can't restore back up after re install of Ubuntu
I backed up everything from Ubuntu & then did a clean reinstall. However I cannot restore the back up as an error message comes up saying:
Back Up failed
Failed with unknown error
Traceback (most recent call last)
File "/usr/bin/
I tried several times & have copied teh back up file from an external hardrive to the computer to see if it could read it better. But no. The folder I saved teh back up to on external hardrive must have flowed over?? as there were extra duplicity files on the hard drive which I highlighted & seemed to be restored but I can't see what they were as nothing seems to be restored.
Also Fire fox isn't syncing. I have written to them just thought I'd add that in.
One other thing that maybe irrelevant but maybe not.
When trying to get into my email webpage I received an error notice from Mozilla that at the bottom read
Meta (1 tag)
robots moindex, nofollow
I hope this can help you to help me restore my files,
Thanks Sandie
Question information
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#1 |
I forgot to mention that after copying the back up folder to main computer I tried to back up to see if the files would restore but the Back up then failed. I can copy what it says if needed. I have taken screen shots but am too dumb to know how to send them, they seem to appear a a link to a file in my documents?
Thanks again
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#2 |
What is the output of:
lsb_release -a; uname -a; apt-cache policy duplicity
Thanks
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#3 |
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 16.04.2 LTS
Release: 16.04
Codename: xenial
Linux sandie-
duplicity:
Installed: 0.7.06-2ubuntu2
Candidate: 0.7.06-2ubuntu2
Version table:
*** 0.7.06-2ubuntu2 500
500 http://
100 /var/lib/
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#4 |
Can any one tell me what the above means? Is there any hope my previous life/files can be restored judging by the above notes?
Thanks
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#5 |
It means your system is up to date. I've never used the application so am not much help myself. Maybe others can advise.
Have you searched online for your error message?
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#6 |
Thanks Andrew no worries, I've put
Failed with unknown error
Traceback (most recent call last)
File "/usr/bin/
into search engine duck but says no results.
A p..s off but maybe I'll have to live with it. Thought I might try to copy the back up files somewhere else & reintroduce then attempt restore.
I haven't given up all hope, mayb someone else here might have time to investigate.
Thanks again
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#7 |
Is the line 'File "/usr/bin/
If yes, please provide the full message that you receive with your failure.
Maybe you are seeing something similar to Bug #1377873
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#8 |
Hello Manfred,
thanks for your reply. Before i saw your reply I think I have made more of a mess of things. I moved the backed up files folder into empty dejadup folder. I then tried back up again which seemed to work. On trying to restore I told it to restore all to "files" not original location. The only date it would accept to back up from was yesterday, 12/7/17. It did a very fast back up but nothing has been restored & todays incoming emails (13/7) have gone...oh dear.
If you have time I may need to put in another diagnosis command if you know one?
I have a screen shot of previous error message but not sure how to send as an image.
Sandi
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#9 |
You cannot attach images or other files to a Launchpad question document.
What you can do is uploading these files to some file hosting service of your choice (imgh.us or framadrop.org or google drive or dropbox or ...), and inserting the links that you get from the hosting service into the question document.
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#10 |
Hi again, think I misunderstood you. I am now loading all the backed up files to framadrop. Not sure if this will help or even where I should download them again to anyway. (gosh what a mess I am making)
So I have used the other suggested sight to upload screenshot of previous error message.
[URL=http://
Thanks
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#11 |
Hello I am still trying to restore these files, if anyone has any ideas here is the complete error message with the 16700 ish files.
I have uploaded some to a file saving site frama drop but am now unsure of how to reload or back them up, or if this idea will work.
Traceback (most recent call last):
File "/usr/bin/
with_
File "/usr/bin/
fn()
File "/usr/bin/
do_
File "/usr/bin/
globals.
File "/usr/lib/
self.
File "/usr/lib/
add_to_sets(f)
File "/usr/lib/
if set.add_
File "/usr/lib/
(self.
AssertionError: ({1: 'duplicity-
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#12 |
If this is a new install you might be missing some base packages that are required. Try:
sudo apt install python-gi
sudo apt install duplicity
After this let's try to force a restore to a temporary folder:
1 - Navigate to the folder where you have your backups
2- Right click to the folder window and select "open in Terminal"
3- Set up permissions to ensure that duplicity can read and execute those files like this
chmod 644 ./*
4- Make a folder where you want to restore your backup, for example:
mkdir ~/backups
5- Try to force a restore to that folder:
duplicity --force file://* ~/backups
Let me know if it's still failing.
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#13 |
Hello Jordi & thanks for your time on this.
OK so I put the first two commands in a terminal, sudo apt install python-gi came up with this response:
sandie@
[sudo] password for sandie:
Reading package lists... Done
Building dependency tree
Reading state information... Done
python-gi is already the newest version (3.20.0-0ubuntu1).
python-gi set to manually installed.
The following package was automatically installed and is no longer required:
snap-confine
Use 'sudo apt autoremove' to remove it.
0 to upgrade, 0 to newly install, 0 to remove and 0 not to upgrade.
sandie@
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages will be REMOVED
snap-confine
0 to upgrade, 0 to newly install, 1 to remove and 0 not to upgrade.
After this operation, 54.3 kB disk space will be freed.
Do you want to continue? [Y/n] y
(Reading database ... 209683 files and directories currently installed.)
Removing snap-confine (2.25) ...
sandie@
Reading package lists... Done
Building dependency tree
Reading state information... Done
duplicity is already the newest version (0.7.06-2ubuntu2).
duplicity set to manually installed.
0 to upgrade, 0 to newly install, 0 to remove and 0 not to upgrade.
sandie@
But after that when I tried to open backs I have in terminal it failed both times. I tried putting in
chmod 644 ./* both before & after attempting open file in terminal but neither seem to have worked. I think I now have the files in a folder on hard drive & on external hard drive where I save them too first before the new install. Neither will open them
sandie@
Nothing seemed to happen? But when I tried to do a back up I get this error message:
Permission denied when trying to read ‘/duplicity-
Does that help with solving this problem? Thanks
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#14 |
Hello the problem on my computer is now much worse I am beggining to thing I will have to buy a new one.
Since the recent new install not only can I not restore any of the above back up folders at all I now have many other error notices. The computer is very very slow & I can't save any files nor can I access the few I had put on it. Permission denied pops up everywhere. Here are some of error messages. Back up will not complete due to this message:
Permission denied when trying to create ‘/duplicity-
I cannot save any pages such as web pages I get this error:
The folder contents could not be displayed
you do not have access to the specified folder
This message is displayed when I attempt to open any documents, desktop music folder all folders really.
I am also unable to update even manually as the software updater looks for updates but stops with a message
Requires installation of untrusted packages
This requires installing packages from untrusted sources.
I looked in settings on this last messgae & think it may have something to do with the recent new install of Skype Beta. I un ticked that box & it appears an update is happening. Shall I uninstall this version of Skype?
Probably hey?
A small update has finished but still have sam problem & cannot access any files.
Please could someone help here, thanks in anticipation
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#15 |
"Permission denied" and "you do not have access to the specified folder" indicate that there is a problem with access rights settings.
The folders with music and documents that you want to access, are they residing on an extra hard disk?
What is the output of the commands
ls -l ~
id
For checking the warning "Requires installation of untrusted packages" please provide the output of the command
sudo apt-get update
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#16 |
Hello the output for command ls-l~ is:
total 64
drw-r--r-- 2 sandie sandie 4096 Jul 17 08:29 2nd backups
drw-r--r-- 3 sandie sandie 4096 Jul 14 13:56 Calibre Library
drw-r--r-- 3 sandie sandie 4096 Jul 12 23:45 deja-dup
drw-r--r-- 2 sandie sandie 4096 Jul 16 10:15 Desktop
drw-r--r-- 5 sandie sandie 4096 Jul 14 21:26 Documents
drw-r--r-- 3 sandie sandie 4096 Jul 14 13:36 Downloads
drw-r--r-- 2 sandie sandie 4096 Jul 14 13:33 dwhelper
-rw-r--r-- 1 sandie sandie 8980 Jul 10 09:52 examples.desktop
drw-r--r-- 8 sandie sandie 4096 Jul 10 09:20 ft0myhlm.default
drw-r--r-- 3 sandie sandie 4096 Jul 15 11:24 Music
drw-r--r-- 2 sandie sandie 4096 Jul 13 09:26 Pictures
drw-r--r-- 2 sandie sandie 4096 Jul 10 10:06 Public
drw-r--r-- 2 sandie sandie 4096 Jul 10 10:06 Templates
drw-r--r-- 2 sandie sandie 4096 Jul 14 13:34 Videos
for the command id result was:
uid=1000(sandie) gid=1000(sandie) groups=
The folders with back up folders were on an external hard drive but I moved them to the computer they are listed above as "2nd backups" folder & one called "ftomyhlm.default." I still have originals on external hard drive.
