap_list
       configuration: latency=0
       resources: memory:fea80000-feafffff
LSB Version: core-9.20170808ubuntu1-noarch:printing-9.20170808ubuntu1-noarch:security-9.20170808ubuntu1-noarch
Distributor ID: Ubuntu
Description: Ubuntu 18.04.3 LTS
Release: 18.04
Codename: bionic
Linux tom-OptiPlex-755 4.15.0-74-generic #84-Ubuntu SMP Thu Dec 19 08:06:28 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux