Mozilla Firefox crash Ubuntu 16.04.2 desktop i386 iso

Asked by Lester S on 2017-05-17

Hello, is there a fix yet or still in progress? I upgraded through classic menu indicator from 16.04.1, when trying to open firefox, mozilla crash reporter displays, restart does not work. If available, I'd like to copy/paste to document, open and paste through terminal on broke pc to fix the problem.
Thanks

Question information

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Status:
Open
For:
Ubuntu Edit question
Assignee:
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Last query:
2017-05-19
Last reply:
2017-05-19
Manfred Hampl (m-hampl) said : #1

Please provide the output of the following diagnostic commands:

uname -a
lsb_release -crid
apt-cache policy firefox

Such crashes can be caused by faulty personal settings.
If you log in as guest, does firefox work as expected, or do you get the same crash?

Lester S (lessho) said : #2

lessho@Inspiron-660s:~$ uname -a
Linux Inspiron-660s 4.4.0-78-generic #99~14.04.2-Ubuntu SMP Thu Apr 27 18:51:25 UTC 2017 i686 i686 i686 GNU/Linux
lessho@Inspiron-660s:~$ lsb_release -crid
Distributor ID: Ubuntu
Description: Ubuntu 14.04.5 LTS
Release: 14.04
Codename: trusty
lessho@Inspiron-660s:~$ apt-cache policy firefox
firefox:
  Installed: 53.0.2+build1-0ubuntu0.14.04.2
  Candidate: 53.0.2+build1-0ubuntu0.14.04.2
  Version table:
 *** 53.0.2+build1-0ubuntu0.14.04.2 0
        500 http://us.archive.ubuntu.com/ubuntu/ trusty-updates/main i386 Packages
        500 http://security.ubuntu.com/ubuntu/ trusty-security/main i386 Packages
        100 /var/lib/dpkg/status
     28.0+build2-0ubuntu2 0
        500 http://us.archive.ubuntu.com/ubuntu/ trusty/main i386 Packages
Still crashes in Guest mode.

Lester S (lessho) said : #3

sorry, wrong computor, this is the right one:
lessho@AMD:~$ uname -a
Linux AMD 4.4.0-78-generic #99-Ubuntu SMP Thu Apr 27 15:28:22 UTC 2017 i686 athlon i686 GNU/Linux
lessho@AMD:~$ lsb_release-crid
lsb_release-crid: command not found
lessho@AMD:~$ apt-cache policy firefox
firefox:
  Installed: 53.0.2+build1-0ubuntu0.16.04.2
  Candidate: 53.0.2+build1-0ubuntu0.16.04.2
  Version table:
 *** 53.0.2+build1-0ubuntu0.16.04.2 500
        500 http://us.archive.ubuntu.com/ubuntu xenial-updates/main i386 Packages
        500 http://security.ubuntu.com/ubuntu xenial-security/main i386 Packages
        100 /var/lib/dpkg/status
     45.0.2+build1-0ubuntu1 500
        500 http://us.archive.ubuntu.com/ubuntu xenial/main i386 Packages
N: Ignoring file '50unattended-upgrades.ucf-dist' in directory '/etc/apt/apt.conf.d/' as it has an invalid filename extension

Lester S (lessho) said : #4

One more time:
lessho@AMD:~$ uname -a
Linux AMD 4.4.0-78-generic #99-Ubuntu SMP Thu Apr 27 15:28:22 UTC 2017 i686 athlon i686 GNU/Linux
lessho@AMD:~$ lsb_release -crid
Distributor ID: Ubuntu
Description: Ubuntu 16.04.2 LTS
Release: 16.04
Codename: xenial
lessho@AMD:~$ apt-cache policy firefox
firefox:
  Installed: 53.0.2+build1-0ubuntu0.16.04.2
  Candidate: 53.0.2+build1-0ubuntu0.16.04.2
  Version table:
 *** 53.0.2+build1-0ubuntu0.16.04.2 500
        500 http://us.archive.ubuntu.com/ubuntu xenial-updates/main i386 Packages
        500 http://security.ubuntu.com/ubuntu xenial-security/main i386 Packages
        100 /var/lib/dpkg/status
     45.0.2+build1-0ubuntu1 500
        500 http://us.archive.ubuntu.com/ubuntu xenial/main i386 Packages
N: Ignoring file '50unattended-upgrades.ucf-dist' in directory '/etc/apt/apt.conf.d/' as it has an invalid filename extension
Still crashes in Guest mode.

Manfred Hampl (m-hampl) said : #5

Is there any additional information available from the Mozilla crash reporter?

You might try reinstalling firefox (with the command sudo apt-get install --reinstall firefox)

Remark: to get rid of the warning from apt-cache you could delete the offending file
sudo rm /etc/apt/apt.conf.d/50unattended-upgrades.ucf-dist'

Lester S (lessho) said : #6

Just the Mozilla crash reporter, no additional info.
Ran sudo apt-get install --reinstall firefox, rebooted, then removed firefox web browser from Ubuntu Software Center, rebooted, installed from Ubuntu Software Center, still get Mozilla crash reporter.
Also ran:
lessho@AMD:~$ sudo rm /etc/apt/apt.conf.d/50unattended-upgrades.ufc-dist
[sudo] password for lessho:
rm: cannot remove '/etc/apt/apt.conf.d/50unattended-upgrades.ufc-dist': No such file or directory

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