Ubuntu

Using Skype, I cannot hear the other party

Asked by ealthuis

This laptop, a Dell Vostro 3555 has since I upgraded to 18.04 LTS not let me hear the other party, this is so whether I use Skype, (recent update from Ubuntu) or chrome hangouts. We can see each other, the other party can hear me, I can not hear the other party. I hear the ringtone, but no voice.

What can be the problem with the sound card?

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Solved by:
ealthuis
Solved:
Last query:
Last reply:
Revision history for this message
arochester (arochester) said : 		#1

Has the other party checked their audio output settings?

Revision history for this message
ealthuis (ealthuis) said : 		#2

Yes, we have been fighting this for some time now, and it happens in both Skype and Hangouts. In Skype I do not get the test question, the only sound I get is the bell ringing.

Before in 16.04, if we had that problem it was usually related to a setting and corrected very quickly.

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#3

Do you get sound OK in other applications?

Revision history for this message
ealthuis (ealthuis) said : 		#4

Yes, youtube and similar seem OK

Revision history for this message
ealthuis (ealthuis) said : 		#5

Well I guess I have to eat some humble pie...

Actionpsrsnip question made me look at youtube, and of course connected to the TV via HDMI cable, sound was just perfect. I had to set the sound card to use HDMI, then when finished I turned off the TV and redirected sound to the laptop speakers. Then I started Skype and did the audio test and it worked just fine. This morning I noticed my contact in Europe was on line so I called and got an immediate answer and sound was OK both directions.

Thanks for aiming me at the real problem.