Sound options greyed out, no sound output, new installation

Asked by Zeca on 2020-01-05

HI there!

I'm running a Qilive laptop, I've just installed Ubuntu, replacing Windows.
Initially, some some sound output devices where visible in the settings. But no sound.
Then I follow instructions on a forum and did $ sudo alsa unload.
Now no option are shown in the settings, everything is greyed out. And no sound.

I followed the troubleshooting here: https://help.ubuntu.com/community/SoundTroubleshooting
up to point 6. and because many things are not working as supposed, I will not venture further, being a newbie.

The system profile and troubleshooting results are below. I would appreciate any help.

Thank you

1. Is your volume turned all the way down, or is your speaker muted?

Volumes ok, not muted

pacmd tool
"No PulseAudio daemon running, or not running as session daemon."

$ pacmd

2. Can you play a sound that is known to always play correctly?
No, not even as root.

3. Can another user play one of these "known-good" sounds?
No, not even as root.

4. Is the system recognizing your sound card?
**** List of PLAYBACK Hardware Devices ****
Home directory not accessible: Permission denied
card 0: bytcrrt5651 [bytcr-rt5651], device 0: Audio (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: bytcrrt5651 [bytcr-rt5651], device 1: Deep-Buffer Audio (*) []
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: Audio [Intel HDMI/DP LPE Audio], device 0: HdmiLpeAudio [Intel HDMI/DP LPE Audi]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: Audio [Intel HDMI/DP LPE Audio], device 1: HdmiLpeAudio [Intel HDMI/DP LPE Audi]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: Audio [Intel HDMI/DP LPE Audio], device 2: HdmiLpeAudio [Intel HDMI/DP LPE Audi]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

