cannot connect to Comcast

Hello! You want to connect via wireless? If you need to connect the network card, give a look in the manual. If your computer is new to Dell provides technical support for this event is already come installed with ubuntu.

No, I am trying to connect with the cable modem. I contacted Dell and they told me I had to contact Ubuntu because the problem is not with the Dell laptop.

----- Original Message -----
From: "copetti" <email address hidden>
To: <email address hidden>
Sent: Wednesday, March 25, 2009 8:47:18 AM GMT -05:00 US/Canada Eastern
Subject: Re: [Question #65307]: cannot connect to Comcast

Your question #65307 on Ubuntu changed:
https://answers.launchpad.net/ubuntu/+question/65307

    Status: Open => Answered

copetti proposed the following answer:
Hello! You want to connect via wireless? If you need to connect the
network card, give a look in the manual. If your computer is new to Dell
provides technical support for this event is already come installed with
ubuntu.

--
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Is it wired via an Ethernet cable, USB or wireless? Are you connecting directly to the cable modem or to a router?

Can you go to a terminal and issue the following command:
ifconfig

Please come back here and paste the output.

Thank you!

Craig

Also, did you follow setup instructions for Comcast? Did you call Comcast first (never mention Linux on the phone to them). Just tell them you were presented with a screen that told you to call them to provision the modem.

The modem just may need to be provisioned correctly. Make sure your computer is connected directly to the modem, via Ethernet, when you do this. They will need the MAC address when you call them. It is found on the back of the modem.

This may be an easy fix.

Directly to the cable modem.

----- Original Message -----
From: "Craig Huffstetler" <email address hidden>
To: <email address hidden>
Sent: Wednesday, March 25, 2009 1:09:25 PM GMT -05:00 US/Canada Eastern
Subject: Re: [Question #65307]: cannot connect to Comcast

Your question #65307 on Ubuntu changed:
https://answers.edge.launchpad.net/ubuntu/+question/65307

    Status: Open => Answered

Craig Huffstetler proposed the following answer:
Is it wired via an Ethernet cable, USB or wireless? Are you connecting
directly to the cable modem or to a router?

Can you go to a terminal and issue the following command:
ifconfig

Please come back here and paste the output.

Thank you!

Craig

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If this answers your question, please go to the following page to let us
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https://answers.edge.launchpad.net/ubuntu/+question/65307/+confirm?answer_id=2

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Will this negatively affect things when I switch to my other laptop?

----- Original Message -----
From: "Craig Huffstetler" <email address hidden>
To: <email address hidden>
Sent: Wednesday, March 25, 2009 1:10:54 PM GMT -05:00 US/Canada Eastern
Subject: Re: [Question #65307]: cannot connect to Comcast

Your question #65307 on Ubuntu changed:
https://answers.edge.launchpad.net/ubuntu/+question/65307

Craig Huffstetler proposed the following answer:
Also, did you follow setup instructions for Comcast? Did you call
Comcast first (never mention Linux on the phone to them). Just tell them
you were presented with a screen that told you to call them to provision
the modem.

The modem just may need to be provisioned correctly. Make sure your
computer is connected directly to the modem, via Ethernet, when you do
this. They will need the MAC address when you call them. It is found on
the back of the modem.

This may be an easy fix.

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.edge.launchpad.net/ubuntu/+question/65307/+confirm?answer_id=3

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.edge.launchpad.net/ubuntu/+question/65307

You received this question notification because you are a direct
subscriber of the question.

No, it just needs to be setup first. Confirm with Comcast that your account has been provisioned. It can be provisioned correctly as long as it has been connected to any computer.

When you go to setup your router, or if you ever buy a wireless/wired router, make sure you use the MAC address from the computer it was "provisioned" from (the one that was connected when you talked to ComCast). This is important.

So then I can switch back and forth once provisioned? It works fine on my other laptop.

----- Original Message -----
From: "Craig Huffstetler" <email address hidden>
To: <email address hidden>
Sent: Wednesday, March 25, 2009 1:16:54 PM GMT -05:00 US/Canada Eastern
Subject: Re: [Question #65307]: cannot connect to Comcast

Your question #65307 on Ubuntu changed:
https://answers.edge.launchpad.net/ubuntu/+question/65307

    Status: Open => Answered

Craig Huffstetler proposed the following answer:
No, it just needs to be setup first. Confirm with Comcast that your
account has been provisioned. It can be provisioned correctly as long as
it has been connected to any computer.

When you go to setup your router, or if you ever buy a wireless/wired
router, make sure you use the MAC address from the computer it was
"provisioned" from (the one that was connected when you talked to
ComCast). This is important.

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.edge.launchpad.net/ubuntu/+question/65307/+confirm?answer_id=6

If you still need help, you can reply to this email or go to the
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No need to call Comcast then. It's provisioned. Do you not have a router? This may solve the issue entirely.

I do not have a router.

----- Original Message -----
From: "Craig Huffstetler" <email address hidden>
To: <email address hidden>
Sent: Wednesday, March 25, 2009 1:24:41 PM GMT -05:00 US/Canada Eastern
Subject: Re: [Question #65307]: cannot connect to Comcast

Your question #65307 on Ubuntu changed:
https://answers.edge.launchpad.net/ubuntu/+question/65307

    Status: Open => Answered

Craig Huffstetler proposed the following answer:
No need to call Comcast then. It's provisioned. Do you not have a
router? This may solve the issue entirely.

--
If this answers your question, please go to the following page to let us
know that it is solved:
https://answers.edge.launchpad.net/ubuntu/+question/65307/+confirm?answer_id=8

If you still need help, you can reply to this email or go to the
following page to enter your feedback:
https://answers.edge.launchpad.net/ubuntu/+question/65307

You received this question notification because you are a direct
subscriber of the question.

Can you give us the output of the command "ifconfig" (run from a terminal) when connected to your Comcast modem using the Dell Inspiron 910 mini with Ubuntu 8.04.01?

This will help us determine a course of action.

Also, after connecting the new P.C. via the ethernet cord -- unplug the modem from the power source, wait until all the lights come back on -- and then see if the Internet connection works. Sometimes it takes this.

After doing this, and waiting for all of the usual lights, issue the:

ifconfig

Command and let us know the output.

Thanks.

In the future a router might be good investment for your situation. This would allow you to connect both computers at once to the Internet using the same modem. It's basically sharing the same Internet connection. You can buy a wired, or wireless router, for around $40 - $60 at a local store or online (NewEgg.com, for example) and I don't foresee any problems.