No Sound from Dell 5510 notebook, ubuntu 16.04
On my Dell Precision, 5510, the sound system is not working correctly.
I would like to hear sound from any of these speakers
built in speaker
earphones
planar monitor speakers connected via HDMI
I do not know when sound last worked.
I suspect that I have broken something at a low level because of /var/log/dpkg.log tells me that several packages are half installed.
I have been using the notes at https:/
I did, contrary to these instructions remove config files in /etc/pulse in the hope that fresh copies would be installed.
Now, pulseaudio fails to start.
=================u
Here is the output from Step4
Advanced Linux Sound Architecture Driver Version k4.4.0-57-generic.
0 [PCH ]: HDA-Intel - HDA Intel PCH
1: : sequencer
2: [ 0] : control
3: [ 0- 0]: digital audio playback
4: [ 0- 0]: digital audio capture
5: [ 0- 3]: digital audio playback
6: [ 0- 7]: digital audio playback
7: [ 0- 8]: digital audio playback
8: [ 0- 0]: hardware dependent
9: [ 0- 2]: hardware dependent
33: : timer
00-00: HDA Codec 0
00-02: HDA Codec 2
00-00: ALC3266 Analog : ALC3266 Analog : playback 1 : capture 1
00-03: HDMI 0 : HDMI 0 : playback 1
00-07: HDMI 1 : HDMI 1 : playback 1
00-08: HDMI 2 : HDMI 2 : playback 1
Client info
cur clients : 2
peak clients : 2
max clients : 192
Client 0 : "System" [Kernel]
Port 0 : "Timer" (Rwe-)
Port 1 : "Announce" (R-e-)
Client 14 : "Midi Through" [Kernel]
Port 0 : "Midi Through Port-0" (RWe-)
Get:1 http://
Hit:2 http://
Hit:3 http://
Get:4 http://
Get:5 http://
Get:6 http://
Hit:7 https:/
Get:8 http://
Get:9 http://
Get:10 http://
Get:11 http://
Get:12 http://
Get:13 http://
Get:14 http://
Get:15 http://
Get:16 http://
Get:17 http://
Get:18 http://
Get:19 http://
Fetched 1,215 kB in 10s (119 kB/s)
Reading package lists...
Reading package lists...
Building dependency tree...
Reading state information...
aptitude is already the newest version (0.7.4-2ubuntu2).
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Reading package lists...
Building dependency tree...
Reading state information...
Reading extended state information...
Initializing package states...
Writing extended state information...
Building tag database...
paman is already installed at the requested version (0.9.4-1ubuntu5)
gnome-alsamixer is already installed at the requested version (0.9.7~
libasound2-plugins is already installed at the requested version (1.1.0-0ubuntu1)
No candidate version found for padevchooser
No candidate version found for libsdl1.
paman is already installed at the requested version (0.9.4-1ubuntu5)
gnome-alsamixer is already installed at the requested version (0.9.7~
libasound2-plugins is already installed at the requested version (1.1.0-0ubuntu1)
No candidate version found for padevchooser
No candidate version found for libsdl1.
No packages will be installed, upgraded, or removed.
0 packages upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Need to get 0 B of archives. After unpacking 0 B will be used.
Writing extended state information...
Reading package lists...
Building dependency tree...
Reading state information...
Reading extended state information...
Initializing package states...
Building tag database...
