WiFi keeps falling off on average once a week on 16.04 LTS on Lenovo T400

Asked by PM

On average once a week WiFi disconnects showing an empty WiFi triangle on the top of the screen. When I click on it and then WiFi network I need it keeps showing waves animation and after some waiting it is an empty triangle again or in 10% of the cases it does connect. Switching wifi switch on and off does not help. 'sudo service network-manager restart' does not help in 95% cases. Reboot or connecting a ethernet cable helps in 100% of cases.
The router is Virgin Media Super Hub 3.0 model VMDG505
The process of raising a bug for ubuntu appeared to be severely overcomplicated so my brain seems to be too weak to do so.
Can anyone convert this question into a bug?
I am happy to provide logs for diagnostics if someone will tell me how do I retrieve them in terminal.
Thanks.

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actionparsnip (andrew-woodhead666) said :
#1

The router is moot. It will obey defacto standards.

What is the output of:

sudo lshw -C network; lsb_release -a; uname -a

Thanks

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PM (pmatveyev) said :
#2

The output (at the time when WiFi works) is:

$ sudo lshw -C network; lsb_release -a; uname -a
  *-network
       description: Ethernet interface
       product: 82567LM Gigabit Network Connection
       vendor: Intel Corporation
       physical id: 19
       bus info: pci@0000:00:19.0
       logical name: eth0
       version: 03
       serial: 00:1c:25:9f:cb:c3
       capacity: 1Gbit/s
       width: 32 bits
       clock: 33MHz
       capabilities: pm msi bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
       configuration: autonegotiation=on broadcast=yes driver=e1000e driverversion=2.3.2-k firmware=1.8-3 latency=0 link=no multicast=yes port=twisted pair
       resources: irq:44 memory:fc000000-fc01ffff memory:fc025000-fc025fff ioport:1840(size=32)
  *-network
       description: Wireless interface
       product: PRO/Wireless 5100 AGN [Shiloh] Network Connection
       vendor: Intel Corporation
       physical id: 0
       bus info: pci@0000:03:00.0
       logical name: wlan0
       version: 00
       serial: 00:21:6b:ca:bc:32
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
       configuration: broadcast=yes driver=iwlwifi driverversion=3.13.0-106-generic firmware=8.83.5.1 build 33692 ip=192.168.0.10 latency=0 link=yes multicast=yes wireless=IEEE 802.11abgn
       resources: irq:48 memory:f4300000-f4301fff
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 14.04.5 LTS
Release: 14.04
Codename: trusty
Linux ThinkPad 3.13.0-106-generic #153-Ubuntu SMP Tue Dec 6 15:44:32 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

Is there any command you would want me to run during the next time when WiFi is not working?

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actionparsnip (andrew-woodhead666) said :
#3

Ok, and the output of:

sudo rfkill list

Thanks

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Launchpad Janitor (janitor) said :
#4

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.

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PM (pmatveyev) said :
#5

No, please keep this question open.

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PM (pmatveyev) said :
#6

Just gone through the agony of disconnected WiFi today. Here is the output:

$ sudo rfkill list
1: phy0: Wireless LAN
 Soft blocked: no
 Hard blocked: no
2: tpacpi_bluetooth_sw: Bluetooth
 Soft blocked: no
 Hard blocked: no
4: hci0: Bluetooth
 Soft blocked: no
 Hard blocked: no

Does not seem to show any abnormality.

Can administrator please convert this question into a bug report?

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PM (pmatveyev) said :
#7

Can anyone please deal with this issue?

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PM (pmatveyev) said :
#8

Bump

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Manfred Hampl (m-hampl) said :
#9

Is there anything in the system logs (dmesg, /var/log/...) around the moment when the connection fails?

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PM (pmatveyev) said :
#10

Could you let me know which commands should I run and I will provide the output.

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Manfred Hampl (m-hampl) said :
#11

The commands to check the system log files are "dmesg" as well as other commands to display the contents of the files in the /var/log directory (e.g. "cat /var/log/syslog")
There is also a program "System log viewer" available.

You have to be aware that the system logs can be huge. It might be too much to copy/paste all system log output into this question document. You should filter for events related to WLAN devices and WLAN drivers.

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BenginM (sary) said :
#12

Salutations!

what is your router security settings? ## I strongly suggest you change your routers security to pure WPA2-PSK with AES (CCMP). No WEP, no WPA/WPA2 mixed mode, and no TKIP. Reboot the router after saving the change.

And you don't seem to be currently running 16.04 LTS!

the output shows your system is:

Description: Ubuntu 14.04.5 LTS
Release: 14.04
Codename: trusty
Linux ThinkPad 3.13.0-106-generic #153-Ubuntu SMP Tue Dec 6 15:44:32 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

driver=iwlwifi driverversion=3.13.0-106-generic firmware=8.83.5.1

if you upgrade to 16.04 you shall have and updated Intel firmware for the wierless drive iwlwifi.

To upgrade run:

sudo apt update

sudo apt dist-upgrade

sudo do-release-upgrade

## if the wireless keeps dropping after the upgrade to 16.04 ,

Can you help with this problem?

Provide an answer of your own, or ask PM for more information if necessary.

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