I installed Ubuntu 8.04 in a new HPPavilion dv4-1222nr. I cannot activate wireless and there is no sound.
I tried trouble shooting tips found in basic Ubuntu problem solving but am still stumped. I still cannot get wireless open. It appears that the lighted touch switch at the top of the keyboard is inactive. Used to work with Vista before I installed Ubuntu.
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#1 |
Well, wifi and sound probably need the most fiddling in Ubuntu today.
Regarding wireless: run the commands "sudo lspci" and "iwconfig" (without the quotes) in a terminal window (command prompt in Windows-speak). The first command should list the exact make and model of your Wifi apdapter. Use that to google further. What does the second command say?
Regarding audio: I've very little experience in that area, but I believe people tend to recommend "alsamixer" (again in xterm) as one of the first steps.
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#2 |
Hi,
Please first connect your network card to the wireless router using a LAN cable.
In order to gather essential troubleshooting information about your wireless card and soundcard, please follow this procedure:
Step 1: Open Terminal from "Applications-
Terminal"
Step 2: Run the following commands (copy-paste each line below to the Terminal then hit <enter> after each line)
sudo aptitude install hwinfo
hwinfo --netcard
sudo iwlist scanning
sudo lshw -C network
lspci -nn
lsusb
uname -a
dmesg | grep ound
dmesg | grep witch
iwconfig
hwinfo --sound
aplay -l
cat /dev/sndstat
lsmod | grep snd
cat /proc/asound/
grep audio /etc/group
Step 3: Please post results (copy/paste terminal output from each command) on this thread
Regards,
Mark
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Revision history for this message
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#3 |
Mark,
Below are the results of following your commands. Also, lighted wireless switch now appears to be on as a result of last nights upgrade downloads but does not function.
thanks,
Jim
jim@jim-laptop:~$ sudo aptitude install hwinfo
[sudo] password for jim:
Reading package lists... Done
Building dependency tree
Reading state information... Done
Initializing package states... Done
Writing extended state information... Done
Building tag database... Done
The following packages are unused and will be REMOVED:
linux-
The following NEW packages will be automatically installed:
libhd13
The following NEW packages will be installed:
hwinfo libhd13
0 packages upgraded, 2 newly installed, 2 to remove and 0 not upgraded.
Need to get 626kB of archives. After unpacking 66.6MB will be freed.
Do you want to continue? [Y/n/?] y
Writing extended state information... Done
Get:1 http://
Get:2 http://
Fetched 626kB in 10s (59.2kB/s)
(Reading database ... 113650 files and directories currently installed.)
Removing linux-headers-
Removing linux-headers-
Selecting previously deselected package libhd13.
(Reading database ... 98919 files and directories currently installed.)
Unpacking libhd13 (from .../libhd13_
Selecting previously deselected package hwinfo.
Unpacking hwinfo (from .../hwinfo_
Setting up libhd13 (13.41-1) ...
Setting up hwinfo (13.41-1) ...
Processing triggers for libc6 ...
ldconfig deferred processing now taking place
Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done
Writing extended state information... Done
Building tag database... Done
jim@jim-laptop:~$ hwinfo --netcard
08: PCI a00.0: 0200 Ethernet controller
[Created at pci.296]
UDI: /org/freedeskto
Unique ID: rBUF.wffhbYyG7HA
Parent ID: M71A.hqZRV2vNF82
SysFS ID: /devices/
SysFS BusID: 0000:0a:00.0
Hardware Class: network
Model: "Hewlett-Packard Company Ethernet controller"
Vendor: pci 0x10ec "Realtek Semiconductor Co., Ltd."
