Ubuntu 18.04.3 Freezes Randomly, amd radeon

Asked by Chris Studstill on 2020-01-11

I am brand new to Linux.
Dual booting with windows 10. No problems on that end.
I have put hours into this problem already, cannot find anything that works.
Mouse, screen, everything freezes or only screen and starts to cycle on and off.
Have been able to get almost a whole day out of it once, but then just now it happened in the middle of trying to reinstall.

Installing the amdgpu-pro caused it to no longer get past the boot, even, so the reinstall was to try and just start over.

Question information

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Ubuntu Edit question
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Last query:
2020-01-14
Last reply:
2020-01-14
Bashing-om (bashing-om) said : #1

Chris Studstill Hello

You do not state the hardware - recent ?
 Raven APU ?
Might try the boot parameter amdgpu.noretry=0
See: https://www.phoronix.com/scan.php?page=news_item&px=AMD-Restore-Retry-Faults-Raven for some background information.

-my bit to try and help-

You can use command line in TTY1 (Press CTRL + ALT + F1 at the login page and log in) to then log in and make sure you are fully updated

When this happens in Ubuntu:
Screen distortion, Mouse able to move but frozen in whatever cursor it was, keyboard non-responsive.
Cant do CTRL-ALT-F1.

I can't run Ubuntu without it doing this now for more than a few minutes, this time it was trying to install Firefox to test around Chrome.

OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-D1S36HD
System Manufacturer Dell Inc.
System Model Inspiron 5676
System Type x64-based PC
System SKU 089A
Processor AMD Ryzen 7 2700 Eight-Core Processor, 3200 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.3.0, 10/8/2018
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0VYXHD
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.387"
User Name DESKTOP-D1S36HD\chris
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 12.6 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 12.9 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Bashing-om (bashing-om) said : #4

hey Chris

Hummm ....

A bad install ?
What results in booting a verified liveDVD/USB ?

-gots to be a reason-

Maybe. I did reinstall and a few things occur to me:

It got better (frequency) and then degraded. I am having to use the power button to kill it, 1+ times an hour.
Happens without chrome entirely, with firefox.

Are there some helpful logs? I looked at some but am too new to get more than "amdgpu" and "chrome" out of it.
Memory? Windows works fine maybe I made the partition wrong? Install is just latest liveboot download from ubuntu.

If you boot Ubuntu install CD is it OK there?

Can you help with this problem?

Provide an answer of your own, or ask Chris Studstill for more information if necessary.

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