H/W path Device Class Description
=======
/0 bus 0N8J4R
/0/0 memory 64KiB BIOS
/0/3b processor Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz
/0/3b/38 memory 128KiB L1 cache
/0/3b/39 memory 1MiB L2 cache
/0/3b/3a memory 8MiB L3 cache
/0/37 memory 128KiB L1 cache
/0/3c memory 8GiB System Memory
/0/3c/0 memory 8GiB SODIMM Synchronous 2133 MHz (0.5 ns)
/0/3c/1 memory DIMM [empty]
/0/100 bridge Sky Lake Host Bridge/DRAM Registers
/0/100/1 bridge Sky Lake PCIe Controller (x16)
/0/100/1/0 generic Illegal Vendor ID
/0/100/2 display Intel Corporation
/0/100/4 generic Intel Corporation
/0/100/14 bus Sunrise Point-H USB 3.0 xHCI Controller
/0/100/14/0 usb2 bus xHCI Host Controller
/0/100/14/1 usb1 bus xHCI Host Controller
/0/100/14/1/4 communication Bluetooth wireless interface
/0/100/14/1/c multimedia Integrated_
/0/100/14.2 generic Sunrise Point-H Thermal subsystem
/0/100/15 generic Sunrise Point-H LPSS I2C Controller #0
/0/100/15.1 generic Sunrise Point-H LPSS I2C Controller #1
/0/100/16 communication Sunrise Point-H CSME HECI #1
/0/100/17 storage Sunrise Point-H SATA controller [AHCI mode]
/0/100/1c bridge Sunrise Point-H PCI Express Root Port #1
/0/100/1c/0 wlan0 network Wireless 8260
/0/100/1c.1 bridge Sunrise Point-H PCI Express Root Port #2
/0/100/1c.1/0 generic Realtek Semiconductor Co., Ltd.
/0/100/1d bridge Sunrise Point-H PCI Express Root Port #9
/0/100/1d.4 bridge Sunrise Point-H PCI Express Root Port #13
/0/100/1d.6 bridge Sunrise Point-H PCI Express Root Port #15
/0/100/1f bridge Sunrise Point-H LPC Controller
/0/100/1f.2 memory Memory controller
/0/100/1f.3 multimedia Sunrise Point-H HD Audio
/0/100/1f.4 bus Sunrise Point-H SMBus
/0/1 scsi1 storage
/0/1/0.0.0 /dev/sda disk 500GB ST500LM021-1KJ15
/0/1/0.0.0/1 volume 499MiB Windows FAT volume
/0/1/0.0.0/2 /dev/sda2 volume 3071MiB Windows FAT volume
/0/1/0.0.0/3 /dev/sda3 volume 446GiB EXT4 volume
/0/1/0.0.0/4 /dev/sda4 volume 15GiB Linux swap volume
/1 power DELL 62MJV
total 0
crw-rw----+ 1 root audio 116, 33 Jan 8 14:40 timer
crw-rw----+ 1 root audio 116, 1 Jan 8 14:40 seq
crw-rw----+ 1 root audio 116, 7 Jan 8 14:40 pcmC0D8p
crw-rw----+ 1 root audio 116, 6 Jan 8 14:40 pcmC0D7p
crw-rw----+ 1 root audio 116, 5 Jan 8 14:40 pcmC0D3p
crw-rw----+ 1 root audio 116, 3 Jan 8 14:40 pcmC0D0p
crw-rw----+ 1 root audio 116, 4 Jan 8 14:40 pcmC0D0c
crw-rw----+ 1 root audio 116, 9 Jan 8 14:40 hwC0D2
crw-rw----+ 1 root audio 116, 8 Jan 8 14:40 hwC0D0
crw-rw----+ 1 root audio 116, 2 Jan 8 14:40 controlC0
drwxr-xr-x 2 root root 60 Jan 8 14:40 by-path
drwxr-xr-x 3 root root 260 Jan 8 14:40 .
drwxr-xr-x 20 root root 4580 Jan 8 15:28 ..
