Logitech M570 mouse pointer jumping around erratically

Asked by JC Townsend on 2019-02-12

My wireless trackball mouse (Logitech M570) is causing major issues. Intermittently it will go nuts and shake around making it impossible to use. It worked for a while when I first loaded the system, but it seems pretty consistently flawed. I did replace the mouse batteries for good measure.

Is this a common issue ?

Question information

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Status:
Answered
For:
Ubuntu Edit question
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Last query:
2019-02-13
Last reply:
2019-02-13

What is the output of:

lsb_release -a; uname -a; lsusb

Thanks

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 18.04.1 LTS
Release: 18.04
Codename: bionic
Linux-HP-Notebook 4.15.0-45-generic #48-Ubuntu SMP Tue Jan 29 16:28:13 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux
Bus 002 Device 002: ID 0438:7900 Advanced Micro Devices, Inc.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 04f2:b56c Chicony Electronics Co., Ltd
Bus 001 Device 002: ID 0438:7900 Advanced Micro Devices, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 003: ID 0781:5575 SanDisk Corp.
Bus 003 Device 008: ID 04d9:0141 Holtek Semiconductor, Inc.
Bus 003 Device 007: ID 0bda:0165 Realtek Semiconductor Corp.
Bus 003 Device 006: ID 1a40:0101 Terminus Technology Inc. Hub
Bus 003 Device 005: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 003 Device 004: ID 0781:5583 SanDisk Corp.
Bus 003 Device 002: ID 1a40:0101 Terminus Technology Inc. Hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Cody Skinner (wskinner) said : #3

Hi JC,
I wanted to follow up with a couple of physical questions about your mouse.
How close is your mouse to the wireless receiver?
Have you tested the mouse on another computer system?
Is your computer connected to a 2.4GHz WiFi network?

Because the small size of the wireless receiver makes it sit so close to the computer USB port, there is the potential for interference. If I recall correctly, the receiver uses a frequency close to the 2.4GHz frequencies that WiFi networks use. Does the issue go away if you turn your wireless off?
If it is an interference issue, this could be solved by using a USB extension cable to move the receiver further away from the computer itself.

The wireless receiver is very close.. I would have a wired mouse if they still made this style that way.

It has been used on multiple systems, this is the first time I have seen this issue.

The computer is hardwired to the network. No wireless.

Do you have a mobile phone near the system? If so, try moving it away as a test

Can you help with this problem?

Provide an answer of your own, or ask JC Townsend for more information if necessary.

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