I can not connect to my wireless ISP

Asked by Herbert on 2009-02-23

Hello! I am a new Ubuntu user. I dual boot my laptop with Windows XP and Ubuntu. I wanted to get use to using a linux based system so i choose to use Ubuntu for many of reasons.

Anyway, I am here because i need support. My only source to the internet is my wireless card that connects to my ISP called XOHM. I have tried many things to get it to work but at the moment, no success. I wanted to know if anyone knew of a way I could make this work.

I attempted to install ndiswrapper to allow me to use the drivers and wine to allow me to run the connection manager but I could not successfully install neither of them (Wine or ndiswrapper). One of them said something about flex or something. It is also hard for me to get programs from the software manager because I can not refresh the list due to not having access to the internet. Therefor, i have to result to booting Windows XP, finding/downloading the files, then re-booting Ubuntu and installing them.

If anyone has any information that could help me, please let me know asap. I love Ubuntu already, but i can not use it if i can not connect to the internet.

Question information

Language:
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Status:
Answered
For:
Ubuntu Edit question
Assignee:
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Last query:
2009-02-25
Last reply:
2009-02-28
Herbert (herbjr15) said : #1

Just wanted to add:

 - I want to be able to connect to the internet using my USB wireless card that connects to my ISP XOHM (www.xohm.com).

peter b (b1pete) said : #2

if your laptop has a RJ45 connector just connect it to your router/modem via a patch cable.

if successful - you have internet access - then pls post here output of commands below

lsusb

lspci

ipconfig

iwconfig

we'll pick it up from there.

peter b

Herbert (herbjr15) said : #3

Do you mean an Ethernet cable and plug? If so, I have the slot on my PC but I do not have a cable to plug to any modem/router. I connect to a Mobile Broadband service.

You can run the commands even if you are disconnected from internet and after that post the results.
Be sure to have the USB wireless card plugged in when you run the commands (especially lsusb)

Herbert (herbjr15) said : #5

Here is the information from lsusb:

Bus 005 Device 003: ID 04fc:0c15 Sunplus Technology Co., Ltd
Bus 005 Device 002: ID 19d2:0007
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub

peter b (b1pete) said : #6

this ISP provider the way I could see, has, besides the option that you're having, a wireless modem that allows wired pc-modem-wireless connections to his service.

this alternative/option of connecting to internet will not diminish in any way the connection performance but, for sure, gives you additional ways of copping with the problem of lack of drivers for linux that apparently he can not provide to you the user.

judging from pictures on his site, the wireless modem is quite small, I don't see a problem carrying it; it is no doubt smaller than the wireless 3G dongle you're having now.

so, you could see that small is nice to have but how good is it if it is of no use ? maybe you can afford both options ? or exchange your wireless dongle 3G with a wireless modem ? just something to consider; it's your decision.