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00:00.0 Host bridge [0600]: Intel Corporation Sky Lake Host Bridge/DRAM Registers [8086:1910] (rev 07)
00:01.0 PCI bridge [0604]: Intel Corporation Sky Lake PCIe Controller (x16) [8086:1901] (rev 07)
00:02.0 VGA compatible controller [0300]: Intel Corporation Skylake Integrated Graphics [8086:191b] (rev 06)
00:04.0 Signal processing controller [1180]: Intel Corporation Skylake Processor Thermal Subsystem [8086:1903] (rev 07)
00:14.0 USB controller [0c03]: Intel Corporation Sunrise Point-H USB 3.0 xHCI Controller [8086:a12f] (rev 31)
00:14.2 Signal processing controller [1180]: Intel Corporation Sunrise Point-H Thermal subsystem [8086:a131] (rev 31)
00:15.0 Signal processing controller [1180]: Intel Corporation Sunrise Point-H LPSS I2C Controller #0 [8086:a160] (rev 31)
00:15.1 Signal processing controller [1180]: Intel Corporation Sunrise Point-H LPSS I2C Controller #1 [8086:a161] (rev 31)
00:16.0 Communication controller [0780]: Intel Corporation Sunrise Point-H CSME HECI #1 [8086:a13a] (rev 31)
00:17.0 SATA controller [0106]: Intel Corporation Sunrise Point-H SATA controller [AHCI mode] [8086:a102] (rev 31)
00:1c.0 PCI bridge [0604]: Intel Corporation Sunrise Point-H PCI Express Root Port #1 [8086:a110] (rev f1)
00:1c.1 PCI bridge [0604]: Intel Corporation Sunrise Point-H PCI Express Root Port #2 [8086:a111] (rev f1)
00:1d.0 PCI bridge [0604]: Intel Corporation Sunrise Point-H PCI Express Root Port #9 [8086:a118] (rev f1)
00:1d.4 PCI bridge [0604]: Intel Corporation Sunrise Point-H PCI Express Root Port #13 [8086:a11c] (rev f1)
00:1d.6 PCI bridge [0604]: Intel Corporation Sunrise Point-H PCI Express Root Port #15 [8086:a11e] (rev f1)
00:1f.0 ISA bridge [0601]: Intel Corporation Sunrise Point-H LPC Controller [8086:a150] (rev 31)
00:1f.2 Memory controller [0580]: Intel Corporation Sunrise Point-H PMC [8086:a121] (rev 31)
00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-H HD Audio [8086:a170] (rev 31)
00:1f.4 SMBus [0c05]: Intel Corporation Sunrise Point-H SMBus [8086:a123] (rev 31)
01:00.0 3D controller [0302]: NVIDIA Corporation GM107GLM [Quadro M1000M] [10de:13b1] (rev ff)
02:00.0 Network controller [0280]: Intel Corporation Wireless 8260 [8086:24f3] (rev 3a)
03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS525A PCI Express Card Reader [10ec:525a] (rev 01)
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 8087:0a2b Intel Corp.
Bus 001 Device 003: ID 1bcf:2b95 Sunplus Innovation Technology Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
/usr/sbin/alsactl
[ 0.000000] x86/fpu: Supporting XSAVE feature 0x08: 'MPX bounds registers'
[ 0.000000] No NUMA configuration found
[ 0.178739] PCCT header not found.
[ 0.207576] [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored
[ 0.360127] pnp: PnP ACPI: found 10 devices
[ 0.935309] audit: initializing netlink subsys (disabled)
[ 0.935320] audit: type=2000 audit(148391522
[ 1.122121] libphy: Fixed MDIO Bus: probed
[ 1.123688] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002
[ 1.123830] hub 1-0:1.0: USB hub found
[ 1.151628] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003
[ 1.151862] hub 2-0:1.0: USB hub found
[ 1.187380] ima: No TPM chip found, activating TPM-bypass!
[ 1.189168] BIOS EDD facility v0.16 2004-Jun-25, 0 devices found
[ 1.592472] usb 1-4: New USB device found, idVendor=8087, idProduct=0a2b
[ 1.608122] Bluetooth: hci0: Firmware revision 0.0 build 90 week 25 2015
[ 1.951011] usb 1-12: New USB device found, idVendor=1bcf, idProduct=2b95
[ 7.268732] systemd[1]: Listening on Journal Audit Socket.
