my Samsung Xpress M2022W printer doesn't work

Asked by becu on 2017-11-27

The printer is installed but there is no response, whatever, after a print command.
What can be the problem and the solution?
Thx
Koen

Question information

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Last query:
2017-11-27
Last reply:
2017-11-27

How does it connect to the system?
What release of Ubuntu are you using?

becu (koen-becu) said : #2

It is connected with an USB cable.
The notebook (still) works with Ubuntu 12.04

----- Oorspronkelijk bericht -----
Van: "actionparsnip" <email address hidden>
Aan: "Koen Becu" <email address hidden>
Verzonden: Maandag 27 november 2017 19:03:02
Onderwerp: Re: [Question #661147]: my Samsung Xpress M2022W printer doesn't work

Your question #661147 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/661147

    Status: Open => Needs information

actionparsnip requested more information:
How does it connect to the system?
What release of Ubuntu are you using?

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Ubuntu 12.04 is end of life (EOL) and no longer supported in any way. I suggest you update to Trusty online or (ideally) wipe the install off and do a clean install of Xenial. Xenial is LTS and supported til April 2021.

becu (koen-becu) said : #4

I know Ubuntu 12.04 is out, but I had a rather nasty experience with upgrading (not on this notebook): I followed the instructions of Ubuntu and, to make a long story short, the Ubuntu partition of the notebook totally crashed and had to be replaced. You can image I am not cean in such a new adventure.
I don't quite know what you mean, nor how to do, the changes you suggested.
----- Oorspronkelijk bericht -----
Van: "question661147" <email address hidden>
Aan: "Koen Becu" <email address hidden>
Verzonden: Maandag 27 november 2017 20:12:37
Onderwerp: Re: [Question #661147]: my Samsung Xpress M2022W printer doesn't work

Your question #661147 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/661147

    Status: Open => Answered

actionparsnip proposed the following answer:
Ubuntu 12.04 is end of life (EOL) and no longer supported in any way. I
suggest you update to Trusty online or (ideally) wipe the install off
and do a clean install of Xenial. Xenial is LTS and supported til April
2021.

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You received this question notification because you asked the question.

Download the install media for Xenial. When you get booted to it, remove Xenial (if you only have Ubuntu on the drive then just select to use the whole disk). You can then install Xenial from the media rather than upgrading.

You can restore your user data from your backups

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