'Ubuntu Software' not opening

Asked by Mahantesh C Morabad

I am using Ubuntu 17.04. When I click 'Ubuntu Software' in the Launcher, it is not opening even after several trials. Please help to resolve this problem.

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actionparsnip (andrew-woodhead666) said :
#1

What is the output of:

sudo apt-get update
sudo apt-get upgrade
sudo apt-get dist-upgrade

Thanks

Revision history for this message
Mahantesh C Morabad (mcmorabad) said :
#2

I am a Windows user and new to Ubuntu. I am not familiar with Linux commands. Is there any way out to resolve the issue?

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#3

You don't need to be familiar. Just copy and paste each command in turn and hit ENTER. There will be no feedback as you type your password

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michael (yellupcm-gmail) said :
#4

Mahantesh
You said you are new to Ubuntu. Please check site below, on how to use the terminal. If you already know how, please disregard this.

https://askubuntu.com/questions/38162/what-is-a-terminal-and-how-do-i-open-and-use-it

Revision history for this message
Mahantesh C Morabad (mcmorabad) said :
#5

sudo apt-get update
sudo apt-get upgrade
sudo apt-get dist-upgrade

I ran the above commands in c-terminal. But, do not know how to send you the output. I am unable to copy and paste the output here. Please help me.

Thanks

On ಬುಧವಾರ 23 ಆ 2017 12:04 ಅಪರಾಹ್ನ, actionparsnip wrote:
> Your question #656735 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/656735
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> What is the output of:
>
> sudo apt-get update
> sudo apt-get upgrade
> sudo apt-get dist-upgrade
>
> Thanks
>

Revision history for this message
Mahantesh C Morabad (mcmorabad) said :
#6

sudo apt-get update
sudo apt-get upgrade
sudo apt-get dist-upgrade

I ran the above commands in c-terminal. But, do not know how to send you the output. I am unable to copy and paste the output here. Please help me.

Thanks

Revision history for this message
Manfred Hampl (m-hampl) said :
#7

Use the terminal window's menu entries "edit - select all" and "edit - copy", and then paste everything back into this question document.

Revision history for this message
Mahantesh C Morabad (mcmorabad) said :
#8

sudo apt-get dist-upgrade

On ಶುಕ್ರವಾರ 25 ಆ 2017 01:33 ಅಪರಾಹ್ನ, Manfred Hampl wrote:
> Your question #656735 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/656735
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> Use the terminal window's menu entries "edit - select all" and "edit -
> copy", and then paste everything back into this question document.
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#9

Please run all three commands again, and then use copy/paste that we can see all output.

Revision history for this message
Mahantesh C Morabad (mcmorabad) said :
#10

mcm@mcm-G31M-S2L:~$ sudo apt-get update
[sudo] password for mcm:
Get:1 http://security.ubuntu.com/ubuntu zesty-security InRelease [89.2 kB]
Hit:2 http://ppa.launchpad.net/dhor/myway/ubuntu zesty InRelease
Hit:3 http://in.archive.ubuntu.com/ubuntu zesty InRelease
Get:4 http://security.ubuntu.com/ubuntu zesty-security/main amd64 DEP-11
Metadata [12.5 kB]
Get:5 http://in.archive.ubuntu.com/ubuntu zesty-updates InRelease [89.2 kB]
Get:6 http://security.ubuntu.com/ubuntu zesty-security/main DEP-11 64x64
Icons [6,460 B]
Get:7 http://security.ubuntu.com/ubuntu zesty-security/universe amd64
DEP-11 Metadata [20.7 kB]
Get:8 http://security.ubuntu.com/ubuntu zesty-security/universe DEP-11
64x64 Icons [36.5 kB]
Get:9 http://in.archive.ubuntu.com/ubuntu zesty-backports InRelease
[89.2 kB]
Get:10 http://in.archive.ubuntu.com/ubuntu zesty-updates/main amd64
DEP-11 Metadata [52.7 kB]
Get:11 http://in.archive.ubuntu.com/ubuntu zesty-updates/main DEP-11
64x64 Icons [26.3 kB]
Get:12 http://in.archive.ubuntu.com/ubuntu zesty-updates/universe amd64
DEP-11 Metadata [82.8 kB]
Get:13 http://in.archive.ubuntu.com/ubuntu zesty-updates/universe DEP-11
64x64 Icons [88.0 kB]
Get:14 http://in.archive.ubuntu.com/ubuntu zesty-updates/multiverse
amd64 DEP-11 Metadata [5,840 B]
Get:15 http://in.archive.ubuntu.com/ubuntu zesty-backports/universe
amd64 DEP-11 Metadata [5,140 B]
Fetched 604 kB in 2s (242 kB/s)
Reading package lists... Done
mcm@mcm-G31M-S2L:~$ sudo apt-get upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following packages were automatically installed and are no longer
required:
   linux-headers-4.8.0-58 linux-headers-4.8.0-58-generic
   linux-image-4.8.0-58-generic linux-image-extra-4.8.0-58-generic
Use 'sudo apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
mcm@mcm-G31M-S2L:~$ sudo apt-get dist-upgrade
Reading package lists... Done
Building dependency tree
Reading state information... Done
Calculating upgrade... Done
The following packages were automatically installed and are no longer
required:
   linux-headers-4.8.0-58 linux-headers-4.8.0-58-generic
   linux-image-4.8.0-58-generic linux-image-extra-4.8.0-58-generic
Use 'sudo apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
mcm@mcm-G31M-S2L:~$