[ 8.081133] lp: driver loaded but no devices found
[ 9.881691] ACPI Warning: \_SB_.IETM._ART: Return Package type mismatch at index 0 - found Integer, expected Reference (20150930/
nspredef-297)
[ 10.031357] idma64 idma64.0: Found Intel integrated DMA 64-bit
[ 10.046615] idma64 idma64.1: Found Intel integrated DMA 64-bit
[ 10.409761] iwlwifi 0000:02:00.0: Direct firmware load for iwlwifi-
[ 10.409770] iwlwifi 0000:02:00.0: Direct firmware load for iwlwifi-
[ 10.409776] iwlwifi 0000:02:00.0: Direct firmware load for iwlwifi-
[ 11.035897] iwlwifi 0000:02:00.0: loaded firmware version 16.242414.0 op_mode iwlmvm
[ 11.173630] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[ 11.173761] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_
[ 11.200371] snd_hda_
[ 11.200374] snd_hda_
[ 11.200375] snd_hda_
[ 11.200376] snd_hda_
[ 11.200377] snd_hda_
[ 11.200378] snd_hda_
[ 11.200379] snd_hda_
[ 11.200380] snd_hda_
[ 11.386815] input: HDA Intel PCH Headphone Mic as /devices/
[ 11.386852] input: HDA Intel PCH HDMI/DP,pcm=3 as /devices/
[ 11.386884] input: HDA Intel PCH HDMI/DP,pcm=7 as /devices/
[ 11.386915] input: HDA Intel PCH HDMI/DP,pcm=8 as /devices/
[ 11.440677] intel_rapl: Found RAPL domain package
[ 11.440680] intel_rapl: Found RAPL domain core
[ 11.440682] intel_rapl: Found RAPL domain uncore
[ 11.440684] intel_rapl: Found RAPL domain dram
[ 13.322429] uvcvideo: Found UVC 1.00 device Integrated_
[ 16.479407] audit: type=1400 audit(148391524
lib/snapd/
[ 16.479412] audit: type=1400 audit(148391524
lib/snapd/
[ 16.538254] audit: type=1400 audit(148391524
sbin/ippusbxd" pid=1052 comm="apparmor_
[ 16.539662] audit: type=1400 audit(148391524
lib/lightdm/
[ 16.539666] audit: type=1400 audit(148391524
lib/lightdm/
[ 16.584492] audit: type=1400 audit(148391524
sbin/cups-browsed" pid=1050 comm="apparmor_
[ 16.585008] audit: type=1400 audit(148391524
sbin/tcpdump" pid=1054 comm="apparmor_
[ 16.586092] audit: type=1400 audit(148391524
lib/cups/
[ 16.586095] audit: type=1400 audit(148391524
/sbin/cupsd" pid=1051 comm="apparmor_
[ 16.586097] audit: type=1400 audit(148391524
/sbin/cupsd/
[ 20.127488] bbswitch: Found integrated VGA device 0000:00:02.0: \_SB_.PCI0.GFX0
[ 20.127492] bbswitch: Found discrete VGA device 0000:01:00.0: \_SB_.PCI0.
[ 20.127511] ACPI Warning: \_SB_.PCI0.
0/nsarguments-95)
[ 20.505287] ACPI Warning: \_SB_.PCI0.
0/nsarguments-95)
[ 20.505324] ACPI Warning: \_SB_.PCI0.
0/nsarguments-95)
[ 20.505346] ACPI Warning: \_SB_.PCI0.
0/nsarguments-95)
[ 20.505365] ACPI Warning: \_SB_.PCI0.
0/nsarguments-95)
[ 20.505384] ACPI Warning: \_SB_.PCI0.
0/nsarguments-95)
[ 20.505412] ACPI Warning: \_SB_.PCI0.