I wonder if I should just reinstall again & see how that works?
Thanks again
Yesterday I uninstalled Skype Beta as think that was what the untrusted packages were so here is result of sudo apt update command:
Hit:1 http://
Get:2 http://
Get:3 http://
Get:4 http://
Get:5 http://
Get:6 http://
Get:7 http://
Get:8 http://
Get:9 http://
Get:10 http://
Get:11 http://
Get:12 http://
Get:13 http://
Get:14 http://
Get:15 http://
Fetched 1,404 kB in 2s (557 kB/s)
Reading package lists... Done
I hope that helps.
I still cannot opn the few files that are on this rcent install
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#17 |
Please give an example of a file that you cannot open and provide its access rights setting (ls -l filename_
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#18 |
hello I put ls-l with podcasts whichis a sub folder in music but it says no command:
sandie@
ls-l: command not found
sandie@
ls-lmusic: command not found
sandie@
I had downloaded Calibre but get this error message when I try to open it & it closes.
Traceback (most recent call last):
File "site-packages/
File "site-packages/
File "site-packages/
File "site-packages/
File "site-packages/
File "site-packages/
File "site-packages/
CantOpenError: CantOpenError: unable to open database file
Also this:
raceback (most recent call last):
File "site-packages/
File "site-packages/
File "shutil.py", line 83, in copyfile
IOError: [Errno 13] Permission denied: u'/home/
Basically I cannot open any file. I can use internet, as you see I can use emails but I cannot download or save anything. I wonder if I should reinstall all again. Or should I remove the back up I moved on to computer. Think I said before daily back ups not happening as permissions denied.
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#19 |
The access right settings on some of your files seem to be wrong.
What is the output of the command
ls -l Music
(Note the space characters and capitalization!)
and the output of
sudo find /home/sandy ! -user sandy -ls | head
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#20 |
for first command get this:
sandie@
ls: cannot access 'Music/podcasts': Permission denied
total 0
d????????? ? ? ? ? ? podcasts
can you please resend the second command with using sandie as I don't think will get any joy with sandy? I tried tried to recreate the command but didn't work:
sandie@
bash: !-user: event not found
Thanks again
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#21 |
Sorry for mistyping your user name.
In fact you have already made a good guess, but you dropped some space characters:
sudo find /home/sandie ! -user sandie -ls | head
And for the podcasts display, what output do you get for
sudo ls -l Music
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#22 |
Not much on first command? Seems it doesn't know me??
~$ sudo find /home/sandie ! -user sandie -ls | head[sudo] password for sandie:
sandie@
sandie@
for second command:
$ sudo ls -l Music
total 4
drwxrwxr-x 2 sandie sandie 4096 Jul 16 07:45 podcasts
sandie@
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#23 |
This is now strange and somewhat contradictory.
On one hand the output shows that you are the owner of the files, but on the other hand you get a "permission denied" error when you want to access the files (without sudo).
What is the output of
grep sand /etc/passwd
grep 1000 /etc/passwd
ls -ln /home
ls -ln /home/sandie
ls -ln /home/sandie/Music
ls -ln /home/sandie/
sudo ls -ln /home
sudo ls -ln /home/sandie
sudo ls -ln /home/sandie/Music
sudo ls -ln /home/sandie/
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#24 |
~$ grep sand /etc/passwd
sandie:
followed by:
$ grep 1000 /etc/passwd
sandie:
then:
$ ls -ln /home
total 4
drwxr-xr-x 27 1000 1000 4096 Jul 21 10:47 sandie
next:
:~$ ls -ln /home/sandie
total 64
drw-r--r-- 2 1000 1000 4096 Jul 17 08:29 2nd backups
drw-r--r-- 3 1000 1000 4096 Jul 14 13:56 Calibre Library