Device: pci 0x8136
SubVendor: pci 0x103c "Hewlett-Packard Company"
SubDevice: pci 0x30fb
Revision: 0x02
Driver: "r8169"
Driver Modules: "r8169"
Device File: eth0
I/O Ports: 0x2000-0x2fff (rw)
Memory Range: 0xd1010000-
Memory Range: 0xd1000000-
Memory Range: 0xd1020000-
IRQ: 219 (9944 events)
HW Address: 00:23:5a:20:22:ea
Link detected: yes
Module Alias: "pci:v000010ECd
Driver Info #0:
Driver Status: r8169 is active
Driver Activation Cmd: "modprobe r8169"
Config Status: cfg=new, avail=yes, need=no, active=unknown
Attached to: #33 (PCI bridge)
09: PCI 900.0: 0200 Ethernet controller
[Created at pci.296]
UDI: /org/freedeskto
Unique ID: JNkJ.2H5RSMsrDKA
Parent ID: H0_h.AQdh0Ungjl1
SysFS ID: /devices/
SysFS BusID: 0000:09:00.0
Hardware Class: network
Model: "Hewlett-Packard Company BCM4310 USB Controller"
Vendor: pci 0x14e4 "Broadcom"
Device: pci 0x4315 "BCM4310 USB Controller"
SubVendor: pci 0x103c "Hewlett-Packard Company"
SubDevice: pci 0x137c
Revision: 0x01
Driver: "wl"
Driver Modules: "wl"
Device File: eth1
Memory Range: 0xd1100000-
IRQ: 18 (2062 events)
HW Address: 00:21:00:a0:89:63
Link detected: yes
Module Alias: "pci:v000014E4d
Driver Info #0:
Driver Status: wl is active
Driver Activation Cmd: "modprobe wl"
Config Status: cfg=new, avail=yes, need=no, active=unknown
Attached to: #34 (PCI bridge)
jim@jim-laptop:~$ sudo iwlist scanning
lo Interface doesn't support scanning.
eth0 Interface doesn't support scanning.
eth1 Scan completed :
Cell 01 - Address: 00:1C:10:A4:B5:55
jim@jim-laptop:~$ sudo ishw -C network
sudo: ishw: command not found
jim@jim-laptop:~$ sudo lshw -C network
*-network
description: Wireless interface
product: BCM4312 802.11b/g
vendor: Broadcom Corporation
physical id: 0
bus info: pci@0000:09:00.0
logical name: eth1
version: 01
serial: 00:21:00:a0:89:63
width: 64 bits
clock: 33MHz
*-network
description: Ethernet interface
product: RTL8101E PCI Express Fast Ethernet controller
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:0a:00.0
logical name: eth0
version: 02
serial: 00:23:5a:20:22:ea
size: 100MB/s
capacity: 1GB/s
width: 64 bits
clock: 33MHz
jim@jim-laptop:~$
jim@jim-laptop:~$
jim@jim-laptop:~$ lspci -nn
00:00.0 Host bridge [0600]: Advanced Micro Devices [AMD] RS780 Host Bridge [1022:9600]
00:01.0 PCI bridge [0604]: Hewlett-Packard Company Unknown device [103c:9602]
00:04.0 PCI bridge [0604]: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (PCIE port 0) [1022:9604]
00:05.0 PCI bridge [0604]: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (PCIE port 1) [1022:9605]
00:06.0 PCI bridge [0604]: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (PCIE port 2) [1022:9606]
00:07.0 PCI bridge [0604]: Advanced Micro Devices [AMD] RS780 PCI to PCI bridge (PCIE port 3) [1022:9607]
00:11.0 SATA controller [0106]: ATI Technologies Inc SB700/SB800 SATA Controller [AHCI mode] [1002:4391]
00:12.0 USB Controller [0c03]: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller [1002:4397]
00:12.1 USB Controller [0c03]: ATI Technologies Inc SB700/SB800 USB OHCI1 Controller [1002:4398]
00:12.2 USB Controller [0c03]: ATI Technologies Inc SB700/SB800 USB EHCI Controller [1002:4396]
00:13.0 USB Controller [0c03]: ATI Technologies Inc SB700/SB800 USB OHCI0 Controller [1002:4397]