5. Do you have the sound modules installed?

Open a terminal and type

find /lib/modules/`uname -r` | grep snd

/lib/modules/5.0.0-37-generic/kernel/sound/usb/bcd2000/snd-bcd2000.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/caiaq/snd-usb-caiaq.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/misc/snd-ua101.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/usx2y/snd-usb-usx2y.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/usx2y/snd-usb-us122l.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/6fire/snd-usb-6fire.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/snd-usbmidi-lib.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/hiface/snd-usb-hiface.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/line6/snd-usb-variax.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/line6/snd-usb-podhd.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/line6/snd-usb-pod.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/line6/snd-usb-line6.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/line6/snd-usb-toneport.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/snd-usb-audio.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd-pcm-dmaengine.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd-rawmidi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/oss/snd-mixer-oss.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd-hwdep.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd-seq-device.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd-compress.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd-hrtimer.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd-timer.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd-pcm.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/seq/snd-seq-midi-emul.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/seq/snd-seq-midi-event.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/seq/snd-seq-midi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/seq/snd-seq-dummy.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/seq/snd-seq.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/seq/snd-seq-virmidi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/x86/snd-hdmi-lpe-audio.ko
/lib/modules/5.0.0-37-generic/kernel/sound/i2c/snd-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/i2c/snd-cs8427.ko
/lib/modules/5.0.0-37-generic/kernel/sound/i2c/other/snd-ak4xxx-adda.ko
/lib/modules/5.0.0-37-generic/kernel/sound/i2c/other/snd-pt2258.ko
/lib/modules/5.0.0-37-generic/kernel/sound/i2c/other/snd-ak4114.ko
/lib/modules/5.0.0-37-generic/kernel/sound/i2c/other/snd-ak4113.ko
/lib/modules/5.0.0-37-generic/kernel/sound/i2c/other/snd-ak4117.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/ac97/snd-ac97-codec.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/oxygen/snd-oxygen.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/oxygen/snd-virtuoso.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/oxygen/snd-oxygen-lib.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-rme32.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-maestro3.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/lola/snd-lola.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-fm801.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-sonicvibes.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-ens1371.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-es1968.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/ymfpci/snd-ymfpci.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/ali5451/snd-ali5451.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/riptide/snd-riptide.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/vx222/snd-vx222.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-rme96.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-cmipci.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/ice1712/snd-ice1724.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/ice1712/snd-ice17xx-ak4xxx.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/ice1712/snd-ice1712.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-atiixp.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-ens1370.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-via.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-idt.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-ca0110.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-cirrus.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-generic.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-hdmi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-intel.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-conexant.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-ca0132.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-si3054.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-analog.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-cmedia.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-realtek.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-als4000.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/korg1212/snd-korg1212.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-via82xx-modem.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/asihpi/snd-asihpi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-indigodjx.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-echo3g.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-mona.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-gina24.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-indigoio.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-darla20.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-mia.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-gina20.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-darla24.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-indigodj.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-layla24.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-layla20.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-indigoiox.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-indigo.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/ctxfi/snd-ctxfi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/ca0106/snd-ca0106.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/pcxhr/snd-pcxhr.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-azt3328.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-bt87x.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/lx6464es/snd-lx6464es.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-intel8x0m.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/rme9652/snd-hdsp.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/rme9652/snd-hdspm.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/rme9652/snd-rme9652.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-intel8x0.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/nm256/snd-nm256.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/cs46xx/snd-cs46xx.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-cs4281.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/mixart/snd-mixart.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-es1938.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/aw2/snd-aw2.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/emu10k1/snd-emu10k1-synth.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/emu10k1/snd-emu10k1x.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/emu10k1/snd-emu10k1.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-als300.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-atiixp-modem.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-ad1889.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/trident/snd-trident.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-via82xx.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/au88x0/snd-au8830.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/au88x0/snd-au8820.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/au88x0/snd-au8810.ko
/lib/modules/5.0.0-37-generic/kernel/sound/isa/sb/snd-sb-common.ko
/lib/modules/5.0.0-37-generic/kernel/sound/hda/ext/snd-hda-ext-core.ko
/lib/modules/5.0.0-37-generic/kernel/sound/hda/snd-hda-core.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/snd-aloop.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/snd-dummy.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/snd-mtpav.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/snd-portman2x4.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/mpu401/snd-mpu401-uart.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/mpu401/snd-mpu401.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/snd-serial-u16550.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/snd-mts64.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/snd-virmidi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/opl3/snd-opl3-synth.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/opl3/snd-opl3-lib.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/pcsp/snd-pcsp.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/vx/snd-vx-lib.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pcmcia/pdaudiocf/snd-pdaudiocf.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pcmcia/vx/snd-vxpocket.ko
/lib/modules/5.0.0-37-generic/kernel/sound/synth/snd-util-mem.ko
/lib/modules/5.0.0-37-generic/kernel/sound/synth/emux/snd-emux-synth.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/fireworks/snd-fireworks.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/oxfw/snd-oxfw.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/dice/snd-dice.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/snd-firewire-lib.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/digi00x/snd-firewire-digi00x.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/bebob/snd-bebob.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/motu/snd-firewire-motu.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/fireface/snd-fireface.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/snd-isight.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/tascam/snd-firewire-tascam.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/xilinx/snd-soc-xlnx-i2s.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/xtensa/snd-soc-xtfpga-i2s.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-ak5386.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm512x-spi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-mt6351.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-sigmadsp-regmap.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8974.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs4349.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tas5086.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-adau1761-spi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm3168a-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs42l56.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rl6347a.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm1681.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs43130.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-es8316.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-msm8916-digital.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-ssm4567.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tlv320aic31xx.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tscs454.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-bd28623.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rt5640.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-adau7002.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-adau17x1.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-adau1701.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm1789-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-spdif-rx.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm186x-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-zx-aud96p22.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-da7219.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8711.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-sta32x.