drw-r--r-- 3 1000 1000 4096 Jul 12 23:45 deja-dup
drw-r--r-- 2 1000 1000 4096 Jul 16 10:15 Desktop
drw-r--r-- 5 1000 1000 4096 Jul 14 21:26 Documents
drw-r--r-- 3 1000 1000 4096 Jul 14 13:36 Downloads
drw-r--r-- 2 1000 1000 4096 Jul 14 13:33 dwhelper
-rw-r--r-- 1 1000 1000 8980 Jul 10 09:52 examples.desktop
drw-r--r-- 8 1000 1000 4096 Jul 10 09:20 ft0myhlm.default
drw-r--r-- 3 1000 1000 4096 Jul 15 11:24 Music
drw-r--r-- 2 1000 1000 4096 Jul 13 09:26 Pictures
drw-r--r-- 2 1000 1000 4096 Jul 10 10:06 Public
drw-r--r-- 2 1000 1000 4096 Jul 10 10:06 Templates
drw-r--r-- 2 1000 1000 4096 Jul 14 13:34 Videos
sandie@
then:
~$ ls -ln /home/sandie/Music
ls: cannot access '/home/
total 0
d????????? ? ? ? ? ? podcasts
sandie@
followed by:
$ ls -ln /home/sandie/
ls: cannot access '/home/
sandie@
then with sudos:
~$ sudo ls -ln /home
[sudo] password for sandie:
total 4
drwxr-xr-x 27 1000 1000 4096 Jul 21 10:47 sandie
second one:
$ sudo ls -ln /home/sandie
total 64
drw-r--r-- 2 1000 1000 4096 Jul 17 08:29 2nd backups
drw-r--r-- 3 1000 1000 4096 Jul 14 13:56 Calibre Library
drw-r--r-- 3 1000 1000 4096 Jul 12 23:45 deja-dup
drw-r--r-- 2 1000 1000 4096 Jul 16 10:15 Desktop
drw-r--r-- 5 1000 1000 4096 Jul 14 21:26 Documents
drw-r--r-- 3 1000 1000 4096 Jul 14 13:36 Downloads
drw-r--r-- 2 1000 1000 4096 Jul 14 13:33 dwhelper
-rw-r--r-- 1 1000 1000 8980 Jul 10 09:52 examples.desktop
drw-r--r-- 8 1000 1000 4096 Jul 10 09:20 ft0myhlm.default
drw-r--r-- 3 1000 1000 4096 Jul 15 11:24 Music
drw-r--r-- 2 1000 1000 4096 Jul 13 09:26 Pictures
drw-r--r-- 2 1000 1000 4096 Jul 10 10:06 Public
drw-r--r-- 2 1000 1000 4096 Jul 10 10:06 Templates
drw-r--r-- 2 1000 1000 4096 Jul 14 13:34 Videos
Then:
$ sudo ls -ln /home/sandie/Music
total 4
drwxrwxr-x 2 1000 1000 4096 Jul 16 07:45 podcasts
then last:
$ sudo ls -ln /home/sandie/
total 245480
-rw-rw-r-- 1 1000 1000 55955958 Jul 16 07:37 2149-1-
-rw-rw-r-- 1 1000 1000 60922567 Jul 16 07:41 2149-1-
-rw-rw-r-- 1 1000 1000 37230648 Jul 16 07:39 DrJaramillosINt
-rw-rw-r-- 1 1000 1000 83327871 Jul 15 11:24 Mike Bustamante on Cuba.m4a
-rw-rw-r-- 1 1000 1000 13922895 Jul 16 07:45 swr_07_07_17.mp3
sandie@
Yes as I said before even Calibre won't open & just closes. I tried to take a photo as none saved used Cheese app but that greyed out & froze. It took photo but then nothing not sure if it stored it anywhere. I can access some pdf files but others have changed.
Just lookd in photos where I had stored recent screen shots but they are not opening, message says
"Could not load image screenshot from 2017-07-12 01-02-07png"
"Failed to open input stream for file"
SO as I said nothing is working really.
BTW thanks again for your time Manfred
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#25 |
There seems to be a severe problem with access rights, but I cannot see the cause.
Are you logged in with your standard user ID, or are you working in a "guest session"?
What is the output of
whoami
?
Can you try logoff an logon again, do you get the same 'Permission denied' for "ls -ln /home/sandie/
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#26 |
Result of whoami was sandie
Tried log out & log on again no change.
The machine is very slow & seems to labour I can hear it wurring a lot. Fades out & freezes often.
I looked at capacity it says 101GB used, When it has finished looking though it says
Name /
Type folder inode directory
230,032 items totalling 5GB
(some contents unreadable)
At the bottom it says filesystem type ext3/ext4
I am not sure if that helps, probably not but there you are.
There are no large recent files. so the back up files are maybe the corrupted ones. They are in a folder entitled 2nd back ups. They are also in Dejadup. I have now tried to put them in the bin as I still have on external hard drive, I hope.
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#27 |
This question was expired because it remained in the 'Open' state without activity for the last 15 days.
