Cannot print after upgrading to Ubuntu 18.04
After upgrading to Ubuntu 18.04, printing does not work to a printer on my network (HP LaserJet Professional M1217nfw MFP). So, I updated hplip to 3.18.4 but printing still does not work.
I have run hp-logcapture and can attach the logs here, though I don't see a way to attach them.
syslog says (quebec is my computer, 192.168.1.99 is the printer):
Oct 15 18:07:40 quebec colord[895]: message repeated 4 times: [ failed to get session [pid 20287]: No data available]
Oct 15 18:07:58 quebec hp-toolbox: io/hpmud/hpmud.c 246: invalid channel_open state, current io_mode=raw/uni service=HP-MESSAGE hp:/net/
Oct 15 18:07:58 quebec hp-toolbox: io/hpmud/hpmud.c 702: invalid channel_close state
Oct 15 18:07:58 quebec hplip.desktop[
Oct 15 18:07:58 quebec hp-toolbox: hp-toolbox(
Oct 15 18:08:06 quebec zeitgeist-
Oct 15 18:08:14 quebec scanimage: io/hpmud/pp.c 627: unable to read device-id ret=-1
Oct 15 18:08:25 quebec python: io/hpmud/hpmud.c 246: invalid channel_open state, current io_mode=raw/uni service=HP-MESSAGE hp:/net/
Oct 15 18:08:25 quebec python: io/hpmud/hpmud.c 702: invalid channel_close state
Oct 15 18:08:25 quebec python: io/hpmud/hpmud.c 246: invalid channel_open state, current io_mode=raw/uni service=HP-MESSAGE hp:/net/
Oct 15 18:08:25 quebec python: io/hpmud/hpmud.c 702: invalid channel_close state
Oct 15 18:08:25 quebec python: io/hpmud/hpmud.c 246: invalid channel_open state, current io_mode=raw/uni service=HP-MESSAGE hpfax:/
Oct 15 18:08:25 quebec python: io/hpmud/hpmud.c 702: invalid channel_close state
Oct 15 18:08:25 quebec python: io/hpmud/hpmud.c 246: invalid channel_open state, current io_mode=raw/uni service=HP-MESSAGE hpfax:/
Oct 15 18:08:25 quebec python: io/hpmud/hpmud.c 702: invalid channel_close state
Oct 15 18:08:25 quebec python: io/hpmud/hpmud.c 246: invalid channel_open state, current io_mode=raw/uni service=HP-MESSAGE hp:/net/
Oct 15 18:08:25 quebec python: io/hpmud/hpmud.c 702: invalid channel_close state
Oct 15 18:08:25 quebec python: io/hpmud/hpmud.c 246: invalid channel_open state, current io_mode=raw/uni service=HP-MESSAGE hp:/net/
Oct 15 18:08:25 quebec python: io/hpmud/hpmud.c 702: invalid channel_close state
Oct 15 18:08:25 quebec python: io/hpmud/hpmud.c 246: invalid channel_open state, current io_mode=raw/uni service=HP-MESSAGE hpfax:/
Oct 15 18:08:25 quebec python: io/hpmud/hpmud.c 702: invalid channel_close state
Oct 15 18:08:25 quebec python: io/hpmud/hpmud.c 246: invalid channel_open state, current io_mode=raw/uni service=HP-MESSAGE hpfax:/
Oct 15 18:08:25 quebec python: io/hpmud/hpmud.c 702: invalid channel_close state
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- Ubuntu Edit question
- Assignee:
- No assignee Edit question
- Solved by:
- Kevin O'Shea
- Solved:
- Last query:
- Last reply:
Revision history for this message
|
#1 |
(I don't see a way to attach the logs)
Revision history for this message
|
#2 |
Just paste them. Replying to the automated email and attaching a file doesn't work
If you run:
ping -c 4 192.168.1.99
Do you get replies?
Revision history for this message
|
#3 |
ping -c 4 192.168.1.99
PING 192.168.1.99 (192.168.1.99) 56(84) bytes of data.