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tas571x.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-ssm2602-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8960.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm179x-codec.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tpa6130a2.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-adau-utils.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-dmic.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs53l30.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8985.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rt5677.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8903.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs35l35.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-da7213.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-ts3a227e.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8524.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8728.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8580.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rt5645.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-max98927.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-es8328.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tas2552.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-max98090.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8741.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-msm8916-analog.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-hdmi-codec.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs35l33.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-nau8822.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-nau8810.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-spdif-tx.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rt5616.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-ak4642.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs4271.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-adau1761.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-es8328-spi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-ak4458.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs4271-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tscs42xx.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tlv320aic3x.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm179x-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tlv320aic23-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm3168a.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm512x-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-max98504.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rt5514-spi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm3060-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-hdac-hda.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-es7241.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8753.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-sgtl5000.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rt5670.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm186x-spi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tlv320aic32x4-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tlv320aic32x4.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8523.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs42l42.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-ak4118.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs42l73.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs42xx8-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-bt-sco.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-alc5623.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs35l32.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-adau1761-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-sta350.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tas6424.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rt5660.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tlv320aic23.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-ssm2602-spi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs4265.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-sigmadsp.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-ak4613.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8737.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-si476x.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-hdac-hdmi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-max98373.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-ssm2602.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-ssm2305.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8804-spi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-ak4104.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-nau8540.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm512x.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-sigmadsp-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-max9759.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rt286.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8782.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm179x-spi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm1789-codec.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-max9860.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8978.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-ac97.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tas5720.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-nau8824.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs42l51.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8776.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-ak4554.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs42xx8.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm3060-spi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs42l52.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8731.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs35l34.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rt5677-spi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm3060.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-gtm601.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-simple-amplifier.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-ak5558.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tlv320aic23-spi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-max98088.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tlv320aic32x4-spi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-max98357a.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm186x.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs4271-spi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8962.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rt5514.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8510.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tfa9879.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8804-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-nau8825.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs4270.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-inno-rk3036.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rt5651.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rt298.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8770.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8804.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-sti-sas.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-max9867.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rt5682.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-es7134.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-wm8750.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rl6231.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-pcm3168a-spi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-tda7419.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-cs42l51-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rt5631.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-rt5663.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/codecs/snd-soc-es8328-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/generic/snd-soc-simple-card-utils.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/generic/snd-soc-simple-card.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/fsl/snd-soc-fsl-sai.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/fsl/snd-soc-imx-audmux.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/fsl/snd-soc-fsl-spdif.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/fsl/snd-soc-fsl-asrc.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/fsl/snd-soc-fsl-esai.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/fsl/snd-soc-fsl-ssi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/amd/raven/snd-pci-acp3x.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/amd/raven/snd-acp3x-pcm-dma.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/amd/snd-soc-acp-da7219mx98357-mach.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/amd/snd-soc-acp-rt5645-mach.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-kbl_rt5663_rt5514_max98927.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-sst-bxt-rt298.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-sst-cht-bsw-nau8824.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-sst-bytcr-rt5640.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-skl_nau88l25_ssm4567.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-sst-haswell.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-kbl_da7219_max98927.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-sst-cht-bsw-max98090_ti.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-skl_rt286.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-sst-bxt-da7219_max98357a.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-sst-byt-cht-es8316.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-sst-byt-cht-da7213.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-skl_nau88l25_max98357a.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-sst-broadwell.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-sst-cht-bsw-rt5672.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-sst-cht-bsw-rt5645.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-kbl_rt5660.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-sst-bdw-rt5677-mach.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-sst-glk-rt5682_max98357a.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-kbl_da7219_max98357a.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-sst-bytcr-rt5660.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-sst-bytcr-rt5651.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-skl_hda_dsp.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/boards/snd-soc-kbl_rt5663_max98927.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/skylake/snd-soc-skl-ipc.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/skylake/snd-soc-skl-ssp-clk.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/skylake/snd-soc-skl.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/common/snd-soc-sst-acpi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/common/snd-soc-acpi-intel-match.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/common/snd-soc-sst-firmware.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/common/snd-soc-sst-ipc.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/common/snd-soc-sst-dsp.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/haswell/snd-soc-sst-haswell-pcm.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/atom/sst/snd-intel-sst-pci.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/atom/sst/snd-intel-sst-core.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/atom/sst/snd-intel-sst-acpi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/atom/snd-soc-sst-atom-hifi2-platform.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/snd-soc-core.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/snd-soc-acpi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/xen/snd_xen_front.ko

