My main laptop display is unclaimed and unknown and my hdmi connection to a second monitor does not work

Asked by adam mattel

I am looking for assistance as to the steps to take to fix the problems I have detailed above.

here are the diagnostics I have run on my system.

adam@adam-HP-Laptop-15-dy1xxx:~$ lspci -nnk | egrep -i '3d|aphics|display|nouveau|nvidia|radeon|trident|vesa|vga'; uname -a; Xorg -version; sudo apt-get update; sudo apt-get install mesa-utils hardinfo fbset nux-tools inxi; inxi -F; sudo fbset -i; apt-cache show xserver-xorg | grep Version; xrandr; fglrxinfo; nvidia-settings -g |head -n 30 ; sudo lshw -short; sudo lshw -C display; dpkg -l | egrep -i 'fgl|intel|mesa|mesa-utils|nvidia|nouveau|radeon|trident|video-ati'; cat /etc/lsb-release; dmesg | egrep -i 'abort|ailed|bug|error|fail|fgl|GLX|GPU|intel|missing|nouveau|NVIDIA|radeon|segment|trident|VESA|VGA|wfb|\(EE\)|\(WW\)'; cat /proc/cpuinfo | grep -I model; cat /var/log/Xorg.0.log | egrep -i 'abort|ailed|bug|display|error|fail|fgl|GLX|GPU|intel|issing|nouveau|nvidia|radeon|segment|trident|VESA|VGA|wfb|\(EE\)|\(WW\)'; sudo dmidecode|egrep 'anufact|roduct|erial|elease'; cat /etc/X11/xorg.conf; /usr/lib/nux/unity_support_test -p; ubuntu-support-status ; sudo lsmod
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:8a52] (rev 07)
Linux adam-HP-Laptop-15-dy1xxx 5.0.0-36-generic #39~18.04.1-Ubuntu SMP Tue Nov 12 11:09:50 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux
/usr/lib/xorg/Xorg.wrap: Only console users are allowed to run the X server
Hit:1 http://us.archive.ubuntu.com/ubuntu bionic InRelease
Hit:2 http://security.ubuntu.com/ubuntu bionic-security InRelease
Hit:3 http://us.archive.ubuntu.com/ubuntu bionic-updates InRelease
Hit:4 http://ppa.launchpad.net/oibaf/graphics-drivers/ubuntu bionic InRelease
Hit:5 http://archive.canonical.com/ubuntu bionic InRelease
Hit:6 http://us.archive.ubuntu.com/ubuntu bionic-backports InRelease
Reading package lists... Done
Reading package lists... Done
Building dependency tree
Reading state information... Done
inxi is already the newest version (2.3.56-1).
mesa-utils is already the newest version (8.4.0-1).
The following package was automatically installed and is no longer required:
  libllvm8
Use 'sudo apt autoremove' to remove it.
The following additional packages will be installed:
  libc-dev-bin libc6-dev linux-libc-dev manpages-dev zlib1g-dev
Suggested packages:
  glibc-doc
The following NEW packages will be installed:
  fbset hardinfo libc-dev-bin libc6-dev linux-libc-dev manpages-dev nux-tools
  zlib1g-dev
0 upgraded, 8 newly installed, 0 to remove and 0 not upgraded.
Need to get 6,579 kB of archives.
After this operation, 30.6 MB of additional disk space will be used.
Do you want to continue? [Y/n] y
Get:1 http://us.archive.ubuntu.com/ubuntu bionic/main amd64 fbset amd64 2.1-30 [120 kB]
Get:2 http://us.archive.ubuntu.com/ubuntu bionic/main amd64 libc-dev-bin amd64 2.27-3ubuntu1 [71.8 kB]
Get:3 http://us.archive.ubuntu.com/ubuntu bionic-updates/main amd64 linux-libc-dev amd64 4.15.0-70.79 [1,079 kB]
Get:4 http://us.archive.ubuntu.com/ubuntu bionic/main amd64 libc6-dev amd64 2.27-3ubuntu1 [2,587 kB]
Get:5 http://us.archive.ubuntu.com/ubuntu bionic/main amd64 zlib1g-dev amd64 1:1.2.11.dfsg-0ubuntu2 [176 kB]
Get:6 http://us.archive.ubuntu.com/ubuntu bionic/universe amd64 hardinfo amd64 0.5.1+git20180227-1 [319 kB]
Get:7 http://us.archive.ubuntu.com/ubuntu bionic/main amd64 manpages-dev all 4.15-1 [2,217 kB]
