simple scan, or any other scan prog not working on Hp Laser MFP M28

Asked by keith andries

I cannot get my scanner to work on 18.04 and my HP Laser MFP M28 ... it prints fine but will not scan. I read another post and tried some of the commands suggested and this is the result, but since I am linux challenged I do not know what to do from here. Any help is appreciated. This is a listing from my terminal.

keith@keith-ThinkCentre-M82:~$ sane-find-scanner

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

could not open USB device 0x046d/0xc534 at 002:003: Access denied (insufficient permissions)
could not open USB device 0x8087/0x0024 at 002:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 002:001: Access denied (insufficient permissions)
could not open USB device 0x0781/0x5590 at 001:004: Access denied (insufficient permissions)
could not open USB device 0x0b05/0x17cb at 001:003: Access denied (insufficient permissions)
could not open USB device 0x8087/0x0024 at 001:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 001:001: Access denied (insufficient permissions)
could not open USB device 0x0bc2/0x3322 at 004:002: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0003 at 004:001: Access denied (insufficient permissions)
could not open USB device 0x0d8c/0x0014 at 003:012: Access denied (insufficient permissions)
could not open USB device 0x0480/0xa001 at 003:011: Access denied (insufficient permissions)
could not open USB device 0x1d6b/0x0002 at 003:001: Access denied (insufficient permissions)
  # No USB scanners found. If you expected something different, make sure that
  # you have loaded a kernel driver for your USB host controller and have setup
  # the USB system correctly. See man sane-usb for details.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.

  # You may want to run this program as root to find all devices. Once you
  # found the scanner devices, be sure to adjust access permissions as
  # necessary.
keith@keith-ThinkCentre-M82:~$ sudo sane-find-scanner
[sudo] password for keith:

  # sane-find-scanner will now attempt to detect your scanner. If the
  # result is different from what you expected, first make sure your
  # scanner is powered up and properly connected to your computer.

  # No SCSI scanners found. If you expected something different, make sure that
  # you have loaded a kernel SCSI driver for your SCSI adapter.

found USB scanner (vendor=0x0b05 [Broadcom Corp], product=0x17cb [BCM920702 Bluetooth 4.0]) at libusb:001:003
could not fetch string descriptor: Pipe error
could not fetch string descriptor: Pipe error
  # Your USB scanner was (probably) detected. It may or may not be supported by
  # SANE. Try scanimage -L and read the backend's manpage.

  # Not checking for parallel port scanners.

  # Most Scanners connected to the parallel port or other proprietary ports
  # can't be detected by this program.
keith@keith-ThinkCentre-M82:~$ scanimage -L
device `hpaio:/net/hp_laserjet_mfp_m28-m31?ip=192.168.1.7&queue=false' is a Hewlett-Packard hp_laserjet_mfp_m28-m31 all-in-one
device `hpaio:/net/envy_4510_series?ip=192.168.1.115&queue=false' is a Hewlett-Packard envy_4510_series all-in-one
keith@keith-ThinkCentre-M82:~$

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actionparsnip (andrew-woodhead666) said :
#1

If you run xsane using sudo, is it OK?

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keith andries (kandries) said :
#2

No, it doesn't. when i ran xsane without sudo , xsane started but gave and i/o error when i tried to scan. When I tried using sudo xsane i got this msg.
(xsane:7644): Gtk-WARNING **: 16:48:07.522: cannot open display: :0
keith@keith-ThinkCentre-M82:~$

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Launchpad Janitor (janitor) said :
#3

This question was expired because it remained in the 'Open' state without activity for the last 15 days.