You should see a large list of items come up. If you don't, it means that the install process did not install the sound modules for you. To fix this, type in the terminal window:

sudo apt-get install linux-restricted-modules-`uname -r` linux-generic

After installing the modules, you will need to reboot for the changes to take effect.

If the modules are already installed, proceed to the next step to check to see whether your hardware is recognizing the sound card as installed.

6. Is the sound card physically installed and recognized by your hardware?

Open a terminal and type

lspci -v | grep -A7 -i "audio" > Does not do anything, no output. Tried "sound" but nil.

"multimedia" returns

00:03.0 Multimedia controller: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit (rev 36)
 Subsystem: Intel Corporation Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit
 Flags: fast devsel, IRQ 255
 [virtual] Memory at 91000000 (32-bit, non-prefetchable) [size=4M]
 Capabilities: <access denied>
 Kernel driver in use: intel_atomisp2_pm
 Kernel modules: intel_atomisp2_pm

---- Stopped troubleshooting sequence here ----

description: Notebook
    product: Q9 | Windows | 14-Lite (To be filled by O.E.M.)
    vendor: Qilive
    version: To be filled by O.E.M.
    serial: To be filled by O.E.M.
    width: 64 bits
    capabilities: smbios-3.0 dmi-3.0 smp vsyscall32
    configuration: boot=normal chassis=notebook family=To be filled by O.E.M. sku=To be filled by O.E.M. uuid=00020003-0004-0005-0006-000700080009
  *-core
       description: Motherboard
       product: Cherry Trail CR
       vendor: AMI Corporation
       physical id: 0
       version: To be filled by O.E.M.
       serial: To be filled by O.E.M.
       slot: To be filled by O.E.M.
     *-firmware
          description: BIOS
          physical id: 0
          version: YHSM-14-BI-Y116CR600-C34A-014-B
          date: 12/20/2017
          size: 64KiB
          capacity: 4032KiB
          capabilities: pci upgrade shadowing cdboot bootselect socketedrom edd int13floppy1200 int13floppy720 int13floppy2880 int5printscreen int14serial int17printer acpi usb biosbootspecification uefi
     *-memory
          description: System Memory
          physical id: 28
          slot: System board or motherboard
          size: 2GiB
          capabilities: ecc
          configuration: errordetection=multi-bit-ecc
        *-bank:0
             description: DIMM DDR3 1066 MHz (0,9 ns)
             product: 00000000
             vendor: Hynix Semiconductor
             physical id: 0
             serial: 00000000
             slot: A1_DIMM0
             size: 2GiB
             width: 8 bits
             clock: 1066MHz (0.9ns)
        *-bank:1
             description: DIMM [empty]
             product: 00000000
             vendor: Hynix Semiconductor
             physical id: 1
             serial: 00000000
             slot: A1_DIMM1
     *-cache:0
          description: L1 cache
          physical id: 32
          slot: CPU Internal L1
          size: 224KiB
          capacity: 224KiB
          capabilities: internal write-back
          configuration: level=1
     *-cache:1
          description: L2 cache
          physical id: 33
          slot: CPU Internal L2
          size: 2MiB
          capacity: 2MiB
          capabilities: internal write-back unified
          configuration: level=2
     *-cpu
          description: CPU
          product: Intel(R) Atom(TM) x5-Z8350 CPU @ 1.44GHz
          vendor: Intel Corp.
          physical id: 34
          bus info: cpu@0
          version: Intel(R) Atom(TM) x5-Z8350 CPU @ 1.44GHz
          slot: SOCKET 0
          size: 647MHz
          capacity: 2400MHz
          width: 64 bits
          clock: 80MHz
          capabilities: x86-64 fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp constant_tsc arch_perfmon pebs bts rep_good nopl xtopology tsc_reliable nonstop_tsc cpuid aperfmperf tsc_known_freq pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm sse4_1 sse4_2 movbe popcnt tsc_deadline_timer aes rdrand lahf_lm 3dnowprefetch epb pti ibrs ibpb stibp tpr_shadow vnmi flexpriority ept vpid tsc_adjust smep erms dtherm ida arat md_clear cpufreq
          configuration: cores=4 enabledcores=4 threads=4
     *-pci
          description: Host bridge
          product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series SoC Transaction Register
          vendor: Intel Corporation
          physical id: 100
          bus info: pci@0000:00:00.0
          version: 36
          width: 32 bits
          clock: 33MHz
          configuration: driver=iosf_mbi_pci
          resources: irq:0
        *-display
             description: VGA compatible controller
             product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCI Configuration Registers
             vendor: Intel Corporation
             physical id: 2
             bus info: pci@0000:00:02.0
             version: 36
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi vga_controller bus_master cap_list rom
             configuration: driver=i915 latency=0
             resources: irq:166 memory:90000000-90ffffff memory:80000000-8fffffff ioport:f000(size=64) memory:c0000-dffff
        *-multimedia
             description: Multimedia controller
             product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Imaging Unit
             vendor: Intel Corporation
             physical id: 3
             bus info: pci@0000:00:03.0
             version: 36
             width: 32 bits
             clock: 33MHz
             capabilities: pm msi cap_list
             configuration: driver=intel_atomisp2_pm latency=0
             resources: irq:255 memory:91000000-913fffff
        *-generic:0
             description: Signal processing controller
             product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Power Management Controller
             vendor: Intel Corporation
             physical id: b
             bus info: pci@0000:00:0b.0