Get:8 http://us.archive.ubuntu.com/ubuntu bionic-updates/universe amd64 nux-tools amd64 4.0.8+18.04.20180622.2-0ubuntu1 [10.4 kB]
Fetched 6,579 kB in 4s (1,615 kB/s)
Selecting previously unselected package fbset.
(Reading database ... 223786 files and directories currently installed.)
Preparing to unpack .../0-fbset_2.1-30_amd64.deb ...
Unpacking fbset (2.1-30) ...
Selecting previously unselected package libc-dev-bin.
Preparing to unpack .../1-libc-dev-bin_2.27-3ubuntu1_amd64.deb ...
Unpacking libc-dev-bin (2.27-3ubuntu1) ...
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Preparing to unpack .../2-linux-libc-dev_4.15.0-70.79_amd64.deb ...
Unpacking linux-libc-dev:amd64 (4.15.0-70.79) ...
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Unpacking libc6-dev:amd64 (2.27-3ubuntu1) ...
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Unpacking zlib1g-dev:amd64 (1:1.2.11.dfsg-0ubuntu2) ...
Selecting previously unselected package hardinfo.
Preparing to unpack .../5-hardinfo_0.5.1+git20180227-1_amd64.deb ...
Unpacking hardinfo (0.5.1+git20180227-1) ...
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Preparing to unpack .../7-nux-tools_4.0.8+18.04.20180622.2-0ubuntu1_amd64.deb ...
Unpacking nux-tools (4.0.8+18.04.20180622.2-0ubuntu1) ...
Setting up linux-libc-dev:amd64 (4.15.0-70.79) ...
Setting up nux-tools (4.0.8+18.04.20180622.2-0ubuntu1) ...
Setting up libc-dev-bin (2.27-3ubuntu1) ...
Setting up fbset (2.1-30) ...
Setting up manpages-dev (4.15-1) ...
Setting up libc6-dev:amd64 (2.27-3ubuntu1) ...
Setting up zlib1g-dev:amd64 (1:1.2.11.dfsg-0ubuntu2) ...
Setting up hardinfo (0.5.1+git20180227-1) ...
Processing triggers for desktop-file-utils (0.23-1ubuntu3.18.04.2) ...
Processing triggers for man-db (2.8.3-2ubuntu0.1) ...
Processing triggers for gnome-menus (3.13.3-11ubuntu1.1) ...
Processing triggers for mime-support (3.60ubuntu1) ...
System: Host: adam-HP-Laptop-15-dy1xxx Kernel: 5.0.0-36-generic x86_64
           bits: 64
           Desktop: Gnome 3.28.4 Distro: Ubuntu 18.04.3 LTS
Machine: Device: laptop System: HP product: HP Laptop 15-dy1xxx serial: N/A
           Mobo: HP model: 86C9 v: 56.20 serial: N/A
           UEFI: AMI v: F.06 date: 09/10/2019
Battery BAT0: charge: 41.3 Wh 100.3% condition: 41.2/41.2 Wh (100%)
CPU: Quad core Intel Core i7-1065G7 (-MT-MCP-) cache: 8192 KB
           clock speeds: max: 3900 MHz 1: 1278 MHz 2: 937 MHz 3: 1081 MHz
           4: 487 MHz 5: 1177 MHz 6: 930 MHz 7: 920 MHz 8: 1131 MHz
Graphics: Card: Intel Device 8a52
           Display Server: x11 (X.Org 1.20.4 )
           drivers: fbdev (unloaded: modesetting,vesa)
           Resolution: 1024x768@76.00hz
           OpenGL: renderer: llvmpipe (LLVM 9.0.0, 256 bits)
           version: 3.3 Mesa 20.0.0-devel (git-3b34941 2019-11-16 bionic-oibaf-ppa)
Audio: Card Intel Device 34c8 driver: snd_hda_intel
           Sound: Advanced Linux Sound Architecture v: k5.0.0-36-generic
Network: Card: Realtek Device c822 driver: rtw_pci
           IF: wlo1 state: up speed: N/A duplex: N/A mac: 40:23:43:5f:eb:7b
Drives: HDD Total Size: 14.4GB (71.1% used)
           ID-1: /dev/nvme0n1 model: INTEL_HBRPEKNX0101AHO size: 14.4GB
           ID-2: /dev/nvme1n1 model: INTEL_HBRPEKNX0101AH size: 256.1GB
Partition: ID-1: / size: 234G used: 9.6G (5%) fs: ext4 dev: /dev/nvme1n1p2
RAID: No RAID devices: /proc/mdstat, md_mod kernel module present
Sensors: System Temperatures: cpu: 54.0C mobo: N/A
           Fan Speeds (in rpm): cpu: N/A
Info: Processes: 284 Uptime: 1 day Memory: 3044.1/7726.0MB
           Client: Shell (bash) inxi: 2.3.56