64 bytes from 192.168.1.99: icmp_seq=1 ttl=255 time=0.167 ms
64 bytes from 192.168.1.99: icmp_seq=2 ttl=255 time=0.176 ms
64 bytes from 192.168.1.99: icmp_seq=3 ttl=255 time=0.191 ms
64 bytes from 192.168.1.99: icmp_seq=4 ttl=255 time=0.187 ms
--- 192.168.1.99 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3075ms
rtt min/avg/max/mdev = 0.167/0.
cups_error_log.log says
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Revision history for this message
|
#4 |
Note - after first doing hp-check, it stated permission denied to /etc/cups/ppd/*.ppd files so I chmod 777 on them, but did not resolve the issue.
hp-check.log says
hp-check[20310]: info: :
hp-check[20310]: info: :[01mHP Linux Imaging and Printing System (ver. 3.18.4)[0m
hp-check[20310]: info: :[01mDependency
hp-check[20310]: info: :
hp-check[20310]: info: :Copyright (c) 2001-15 HP Development Company, LP
hp-check[20310]: info: :This software comes with ABSOLUTELY NO WARRANTY.
hp-check[20310]: info: :This is free software, and you are welcome to distribute it
hp-check[20310]: info: :under certain conditions. See COPYING file for more details.
hp-check[20310]: info: :
hp-check[20310]: info: :[01mNote: hp-check can be run in three modes:[0m
hp-check[20310]: info: :1. Compile-time check mode (-c or --compile): Use this mode before compiling the
hp-check[20310]: info: :HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
hp-check[20310]: info: :are installed to successfully compile HPLIP.
hp-check[20310]: info: :2. Run-time check mode (-r or --run): Use this mode to determine if a distro
hp-check[20310]: info: :supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
hp-check[20310]: info: :has the proper dependencies installed to successfully run.
hp-check[20310]: info: :3. Both compile- and run-time check mode (-b or --both) (Default): This mode
hp-check[20310]: info: :will check both of the above cases (both compile- and run-time dependencies).
hp-check[20310]: info: :
hp-check[20310]: info: :Check types:
hp-check[20310]: info: :a. EXTERNALDEP - External Dependencies
hp-check[20310]: info: :b. GENERALDEP - General Dependencies (required both at compile and run time)
hp-check[20310]: info: :c. COMPILEDEP - Compile time Dependencies
hp-check[20310]: info: :d. [All are run-time checks]
hp-check[20310]: info: :PYEXT SCANCONF QUEUES PERMISSION
hp-check[20310]: info: :
hp-check[20310]: info: :Status Types:
hp-check[20310]: info: : OK
hp-check[20310]: info: : MISSING - Missing Dependency or Permission or Plug-in
hp-check[20310]: info: : INCOMPAT - Incompatible dependency-version or Plugin-version
hp-check[20310]: info: :
hp-check[20310]: info: :
hp-check[20310]: info: :---------------
hp-check[20310]: info: :| SYSTEM INFO |
hp-check[20310]: info: :---------------
hp-check[20310]: info: :
hp-check[20310]: info: : Kernel: 4.15.0-36-generic #39-Ubuntu SMP Mon Sep 24 16:19:09 UTC 2018 GNU/Linux
Host: quebec
Proc: 4.15.0-36-generic #39-Ubuntu SMP Mon Sep 24 16:19:09 UTC 2018 GNU/Linux
Distribution: 12 18.04
hp-check[20310]: info: : Bitness: 64 bit
hp-check[20310]: info: :
hp-check[20310]: info: :------
hp-check[20310]: info: :| HPLIP CONFIGURATION |
hp-check[20310]: info: :------
hp-check[20310]: info: :
hp-check[20310]: info: :HPLIP-Version: HPLIP 3.18.4
hp-check[20310]: info: :HPLIP-Home: /usr/share/hplip
hp-check[20310]: info: :HPLIP-
hp-check[20310]: info: :
hp-check[20310]: info: :[01mCurrent contents of '/etc/hp/
hp-check[20310]: info: :# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.18.4
[dirs]
home=/usr/
run=/var/run
ppd=/usr/
ppdbase=
doc=/usr/
html=/usr/
icon=/usr/
cupsbackend=
cupsfilter=
drv=/usr/
bin=/usr/bin
apparmor=
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-
foomatic-
foomatic-
hpcups-install=yes
cups-drv-
cups-ppd-install=no
internal-tag=3.18.4
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
qt5=no
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-
hpijs-only-build=no
apparmor_build=yes
class-driver=no
hp-check[20310]: info: :
hp-check[20310]: info: :[01mCurrent contents of '/var/lib/
hp-check[20310]: info: :[plugin]
installed = 1
eula = 1
version = 3.18.4
hp-check[20310]: info: :
hp-check[20310]: info: :[01mCurrent contents of '~/.hplip/
hp-check[20310]: info: :[upgrade]
notify_upgrade=true
last_upgraded_
pending_
latest_
[settings]
systray_visible=0
systray_messages=0
[last_used]
device_
printer_
working_dir=.