             version: 36
             width: 64 bits
             clock: 33MHz
             capabilities: msi pm cap_list
             configuration: driver=proc_thermal latency=0
             resources: irq:121 memory:9183b000-9183bfff
        *-usb
             description: USB controller
             product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series USB xHCI Controller
             vendor: Intel Corporation
             physical id: 14
             bus info: pci@0000:00:14.0
             version: 36
             width: 64 bits
             clock: 33MHz
             capabilities: pm msi xhci bus_master cap_list
             configuration: driver=xhci_hcd latency=0
             resources: irq:117 memory:91800000-9180ffff
           *-usbhost:0
                product: xHCI Host Controller
                vendor: Linux 5.0.0-37-generic xhci-hcd
                physical id: 0
                bus info: usb@1
                logical name: usb1
                version: 5.00
                capabilities: usb-2.00
                configuration: driver=hub slots=7 speed=480Mbit/s
              *-usb:0
                   description: Mouse
                   product: Usb Mouse
                   vendor: SIGMACHIP
                   physical id: 1
                   bus info: usb@1:1
                   version: 1.10
                   capabilities: usb-1.10
                   configuration: driver=usbhid maxpower=100mA speed=1Mbit/s
              *-usb:1
                   description: Keyboard
                   product: USB KEYBOARD
                   vendor: HAILUCK CO.,LTD
                   physical id: 2
                   bus info: usb@1:2
                   version: 1.00
                   capabilities: usb-1.10
                   configuration: driver=usbhid maxpower=100mA speed=1Mbit/s
              *-usb:2
                   description: Mass storage device
                   product: Cruzer Blade
                   vendor: SanDisk
                   physical id: 3
                   bus info: usb@1:3
                   logical name: scsi0
                   version: 1.00
                   serial: 4C530000211228113571
                   capabilities: usb-2.00 scsi emulated scsi-host
                   configuration: driver=usb-storage maxpower=200mA speed=480Mbit/s
                 *-disk
                      description: SCSI Disk
                      product: Cruzer Blade
                      vendor: SanDisk
                      physical id: 0.0.0
                      bus info: scsi@0:0.0.0
                      logical name: /dev/sda
                      version: 1.00
                      serial: 4C530000211228113571
                      size: 29GiB (31GB)
                      capabilities: removable
                      configuration: ansiversion=6 logicalsectorsize=512 sectorsize=512
                    *-medium
                         physical id: 0
                         logical name: /dev/sda
                         size: 29GiB (31GB)
                         capabilities: partitioned partitioned:dos
                         configuration: signature=5279e142
                       *-volume
                            description: Windows FAT volume
                            vendor: SYSLINUX
                            physical id: 1
                            logical name: /dev/sda1
                            logical name: /media/writer/UBUNTU 18_0
                            version: FAT32
                            serial: 2ed5-8e3f
                            size: 29GiB
                            capacity: 29GiB
                            capabilities: primary bootable fat initialized
                            configuration: FATs=2 filesystem=fat label=UBUNTU 18_0 mount.fstype=vfat mount.options=rw,nosuid,nodev,relatime,uid=1000,gid=1000,fmask=0022,dmask=0022,codepage=437,iocharset=iso8859-1,shortname=mixed,showexec,utf8,flush,errors=remount-ro state=mounted
              *-usb:3
                   description: Video
                   product: USB 2.0 WebCamera
                   vendor: Alcor Micro, Corp.
                   physical id: 4
                   bus info: usb@1:4
                   version: 0.05
                   capabilities: usb-2.00
                   configuration: driver=uvcvideo maxpower=200mA speed=480Mbit/s
           *-usbhost:1
                product: xHCI Host Controller
                vendor: Linux 5.0.0-37-generic xhci-hcd
                physical id: 1
                bus info: usb@2
                logical name: usb2
                version: 5.00
                capabilities: usb-3.00
                configuration: driver=hub slots=6 speed=5000Mbit/s
        *-generic:1
             description: Encryption controller
             product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series Trusted Execution Engine
             vendor: Intel Corporation
             physical id: 1a
             bus info: pci@0000:00:1a.0
             version: 36
             width: 32 bits
             clock: 33MHz
             capabilities: pm msi bus_master cap_list
             configuration: driver=mei_txe latency=0
             resources: irq:120 memory:91700000-917fffff memory:91600000-916fffff
        *-isa
             description: ISA bridge
             product: Atom/Celeron/Pentium Processor x5-E8000/J3xxx/N3xxx Series PCU
             vendor: Intel Corporation
             physical id: 1f
             bus info: pci@0000:00:1f.0
             version: 36
             width: 32 bits
             clock: 33MHz
             capabilities: isa bus_master cap_list
             configuration: driver=lpc_ich latency=0
             resources: irq:0
  *-network
       description: Wireless interface
       physical id: 1
       logical name: wlan0
       serial: ac:35:ee:30:e1:3c
       capabilities: ethernet physical wireless
       configuration: broadcast=yes driver=rtl8723bs ip=192.168.1.90 multicast=yes wireless=IEEE 802.11bgn