00:13.1 USB Controller [0c03]: ATI Technologies Inc SB700/SB800 USB OHCI1 Controller [1002:4398]
00:13.2 USB Controller [0c03]: ATI Technologies Inc SB700/SB800 USB EHCI Controller [1002:4396]
00:14.0 SMBus [0c05]: ATI Technologies Inc SBx00 SMBus Controller [1002:4385] (rev 3a)
00:14.1 IDE interface [0101]: ATI Technologies Inc SB700/SB800 IDE Controller [1002:439c]
00:14.2 Audio device [0403]: ATI Technologies Inc SBx00 Azalia [1002:4383]
00:14.3 ISA bridge [0601]: ATI Technologies Inc SB700/SB800 LPC host controller [1002:439d]
00:14.4 PCI bridge [0604]: ATI Technologies Inc SBx00 PCI to PCI Bridge [1002:4384]
00:18.0 Host bridge [0600]: Advanced Micro Devices [AMD] Family 11h HyperTransport Configuration [1022:1300] (rev 40)
00:18.1 Host bridge [0600]: Advanced Micro Devices [AMD] Family 11h Address Map [1022:1301]
00:18.2 Host bridge [0600]: Advanced Micro Devices [AMD] Family 11h DRAM Controller [1022:1302]
00:18.3 Host bridge [0600]: Advanced Micro Devices [AMD] Family 11h Miscellaneous Control [1022:1303]
00:18.4 Host bridge [0600]: Advanced Micro Devices [AMD] Family 11h Link Control [1022:1304]
01:05.0 VGA compatible controller [0300]: ATI Technologies Inc RS780M/RS780MN [Radeon HD 3200 Graphics] [1002:9612]
01:05.1 Audio device [0403]: ATI Technologies Inc RS780 Azalia controller [1002:960f]
08:00.0 System peripheral [0880]: JMicron Technologies, Inc. Unknown device [197b:2382]
08:00.2 SD Host controller [0805]: JMicron Technologies, Inc. Unknown device [197b:2381]
08:00.3 System peripheral [0880]: JMicron Technologies, Inc. Unknown device [197b:2383]
08:00.4 System peripheral [0880]: JMicron Technologies, Inc. Unknown device [197b:2384]
09:00.0 Network controller [0280]: Broadcom Corporation BCM4312 802.11b/g [14e4:4315] (rev 01)
0a:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8101E PCI Express Fast Ethernet controller [10ec:8136] (rev 02)
jim@jim-laptop:~$ lsusb
Bus 003 Device 001: ID 0000:0000
Bus 006 Device 001: ID 0000:0000
Bus 005 Device 001: ID 0000:0000
Bus 004 Device 001: ID 0000:0000
Bus 001 Device 002: ID 064e:c107 Suyin Corp.
Bus 001 Device 001: ID 0000:0000
Bus 002 Device 001: ID 0000:0000
jim@jim-laptop:~$ uname -a
Linux jim-laptop 2.6.24-23-generic #1 SMP Mon Jan 26 00:13:11 UTC 2009 i686 GNU/Linux
jim@jim-laptop:~$ dmesg | grep ound
[ 15.345526] ACPI: Looking for DSDT in initramfs... error, file /DSDT.aml not found.
[ 15.772602] pnp: PnP ACPI: found 12 devices
[ 16.468293] assign_
[ 16.468673] assign_
[ 16.468836] assign_
[ 16.469049] assign_
[ 16.851819] isapnp: No Plug & Play device found
[ 16.988978] BIOS EDD facility v0.16 2004-Jun-25, 0 devices found
[ 22.196598] hub 1-0:1.0: USB hub found
[ 22.311891] hub 2-0:1.0: USB hub found
[ 22.475286] hub 3-0:1.0: USB hub found
[ 22.637623] hub 4-0:1.0: USB hub found
[ 22.797017] hub 5-0:1.0: USB hub found
[ 22.956396] hub 6-0:1.0: USB hub found
[ 32.315199] sdhci: SDHCI controller found at 0000:08:00.2 [197b:2381] (rev 0)
[ 32.503723] piix4_smbus 0000:00:14.0: Found 0000:00:14.0 device
[ 33.098906] uvcvideo: Found UVC 1.00 device HP Webcam (064e:c107)
[ 34.607957] lp: driver loaded but no devices found
[ 38.070937] No dock devices found.
