using the synapic package manager it crashes please help me

Asked by Mike on 2009-01-20

it crashes when i am trying to download the update files

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 8.10
Package: firefox-3.0 3.0.3+nobinonly-0ubuntu2
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox-3.0
Uname: Linux 2.6.27-7-generic i686

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Last query:
2009-01-21
Last reply:
2009-01-21
Mike (wd5mhz) said : #1
Chris Crisafulli (itnet7) said : #2

Thank you for taking the time to report this issue and helping to make Ubuntu better. Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We appreciate the difficulties you are facing, but it would make more sense to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs. For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs .

Chris Crisafulli (itnet7) said : #3

Can you please open a gnome-terminal and run:
sudo apt-get update

and post any errors you receive here?

Thanks,

Chris

Mike (wd5mhz) said : #4

 Hello this is what i get. can you tell me how to do the bottom line

sudo apt-get update
Hit http://us.archive.ubuntu.com intrepid Release.gpg
Ign http://us.archive.ubuntu.com intrepid/main Translation-en_US
Ign http://us.archive.ubuntu.com intrepid/restricted Translation-en_US
Ign http://us.archive.ubuntu.com intrepid/universe Translation-en_US
Ign http://us.archive.ubuntu.com intrepid/multiverse Translation-en_US
Hit http://us.archive.ubuntu.com intrepid-updates Release.gpg
Ign http://us.archive.ubuntu.com intrepid-updates/main Translation-en_US
Ign http://us.archive.ubuntu.com intrepid-updates/restricted Translation-en_US
Ign http://us.archive.ubuntu.com intrepid-updates/universe Translation-en_US
Ign http://us.archive.ubuntu.com intrepid-updates/multiverse Translation-en_US
Hit http://us.archive.ubuntu.com intrepid Release
Hit http://us.archive.ubuntu.com intrepid-updates Release
Hit http://us.archive.ubuntu.com intrepid/main Packages
Hit http://us.archive.ubuntu.com intrepid/restricted Packages
Hit http://us.archive.ubuntu.com intrepid/main Sources
Hit http://us.archive.ubuntu.com intrepid/restricted Sources
Hit http://us.archive.ubuntu.com intrepid/universe Packages
Hit http://us.archive.ubuntu.com intrepid/universe Sources
Hit http://us.archive.ubuntu.com intrepid/multiverse Packages
Hit http://us.archive.ubuntu.com intrepid/multiverse Sources
Hit http://us.archive.ubuntu.com intrepid-updates/main Packages
Hit http://us.archive.ubuntu.com intrepid-updates/restricted Packages
Hit http://us.archive.ubuntu.com intrepid-updates/main Sources
Hit http://us.archive.ubuntu.com intrepid-updates/restricted Sources
Hit http://us.archive.ubuntu.com intrepid-updates/universe Packages
Hit http://us.archive.ubuntu.com intrepid-updates/universe Sources
Hit http://us.archive.ubuntu.com intrepid-updates/multiverse Packages
Hit http://us.archive.ubuntu.com intrepid-updates/multiverse Sources
E: dpkg was interrupted, you must manually run 'dpkg --configure -a' to correct the problem.

Thanks for you time
Mike
---- Chris Crisafulli <email address hidden> wrote:
> Your question #58118 on Ubuntu changed:
> https://answers.edge.launchpad.net/ubuntu/+question/58118
>
> Chris Crisafulli posted a new comment:
> Thank you for taking the time to report this issue and helping to make
> Ubuntu better. Examining the information you have given us, this does
> not appear to be a bug report so we are closing it and converting it to
> a question in the support tracker. We appreciate the difficulties you
> are facing, but it would make more sense to raise problems you are
> having in the support tracker at https://answers.launchpad.net/ubuntu if
> you are uncertain if they are bugs. For help on reporting bugs, see
> https://help.ubuntu.com/community/ReportingBugs .
>
> --
> You received this question notification because you are a direct
> subscriber of the question.

Chris Crisafulli (itnet7) said : #5

E: dpkg was interrupted, you must manually run 'dpkg --configure -a' to correct the problem. <---- Here is the error I was looking for.

Please run: sudo dpkg --configure -a

Following the advice and just running dpkg --configure -a by itself will fail without root privileges.

Mike (wd5mhz) said : #6

 Hello Chris,
I have tryed this and this is what i got i should also tell you this is new instlation and new to me as well
can you give me step by step on how to do this thanks

wd5mhz@ubuntu:~$ sudo dpkg --configure -a
[sudo] password for wd5mhz:
Setting up libperl5.10 (5.10.0-11.1ubuntu2.2) ...
/var/lib/dpkg/info/libperl5.10.postinst: 7: Syntax error: end of file unexpected (expecting "}")
dpkg: error processing libperl5.10 (--configure):
 subprocess post-installation script returned error exit status 2
Setting up libpam-runtime (1.0.1-4ubuntu5.3) ...
dpkg (subprocess): unable to execute post-installation script: Exec format error
dpkg: error processing libpam-runtime (--configure):
 subprocess post-installation script returned error exit status 2
Setting up perl (5.10.0-11.1ubuntu2.2) ...
strict.pm did not return a true value at /usr/sbin/update-alternatives line 7.
BEGIN failed--compilation aborted at /usr/sbin/update-alternatives line 7.
dpkg: error processing perl (--configure):
 subprocess post-installation script returned error exit status 9
Errors were encountered while processing:
 libperl5.10
 libpam-runtime
 perl

Mike
---- Chris Crisafulli <email address hidden> wrote:
> Your question #58118 on Ubuntu changed:
> https://answers.edge.launchpad.net/ubuntu/+question/58118
>
> Status: Open => Answered
>
> Chris Crisafulli proposed the following answer:
> E: dpkg was interrupted, you must manually run 'dpkg --configure -a' to
> correct the problem. <---- Here is the error I was looking for.
>
> Please run: sudo dpkg --configure -a
>
> Following the advice and just running dpkg --configure -a by itself will
> fail without root privileges.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.edge.launchpad.net/ubuntu/+question/58118/+confirm?answer_id=4
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.edge.launchpad.net/ubuntu/+question/58118
>
> You received this question notification because you are a direct
> subscriber of the question.

Matthew Lye (matthew.lye) said : #7

I think you have a problem with perl, not firefox, and that does look a bit like a bug.

Can you access the Synaptic Package manager in System - Administration.

If you can id suggest marking those packages for re-installation to see if that will fix the problem.

Mike (wd5mhz) said : #8

Hello this is a new install since then i have reinstalled and i have been throught this a few times it starts when i down load all the 220 update files then i tryed to only download 5 files at time and still had the problem after 3 which whould be 15 files so i am not sure

thanks for you time
Mike Henry
---- Vantrax <email address hidden> wrote:
> Your question #58118 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/58118
>
> Status: Open => Needs information
>
> Vantrax requested for more information:
> I think you have a problem with perl, not firefox, and that does look a
> bit like a bug.
>
> Can you access the Synaptic Package manager in System - Administration.
>
> If you can id suggest marking those packages for re-installation to see
> if that will fix the problem.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/58118
>
> You received this question notification because you are a direct
> subscriber of the question.

Matthew Lye (matthew.lye) said : #9

If its doing it on a new install something else is probably playing up too.

It might be worth cross posting your problem into the Ubuntu Forums at http://ubuntuforums.org.

There are several thousand more people on there willing to give you a hand to sort this problem out.

Can you help with this problem?

Provide an answer of your own, or ask Mike for more information if necessary.

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