On ಶನಿವಾರ 26 ಆ 2017 11:58 ಪೂರ್ವಾಹ್ನ, Manfred Hampl wrote:
> Your question #656735 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/656735
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> Please run all three commands again, and then use copy/paste that we can
> see all output.
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#11

Ok, well done.
You output shows that the package management is in a consistent status.

Now try the following:
open a terminal window and issue the command

gnome-software

What happens? Does another window open? Do you get output in the terminal window? If yes, please copy/paste it as done before.

Revision history for this message
actionparsnip (andrew-woodhead666) said :
#12

OK, run:

sudo apt-get --purge autoremove

That will clear those packages that are no longer required.

Does the Ubuntu Software application run OK after that?

Revision history for this message
Mahantesh C Morabad (mcmorabad) said :
#13

Thank you Manfred. Nothing happened. The cursor just jumped to the next
line and stayed there. The following is the output I got:

mcm@mcm-G31M-S2L:~$ gnome-software

On ಶನಿವಾರ 26 ಆ 2017 01:03 ಅಪರಾಹ್ನ, Manfred Hampl wrote:
> Your question #656735 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/656735
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> Ok, well done.
> You output shows that the package management is in a consistent status.
>
> Now try the following:
> open a terminal window and issue the command
>
> gnome-software
>
> What happens? Does another window open? Do you get output in the
> terminal window? If yes, please copy/paste it as done before.
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#14

Try the following:

Open a terminal window and issue the commands

gnome-software --version
gnome-software --quit
gnome-software

and copy/paste all output. Furthermore tell what else there is happening on your system (there should either be a new window be opened with the ubuntu software application, or an error message be shown in your terminal window).

Revision history for this message
Mahantesh C Morabad (mcmorabad) said :
#15

The terminal output is:

gnome-software --quit
gnome-software

The terminal displays version (3.22.7) but is is appearing while pasting. Nothing else is happening except this. No error message in my terminal window.

On ರವಿವಾರ 27 ಆ 2017 12:04 ಅಪರಾಹ್ನ, Manfred Hampl wrote:
> Your question #656735 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/656735
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> Try the following:
>
> Open a terminal window and issue the commands
>
> gnome-software --version
> gnome-software --quit
> gnome-software
>
> and copy/paste all output. Furthermore tell what else there is happening
> on your system (there should either be a new window be opened with the
> ubuntu software application, or an error message be shown in your
> terminal window).
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#16

Please provide the full output as shown on your screen.

Sorry, but I do not understand "but is is appearing while pasting". What do you want to tell?

Revision history for this message
Mahantesh C Morabad (mcmorabad) said :
#17

/(mcm@mcm-G31M-S2L:-$ gnome-software version/

gnome-software 3.22.7)

gnome-software --quit

/(the cursor hangs here)/

*Note: The output in brackets and slanted letters is not in paste up on
this reply, but was there on terminal. It is written manually as in the
terminal.**
*

On ರವಿವಾರ 27 ಆ 2017 12:58 ಅಪರಾಹ್ನ, Manfred Hampl wrote:
> Your question #656735 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/656735
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> Please provide the full output as shown on your screen.
>
> Sorry, but I do not understand "but is is appearing while pasting". What
> do you want to tell?
>

Revision history for this message
Manfred Hampl (m-hampl) said :
#18

Sorry, but as long as you do not show the output as it is on screen, I cannot help further.

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Launchpad Janitor (janitor) said :
#19

This question was expired because it remained in the 'Open' state without activity for the last 15 days.