Ubuntu

Latest update fails

Asked by Robin King

Running Ubuntu 17.10, Linux 4.13.0-21-generic on a desktop. Lubuntu.
Synaptic Package Manager fails to start.
Latest update fails, shows download list, but after selecting "Update now", fails to continue.
No problems up to this time
Tried to change server (at present United States) in "Software and Updates), but will not change.

Question information

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Solved by:
Manfred Hampl
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Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

What is the output of:

sudo apt-get update
sudo apt-get upgrade

Thanks

Revision history for this message
Robin King (robinhking) said : 		#2

Answers to your questions:

robin@robin-ESPRIMO-P7936:~$ sudo apt-get update
[sudo] password for robin:
Hit:1 http://archive.canonical.com/ubuntu artful InRelease
Hit:2 http://us.archive.ubuntu.com/ubuntu artful InRelease
Hit:3 http://us.archive.ubuntu.com/ubuntu artful-updates InRelease
Hit:4 http://us.archive.ubuntu.com/ubuntu artful-backports InRelease
Hit:5 http://us.archive.ubuntu.com/ubuntu artful-security InRelease
Reading package lists... Done
robin@robin-ESPRIMO-P7936:~$ sudo apt-get upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following packages have been kept back:
  linux-generic linux-headers-generic linux-image-generic
The following packages will be upgraded:
  gir1.2-javascriptcoregtk-4.0 gir1.2-webkit2-4.0 libjavascriptcoregtk-4.0-18
  libpoppler-glib8 libpoppler68 libruby2.3 libwebkit2gtk-4.0-37 linux-libc-dev
  poppler-utils ruby2.3
10 upgraded, 0 newly installed, 0 to remove and 3 not upgraded.
Need to get 21,3 MB of archives.
After this operation, 8 192 B of additional disk space will be used.
Do you want to continue? [Y/n] n
Abort.

I originally delayed updating from Ubuntu 17.04 to 17.10 just because of the mayhem that arose from the badly-prepared 17.04 (over-zealous updating of network manager), in which my contact with the internet was broken. This caused me a lot of pain, and I am going to upgrade very cautiously in future. Is the present problem due to a similar "improvement"? BTW I have been using Linux since the 1990s and would like to continue! I will not continue (as asked above) until I know what the cause of the trouble is.

   Regards

      Robin

**************
Robin King
Ukinranta
Ruutanantie 8
36200 Kangasala
Finland

**************

-----Original Message-----
From: actionparsnip <email address hidden>
To: robinhking <email address hidden>
Sent: Thu, Jan 11, 2018 11:47 pm
Subject: Re: [Question #662973]: Latest update fails

Your question #662973 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/662973

    Status: Open => Needs information

actionparsnip requested more information:
What is the output of:

sudo apt-get update
sudo apt-get upgrade

Thanks

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.launchpad.net/ubuntu/+question/662973

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Revision history for this message
Manfred Hampl (m-hampl) said : 		#3

You have to tell us the error message that you receive when attempting an update.
Without details it is impossible to help.

Revision history for this message
Robin King (robinhking) said : 		#4

Unfortunately no error messaged was shown! There is nothing e.g. in /var/crash. What other error lists would you need?
The Software Updater opens ok and shows the offered update list (in this case it contains e.g. JavaScript eng. library, PDF stuff, Ubuntu base stuff including Header files related to 4.13.0 and so on). It also states "The updates have already been downloaded.
When continuing with "Install now" the normal progress window opens up for a fraction of a second, then disappears without any error message.
Although Synaptic Package Manager, when clicked from the menu, tries to start for a while, it does not succeed in opening a window. On the other hand, synaptic comes up ok and brings up the normal window when started from a terminal.
BTW, this is all under Lubuntu.
Thanks for help so far!

Revision history for this message
Manfred Hampl (m-hampl) said : 		#5

What output could be helpful?
E.g. the results of really executing "sudo apt-get upgrade" or "sudo apt-get dist-upgrade"

Revision history for this message
Robin King (robinhking) said : 		#6

Hi Manfred!
I have now carried out both apt-upgrade and apt-get dist-upgrade: both went through without any error messages.
But...synaptic package manager still will not run from the menu. It does, however, run from the command line (sudo synaptic).
When I run Software updater it goes through to the end and informs that the computer needs to be restarted ... which I will now do!
Greetings and thanks (so far!)
Robin

**************
Robin King
Ukinranta
Ruutanantie 8
36200 Kangasala
Finland

**************

-----Original Message-----
From: Manfred Hampl <email address hidden>
To: robinhking <email address hidden>
Sent: Mon, Jan 15, 2018 12:33 pm
Subject: Re: [Question #662973]: Latest update fails

Your question #662973 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/662973

    Status: Open => Answered

Manfred Hampl proposed the following answer:
What output could be helpful?
E.g. the results of really executing "sudo apt-get upgrade" or "sudo apt-get dist-upgrade"

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/ubuntu/+question/662973/+confirm?answer_id=4

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/ubuntu/+question/662973

You received this question notification because you asked the question.

