Error Installing XUBUNTU into Laptop MSI GE75 Raider 9SG - Installer does not recognice Internal HDs

Asked by Emilio Alvarez Santos

I've been trying to install UBUNTU (Xubuntu, Lubuntu, Ubuntu ...) on an MSI GE75 Raider 9SG laptop for days. I am trying to install from a bootable USB. The problem is that the USB installer does not recognize the internal hard drives of the notebook. It only recognizes the installer's own USB device (16Gbs) and calls it / dev / sda1.

It is possible to see it in the following image. This is the final result of the installation, where only the option to see the USB device pernita. It does not give options to see other devices or install UBUNTU in a place other than / dev / sda

https://i.ibb.co/7jK9yJz/instalacion-0-1280x720.jpg

The basic specifications of the laptop manufacturer are:

Brand: MSI
Model: GE75 Raider 9SG
CPU: Up to 9th Gen. Intel® Core ™ i9 Processor
CHIPSET: Intel® HM370
MEMORY TYPE: DDR4-2666 - 64Gbs

Many tutorials coincide on the following points:

- Remove safe mode at system startup
- Suppress quick start
- Suppress hibernate mode

All this I have already done and the result is always the same: It only recognizes the installation USB itself.

I attach different screenshots of the BIOS, current partitioning that I have and the final window where only the device is seen on / dev / sda

https://i.ibb.co/58xZ1nr/BIOS-0-1280x720.jpg

https://i.ibb.co/fFkm651/BIOS-1-1280x720.jpg

https://i.ibb.co/0JVsmqB/BIOS-2-1280x720.jpg

https://i.ibb.co/Zf05ZZQ/BIOS-3-1280x720.jpg

https://i.ibb.co/dcjJJ8F/BIOS-5-1280x720.jpg

https://i.ibb.co/mqHZjTq/particionado-0-1280x720.jpg

https://i.ibb.co/FKY36fh/botones-0-1280x720.jpg

https://i.ibb.co/7jK9yJz/instalacion-0-1280x720.jpg

Thanks in advance, Emilio

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Emilio Alvarez Santos
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actionparsnip (andrew-woodhead666) said :
#1

What disk controller does the system use? Sounds like you need a driver for that.

If you try the OS and press CTRL + ALT + T you can run:

sudo lshw | less

You can read the hardware and see the RAID controller.

Revision history for this message
Emilio Alvarez Santos (dr7tbien) said :
#2

*-storage
             description: RAID bus controller
             product: 82801 Mobile SATA Controller [RAID mode]
             vendor: Intel Corporation
             physical id: 17
             bus info: pci@0000:00:17.0
             version: 10
             width: 32 bits
             clock: 66MHz
             capabilities: storage msix pm bus_master cap_list
             configuration: driver=ahci latency=0
             resources: irq:16 memory:a5390000-a5397fff memory:a53a3000-a53a30ff ioport:5090(size=8) ioport:5080(size=4) ioport:5060(size=32) memory:a5300000-a537ffff

Revision history for this message
Emilio Alvarez Santos (dr7tbien) said :
#3

Sorry for the last msg, it was sending for me by error.

The out put of the command show | less is too long for paste it hear. Thw only reference to RAID in the whole output are the following lines:

*-storage
             description: RAID bus controller
             product: 82801 Mobile SATA Controller [RAID mode]
             vendor: Intel Corporation
             physical id: 17
             bus info: pci@0000:00:17.0
             version: 10
             width: 32 bits
             clock: 66MHz
             capabilities: storage msix pm bus_master cap_list
             configuration: driver=ahci latency=0
             resources: irq:16 memory:a5390000-a5397fff memory:a53a3000-a53a30ff ioport:5090(size=8) ioport:5080(size=4) ioport:5060(size=32) memory:a5300000-a537ffff

I hope this data can help.

