ASUS FX504 trackpad not found

Asked by Ian Newborn on 2018-06-10

It seems there might be a new hardware variant of the elan trackpad in the newer ASUS machines.

The issue is the shown here with some reasonably deep investigation. Is this something that I can do or am I reduced to having to find out a mouse if I want to use Linux?

https://www.asus.com/us/Laptops/ASUS-TUF-Gaming-FX504/specifications/

user@TUF-GAMING-FX504GD-FX80GD:~$ xinput
 Virtual core pointer id=2 [master pointer (3)]
   ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
   ↳ Logitech USB Receiver id=12 [slave pointer (2)]
   ↳ Logitech USB Receiver id=13 [slave pointer (2)]
 Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Asus Wireless Radio Control id=7 [slave keyboard (3)]
    ↳ Video Bus id=8 [slave keyboard (3)]
    ↳ Video Bus id=9 [slave keyboard (3)]
    ↳ Power Button id=10 [slave keyboard (3)]
    ↳ Sleep Button id=11 [slave keyboard (3)]
    ↳ USB2.0 HD UVC WebCam: USB2.0 HD id=14 [slave keyboard (3)]
    ↳ Asus WMI hotkeys id=15 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=16 [slave keyboard (3)]
    ↳ Logitech USB Receiver id=17 [slave keyboard (3)]

Question information

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Status:
Open
For:
Ubuntu Edit question
Assignee:
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Last query:
2018-06-12
Last reply:
2018-06-12

Do you dual boot the system?
Do you have the latest BIOS?
If you have a switch or shortcut combination to enable the touchpad, press it

Ian Newborn (saurbaum) said : #2

Yes I dual boot yes I have the latest BIOS and yes there is a keyboard shortcut to enable it.

It works fine in windows once a driver was fetched after install which makes me think it's a new variant.

I tried the keyboard shortcut just in case but it doesn't turn the trackpad on. I also tried with the various suggestions around the internet of people with other elan based trackpads to add i8042.reset or i8042.nomux and even i8042.kbdreset but if there's a combination in there to fix it for me I can't find it.

What is the output of:

lsb_release -a; uname -a

Thanks

Its a very new laptop. Depends on the technology underneath

Ian Newborn (saurbaum) said : #4

$ lsb_release -a; uname -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 18.04 LTS
Release: 18.04
Codename: bionic
Linux ian-TUF-GAMING-FX504GD-FX80GD 4.15.0-22-generic #24-Ubuntu SMP Wed May 16 12:15:17 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

Check in the BIOS to see if there are any settings relating to the pad. Is there a different mode it can run in?

Ian Newborn (saurbaum) said : #6

No there's nothing in there for it.

Do USB mice work OK?

Ian Newborn (saurbaum) said : #8

Yes the two I've tried work fine as do bluetooth mice.

Can you help with this problem?

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