mode "1024x768-76"
    # D: 78.653 MHz, H: 59.949 kHz, V: 75.694 Hz
    geometry 1024 768 1024 768 32
    timings 12714 128 32 16 4 128 4
    rgba 8/16,8/8,8/0,8/24
endmode

Frame buffer device information:
    Name : EFI VGA
    Address : 0x90000000
    Size : 3145728
    Type : PACKED PIXELS
    Visual : TRUECOLOR
    XPanStep : 0
    YPanStep : 0
    YWrapStep : 0
    LineLength : 4096
    Accelerator : No
Version: 1:7.7+19ubuntu7.1
Version: 1:7.7+19ubuntu7
xrandr: Failed to get size of gamma for output default
Screen 0: minimum 1024 x 768, current 1024 x 768, maximum 1024 x 768
default connected primary 1024x768+0+0 0mm x 0mm
   1024x768 76.00*
fglrxinfo: command not found

Command 'nvidia-settings' not found, but can be installed with:

sudo apt install nvidia-settings

H/W path Device Class Description
=================================================
                       system HP Laptop 15-dy1xxx (8MM67UA#ABA)
/0 bus 86C9
/0/0 memory 64KiB BIOS
/0/12 memory 8GiB System Memory
/0/12/0 memory 8GiB SODIMM DDR4 Synchronous 3200 MHz (0.3
/0/12/1 memory SODIMM [empty]
/0/1e memory 192KiB L1 cache
/0/1f memory 128KiB L1 cache
/0/20 memory 2MiB L2 cache
/0/21 memory 8MiB L3 cache
/0/22 processor Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
/0/100 bridge Intel Corporation
/0/100/2 display Intel Corporation
/0/100/4 generic Intel Corporation
/0/100/14 bus Ice Lake-LP USB 3.1 xHCI Host Controller
/0/100/14/0 usb1 bus xHCI Host Controller
/0/100/14/0/1 input USB Optical Mouse
/0/100/14/0/3 multimedia HP TrueVision HD Camera
/0/100/14/0/a communication Bluetooth Radio
/0/100/14/1 usb2 bus xHCI Host Controller
/0/100/14.2 memory RAM memory
/0/100/15 bus Ice Lake-LP Serial IO I2C Controller #0
/0/100/15.1 bus Ice Lake-LP Serial IO I2C Controller #1
/0/100/16 communication Intel Corporation
/0/100/17 storage 82801 Mobile SATA Controller [RAID mode]
/0/100/1c bridge Intel Corporation
/0/100/1c/0 wlo1 network Realtek Semiconductor Co., Ltd.
/0/100/1d bridge Ice Lake-LP PCI Express Root Port #9
/0/100/1d/0 storage Intel Corporation
/0/100/1d.2 bridge Intel Corporation
/0/100/1d.2/0 storage Intel Corporation
/0/100/1f bridge Ice Lake-LP LPC Controller
/0/100/1f.3 multimedia Intel Corporation
/0/100/1f.4 bus Ice Lake-LP SMBus Controller
/0/100/1f.5 bus Ice Lake-LP SPI Controller
/1 power HT03041XL
  *-display UNCLAIMED
       description: VGA compatible controller
       product: Intel Corporation
       vendor: Intel Corporation
       physical id: 2
       bus info: pci@0000:00:02.0
       version: 07
       width: 64 bits
       clock: 33MHz
       capabilities: pciexpress msi pm vga_controller bus_master cap_list
       configuration: latency=0
       resources: memory:81000000-81ffffff memory:90000000-9fffffff ioport:4000(size=64) memory:c0000-dffff
ii gir1.2-ibus-1.0:amd64 1.5.17-3ubuntu5.2 amd64 Intelligent Input Bus - introspection data
ii i965-va-driver:amd64 2.1.0-0ubuntu1 amd64 VAAPI driver for Intel G45 & HD Graphics family
ii ibus 1.5.17-3ubuntu5.2 amd64 Intelligent Input Bus - core
ii ibus-gtk:amd64 1.5.17-3ubuntu5.2 amd64 Intelligent Input Bus - GTK+2 support
ii ibus-gtk3:amd64 1.5.17-3ubuntu5.2 amd64 Intelligent Input Bus - GTK+3 support
ii intel-microcode 3.20191112-0ubuntu0.18.04.2 amd64 Processor microcode firmware for Intel CPUs
ii iucode-tool 2.3.1-1 amd64 Intel processor microcode tool
ii libdrm-intel1:amd64 2.4.100+git1911150630.a39c34~oibaf~b amd64 Userspace interface to intel-specific kernel DRM services -- runtime
ii libdrm-nouveau2:amd64 2.4.100+git1911150630.a39c34~oibaf~b amd64 Userspace interface to nouveau-specific kernel DRM services -- runtime
ii libdrm-radeon1:amd64 2.4.100+git1911150630.a39c34~oibaf~b amd64 Userspace interface to radeon-specific kernel DRM services -- runtime
ii libegl-mesa0:amd64 20.0~git1911160730.3b3494~oibaf~b amd64 free implementation of the EGL API -- Mesa vendor library
ii libegl1-mesa:amd64 20.0~git1911160730.3b3494~oibaf~b amd64 transitional dummy package
ii libgl1-mesa-dri:amd64 20.0~git1911160730.3b3494~oibaf~b amd64 free implementation of the OpenGL API -- DRI modules
ii libgl1-mesa-glx:amd64 20.0~git1911160730.3b3494~oibaf~b amd64 transitional dummy package
ii libglapi-mesa:amd64 20.0~git1911160730.3b3494~oibaf~b amd64 free implementation of the GL API -- shared library
ii libglu1-mesa:amd64 9.0.0-2.1build1 amd64 Mesa OpenGL utility library (GLU)
ii libglx-mesa0:amd64 20.0~git1911160730.3b3494~oibaf~b amd64 free implementation of the OpenGL API -- GLX vendor library
ii libibus-1.0-5:amd64 1.5.17-3ubuntu5.2 amd64 Intelligent Input Bus - shared library
ii libwayland-egl1-mesa:amd64 20.0~git1911160730.3b3494~oibaf~b amd64 transitional dummy package