[commands]
scan=/usr/bin/xsane -V %SANE_URI%
[refresh]
rate=30
enable=false
type=1
[polling]
enable=false
interval=5
device_list=
[fax]
voice_phone=
email_address=
[installation]
date_time=
version=3.18.4
hp-check[20310]: info: : <Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
hp-check[20310]: info: :
hp-check[20310]: info: :--------------
hp-check[20310]: info: :| COMPILEDEP |
hp-check[20310]: info: :--------------
hp-check[20310]: info: :
hp-check[20310]: info: : gcc gcc - GNU Project C and C++ Compiler REQUIRED - 7.3.0 OK -
hp-check[20310]: info: : make make - GNU make utility to maintain groups of programs REQUIRED 3.0 4.1 OK -
hp-check[20310]: info: : libtool libtool - Library building support services REQUIRED - 2.4.6 OK -
hp-check[20310]: info: :
hp-check[20310]: info: :------
hp-check[20310]: info: :| General Dependencies |
hp-check[20310]: info: :------
hp-check[20310]: info: :
hp-check[20310]: info: : libcrypto libcrypto - OpenSSL cryptographic library REQUIRED - 1.1.0 OK -
hp-check[20310]: info: : python-xml Python XML libraries REQUIRED - 2.2.5 OK -
hp-check[20310]: info: : libnetsnmp-devel libnetsnmp-devel - SNMP networking library development files REQUIRED 5.0.9 5.7.3 OK -
hp-check[20310]: info: : sane-devel SANE - Scanning library development files REQUIRED - - OK -
hp-check[20310]: info: : pil PIL - Python Imaging Library (required for commandline scanning with hp-scan) OPTIONAL - 1.1.7 OK -
hp-check[20310]: info: : pyqt4-dbus PyQt 4 DBus - DBus Support for PyQt4 REQUIRED 4.0 4.12.1 OK -
hp-check[20310]: info: : libpthread libpthread - POSIX threads library REQUIRED - 2.27 OK -
hp-check[20310]: info: : python-devel Python devel - Python development files REQUIRED 2.2 2.7.15 OK -
hp-check[20310]: info: : cups-devel CUPS devel- Common Unix Printing System development files REQUIRED - 2.2.7 OK -
hp-check[20310]: info: : python-dbus Python DBus - Python bindings for DBus REQUIRED 0.80.0 1.2.6 OK -
hp-check[20310]: info: : cups-ddk CUPS DDK - CUPS driver development kit OPTIONAL - - OK -
hp-check[20310]: info: : reportlab Reportlab - PDF library for Python OPTIONAL 2.0 3.4.0 OK -
hp-check[20310]: info: : pyqt4 PyQt 4- Qt interface for Python (for Qt version 4.x) REQUIRED 4.0 4.12.1 OK -
hp-check[20310]: info: : libusb libusb - USB library REQUIRED - 1.0 OK -
hp-check[20310]: info: : cups-image CUPS image - CUPS image development files REQUIRED - 2.2.7 OK -
hp-check[20310]: info: : python2X Python 2.2 or greater - Python programming language REQUIRED 2.2 2.7.15 OK -
hp-check[20310]: info: : python-notify Python libnotify - Python bindings for the libnotify Desktop notifications OPTIONAL - - OK -
hp-check[20310]: info: : libjpeg libjpeg - JPEG library REQUIRED - - OK -
hp-check[20310]: info: : sane SANE - Scanning library REQUIRED - - OK -
hp-check[20310]: info: :
hp-check[20310]: info: :------
hp-check[20310]: info: :| Scan Configuration |
hp-check[20310]: info: :------
hp-check[20310]: info: :
hp-check[20310]: info: : scanext Scan-SANE-Extension REQUIRED - 3.18.4 OK -
hp-check[20310]: info: : hpaio HPLIP-SANE-Backend REQUIRED - 3.18.4 OK 'hpaio found in /etc/sane.