regards,
peter b

mouchero08 (mouchero) said : #7

looking for help too
same problems...thanks for any help
rory@rory-laptop:~$ lsusb
Bus 007 Device 002: ID 0bda:8197 Realtek Semiconductor Corp.
Bus 007 Device 001: ID 0000:0000
Bus 006 Device 001: ID 0000:0000
Bus 005 Device 001: ID 0000:0000
Bus 004 Device 001: ID 0000:0000
Bus 003 Device 001: ID 0000:0000
Bus 002 Device 001: ID 0000:0000
Bus 001 Device 001: ID 0000:0000
rory@rory-laptop:~$ lspci
00:00.0 Host bridge: Intel Corporation Mobile PM965/GM965/GL960 Memory Controller Hub (rev 03)
00:02.0 VGA compatible controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (rev 03)
00:02.1 Display controller: Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (rev 03)
00:1a.0 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #4 (rev 03)
00:1a.1 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #5 (rev 03)
00:1a.7 USB Controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #2 (rev 03)
00:1b.0 Audio device: Intel Corporation 82801H (ICH8 Family) HD Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 1 (rev 03)
00:1c.4 PCI bridge: Intel Corporation 82801H (ICH8 Family) PCI Express Port 5 (rev 03)
00:1d.0 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #1 (rev 03)
00:1d.1 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #2 (rev 03)
00:1d.2 USB Controller: Intel Corporation 82801H (ICH8 Family) USB UHCI Controller #3 (rev 03)
00:1d.7 USB Controller: Intel Corporation 82801H (ICH8 Family) USB2 EHCI Controller #1 (rev 03)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev f3)
00:1f.0 ISA bridge: Intel Corporation 82801HEM (ICH8M) LPC Interface Controller (rev 03)
00:1f.1 IDE interface: Intel Corporation 82801HBM/HEM (ICH8M/ICH8M-E) IDE Controller (rev 03)
00:1f.2 SATA controller: Intel Corporation 82801HBM/HEM (ICH8M/ICH8M-E) SATA AHCI Controller (rev 03)
00:1f.3 SMBus: Intel Corporation 82801H (ICH8 Family) SMBus Controller (rev 03)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E PCI Express Fast Ethernet controller (rev 02)
rory@rory-laptop:~$ ifconfig
eth0 Link encap:Ethernet HWaddr 00:1e:33:36:eb:ee
          inet addr:192.168.1.4 Bcast:192.168.1.255 Mask:255.255.255.0
          inet6 addr: fe80::21e:33ff:fe36:ebee/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
          RX packets:2865 errors:0 dropped:112136441968 overruns:0 frame:0
          TX packets:2850 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:2802978 (2.6 MB) TX bytes:465995 (455.0 KB)
          Interrupt:253 Base address:0xc000

lo Link encap:Local Loopback
          inet addr:127.0.0.1 Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING MTU:16436 Metric:1
          RX packets:1684 errors:0 dropped:0 overruns:0 frame:0
          TX packets:1684 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:84200 (82.2 KB) TX bytes:84200 (82.2 KB)
rory@rory-laptop:~$ ifconfig
eth0 Link encap:Ethernet HWaddr 00:1e:33:36:eb:ee
          inet addr:192.168.1.4 Bcast:192.168.1.255 Mask:255.255.255.0
          inet6 addr: fe80::21e:33ff:fe36:ebee/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
          RX packets:2865 errors:0 dropped:112136441968 overruns:0 frame:0
          TX packets:2850 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:2802978 (2.6 MB) TX bytes:465995 (455.0 KB)
          Interrupt:253 Base address:0xc000

lo Link encap:Local Loopback
          inet addr:127.0.0.1 Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING MTU:16436 Metric:1
          RX packets:1684 errors:0 dropped:0 overruns:0 frame:0
          TX packets:1684 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:84200 (82.2 KB) TX bytes:84200 (82.2 KB)
rory@rory-laptop:~$ ifconfig
eth0 Link encap:Ethernet HWaddr 00:1e:33:36:eb:ee
          inet addr:192.168.1.4 Bcast:192.168.1.255 Mask:255.255.255.0
          inet6 addr: fe80::21e:33ff:fe36:ebee/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
          RX packets:2865 errors:0 dropped:112136441968 overruns:0 frame:0
          TX packets:2850 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:2802978 (2.6 MB) TX bytes:465995 (455.0 KB)
          Interrupt:253 Base address:0xc000

lo Link encap:Local Loopback
          inet addr:127.0.0.1 Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING MTU:16436 Metric:1
          RX packets:1684 errors:0 dropped:0 overruns:0 frame:0
          TX packets:1684 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:84200 (82.2 KB) TX bytes:84200 (82.2 KB)
rory@rory-laptop:~$ iwconfig
lo no wireless extensions.

eth0 no wireless extensions.

wlan0 802.11b/g Mode:Managed Access Point: Not-Associated
          Bit Rate:11 Mb/s
          Retry:on Fragment thr:off
          Link Quality=0/100 Signal level=0 dBm Noise level=0 dBm
          Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0
          Tx excessive retries:0 Invalid misc:0 Missed beacon:0

thats a bit of info

peter b (b1pete) said : #8

@ mouchero08

this is your wifi interface -see above

Bus 007 Device 002: ID 0bda:8197 Realtek Semiconductor Corp.

pls follow this howto directions/instructions

https://help.ubuntu.com/community/WifiDocs/Device/RealtekRTL8187b

peter b

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