Emilio

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#4

That's perfect. If you run:

sudo apt install scsitools
sudo rescan-scsi-bus.sh

Do you then see the array with:

sudo fdisk -l

Thanks

Revision history for this message
Emilio Alvarez Santos (dr7tbien) said :
#5

Hi and many thanks for your help. I'm going to paste the result of rescan-scsi-tools:

It seems that it does not recognize any new disc:

0 new device(s) found.
0 device(s) removed.

This is the command and the result:

#########################################################

xubuntu@xubuntu:~$ sudo /sbin/rescan-scsi-bus

/sbin/rescan-scsi-bus: line 592: [: 1.57: integer expression expected
Host adapter 0 (ahci) found.
Host adapter 1 (ahci) found.
Host adapter 2 (ahci) found.
Host adapter 3 (ahci) found.
Host adapter 4 (ahci) found.
Host adapter 5 (ahci) found.
Host adapter 6 (usb-storage) found.
Scanning SCSI subsystem for new devices
Scanning host 0 for SCSI target IDs 0 1 2 3 4 5 6 7, all LUNs
Scanning host 1 for SCSI target IDs 0 1 2 3 4 5 6 7, all LUNs
Scanning host 2 for SCSI target IDs 0 1 2 3 4 5 6 7, all LUNs
Scanning host 3 for SCSI target IDs 0 1 2 3 4 5 6 7, all LUNs
Scanning host 4 for SCSI target IDs 0 1 2 3 4 5 6 7, all LUNs
Scanning host 5 for SCSI target IDs 0 1 2 3 4 5 6 7, all LUNs
Scanning host 6 for SCSI target IDs 0 1 2 3 4 5 6 7, all LUNs
Scanning for device 6 0 0 0 ...
OLD: Host: scsi6 Channel: 00 Id: 00 Lun: 00
      Vendor: Kingston Model: DataTraveler 2.0 Rev: 1.00
      Type: Direct-Access ANSI SCSI revision: 04
0 new device(s) found.
0 device(s) removed.

#############################################

Revision history for this message
Emilio Alvarez Santos (dr7tbien) said :
#6

Command result of sudo fdisk -l:

xubuntu@xubuntu:~$ sudo fdisk -l

############################################

Disk /dev/loop0: 1.3 GiB, 1338576896 bytes, 2614408 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes

Disk /dev/sda: 14.4 GiB, 15479597056 bytes, 30233588 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0x55a7867a

Device Boot Start End Sectors Size Id Type
/dev/sda1 * 0 2787775 2787776 1.3G 0 Empty
/dev/sda2 2711152 2715823 4672 2.3M ef EFI (FAT-12/16/32)

##############################################

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#7

https://unix.stackexchange.com/questions/477636/mounting-a-raid-0-pair-of-m-2-drives-from-older-pc

You could post on here, maybe. I can see the hardware certified. as far as I can see......

Revision history for this message
Emilio Alvarez Santos (dr7tbien) said :
#8

[Solved at 50%]

I have been able to solve the issue of installing ubuntu at the cost of exchanging RAID 0 configuration for a SATA AHCI system.

The MSI GE75 RAIDER MSG notebook has 2 SSD storage hard drives of 1 Terabyte each. When configuring them in the BIOS in RAID0 mode, the operating systems perceive a single disk of size 2 Terabytes.

A RAID 0 system is in intensive jobs is faster in write mode than the SATA AHCL system. This is why I consider the problem solved only at 50%.

However, I think we have been able to solve this by allocating disk 1 for reading the most of the time.

Into disk 1 lie the operating systems: windows, linux, etc ...

On disk 2 are all the data from Windows Documents, Windows images, videos etc, and the /home/users directories of linux.

Dedicating disk 1 to reading is easy with Linux, but somewhat more difficult in windows, where many applications only write to the disk where they are installed.

BIOS CONFIGURATION for installing linux ubuntu:

Start the bios by pressing the DELETE key before starting the device.
Delete the RAID system
Set SATA MODE SELECTION in AHCI mode

Now when we drag from USB we can see 2 hard drives and install ubuntu.

If you can think of any system to install ubuntu on raid 0 I will be happy to read it and even install it.

Thank you all for reading me and especially to actionparsnip. :)

Emilio