[ 39.198064] apm: BIOS not found.
jim@jim-laptop:~$ dmesg | grep witch
[ 15.052459] SMP alternatives: switching to UP code
[ 15.405738] SMP alternatives: switching to SMP code
[ 15.561822] ACPI: EC: non-query interrupt received, switching to interrupt mode
[ 15.893010] Switched to high resolution mode on CPU 0
[ 15.795628] Switched to high resolution mode on CPU 1
[ 31.333703] input: Lid Switch as /devices/
[ 31.333889] ACPI: Lid Switch [LID]
jim@jim-laptop:~$ iwconfig
lo no wireless extensions.
eth0 no wireless extensions.
eth1 IEEE 802.11 Nickname:""
Access Point: Not-Associated
jim@jim-laptop:~$ hwinfo --sound
14: PCI 105.1: 0403 Audio device
[Created at pci.296]
UDI: /org/freedeskto
Unique ID: l4dC.vfAxXUx5zd4
Parent ID: vSkL.Wwwe8lyjkRE
SysFS ID: /devices/
SysFS BusID: 0000:01:05.1
Hardware Class: sound
Model: "ATI Audio device"
Vendor: pci 0x1002 "ATI Technologies Inc"
Device: pci 0x960f
SubVendor: pci 0x1002 "ATI Technologies Inc"
SubDevice: pci 0x960f
Driver: "HDA Intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0xd2410000-
IRQ: 19 (16 events)
Module Alias: "pci:v00001002d
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Config Status: cfg=new, avail=yes, need=no, active=unknown
Attached to: #37 (PCI bridge)
23: PCI 14.2: 0403 Audio device
[Created at pci.296]
UDI: /org/freedeskto
Unique ID: 5Dex.oB+Yu+RuhF7
SysFS ID: /devices/
SysFS BusID: 0000:00:14.2
Hardware Class: sound
Model: "Hewlett-Packard Company Audio device"
Vendor: pci 0x1002 "ATI Technologies Inc"
Device: pci 0x4383
SubVendor: pci 0x103c "Hewlett-Packard Company"
SubDevice: pci 0x30fb
Driver: "HDA Intel"
Driver Modules: "snd_hda_intel"
Memory Range: 0xd2500000-
IRQ: 16 (1135 events)
Module Alias: "pci:v00001002d
Driver Info #0:
Driver Status: snd_hda_intel is active
Driver Activation Cmd: "modprobe snd_hda_intel"
Config Status: cfg=new, avail=yes, need=no, active=unknown
jim@jim-laptop:~$ aplay -l
**** List of PLAYBACK Hardware Devices ****
card 0: SB [HDA ATI SB], device 0: STAC92xx Analog [STAC92xx Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: HDMI [HDA ATI HDMI], device 3: ATI HDMI [ATI HDMI]
Subdevices: 1/1
Subdevice #0: subdevice #0
jim@jim-laptop:~$ cat /dev/sndstat
Sound Driver:
Kernel: Linux jim-laptop 2.6.24-23-generic #1 SMP Mon Jan 26 00:13:11 UTC 2009 i686
Config options: 0
Installed drivers:
Type 10: ALSA emulation
Card config:
HDA ATI SB at 0xd2500000 irq 16
HDA ATI HDMI at 0xd2410000 irq 19
Audio devices:
0: STAC92xx Analog (DUPLEX)
Synth devices: NOT ENABLED IN CONFIG
Midi devices: NOT ENABLED IN CONFIG
Timers:
7: system timer
Mixers:
0: IDT 92HD71B7X
1: Generic 1002 ATI RS690/780 HDMI
jim@jim-laptop:~$ lsmod | grep snd
snd_hda_intel 346136 3
snd_pcm_oss 42144 0
snd_mixer_oss 17920 1 snd_pcm_oss
snd_seq_dummy 4868 0
snd_pcm 78596 2 snd_hda_
snd_seq_oss 35584 0
snd_page_alloc 11400 2 snd_hda_
snd_hwdep 10500 1 snd_hda_intel
snd_seq_midi 9376 0
snd_rawmidi 25760 1 snd_seq_midi
snd_seq_midi_event 8320 2 snd_seq_
snd_seq 54224 6 snd_seq_
snd_timer 24836 2 snd_pcm,snd_seq
snd_seq_device 9612 5 snd_seq_
snd 56996 17 snd_hda_
soundcore 8800 1 snd
jim@jim-laptop:~$ cat /proc/asound/
cat: /proc/asound/
jim@jim-laptop:~$ grep audio /etc/group
audio:x:
jim@jim-laptop:~$
jim@jim-laptop:~$
_______
From: Mark Rijckenberg <email address hidden>
To: <email address hidden>
Sent: Saturday, March 21, 2009 7:50:07 PM
Subject: Re: [Question #64893]: I installed Ubuntu 8.04 in a new HPPavilion dv4-1222nr. I cannot activate wireless and there is no sound.
