getting an HP printer to work with my laptop

Asked by Heather Callus on 2019-01-11

when i click on connect for the printer i get up run/cups/cup.sock/ and cannot get beyond this and just go round in circles. I now have a new wireless printer (HP deskjet 2622) and this works with my smartphone and my husbands smartphone and his laptop which is microsoft?

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Heather Callus (callush42) said : #1

i am just waiting for a reply

michael (yellupcm-gmail) said : #2

Please inter commands below, and post results back here.

 lsb_release -a

sudo lpstat -s

Have you installed HPLIP?
You gave information about printer. Need information about computer, brand, model, etc.

Can you also give the output of:

apt-cache policy hplip


Can you help with this problem?

Provide an answer of your own, or ask Heather Callus for more information if necessary.

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