Revision history for this message
Robin King (robinhking) said : 		#7

 Hi Manfred!
   PC rebooted ok, but Synaptic package manager still fails to rise. The moral seems to be: when in trouble, use apt-get!
Thank you for your help. Maybe synaptic's maintainers can come up with a fix for this.
  Best regards
    Robin

**************
Robin King
Ukinranta
Ruutanantie 8
36200 Kangasala
Finland

**************

-----Original Message-----
From: Robin King <email address hidden>
To: robinhking <email address hidden>
Sent: Mon, Jan 15, 2018 1:43 pm
Subject: Re: [Question #662973]: Latest update fails

Your question #662973 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/662973

    Status: Answered => Open

You are still having a problem:
Hi Manfred!
I have now carried out both apt-upgrade and apt-get dist-upgrade: both went through without any error messages.
But...synaptic package manager still will not run from the menu. It does, however, run from the command line (sudo synaptic).
When I run Software updater it goes through to the end and informs that the computer needs to be restarted ... which I will now do!
Greetings and thanks (so far!)
Robin

**************
Robin King
Ukinranta
Ruutanantie 8
36200 Kangasala
Finland

**************

-----Original Message-----
From: Manfred Hampl <email address hidden>
To: robinhking <email address hidden>
Sent: Mon, Jan 15, 2018 12:33 pm
Subject: Re: [Question #662973]: Latest update fails

Your question #662973 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/662973

    Status: Open => Answered

Manfred Hampl proposed the following answer:
What output could be helpful?
E.g. the results of really executing "sudo apt-get upgrade" or "sudo apt-get dist-upgrade"

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.launchpad.net/ubuntu/+question/662973/+confirm?answer_id=4

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.launchpad.net/ubuntu/+question/662973

You received this question notification because you asked the question.

You received this question notification because you asked the question.

Revision history for this message
Manfred Hampl (m-hampl) said : 		#8

There is a known problem with synaptic in wayland sessions, Bug #1712089

What output do you receive if you execute
synaptic-pkexec
in a terminal window?

Revision history for this message
Robin King (robinhking) said : 		#9

Hi Manfred,
Here is the info you want.
I tried the test twice, with the results you see.
The third test was a normal "sudo synaptic", which succeeded in opening the window as normal.
As I use Synaptic Package Manager fairly often, I suspect that this bug has arisen within the last couple of months, at the most.
Hope that this helps you
Robin

_______________________________________test results___________________________
robin@robin-ESPRIMO-P7936:~$ synaptic-pkexec
==== AUTHENTICATING FOR com.ubuntu.pkexec.synaptic ===
Authentication is required to run the Synaptic Package Manager
Authenticating as: Robin King,,, (robin)
Password:
polkit-agent-helper-1: error response to PolicyKit daemon: GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: No session for cookie
==== AUTHENTICATION FAILED ===
Error executing command as another user: Not authorized

This incident has been reported.
robin@robin-ESPRIMO-P7936:~$ synaptic-pkexec
==== AUTHENTICATING FOR com.ubuntu.pkexec.synaptic ===
Authentication is required to run the Synaptic Package Manager
Authenticating as: Robin King,,, (robin)
Password:
polkit-agent-helper-1: error response to PolicyKit daemon: GDBus.Error:org.freedesktop.PolicyKit1.Error.Failed: No session for cookie
==== AUTHENTICATION FAILED ===
Error executing command as another user: Not authorized

This incident has been reported.
robin@robin-ESPRIMO-P7936:~$ sudo synaptic
[sudo] password for robin:
robin@robin-ESPRIMO-P7936:~$
________________________________________________________________end of test_______________

**************
Robin King
Ukinranta
Ruutanantie 8
36200 Kangasala
Finland

**************

-----Original Message-----
From: Manfred Hampl <email address hidden>
To: robinhking <email address hidden>
Sent: Mon, Jan 15, 2018 2:03 pm
Subject: Re: [Question #662973]: Latest update fails

Your question #662973 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/662973

    Status: Open => Needs information

Manfred Hampl requested more information:
There is a known problem with synaptic in wayland sessions, Bug #1712089

What output do you receive if you execute
synaptic-pkexec
in a terminal window?

--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https://answers.launchpad.net/ubuntu/+question/662973

You received this question notification because you asked the question.

Revision history for this message
Best Manfred Hampl (m-hampl) said : 		#10

What you see is the reason that starting synaptic from the menu does not work.
This is a known problem with several program that do not work in wayland sessions, Bug #1712089

Revision history for this message
Robin King (robinhking) said : 		#11

Thanks a lot! Relieving to get it sorted out!

Revision history for this message
Robin King (robinhking) said : 		#12

Sorry to be so forgetful: of course I had the same problem earlier!
Now did
sudo apt-get upgrade
and
sudo apt-get dist-upgrade

then a reboot, after which the update was shown as successfully completed.

Once again, synaptic package manager now has to be started by
sudo synaptic

but that's only a small disadvantage.
BTW, The result of
sudo synaptic-pkexec
is to raise synaptic.

Sorry to trouble you with the same old stuff. Problem solved.
Robin