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Accessing and saving files in Windows from Ubuntu 17.10

Asked by Pablo

In all versions of Ubuntu upt to 16.04 I have been able to access from and save files into Windows. I received a laptop with Ubutnu 17.04, now updated to 17.10, with Windows 10 in the other partition. With Nautilus I can see the files in Windows, but I can neither save into the Windows documents folder nor open files therein. When attempting to open a file, e.g., with Libre Office, I get the error message: General input/output error while accessing (file). When attempting to safve a LO file the error message says (file) does not exist. But the problem is not just with LO. I cannot save an image into the Windows Documents folder either.
Looking on the web, I see that here are various suggested solutions, mostly form years far past. Please orient me.

I have tried reinstalling LO, but that made no difference.

the person who gave me this computer had some trouble installing the two OSs. Could it be a partition problem? (I know nothing about these matters, but with your orientation I am sure it can be solved.

Thanks

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actionparsnip (andrew-woodhead666) said : 		#1

Have you ran a full chkdsk on the NTFS partition in Windows. This will help greatly.

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Pablo (ceascolombia) said : 		#2

Thanks for this suggestion. Forgive my ignorance, but how do I do that?

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Pablo (ceascolombia) said : 		#3

Also, just to add information, when I wrote above about whether it is a partition issue, it is after having read the suggestions on this web page: https://askubuntu.com/questions/491292/general-error-general-input-output-error-when-opening-documents-with-libreoff There the suggestion is made that "after some digging I found that my /tmp partition was full. I freed some space in /tmp and could then open my spreadsheet."

Thankis for your help

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Pablo (ceascolombia) said : 		#4

My apologies for asking how to run chkdsk on Windows. I have found how to do so and will report the results.

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actionparsnip (andrew-woodhead666) said : 		#5

Open up My Computer. Right click the file system to check and click the tools tab. Select to check the file system for problems and enable all checks and repairs.

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Pablo (ceascolombia) said : 		#6

 I ran chkdsk twice in Windows C drive with repair command and it reported no errors.

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actionparsnip (andrew-woodhead666) said : 		#7

OK is it now OK in Ubuntu?

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Pablo (ceascolombia) said : 		#8

The problem persists unchanged. No improvement. What's the next step?
Thanks for the help

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actionparsnip (andrew-woodhead666) said : 		#9

What is the output of:

sudo parted -l; mount; lsb_release -a; uname -a

Thanks

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Manfred Hampl (m-hampl) said : 		#10

1. On the older computers, what version of Windows was there?

2. How do you access the Windows partition?
Which parameters are used for mounting?
Is fast-boot enabled in Windows, or has Windows been shut down completely before booting Ubuntu?

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Pablo (ceascolombia) said : 		#11

The following is the output:
sudo parted -l; mount; lsb_release -a; uname -a

Model: ATA HGST HTS725032A7 (scsi)
Disk /dev/sda: 320GB
Sector size (logical/physical): 512B/4096B
Partition Table: msdos
Disk Flags:

Number Start End Size Type File system Flags
 1 1049kB 525MB 524MB primary ntfs boot
 2 525MB 112GB 111GB primary ntfs
 3 112GB 320GB 208GB extended
 5 112GB 320GB 208GB logical ext4

