Ubuntu 19.10 doesn't shutdown, reboot works

Asked by Leonard on 2020-01-19

Hello guys,

I can't shutdown Ubuntu 19.10. When I try, the shutdown screen appears. The first two dots below the ubuntu logo, turn orange and then it freezes. When I reboot, the "shutdown part" of the reboot is finished shortly after the two first dots have turned orange.

The debug-shell is no use, because at the freeze point I can't type in commands. When I press ESC to see what's going on during shutdown, the last message to appear ist "[Some weird number] reboot: power down. Last time I pressed ESC during shutdown the "weird number" was 85.270119. I also tried to shutdown with the terminal commands "sudo shutdown now", "sudo shutdown -P now", "sudo shutdown -h now", "poweroff" and "sudo poweroff -f". All of them had the effect as describe above except the command "sudo poweroff -f". After I typed in the command, I authenticated and following messages appeared: "Powering off...". At this point it freezed. I could still see the desktop and every visible window, but I couldn't perform any actions; not even keyboard shortcuts worked. It also did not help to change 'GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"' in /etc/default/grub to 'GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi=force"' and run "update-grub".

Once the following command combo did work: "sudo swapoff -a && systemctl poweroff", but the I reinstalled Ubuntu and now it doesn't work any more.

Now I'm at a loss. Any help would be highly appreciated :)

Question information

Language:
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Status:
Open
For:
Ubuntu Edit question
Assignee:
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Last query:
2020-01-22
Last reply:
2020-01-21

Do you have the latest BIOS?

Leonard (leonard-linux) said : #2

Thank you for your answer actionparsnip,

ies, I have the latest BIOS. But I still have some interesting information:

1. Same problem on Linux Mint

2. When I wake up the laptop, a black screen appears with some error
messages, but only for a very short time so I can't make a photo of it.
I tried once and the text was unreadable.

3. In the application "Additional Drivers" I selected the proprietary
and tested driver of NVIDIA, but I can't to this for my WLAN-Card
(correct word?), because the "Additional Drivers" says it's not working,
but my WLAN works fine. I've got only Bluetooth problems. The displayed
name of the WLAN-Card is: "Intel Corporation: Wireless 7260 (Dual Band
Wireless-AC 7260)". I also tried to manually install a driver it didn't
help.

Some other Ideas?

On 20.01.20 14:27, actionparsnip wrote:
> Your question #688110 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/688110
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> Do you have the latest BIOS?
>

Mint is based on Ubuntu so you will see the same issue.

You didn't answer my question.....

Leonard (leonard-linux) said : #4

Sorry for the typo, yes I have the latest available BIOS version.

On 20.01.20 18:10, actionparsnip wrote:
> Your question #688110 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/688110
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> Mint is based on Ubuntu so you will see the same issue.
>
> You didn't answer my question.....
>

Does the system have a make and model?

Leonard (leonard-linux) said : #6

Sorry, but I don't understand what you mean with "make" and "model". If
you mean my hardware it's the MSI PX60 2QD

On 21.01.20 14:32, actionparsnip wrote:
> Does the system have a make and model?

Is the system a Dell or a Lenovo for example, or did you build the system yourself?

Leonard (leonard-linux) said : #8

As I wrote above: it's a MSI laptop. Model: PX60 2QD

On 21.01.20 17:14, actionparsnip wrote:
> Your question #688110 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/688110
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> Is the system a Dell or a Lenovo for example, or did you build the
> system yourself?
>

Can you help with this problem?

Provide an answer of your own, or ask Leonard for more information if necessary.

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