Question information

Language:
English Edit question
Status:
Open
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Last query:
2020-01-11
Last reply:
2020-01-05

This question was reopened

  • 2020-01-11 by Zeca
Zeca (writer888) said : #1

OS informations:

Linux writer-Q9 5.0.0-37-generic #40~18.04.1-Ubuntu SMP Thu Nov 14 12:06:39 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

Manfred Hampl (m-hampl) said : #3

Quote from your output: "Home directory not accessible: Permission denied"
This can be the cause of strange behavior.

What is the output of the commands

whoami
echo ~
ls -l /home

Zeca (writer888) said : #4

Thank you for your time Manfred.

After restarting that message did not appear anymore.
I followed these instructions + selected appropriate soundcard (not HDMI) in alsamixer and after a couple o minutes, sound was going!

https://github.com/plbossart/UCM/issues/13#issuecomment-399256736

Appears it was simply a driver issue.

Zeca (writer888) said : #5

Hi there

Sorry had to reopen this.
It worked one day and then stopped working again after installing some programs

I was told to replace the UCM files
https://github.com/plbossart/UCM/issues/13#issuecomment-573352496

and the result was coming back to the scenario above.

Response to your questions:

writer@writer-Q9:~$ whoami
writer
writer@writer-Q9:~$ echo

writer@writer-Q9:~$ echo ~
/home/writer

writer@writer-Q9:~$ ls -l /home
total 8
drwxr-xr-x 16 tester tester 4096 jan 10 23:59 tester
drwxr-xr-x 24 writer writer 4096 jan 11 21:05 writer
writer@writer-Q9:~$

Can you help with this problem?

Provide an answer of your own, or ask Zeca for more information if necessary.

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