xsane says"no devices available"with my hp scanjet 2100c scanner.

Asked by colin

xsane says "no device available" for my hp scanjet 2100c scanner has anyone got any ideas of how to get it working.Any help would be appreciated.

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Cesare Tirabassi (norsetto) said :
#1

I believe you need the Plustek backend:

http://www.gjaeger.de/scanner/plustek/

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colin (truemanandco) said :
#2

how do I install plustek install download

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Cesare Tirabassi (norsetto) said :
#3

You can try with the following:

1a) check if your scanner module is loaded already: lsmod | grep scanner
2a) If it is not, load the scanner module: modprobe scanner vendor=0x03F0 product=0x0505
3a) Add to the end of your /etc/sane.d/plustek.conf file the following lines:

[usb] 0x03F0 0x0505
device auto

To check if installation succeed, try the following:

1b) install the sane-utils package (sudo apt-get install sane-utils)
2b) launch in a console the sane-find-scanner program
3b) if the result is nok, check if your scanner appears following a "cat /proc/bus/usb/devices" command

Note that if step 2a) is needed, than you have to modify your boot configuration so that the module is loaded at each boot

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colin (truemanandco) said :
#4

I tried the above still wouldn't locate scanner,I had the same response with a primax colorado.in terminal it says sane already latest available.

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Cesare Tirabassi (norsetto) said :
#5

What is the output of the sane-find-scanner program and of the "cat /proc/bus/usb/devices" command?

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colin (truemanandco) said :
#6

Hi,sane-find-scanner says no scsi scanners found and no usb scanner found.cat /proc/bus/usb/devices normally picks up another piece of hardware ie printer,keyboard and something called teac-usb storage device.sorry to be a pain, And thankyou for your help.

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Cesare Tirabassi (norsetto) said :
#7

No problem, we are here for this.
Apparently the device is not even recognised by the kernel.
Lets first rule out an hardware problem:
can you use the scanner on another computer?
If you have a dual boot PC, can you check that the scanner is working on the other OS?

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colin (truemanandco) said :
#8

I'm not able to test the scanner on another computer,not for a couple of days anyway,I don't know whether it is relevant but I have had the same problem with a primax colorado.Thanks.

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Cesare Tirabassi (norsetto) said :
#9

Can you at least try another USB port?
I would also be interested to see what is reported by udev. Open a console and type "sudo udevmonitor". Tell me what is reported when you switch on and off the device.
You can close the monitor program with a ctrl-C.

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colin (truemanandco) said :
#10

Hi,When I run sudo udevmonitor in terminal and with the hp scanner plugged in,I switched it on and off nothing changed,However when I did the same with the primax it recognised this by showing udev (1177426384.791897)add /class/usb_device/ usbdev2.5 (usb_device)this was taken from a long list this was the final line.It showed something similar when I switched it off exept with remove instead of add.Does this mean the hp doesn't work,Can I get the primax to work?I haven't used either so I don't know whether they work at all.

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Cesare Tirabassi (norsetto) said :
#11

The hp scanner doesn't seem to work.To be sure, check it with another computer and/or OS when you can.
Bad news also concerning the Primax Colorado, according to this list it is most probably not supported:

http://www.sane-project.org/sane-mfgs.html#Z-PRIMAX

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Best colin (truemanandco) said :
#12

Thanks for the help.