ii mesa-utils 8.4.0-1 amd64 Miscellaneous Mesa GL utilities
ii mesa-va-drivers:amd64 20.0~git1911160730.3b3494~oibaf~b amd64 Mesa VA-API video acceleration drivers
ii mesa-vdpau-drivers:amd64 20.0~git1911160730.3b3494~oibaf~b amd64 Mesa VDPAU video acceleration drivers
ii xserver-xorg-video-ati-hwe-18.04 1:19.0.1-0ubuntu1~18.04.1 amd64 X.Org X server -- AMD/ATI display driver wrapper
ii xserver-xorg-video-intel-hwe-18.04 2:2.99.917+git20171229-1ubuntu1~18.04.1 amd64 X.Org X server -- Intel i8xx, i9xx display driver
ii xserver-xorg-video-nouveau-hwe-18.04 1:1.0.16-1~18.04.1 amd64 X.Org X server -- Nouveau display driver
ii xserver-xorg-video-radeon-hwe-18.04 1:19.0.1-0ubuntu1~18.04.1 amd64 X.Org X server -- AMD/ATI Radeon display driver
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=18.04
DISTRIB_CODENAME=bionic
DISTRIB_DESCRIPTION="Ubuntu 18.04.3 LTS"
[ 0.000000] Intel GenuineIntel
[ 0.008455] ACPI: SSDT 0x0000000071924000 006881 (v02 INTEL TcssSsdt 00001000 INTL 20180927)
[ 0.043495] Reserving Intel graphics memory at [mem 0x7c800000-0x803fffff]
[ 0.116181] smpboot: CPU0: Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz (family: 0x6, model: 0x7e, stepping: 0x5)
[ 0.116248] WARNING: CPU: 0 PID: 1 at /build/linux-hwe-X76GcN/linux-hwe-5.0.0/arch/x86/events/intel/core.c:4714 intel_pmu_init+0x124e/0x14a3
[ 0.116254] RIP: 0010:intel_pmu_init+0x124e/0x14a3
[ 0.116281] full-width counters, Intel PMU driver.
[ 0.173420] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS01._UPC], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173425] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173428] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS01._PLD], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173429] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173550] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS02._UPC], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173552] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173554] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS02._PLD], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173555] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173558] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS03._UPC], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173560] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173562] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS03._PLD], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173563] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173627] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS04._UPC], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173628] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173630] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS04._PLD], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173632] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173634] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS05._UPC], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173636] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173638] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS05._PLD], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173639] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173642] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS06._UPC], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173643] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173645] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS06._PLD], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173646] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173649] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS07._UPC], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173650] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173652] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS07._PLD], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173653] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173656] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS08._UPC], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173658] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173659] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS08._PLD], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173661] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173780] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS09._UPC], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173781] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173783] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS09._PLD], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173784] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173910] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS10._UPC], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173911] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.173913] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.HS10._PLD], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.173914] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.174031] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.SS01._UPC], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.174033] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.174035] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.SS01._PLD], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.174036] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.174039] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.SS02._UPC], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.174040] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.174042] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.SS02._PLD], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.174043] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.174046] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.SS03._UPC], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.174047] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.174049] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.SS03._PLD], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.174050] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.174053] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.SS04._UPC], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.174055] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.174056] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.SS04._PLD], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.174058] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.174060] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.SS05._UPC], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.174062] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.174064] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.SS05._PLD], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.174065] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.174068] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.SS06._UPC], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.174069] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.174071] ACPI BIOS Error (bug): Failure creating [\_SB.PCI0.XHC.RHUB.SS06._PLD], AE_ALREADY_EXISTS (20181213/dswload2-324)
[ 0.174072] ACPI Error: AE_ALREADY_EXISTS, During name lookup/catalog (20181213/psobject-221)
[ 0.205839] PCI: Using host bridge windows from ACPI; if necessary, use "pci=nocrs" and report a bug
[ 0.231708] acpi PNP0A08:00: _OSC: OS supports [ExtendedConfig ASPM ClockPM Segments MSI]
[ 0.252256] pci 0000:00:02.0: vgaarb: setting as boot VGA device
[ 0.252256] pci 0000:00:02.0: vgaarb: VGA device added: decodes=io+mem,owns=io+mem,locks=none
[ 0.252256] pci 0000:00:02.0: vgaarb: bridge control possible
[ 0.252256] vgaarb: loaded
[ 0.754129] fb0: EFI VGA frame buffer device
[ 0.754142] intel_idle: does not run on family 6 model 126
[ 0.757576] [Firmware Bug]: Invalid critical threshold (0)
[ 0.776914] intel_pstate: Intel P-state driver initializing
[ 0.777979] intel_pstate: HWP enabled
[ 0.812882] Segment Routing with IPv6
[ 0.813289] RAS: Correctable Errors collector initialized.
[ 2.077064] EXT4-fs (nvme1n1p2): re-mounted. Opts: errors=remount-ro
[ 2.248140] intel-lpss 0000:00:15.0: enabling device (0004 -> 0006)
[ 2.271815] idma64 idma64.0: Found Intel integrated DMA 64-bit
[ 2.277689] ACPI Error: Field [D128] at bit offset/length 128/1024 exceeds size of target Buffer (160 bits) (20181213/dsopcode-201)
[ 2.277712] ACPI Error: Method parse/execution failed \HWMC, AE_AML_BUFFER_LIMIT (20181213/psparse-531)
[ 2.277888] ACPI Error: Method parse/execution failed \_SB.WMID.WMAA, AE_AML_BUFFER_LIMIT (20181213/psparse-531)
[ 2.278591] ACPI Error: Field [D128] at bit offset/length 128/1024 exceeds size of target Buffer (160 bits) (20181213/dsopcode-201)
[ 2.278609] ACPI Error: Method parse/execution failed \HWMC, AE_AML_BUFFER_LIMIT (20181213/psparse-531)
[ 2.279837] ACPI Error: Method parse/execution failed \_SB.WMID.WMAA, AE_AML_BUFFER_LIMIT (20181213/psparse-531)
[ 2.280232] ACPI Error: Field [D128] at bit offset/length 128/1024 exceeds size of target Buffer (160 bits) (20181213/dsopcode-201)