hp-check[20310]: info: :
hp-check[20310]: info: :------
hp-check[20310]: info: :| External Dependencies |
hp-check[20310]: info: :------
hp-check[20310]: info: :
hp-check[20310]: info: : gs GhostScript - PostScript and PDF language interpreter and previewer REQUIRED 7.05 9.25 OK -
hp-check[20310]: info: : scanimage scanimage - Shell scanning program OPTIONAL 1.0 1.0.27 OK -
hp-check[20310]: info: : cups CUPS - Common Unix Printing System REQUIRED 1.1 2.2.7 OK 'CUPS Scheduler is running'
hp-check[20310]: info: : network network -wget OPTIONAL - 1.19.4 OK -
hp-check[20310]: info: : policykit PolicyKit - Administrative policy framework OPTIONAL - 0.105 OK -
hp-check[20310]: info: : xsane xsane - Graphical scanner frontend for SANE OPTIONAL 0.9 0.999 OK -
hp-check[20310]: info: : dbus DBus - Message bus system REQUIRED - 1.12.2 OK -
hp-check[20310]: info: : avahi-utils avahi-utils OPTIONAL - 0.7 OK -
hp-check[20310]: info: :
hp-check[20310]: info: :------
hp-check[20310]: info: :| Python Extentions |
hp-check[20310]: info: :------
hp-check[20310]: info: :
hp-check[20310]: info: : hpmudext IO-Extension REQUIRED - 3.18.4 OK -
hp-check[20310]: info: : cupsext CUPS-Extension REQUIRED - 3.18.4 OK -
hp-check[20310]: info: :
hp-check[20310]: info: :------
hp-check[20310]: info: :| DISCOVERED SCANNER DEVICES |
hp-check[20310]: info: :------
hp-check[20310]: info: :
hp-check[20310]: info: :device `hpaio:
hp-check[20310]: info: :
hp-check[20310]: info: :------
hp-check[20310]: info: :| DISCOVERED USB DEVICES |
hp-check[20310]: info: :------
hp-check[20310]: info: :
hp-check[20310]: info: :No devices found.
hp-check[20310]: info: :
hp-check[20310]: info: :------
hp-check[20310]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[20310]: info: :------
hp-check[20310]: info: :
hp-check[20310]: info: :
hp-check[20310]: info: :[01mHP9_
hp-check[20310]: info: :[01m--
hp-check[20310]: info: :Type: Printer
hp-check[20310]: info: :Device URI: hp:/net/
hp-check[20310]: info: :PPD: /etc/cups/
hp-check[20310]: info: :PPD Description: HP LaserJet Professional m1217nfw MFP, hpcups 3.17.10, requires proprietary plugin
hp-check[20310]: info: :Printer status: printer HP9_LaserJet_
hp-check[20310]: info: :Required plug-in status: Installed
hp-check[20310]: info: :Communication status: Good
hp-check[20310]: info: :
hp-check[20310]: info: :[01mHP9_
hp-check[20310]: info: :[01m--
hp-check[20310]: info: :Type: Fax
hp-check[20310]: info: :Device URI: hpfax:/
hp-check[20310]: info: :PPD: /etc/cups/
hp-check[20310]: info: :PPD Description: HP Fax3 hpcups
hp-check[20310]: info: :Printer status: printer HP9_LaserJet_
hp-check[20310]: info: :Required plug-in status: Installed
hp-check[20310]: info: :Communication status: Good
hp-check[20310]: info: :
hp-check[20310]: info: :[01mHP_
hp-check[20310]: info: :[01m--
hp-check[20310]: info: :Type: Printer
hp-check[20310]: info: :Device URI: hp:/net/
hp-check[20310]: info: :PPD: /etc/cups/
hp-check[20310]: info: :PPD Description: HP LaserJet Professional m1217nfw MFP, hpcups 3.17.10, requires proprietary plugin
hp-check[20310]: info: :Printer status: printer HP_LaserJet_
hp-check[20310]: info: :Required plug-in status: Installed
hp-check[20310]: info: :Communication status: Good
hp-check[20310]: info: :
hp-check[20310]: info: :[01mHP_
hp-check[20310]: info: :[01m--
hp-check[20310]: info: :Type: Fax
hp-check[20310]: info: :Device URI: hpfax:/
hp-check[20310]: info: :PPD: /etc/cups/
hp-check[20310]: info: :PPD Description: HP Fax3 hpcups
hp-check[20310]: info: :Printer status: printer HP_LaserJet_
hp-check[20310]: info: :Required plug-in status: Installed
hp-check[20310]: info: :Communication status: Good
hp-check[20310]: info: :
hp-check[20310]: info: :
hp-check[20310]: info: :--------------
hp-check[20310]: info: :| PERMISSION |
hp-check[20310]: info: :--------------
hp-check[20310]: info: :
hp-check[20310]: info: :[32;01mNo errors or warnings.[0m
hp-check[20310]: info: :
hp-check[20310]: info: :Done.
Revision history for this message
|
#5 |
bump
Revision history for this message
|
#6 |
I tried connecting through USB and am getting the same results.
Revision history for this message
|
#7 |
The following thread helped to resolve the issue
https:/