Ubuntu 16.04.3 LTS internal webcam not working

Asked by Jean Tinguely Awais on 2017-08-09

Hello,
 I'm using a Why! W650SZ ( based on Clewo W650SZ ) and format with the new 16.04.3 LTS to deliver the new build for our machines. The video ( Fn + F10 ) key does not work, neither the webcam in chesse. I have tried a lsmod and have seen that

oem@why-W65-67SZ:~$ sudo lsmod | grep vide
uvcvideo 90112 0
videobuf2_vmalloc 16384 1 uvcvideo
videobuf2_memops 16384 1 videobuf2_vmalloc
videobuf2_v4l2 24576 1 uvcvideo
videobuf2_core 40960 2 uvcvideo,videobuf2_v4l2
videodev 172032 3 uvcvideo,videobuf2_core,videobuf2_v4l2
media 40960 2 uvcvideo,videodev
video 40960 1 i915

The result of a lshw give me that :

oem@why-W65-67SZ:~$ sudo lshw -short
Chemin matériel Périphérique Classe Description
=================================================================
                                       system W65_67SZ (Not Applicable)
/0 bus W65_67SZ
/0/0 memory 64KiB BIOS
/0/14 processor Intel(R) Core(TM) i5-4210M
/0/14/15 memory 512KiB L2 cache
/0/14/16 memory 128KiB L1 cache
/0/14/17 memory 3MiB L3 cache
/0/18 memory 8GiB Mémoire Système
/0/18/0 memory 8GiB SODIMM DDR3 Synchrone
/0/18/1 memory DIMMProject-Id-Version: @(
/0/18/2 memory DIMMProject-Id-Version: @(
/0/18/3 memory DIMMProject-Id-Version: @(
/0/100 bridge Xeon E3-1200 v3/4th Gen Co
/0/100/1 bridge Xeon E3-1200 v3/4th Gen Co
/0/100/2 display 4th Gen Core Processor Int
/0/100/3 multimedia Xeon E3-1200 v3/4th Gen Co
/0/100/14 bus 8 Series/C220 Series Chips
/0/100/14/0 usb3 bus xHCI Host Controller
/0/100/14/0/7 communication Interface sans fil Bluetoo
/0/100/14/1 usb4 bus xHCI Host Controller
/0/100/14/1/2 scsi6 storage Elements 10A8
/0/100/14/1/2/0.0.0 /dev/sdb disk 1TB Elements 10A8
/0/100/14/1/2/0.0.0/1 /dev/sdb1 volume 931GiB Windows NTFS volume
/0/100/16 communication 8 Series/C220 Series Chips
/0/100/1a bus 8 Series/C220 Series Chips
/0/100/1a/1 usb1 bus EHCI Host Controller
/0/100/1a/1/1 bus Concentrateur USB
/0/100/1b multimedia 8 Series/C220 Series Chips
/0/100/1c bridge 8 Series/C220 Series Chips
/0/100/1c.2 bridge 8 Series/C220 Series Chips
/0/100/1c.2/0 wlp3s0 network Centrino Wireless-N 135
/0/100/1c.3 bridge 8 Series/C220 Series Chips
/0/100/1c.3/0 generic RTL8411 PCI Express Card R
/0/100/1c.3/0.2 enp4s0f2 network RTL8111/8168/8411 PCI Expr
/0/100/1d bus 8 Series/C220 Series Chips
/0/100/1d/1 usb2 bus EHCI Host Controller
/0/100/1d/1/1 bus Concentrateur USB
/0/100/1f bridge HM86 Express LPC Controlle
/0/100/1f.2 storage 8 Series/C220 Series Chips
/0/100/1f.3 bus 8 Series/C220 Series Chips
/0/1 scsi0 storage
/0/1/0.0.0 /dev/cdrom disk CDDVDW SN-208FB
/0/2 scsi4 storage
/0/2/0.0.0 /dev/sda disk 120GB Crucial_CT120M50
/0/2/0.0.0/1 /dev/sda1 volume 103GiB Volume EXT4
/0/2/0.0.0/2 /dev/sda2 volume 8111MiB Extended partition
/0/2/0.0.0/2/5 /dev/sda5 volume 8111MiB Linux swap / Solar
/0/3 scsi5 storage
/0/3/0.0.0 /dev/sdc disk 500GB ST500LM012 HN-M5
/0/3/0.0.0/1 /dev/sdc1 volume 465GiB Windows NTFS volume

 What am I making wrong?

Best regards.
Jean Tinguely Awais.

Question information

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Status:
Answered
For:
Ubuntu Edit question
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Last query:
2017-08-15
Last reply:
2017-08-15

What is the output of:

lsb_release -a; uname -a; lsusb

Thanks

Hello,
 thank your for your answer :

oem@why-W65-67SZ:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 16.04.3 LTS
Release: 16.04
Codename: xenial

oem@why-W65-67SZ:~$ uname -a
Linux why-W65-67SZ 4.10.0-30-generic #34~16.04.1-Ubuntu SMP Wed Aug 2 02:13:56 UTC 2017 x86_64 x86_64 x86_64 GNU/Linux

oem@why-W65-67SZ:~$ lsusb
Bus 002 Device 002: ID 8087:8000 Intel Corp.
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:8008 Intel Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 002: ID 1058:10a8 Western Digital Technologies, Inc. Elements Portable (WDBUZG)
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 002: ID 8087:07da Intel Corp.
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Do you need more informations?
Best regards.
Jean.

Do you need more informations?

Is the Webcam enabled in BIOS? It's not showing up in the output. You may want to reset the BIOS to defaults then build up again. May help.

Hello,
 I reset the BIOS to the default.
 Impossible to know if the webcam is recognized in the BIOS.
 Have I to install a special package or something?
Best regards.
Jean

Hello,
 I reinstall Ubuntu from the beginning and It does not work. Is it a miss installation or could this be a bug?
Best regards.
Jean.

Possibly a bug. Are there any guides for your make and model of laptops

Hello again,
 Well indeed it's a miss comprehension of my part. I thought that when I push the keys FN + F10 the computer activate the webcam and lauch cheese. Is it possible to make this ?
Best regards.
Jean.

PS : indeed the computer only activate the webcam ( but the red led of the camera is still inactivated )

Hello again.
 Just a question how can I activate the webcam automaticaly when I launch cheese?
Best regards.
Jean.

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