[ 2.280248] ACPI Error: Method parse/execution failed \HWMC, AE_AML_BUFFER_LIMIT (20181213/psparse-531)
[ 2.280292] ACPI Error: Method parse/execution failed \_SB.WMID.WMAA, AE_AML_BUFFER_LIMIT (20181213/psparse-531)
[ 2.281481] ACPI Error: Field [D128] at bit offset/length 128/1024 exceeds size of target Buffer (160 bits) (20181213/dsopcode-201)
[ 2.281502] ACPI Error: Method parse/execution failed \HWMC, AE_AML_BUFFER_LIMIT (20181213/psparse-531)
[ 2.281510] ACPI Error: Method parse/execution failed \_SB.WMID.WMAA, AE_AML_BUFFER_LIMIT (20181213/psparse-531)
[ 2.281574] ACPI Error: Field [D128] at bit offset/length 128/1024 exceeds size of target Buffer (160 bits) (20181213/dsopcode-201)
[ 2.281588] ACPI Error: Method parse/execution failed \HWMC, AE_AML_BUFFER_LIMIT (20181213/psparse-531)
[ 2.281594] ACPI Error: Method parse/execution failed \_SB.WMID.WMAA, AE_AML_BUFFER_LIMIT (20181213/psparse-531)
[ 2.300143] intel-lpss 0000:00:15.1: enabling device (0004 -> 0006)
[ 2.300556] idma64 idma64.1: Found Intel integrated DMA 64-bit
[ 2.315908] RAPL PMU: hw unit of domain pp1-gpu 2^-14 Joules
[ 2.329794] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[ 64.564178] snd_hda_intel 0000:00:1f.3: couldn't bind with audio component
[ 64.633620] snd_hda_codec_hdmi hdaudioC0D2: No i915 binding for Intel HDMI/DP codec
[ 64.636914] input: HDA Intel PCH Mic as /devices/pci0000:00/0000:00:1f.3/sound/card0/input14
[ 64.636968] input: HDA Intel PCH Headphone as /devices/pci0000:00/0000:00:1f.3/sound/card0/input15
model : 126
model name : Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
model : 126
model name : Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
model : 126
model name : Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
model : 126
model name : Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
model : 126
model name : Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
model : 126
model name : Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
model : 126
model name : Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
model : 126
model name : Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz
 (WW) warning, (EE) error, (NI) not implemented, (??) unknown.
[ 3.784] (==) Automatically adding GPU devices
[ 3.784] (==) Automatically binding GPU devices
[ 3.784] (WW) The directory "/usr/share/fonts/X11/cyrillic" does not exist.
[ 3.784] (WW) The directory "/usr/share/fonts/X11/100dpi/" does not exist.
[ 3.784] (WW) The directory "/usr/share/fonts/X11/75dpi/" does not exist.
[ 3.784] (WW) The directory "/usr/share/fonts/X11/100dpi" does not exist.
[ 3.784] (WW) The directory "/usr/share/fonts/X11/75dpi" does not exist.
[ 3.787] (II) LoadModule: "glx"
[ 3.787] (II) Loading /usr/lib/xorg/modules/extensions/libglx.so
[ 3.788] (II) Module glx: vendor="X.Org Foundation"
[ 3.788] (==) Matched vesa as autoconfigured driver 2
[ 3.789] (II) LoadModule: "vesa"
[ 3.789] (II) Loading /usr/lib/xorg/modules/drivers/vesa_drv.so
[ 3.789] (II) Module vesa: vendor="X.Org Foundation"
[ 3.789] (II) VESA: driver for VESA chipsets: vesa
[ 3.789] (EE) open /dev/dri/card0: No such file or directory
[ 3.789] (WW) Falling back to old probe method for modesetting
[ 3.789] (EE) open /dev/dri/card0: No such file or directory
[ 3.789] (EE) Screen 0 deleted because of no matching config section.
[ 3.789] (II) FBDEV(0): Creating default Display subsection in Screen section
[ 3.789] (II) FBDEV(0): hardware: EFI VGA (video memory: 3072kB)
[ 3.789] (II) UnloadModule: "vesa"
[ 3.789] (II) Unloading vesa
[ 3.794] (II) Initializing extension GLX
[ 3.794] (II) AIGLX: Screen 0 is not DRI2 capable
[ 3.972] (II) IGLX: Loaded and initialized swrast
[ 3.972] (II) GLX: Initialized DRISWRAST GL provider for screen 0
[ 64.666] (II) config/udev: Adding input device HDA Intel PCH Headphone (/dev/input/event10)
[ 64.670] (II) config/udev: Adding input device HDA Intel PCH Mic (/dev/input/event9)
 Release Date: 09/10/2019
  Serial services are supported (int 14h)
 Manufacturer: HP
 Product Name: HP Laptop 15-dy1xxx
 Serial Number: 5CD941K1T7
 Manufacturer: HP
 Product Name: 86C9
 Serial Number: PJKQC028JCV1OY
 Manufacturer: HP
 Serial Number: 5CD941K1T7
 Manufacturer: 333-42-5C-A
 SBDS Serial Number: 0086
 SBDS Manufacture Date: 2019-09-26
 Manufacturer: Micron
 Serial Number: 231EAF10
 Manufacturer: Not Specified
 Serial Number: Not Specified
 Manufacturer: Intel(R) Corporation
 Serial Number: To Be Filled By O.E.M.
cat: /etc/X11/xorg.conf: No such file or directory
OpenGL vendor string: VMware, Inc.
OpenGL renderer string: llvmpipe (LLVM 9.0.0, 256 bits)
OpenGL version string: 3.1 Mesa 20.0.0-devel (git-3b34941 2019-11-16 bionic-oibaf-ppa)