Your question #64893 on Ubuntu changed:
https:/
Mark Rijckenberg requested for more information:
Hi,
Please first connect your network card to the wireless router using a LAN cable.
In order to gather essential troubleshooting information about your wireless card and soundcard, please follow this procedure:
Step 1: Open Terminal from "Applications-
Terminal"
Step 2: Run the following commands (copy-paste each line below to the Terminal then hit <enter> after each line)
sudo aptitude install hwinfo
hwinfo --netcard
sudo iwlist scanning
sudo lshw -C network
lspci -nn
lsusb
uname -a
dmesg | grep ound
dmesg | grep witch
iwconfig
hwinfo --sound
aplay -l
cat /dev/sndstat
lsmod | grep snd
cat /proc/asound/
grep audio /etc/group
Step 3: Please post results (copy/paste terminal output from each command) on this thread
Regards,
Mark
--
To answer this request for more information, you can either reply to
this email or enter your reply at the following page:
https:/
You received this question notification because you are a direct
subscriber of the question.
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Revision history for this message
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#4 |
Hi Jim,
Concerning your wireless issue:
Please try the following installation procedure:
Boot your laptop and enter BIOS setup utility: choose option "load default values".
Insert the Ubuntu 8.10 LiveCD. Boot from this CD and install Ubuntu 8.10 onto your harddisk using the LiveCD session.
After installation, reboot into the installed Ubuntu 8.10 system.
Then open a Terminal and run the following 2 commands to update Ubuntu 8.10 on the harddisk:
sudo aptitude update
sudo aptitude dist-upgrade
Then download the following drivers:
wget http://
which come from this site:
http://
Follow these build and installation instructions carefully:
http://
In a terminal, type : sudo gedit /etc/modules
Add the following line to the end of the modules file:
wl
sudo gedit /etc/modprobe.
Add the following lines to the end of the blacklist file
blacklist b43
blacklist bcm43xx
blacklist b43legacy
blacklist ndiswrapper
Reboot and then test wireless.
=======
If the previous wireless procedure does not work for you, you can try this one instead:
Step 1) edit blacklist file
sudo gedit /etc/modprobe.
Search for the following line and REMOVE it so that ndiswrapper is allowed to load:
blacklist ndiswrapper -> remove this line
Step 2) Execute the procedure below:
http://
=======
Concerning your sound issue, try the following:
Step 1: Open Terminal from "Applications-
Terminal"
Step 2: Run the following commands (copy/paste each command into the Terminal and then hit <enter>)
sudo aptitude update
sudo aptitude install wget build-essential ncurses-dev libncurses5-dev gettext linux-headers-
# go to your home directory (which is what cd ~ does, so ~ is actually <your homedirectory>)
cd ~
wget ftp://ftp.
wget ftp://ftp.
wget ftp://ftp.
tar xjf alsa-driver-
tar xjf alsa-lib-
tar xjf alsa-utils-
cd ~/alsa-
./configure --with-
make
sudo make install
cd ~/alsa-lib-1.0.19
./configure
make
sudo make install
cd ~/alsa-utils-1.0.19
./configure
make
sudo make install
# modify alsa-base file:
sudo gedit /etc/modprobe.