0/nsarguments-95)
[ 20.505431] ACPI Warning: \_SB_.PCI0.
0/nsarguments-95)
[ 20.529655] ACPI Warning: \_SB_.PCI0.
0/nsarguments-95)
[ 20.750978] ACPI Warning: \_SB_.PCI0.
0/nsarguments-95)
[ 20.839793] ACPI Warning: \_SB_.PCI0.
0/nsarguments-95)
/etc/modprobe.
Release Date: 04/07/2016
Serial services are supported (int 14h)
Manufacturer: Dell Inc.
Product Name: Precision 5510
Serial Number: JV6QQ72
Manufacturer: Dell Inc.
Product Name: 0N8J4R
Serial Number: /JV6QQ72/
Manufacturer: Dell Inc.
Serial Number: JV6QQ72
Manufacturer: Intel(R) Corporation
Serial Number: To Be Filled By O.E.M.
Manufacturer: SK Hynix
Serial Number: 12161215
Manufacturer: Not Specified
Serial Number: Not Specified
Manufacturer: LG
Manufacture Date: 03/17/2016
Serial Number: A294
Debug Use USB(Disabled:
snd_seq_dummy 16384 0
snd_hda_codec_hdmi 53248 1
snd_hda_
snd_hda_
snd_hda_intel 40960 0
snd_hda_codec 135168 4 snd_hda_
snd_hda_core 73728 5 snd_hda_
snd_hwdep 16384 1 snd_hda_codec
snd_pcm 106496 4 snd_hda_
snd_seq_midi 16384 0
snd_seq_midi_event 16384 1 snd_seq_midi
snd_rawmidi 32768 1 snd_seq_midi
snd_seq 69632 3 snd_seq_
snd_seq_device 16384 3 snd_seq,
snd_timer 32768 2 snd_pcm,snd_seq
snd 81920 11 snd_hda_
dec_generic,
soundcore 16384 1 snd
btusb 45056 0
btrtl 16384 1 btusb
btbcm 16384 2 btusb,hci_uart
btintel 16384 2 btusb,hci_uart
bluetooth 520192 26 bnep,btbcm,
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC3266 Analog [ALC3266 Analog]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
Unloading ALSA sound driver modules: snd-seq-dummy snd-hda-codec-hdmi snd-hda-
hda-codec snd-hda-core snd-hwdep snd-pcm snd-seq-midi snd-seq-midi-event snd-rawmidi snd-seq snd-seq-device snd-timer (failed: modul
es still loaded: snd-hda-codec-hdmi snd-hda-
er).
Loading ALSA sound driver modules: snd-seq-dummy snd-hda-codec-hdmi snd-hda-
a-codec snd-hda-core snd-hwdep snd-pcm snd-seq-midi snd-seq-midi-event snd-rawmidi snd-seq snd-seq-device snd-timer.
Support status summary of 'towhee':
You have 30 packages (1.1%) supported until January 2022 (5y)
You have 150 packages (5.7%) supported until April 2019 (3y)
You have 1995 packages (75.8%) supported until April 2021 (5y)
You have 108 packages (4.1%) supported until January 2017 (9m)
You have 39 packages (1.5%) that can not/no-longer be downloaded
You have 309 packages (11.7%) that are unsupported
Run with --show-unsupported, --show-supported or --show-all to see more details
*-usb:1
description: Video
product: Integrated_
vendor: CNFEH73M1020100
physical id: c
bus info: usb@1:c
version: 56.05
*-multimedia
description: Audio device
product: Sunrise Point-H HD Audio
vendor: Intel Corporation
physical id: 1f.3
bus info: pci@0000:00:1f.3
version: 31
width: 64 bits
clock: 33MHz
resources: irq:129 memory:
katie@towhee:~$
Question information
- Language:
- English Edit question
- Status:
- Solved
- For:
- Ubuntu Edit question
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- Solved by:
- Katie Urey
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