Not software rendered: no
Not blacklisted: yes
GLX fbconfig: yes
GLX texture from pixmap: yes
GL npot or rect textures: yes
GL vertex program: yes
GL fragment program: yes
GL vertex buffer object: yes
GL framebuffer object: yes
GL version is 1.4+: yes

Unity 3D supported: no
Support status summary of 'adam-HP-Laptop-15-dy1xxx':

You have 1585 packages (94.9%) supported until April 2023 (Canonical - 5y)
You have 55 packages (3.3%) supported until April 2021 (Community - 3y)
You have 3 packages (0.2%) supported until April 2021 (Canonical - 3y)

You have 1 packages (0.1%) that can not/no-longer be downloaded
You have 27 packages (1.6%) that are unsupported

Your Hardware Enablement Stack (HWE) is supported until April 2023.

Run with --show-unsupported, --show-supported or --show-all to see more details
Module Size Used by
snd_hda_codec_hdmi 53248 0
snd_hda_codec_realtek 114688 1
snd_hda_codec_generic 77824 1 snd_hda_codec_realtek
ledtrig_audio 16384 2 snd_hda_codec_generic,snd_hda_codec_realtek
rfcomm 77824 4
ip6table_filter 16384 0
ip6_tables 32768 1 ip6table_filter
iptable_filter 16384 0
bpfilter 24576 0
ccm 20480 3
cmac 16384 1
bnep 24576 2
nls_iso8859_1 16384 1
i915 1826816 0
joydev 28672 0
x86_pkg_temp_thermal 20480 0
intel_powerclamp 20480 0
coretemp 20480 0
kvm_intel 241664 0
kvmgt 28672 0
hid_multitouch 28672 0
hid_generic 16384 0
vfio_mdev 16384 0
crct10dif_pclmul 16384 1
crc32_pclmul 16384 0
ghash_clmulni_intel 16384 0
arc4 16384 2
aesni_intel 372736 4
mdev 24576 2 kvmgt,vfio_mdev
snd_hda_intel 49152 6
vfio_iommu_type1 28672 0
snd_hda_codec 135168 4 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec_realtek
aes_x86_64 20480 1 aesni_intel
crypto_simd 16384 1 aesni_intel
cryptd 24576 3 crypto_simd,ghash_clmulni_intel,aesni_intel
rtwpci 24576 0
glue_helper 16384 1 aesni_intel
snd_hda_core 86016 5 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek
rtw88 462848 1 rtwpci
vfio 32768 3 kvmgt,vfio_mdev,vfio_iommu_type1
snd_hwdep 20480 1 snd_hda_codec
intel_cstate 20480 0
btusb 49152 0
kvm 647168 2 kvmgt,kvm_intel
snd_pcm 102400 4 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_hda_core
intel_rapl_perf 16384 0
btrtl 20480 1 btusb
snd_seq_midi 20480 0
mac80211 819200 2 rtwpci,rtw88
btbcm 16384 1 btusb
snd_seq_midi_event 16384 1 snd_seq_midi
btintel 24576 1 btusb
irqbypass 16384 1 kvm
snd_rawmidi 36864 1 snd_seq_midi
bluetooth 557056 33 btrtl,btintel,btbcm,bnep,btusb,rfcomm
drm_kms_helper 180224 1 i915
uvcvideo 94208 0
input_leds 16384 0
drm 483328 2 drm_kms_helper,i915
videobuf2_vmalloc 20480 1 uvcvideo
videobuf2_memops 20480 1 videobuf2_vmalloc
serio_raw 20480 0
videobuf2_v4l2 24576 1 uvcvideo
hp_wmi 16384 0
videobuf2_common 45056 2 videobuf2_v4l2,uvcvideo
sparse_keymap 16384 1 hp_wmi
snd_seq 69632 2 snd_seq_midi,snd_seq_midi_event
videodev 204800 3 videobuf2_v4l2,uvcvideo,videobuf2_common