Add the following lines to the end of the file:
# Keep snd-pcsp from beeing loaded as first soundcard
options snd-pcsp index=-2
alias snd-card-0 snd-hda-intel
alias sound-slot-0 snd-hda-intel
options snd-hda-intel model=dell-m4-1
options snd-hda-intel enable_msi=1
# Reboot your pc and then retest audio (play mp3 file, for example)
Regards,
Mark
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Revision history for this message
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#5 |
Mark,
I do not have an Ubuntu 8.1 disk. The one in my possession is 8.04.
thanks,
Jim
_______
From: Mark Rijckenberg <email address hidden>
To: <email address hidden>
Sent: Monday, March 23, 2009 12:05:31 PM
Subject: Re: [Question #64893]: I installed Ubuntu 8.04 in a new HPPavilion dv4-1222nr. I cannot activate wireless and there is no sound.
Your question #64893 on Ubuntu changed:
https:/
Status: Open => Answered
Mark Rijckenberg proposed the following answer:
Hi Jim,
Concerning your wireless issue:
Please try the following installation procedure:
Boot your laptop and enter BIOS setup utility: choose option "load
default values".
Insert the Ubuntu 8.10 LiveCD. Boot from this CD and install Ubuntu 8.10
onto your harddisk using the LiveCD session.
After installation, reboot into the installed Ubuntu 8.10 system.
Then open a Terminal and run the following 2 commands to update Ubuntu
8.10 on the harddisk:
sudo aptitude update
sudo aptitude dist-upgrade
Then download the following drivers:
wgethttp:
portsrc-
which come from this site:
http://
Follow these build and installation instructions carefully:
http://
In a terminal, type : sudo gedit /etc/modules
Add the following line to the end of the modules file:
wl
sudo gedit /etc/modprobe.
Add the following lines to the end of the blacklist file
blacklist b43
blacklist bcm43xx
blacklist b43legacy
blacklist ndiswrapper
Reboot and then test wireless.
=======
If the previous wireless procedure does not work for you, you can try this one instead:
Step 1) edit blacklist file
sudo gedit /etc/modprobe.
Search for the following line and REMOVE it so that ndiswrapper is
allowed to load:
blacklist ndiswrapper -> remove this line
Step 2) Execute the procedure below:
http://
bcm4310-usb.html
=======
Concerning your sound issue, try the following:
Step 1: Open Terminal from "Applications-
Terminal"
Step 2: Run the following commands (copy/paste each command into the
Terminal and then hit <enter>)
sudo aptitude update
sudo aptitude install wget build-essential ncurses-dev libncurses5-dev gettext linux-headers-
# go to your home directory (which is what cd ~ does, so ~ is actually
<your homedirectory>)
cd ~
wget ftp://ftp.
wget ftp://ftp.
wget ftp://ftp.
tar xjf alsa-driver-
tar xjf alsa-lib-
tar xjf alsa-utils-
cd ~/alsa-
./configure --with-
make
sudo make install
cd ~/alsa-lib-1.0.19
./configure
make
sudo make install
cd ~/alsa-utils-1.0.19
./configure
make
sudo make install
# modify alsa-base file:
sudo gedit /etc/modprobe.
Add the following lines to the end of the file:
# Keep snd-pcsp from beeing loaded as first soundcard
options snd-pcsp index=-2
alias snd-card-0 snd-hda-intel
alias sound-slot-0 snd-hda-intel
options snd-hda-intel model=dell-m4-1
options snd-hda-intel enable_msi=1
# Reboot your pc and then retest audio (play mp3 file, for example)
Regards,
Mark
--
If this answers your question, please go to the following page to let us
know that it is solved:
https:/
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Revision history for this message
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#6 |
Hi,
OK, skip the part about Ubuntu 8.10 and perform the remaining steps.
Regards,
Mark
Can you help with this problem?
Provide an answer of your own, or ask Jim Masland for more information if necessary.
