Mozilla Crashing all of the time

Asked by davidzaq1 on 2017-10-08

Hello ,

I have Mozilla Firefox and using Ubuntu 16.04.
I have this problem where the site keeps crashing.

Message: Gah. Your tab just crashed.

The message allows for the page to be restarted but when the page is restarted, it crashes again.
This goes on for a long time until I close it and go to chrome.

One of the sites I visited said to start Firefox in safe mode with add-ons disabled. I did this and there was no more crashes.

I went to my add-ons and I have no add-ons enabled, actually, I have no add-ons at all.

I have been to the software center, uninstalled Firefox and reinstalled it but still having the problems.

Is there a way to fix this.? I think it happened with the last Firefox update.

Thank you for your help

Question information

Language:
English Edit question
Status:
Needs information
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Last query:
2017-10-15
Last reply:
2017-10-15

If you rename ~/.mozilla

(I assume you don't use Thunderbird for email)

Then run the browser, you will get vanilla settings. Does it work OK?

Manfred Hampl (m-hampl) said : #2

You say that you do not have any add-ons installed, but do you have plugins installed?
If yes, which ones, and what are their settings?

davidzaq1 (david3a9x) said : #3

no plug-ins are installed either.
When Ubuntu updated to the new version of Firefox it seemed to have removed all the settings I originally had.
So now, there are no add-ons and no plug-ins set up at all.

Did renaming the folder help?

davidzaq1 (david3a9x) said : #5

renaming what folder? I do not understand

I'll make it easier. Close all insurances of the browser and open a terminal and run:

mv ~/.mozilla ~/.mozilla_old

Then rerun the browser.

Is it OK?

davidzaq1 (david3a9x) said : #7

Yes it is working now and doesnt crash at all but now Firefox i telling me my browser is out of date and to update to the newer version for better security. I wanted to fix the new one not go back to the old one.

Isn't there a way to have the newer version and make it work right?

davidzaq1 (david3a9x) said : #8

Hello,

I am supplying some additional information. I recently posted that the old version of Firefox was working.
Sadly, it is not.

The program is still crashing the tabs.

I do not know what is going on with this browser. It is not the entire browser, only when I open a tab.

As I said before, if I hope the browser with add-ons disabled, the browser is fine and no crashing.

II have no add-ons at all so I am not sure what is happening here.

What is the output of:

lsb_release -a; uname -a; apt-cache policy firefox

Thanks

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