snd_seq_device 16384 3 snd_seq,snd_seq_midi,snd_rawmidi
idma64 20480 0
snd_timer 36864 2 snd_seq,snd_pcm
mei_me 40960 0
snd 86016 23 snd_hda_codec_generic,snd_seq,snd_seq_device,snd_hda_codec_hdmi,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek,snd_timer,snd_pcm,snd_rawmidi
i2c_algo_bit 16384 1 i915
fb_sys_fops 16384 1 drm_kms_helper
usbhid 53248 0
media 53248 4 videodev,videobuf2_v4l2,uvcvideo,videobuf2_common
virt_dma 20480 1 idma64
cfg80211 679936 2 mac80211,rtw88
ecdh_generic 28672 2 bluetooth
wmi_bmof 16384 0
soundcore 16384 1 snd
syscopyarea 16384 1 drm_kms_helper
mei 106496 1 mei_me
sysfillrect 16384 1 drm_kms_helper
intel_lpss_pci 20480 0
sysimgblt 16384 1 drm_kms_helper
intel_lpss 16384 1 intel_lpss_pci
hp_wireless 16384 0
int3403_thermal 16384 0
mac_hid 16384 0
int340x_thermal_zone 16384 1 int3403_thermal
int3400_thermal 20480 0
acpi_tad 16384 0
acpi_thermal_rel 16384 1 int3400_thermal
acpi_pad 184320 0
sch_fq_codel 20480 5
parport_pc 36864 0
ppdev 24576 0
lp 20480 0
parport 53248 3 parport_pc,lp,ppdev
ip_tables 32768 1 iptable_filter
x_tables 40960 4 ip6table_filter,iptable_filter,ip6_tables,ip_tables
autofs4 45056 2
nvme 45056 2
nvme_core 94208 4 nvme
ahci 40960 0
libahci 32768 1 ahci
i2c_hid 28672 0
wmi 28672 2 hp_wmi,wmi_bmof
hid 126976 4 i2c_hid,usbhid,hid_multitouch,hid_generic
video 49152 1 i915
adam@adam-HP-Laptop-15-dy1xxx:~$

Question information

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Solved by:
adam mattel
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Revision history for this message
actionparsnip (andrew-woodhead666) said :
#1

Could try a newer kernel. It may support your hardware better

Revision history for this message
Alan Orlando Gomez Torres (alanorlando95) said :
#2

Hi, I have the same GPU ( Intel Corporation Device [8086:8a52] (rev 07) ) and the same processor, in a Dell Inspiron 15 5593. I have the same problem, Ubuntu is not using the GPU at all and OpenGL: renderer: llvmpipe (LLVM 9.0.0, 256 bits). I was looking for a solution the past 3 weeks but I couldn't find a way to use the GPU.

Revision history for this message
Alan Orlando Gomez Torres (alanorlando95) said :
#3

My kernel is 5.3.11-050311-generic, but I also tried with kernel 4.20, 4.17, and 4.15

Revision history for this message
adam mattel (amattel) said :
#4

Thank you for your responses.

I finally cheated :)

I installed 19.10 and all my issues were resolved automatically..

Revision history for this message
Alan Orlando Gomez Torres (alanorlando95) said :
#5

That's great, which kernel do you have now?

Revision history for this message
adam mattel (amattel) said :
#6

This is the kernel I ended up with after installing 19.10

5.3.0-23-generic #25-Ubuntu SMP Tue Nov 12 09:22:33 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux