Ubuntu

Bought commercial desktop support but can't get it

Asked by Paul Whipp

On 27th March 2009 I bought the desktop commercial support package from canonical (order 14836).

I got an "Order process" email and a "Welcome to the store" email but no information on how to actually get the commercial support I've paid for.

I tried emailing the store but they say go to the support site. The only thing I found there was a login that took me to landscape (I tried logging into that to no avail).

How do I access the commercial support now that I've paid for it?

Regards,
Paul Whipp

paul.whipp at gmail.com

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Best Tom (tom6) said : 		#1

This is a users forum where anyone can help with answering questions and so anyone can read info you post here. I think order number is ok but please don't post any passwords or anything like that!

I'm guessing you have tried

https://landscape.canonical.com/

If so then perhaps try contacting sales

http://www.canonical.com/contact/sales

Good luck with this, regards from
Tom :)

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Paul Whipp (paul-whipp) said : 		#2

Thanks Tom,

I did hesitate over giving out the order number but decided it was of little relevance security wise without more info.

I had tried both those routes. My second attempt with sales succeeded and this is sorted now.

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Tom (tom6) said : 		#3

Great, that's a relief. I've pointed a few people over to commercial support and was worried by the problems you were having!

Thanks for getting back to us here,
Good luck and regards from
Tom :)

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Bib (bybeu) said : 		#4

Hi Paul
Did you reach to get the support you paid? If you did, please how did you do?
I'm meeting the same issue, now I paid, there is no feedback to questions on how to use it.
Thanks

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Paul Whipp (paul-whipp) said : 		#5

Hi Bib,

Yes I did and once I got the hang of posting the tickets using landscape, the responses were prompt and generally very helpful.

I hit the ten ticket cap quite quickly but found that I'd 'matured' enough as an ubuntu user by then to work with the irc channels and the ubuntu forum support so I did not feel the need to renew the support for another year. I would have done for peace of mind if the tickets did not expire.

Use the sales contact Tom provided above if you are still having troubles.

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Paul Whipp (paul-whipp) said : 		#6

Thanks Tom, that solved my question.

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Bib (bybeu) said : 		#7

Solved for me too : https://answers.launchpad.net/ubuntu/+question/175266

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Tom (tom6) said : 		#8

Hi :)
Superb :) Thanks guys :) Congrats on working it out :)

I don't quite understand the tickets limit issue. If there is only a certain number of questions you can ask per year then it might be good to try to stick to using the forums as much as possible (and irc) and then save the paid-for questions/tickets for really tough issues such as wireless-broadband or stuff where you need an answer in a hurry.

Good forums are this one (obviously i would say that lol) also
http://www.ubuntuforums.com
and the more general Gnu&Linux one that covers a lot of other distros as well as Ubuntu at
http://www.linuxquestions.org

It is worth registering at those 2 ahead of problems so that you are less frantic. Well, i often wish i had anyway ;) I try to set it that way for clients.
Regards from
Tom :)