sysfs on /sys type sysfs (rw,nosuid,nodev,noexec,relatime)
proc on /proc type proc (rw,nosuid,nodev,noexec,relatime)
udev on /dev type devtmpfs (rw,nosuid,relatime,size=1936484k,nr_inodes=484121,mode=755)
devpts on /dev/pts type devpts (rw,nosuid,noexec,relatime,gid=5,mode=620,ptmxmode=000)
tmpfs on /run type tmpfs (rw,nosuid,noexec,relatime,size=392592k,mode=755)
/dev/sda5 on / type ext4 (rw,relatime,errors=remount-ro,data=ordered)
securityfs on /sys/kernel/security type securityfs (rw,nosuid,nodev,noexec,relatime)
tmpfs on /dev/shm type tmpfs (rw,nosuid,nodev)
tmpfs on /run/lock type tmpfs (rw,nosuid,nodev,noexec,relatime,size=5120k)
tmpfs on /sys/fs/cgroup type tmpfs (ro,nosuid,nodev,noexec,mode=755)
cgroup on /sys/fs/cgroup/unified type cgroup2 (rw,nosuid,nodev,noexec,relatime)
cgroup on /sys/fs/cgroup/systemd type cgroup (rw,nosuid,nodev,noexec,relatime,xattr,name=systemd)
pstore on /sys/fs/pstore type pstore (rw,nosuid,nodev,noexec,relatime)
cgroup on /sys/fs/cgroup/cpu,cpuacct type cgroup (rw,nosuid,nodev,noexec,relatime,cpu,cpuacct)
cgroup on /sys/fs/cgroup/rdma type cgroup (rw,nosuid,nodev,noexec,relatime,rdma)
cgroup on /sys/fs/cgroup/memory type cgroup (rw,nosuid,nodev,noexec,relatime,memory)
cgroup on /sys/fs/cgroup/pids type cgroup (rw,nosuid,nodev,noexec,relatime,pids)
cgroup on /sys/fs/cgroup/net_cls,net_prio type cgroup (rw,nosuid,nodev,noexec,relatime,net_cls,net_prio)
cgroup on /sys/fs/cgroup/cpuset type cgroup (rw,nosuid,nodev,noexec,relatime,cpuset)
cgroup on /sys/fs/cgroup/perf_event type cgroup (rw,nosuid,nodev,noexec,relatime,perf_event)
cgroup on /sys/fs/cgroup/hugetlb type cgroup (rw,nosuid,nodev,noexec,relatime,hugetlb)
cgroup on /sys/fs/cgroup/freezer type cgroup (rw,nosuid,nodev,noexec,relatime,freezer)
cgroup on /sys/fs/cgroup/blkio type cgroup (rw,nosuid,nodev,noexec,relatime,blkio)
cgroup on /sys/fs/cgroup/devices type cgroup (rw,nosuid,nodev,noexec,relatime,devices)
systemd-1 on /proc/sys/fs/binfmt_misc type autofs (rw,relatime,fd=35,pgrp=1,timeout=0,minproto=5,maxproto=5,direct,pipe_ino=15782)
mqueue on /dev/mqueue type mqueue (rw,relatime)
debugfs on /sys/kernel/debug type debugfs (rw,relatime)
hugetlbfs on /dev/hugepages type hugetlbfs (rw,relatime,pagesize=2M)
fusectl on /sys/fs/fuse/connections type fusectl (rw,relatime)
configfs on /sys/kernel/config type configfs (rw,relatime)
/var/lib/snapd/snaps/keepassxc_25.snap on /snap/keepassxc/25 type squashfs (ro,nodev,relatime)
/var/lib/snapd/snaps/core_3247.snap on /snap/core/3247 type squashfs (ro,nodev,relatime)
/var/lib/snapd/snaps/telegram-sergiusens_53.snap on /snap/telegram-sergiusens/53 type squashfs (ro,nodev,relatime)
/var/lib/snapd/snaps/chromium_88.snap on /snap/chromium/88 type squashfs (ro,nodev,relatime)
/var/lib/snapd/snaps/chromium_107.snap on /snap/chromium/107 type squashfs (ro,nodev,relatime)
/var/lib/snapd/snaps/core_3017.snap on /snap/core/3017 type squashfs (ro,nodev,relatime)
/var/lib/snapd/snaps/core_2898.snap on /snap/core/2898 type squashfs (ro,nodev,relatime)
/var/lib/snapd/snaps/chromium_9.snap on /snap/chromium/9 type squashfs (ro,nodev,relatime)
/var/lib/snapd/snaps/keepassxc_26.snap on /snap/keepassxc/26 type squashfs (ro,nodev,relatime)
/var/lib/snapd/snaps/keepassxc_24.snap on /snap/keepassxc/24 type squashfs (ro,nodev,relatime)
binfmt_misc on /proc/sys/fs/binfmt_misc type binfmt_misc (rw,relatime)
tmpfs on /run/user/124 type tmpfs (rw,nosuid,nodev,relatime,size=392588k,mode=700,uid=124,gid=132)
tmpfs on /run/user/1000 type tmpfs (rw,nosuid,nodev,relatime,size=392588k,mode=700,uid=1000,gid=1000)
gvfsd-fuse on /run/user/1000/gvfs type fuse.gvfsd-fuse (rw,nosuid,nodev,relatime,user_id=1000,group_id=1000)
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 17.10
Release: 17.10
Codename: artful
Linux paul-ThinkPad-T420s 4.13.0-16-generic #19-Ubuntu SMP Wed Oct 11 18:35:14 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

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Pablo (ceascolombia) said : 		#12

1. On the older computers, what version of Windows was there?
I also am currently using another computer (Samsung with CORE i5) with Windows 10. Files open fine in Ubuntu.

2. How do you access the Windows partition?

On start up I enter Windows 10 via Grub (I believe that is the name of the menu that appears). While Ubuntu opens by default, I scroll down to access Windows.

When I am in Ubuntu, I go to Nautilus/Other Locations. There I select 111 GB Volume which is listed as /dev/sda2. There I go to Documents and Settings, etc, and find the folder with the files.. They appear but I cannot open them.

The interesting this is that at Other Locations there is also the option of going to Computer, which is the way I would normally access Windows, but when I scroll down to mnt (or is it media?) where I would normally enter Windows, the folder is empty. It seems to me this may be indicative of the source of the problem.

Which parameters are used for mounting?
I don't understand the question

Is fast-boot enabled in Windows, or has Windows been shut down completely before booting Ubuntu?
Fast-boot is disabled and Windows shuts down completely. My past experience with Windows is that if fast-boot were enabled, I could not be able to access the Windows folder at all.

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Pablo (ceascolombia) said : 		#13

I am chagrined and embarrassed to have taken your time. I realize that I had assumed that since I was able to access the Windows folders from Ubuntu, that the Windows fast-boot was disabled. But I checked, and in fact it had not been disabled. So I disabled it and now I am able to open the files from Windows in Ubuntu and save files to Windows
My humblest apologies. Problem solved